Xambé
From
US$ 41
/noite
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From
US$ 41
/noite
Sobre este alojamento
Desfrute das várias propostas de lazer e entretenimento à sua disposição, incluindo uma piscina exterior e aluguer de bicicletas. Entre as facilidades adicionais contam-se Wi-fi grátis, serviços de concierge e um salão de banquetes.
Comodidades
Desfrute das várias propostas de lazer e entretenimento à sua disposição, incluindo uma piscina exterior e aluguer de bicicletas. Entre as facilidades adicionais contam-se Wi-fi grátis, serviços de concierge e um salão de banquetes.
Comodidades para negócios
As principais comodidades incluem uma receção aberta 24 horas, armazenamento de bagagem e uma lavandaria. Há estacionamento grátis no local.
Quartos
Sinta-se em casa num dos 28 quartos com ar condicionado e Smart TV. O acesso à internet sem fios permite-lhe estar sempre contactável. Ao final do dia, assista a uma seleção de canais digitais. As casas de banho têm um polibã com um chuveiro fixo e artigos de higiene grátis. As comodidades incluem ainda secretárias e cafeteiras/bules. A limpeza dos quartos é efetuada Limpeza dos quartos a pedido.
Localização
Em Tulum (Zamá), Xambé ficará a 10 minutos de carro de Playa de Tulum e de Ruínas Maias de Tulum. Este aparthotel está a 19,8 km (12,3 mi) de Parque Xel-Há e a 8,5 km (5,3 mi) de Reserva de la Biósfera Sian-Ka'an.
O que há nas proximidades
Centro de Estilo de Vida Hunab(1.2 milhas)
Parque Dos Aguas(1.3 milhas)
Parque Jaguar(1.4 milhas)
Hospital de Tulum(1.5 milhas)
Entrada do Parque Jaguar(1.8 milhas)
Mirante do Jaguar Tulum(1.8 milhas)
Parque Nacional de Tulum(1.9 milhas)
Caminhada de Arte Holistika(2 milhas)
Playa de Tulum(2.3 milhas)
SFER IK(2.3 milhas)
Torre de Tulum(2.8 milhas)
Playa de Aceso Libre Las Palmas(2.8 milhas)
Cenote Calavera(2.8 milhas)
Cenote Calavera(2.9 milhas)
Escultura Ven a la Luz(3.5 milhas)
O aeroporto preferencial para Xambé é o de Aeroporto Internacional de Tulum (TQO)(26.4 milhas)
Estacionamento
Serviço de transporte ao aeroporto
Piscina
Quartos de não fumadores
Balcão de turismo
Serviços de limpeza
Localização
Aldea Zama, Zamá, Tulum, Tulum, Estado de Quintana Roo, México
Centro de Estilo de Vida Hunab (1.2 milhas)
Parque Dos Aguas (1.3 milhas)
Parque Jaguar (1.4 milhas)
Hospital de Tulum (1.5 milhas)
Entrada do Parque Jaguar (1.8 milhas)
Mirante do Jaguar Tulum (1.8 milhas)
Opções de quartos
5
Quarto Nobre
Detalhes do quarto
1 Cama De Casal Extragrande
Dormidas 2
484 ft²
Ar condicionadoWi-Fi (gratuito)Casa de banho privadaPátio
7
Apartamento Nobre
Detalhes do quarto
2 Camas De Casal Extragrandes
Dormidas 4
2260 ft²
Área de refeições separadaAr condicionadoWi-Fi (gratuito)CozinhaPiscina privadaPátio
4
Quarto Deluxe
Detalhes do quarto
1 Cama De Casal Extragrande
Dormidas 2
431 ft²
VarandaAr condicionadoWi-Fi (gratuito)Casa de banho privada
6
Apartamento Superior
Detalhes do quarto
2 Camas De Casal Extragrandes
Dormidas 4
1561 ft²
VarandaÁrea de refeições separadaAr condicionadoWi-Fi (gratuito)CozinhaBanheira de hidromassagem privada exteriorBanheira de hidromassagem privada
7
Suite Nobre
Detalhes do quarto
1 Cama De Casal Extragrande
Dormidas 2
1184 ft²
Área de refeições separadaAr condicionadoWi-Fi (gratuito)CozinhaPiscina privadaPátio
6
Suite Superior
Detalhes do quarto
1 Cama De Casal Extragrande
Dormidas 2
1184 ft²
VarandaÁrea de refeições separadaAr condicionadoWi-Fi (gratuito)CozinhaBanheira de hidromassagem privada exteriorBanheira de hidromassagem privada
5
Suite Deluxe
Detalhes do quarto
1 Cama De Casal Extragrande
Dormidas 2
1184 ft²
VarandaÁrea de refeições separadaAr condicionadoWi-Fi (gratuito)CozinhaBanheira de hidromassagem privada exteriorBanheira de hidromassagem privada
6
Quarto Superior
Detalhes do quarto
1 Cama De Casal Extragrande
Dormidas 2
431 ft²
VarandaAr condicionadoWi-Fi (gratuito)Casa de banho privada
7
Apartamento Deluxe
Detalhes do quarto
2 Camas De Casal Extragrandes
Dormidas 4
1561 ft²
VarandaÁrea de refeições separadaAr condicionadoWi-Fi (gratuito)CozinhaBanheira de hidromassagem privada exteriorBanheira de hidromassagem privada
Avaliações dos hóspedes
9
Soberbo
Com base em 143 avaliações verificadas
O que pensam os hóspedes
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
No Xambé, viajantes destacam suítes modernas e espaçosas no estilo apartamento e uma piscina no terraço impressionante, uma localização tranquila em Aldea Zama e uma equipe atenciosa e prestativa, ao mesmo tempo em que observam problemas recorrentes com água e Wi-Fi e limpeza irregular.
Saiba maisIsto foi útil?
O que pensam os hóspedes
No Xambé, viajantes destacam suítes modernas e espaçosas no estilo apartamento e uma piscina no terraço impressionante, uma localização tranquila em Aldea Zama e uma equipe atenciosa e prestativa, ao mesmo tempo em que observam problemas recorrentes com água e Wi-Fi e limpeza irregular.
Os hóspedes apreciam as plantas espaçosas, a vista para a selva e camas muito confortáveis, mas vários relatam ruído entre unidades adjacentes e problemas com o chuveiro ou com a água quente. A área está em desenvolvimento e as ruas podem ser confusas; muitos recomendam um carro ou scooter, embora alguns mencionem restaurantes a uma curta distância a pé. A equipe é amplamente elogiada por sua simpatia e capacidade de resposta, no entanto, uma minoria descreve problemas de comunicação, cobrança ou reserva e serviço de limpeza inconsistente. Espere uma estadia elegante e discreta, com ótimos espaços, mas com ocasionais falhas no serviço e nos utilitários.
Isto foi útil?
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Instalações
A piscina no terraço é um destaque; algumas suítes também incluem piscinas privativas ou banheiras ao ar livre, e há lavanderia self-service gratuita. Várias avaliações relatam interrupções recorrentes no fornecimento de água e piscinas/jacuzzis frias ou mal conservadas.
Avaliações dos hóspedes relacionadas
4
Anja
19 de jan. de 2025
·
A estadia foi de 10 noites
Auf den ersten Blick ist diese Unterkunft sehr schön und durchaus so wie auf den weiblichen Fotos zu sehen. Das Personal ist bemüht, doch leider auch überfordert, so dass viele Punkte unbearbeitet blieben. Für uns persönlich war es ärgerlich, dass das Internet die Hälfte unseres Aufenthaltes nicht funktionierte und wir nicht die gebuchte Anzahl von Betten bekamen. Sehr schade war auch, dass nicht kommuniziert wurde, dass Roomservice mit Zusatzkosten verbunden ist, ist aber auch keine Alternative gibt, da kein Reinigungsequipment zur Verfügung steht. Besonders der zusehens grüner werdende Pool war sehr schade, da er aufgrund mangelnder Hygiene nicht nutzbar war. Hinzufügen muss man auch, dass alle Pools inklusive dem öffentlichen nicht beheizt sind. Die Umgebung lädt leider auch nicht zum Spaziergang ein. Das Neubaugebiet ist riesig und kaum erschlossen, so, dass man zum nächsten Geschäft circa 20 Minuten zu Fuß gehen muss. Alles andere ist nur mit dem Auto zu erreichen. Wir waren sehr enttäuscht und würden nicht wiederkommen.
Auf den ersten Blick ist diese Unterkunft sehr schön und durchaus so wie auf den weiblichen Fotos zu sehen. Das Personal ist bemüht, doch leider auch überfordert, so dass viele Punkte unbearbeitet blieben. Für uns persönlich war es ärgerlich, dass das Internet die Hälfte unseres Aufenthaltes nicht funktionierte und wir nicht die gebuchte Anzahl von Betten bekamen. Sehr schade war auch, dass nicht kommuniziert wurde, dass Roomservice mit Zusatzkosten verbunden ist, ist aber auch keine Alternative gibt, da kein Reinigungsequipment zur Verfügung steht. Besonders der zusehens grüner werdende Pool war sehr schade, da er aufgrund mangelnder Hygiene nicht nutzbar war. Hinzufügen muss man auch, dass alle Pools inklusive dem öffentlichen nicht beheizt sind. Die Umgebung lädt leider auch nicht zum Spaziergang ein. Das Neubaugebiet ist riesig und kaum erschlossen, so, dass man zum nächsten Geschäft circa 20 Minuten zu Fuß gehen muss. Alles andere ist nur mit dem Auto zu erreichen. Wir waren sehr enttäuscht und würden nicht wiederkommen.
10
Jennifer
7 de abr. de 2025
·
This was our second trip to Tulum Mexico which we absolutely love! We decided to stay in the Aldea Zama area bc we loved the proximity to both the beach (hotel zone) and also the city center. Xambe was amazing! From the moment we arrived we were greeted and welcomed like family. The hotel and most in the area are designed as apartment style with full kitchens. Our intent was to utilize this feature however the LOCAL restaurants were just too good to pass up tacos for breakfast! Lol!! The rooftop infinity edge pool is gorgeous and quiet. It was basically our own private retreat. We absolutely will be back to Xambe and have already recommended to friends.
This was our second trip to Tulum Mexico which we absolutely love! We decided to stay in the Aldea Zama area bc we loved the proximity to both the beach (hotel zone) and also the city center. Xambe was amazing! From the moment we arrived we were greeted and welcomed like family. The hotel and most in the area are designed as apartment style with full kitchens. Our intent was to utilize this feature however the LOCAL restaurants were just too good to pass up tacos for breakfast! Lol!! The rooftop infinity edge pool is gorgeous and quiet. It was basically our own private retreat. We absolutely will be back to Xambe and have already recommended to friends.
2
Irma Aguilar
26 de nov. de 2024
·
A estadia foi de 7 noites
Nula comunicación en el tema de una fuga al parecer de agua, en el techo de la sala/cocina en el 3er día de estancia, NUNCA ofrecieron cambio de habitación, u otra opción, ya que simularon que todo estaba bien. La alberca y jacuzzi les falta mantenimiento y químicos Sanitarios, así como fría el agua. La decoración y muebles de excelente calidad !!
Nula comunicación en el tema de una fuga al parecer de agua, en el techo de la sala/cocina en el 3er día de estancia, NUNCA ofrecieron cambio de habitación, u otra opción, ya que simularon que todo estaba bien. La alberca y jacuzzi les falta mantenimiento y químicos Sanitarios, así como fría el agua. La decoración y muebles de excelente calidad !!
8
Sayeeda
4 de mar. de 2025
·
A estadia foi de 6 noites
Over all stay was good but couldve been better if they werent having constant water issues. Literally 4/5 nights we stayed, we had water issues, as in no water. Poor pressure etc. Staff were very sweet and respectful. Interiors were beautiful and modern artsy, Place was clean. Rooftop and pool were gorgeous. Neighborhood was mostly quiet and safe. I appreciated the Free laundry room, just bring detergent. There was an Ice machine room with filtered water. Poor internet connection in rooms were a tad annoying as well. Will stay again if they have those two issues sorted.
Over all stay was good but couldve been better if they werent having constant water issues. Literally 4/5 nights we stayed, we had water issues, as in no water. Poor pressure etc. Staff were very sweet and respectful. Interiors were beautiful and modern artsy, Place was clean. Rooftop and pool were gorgeous. Neighborhood was mostly quiet and safe. I appreciated the Free laundry room, just bring detergent. There was an Ice machine room with filtered water. Poor internet connection in rooms were a tad annoying as well. Will stay again if they have those two issues sorted.
10
Jason
17 de fev. de 2025
·
A estadia foi de 5 noites
Loved the rooftop pool. Only thing was the shower and wasn’t that great
Loved the rooftop pool. Only thing was the shower and wasn’t that great
2
Michael
18 de nov. de 2024
·
A estadia foi de 4 noites
We payed extra to have a hottub only to find out they didn’t have hot water
We payed extra to have a hottub only to find out they didn’t have hot water
10
Kadeem
28 de jul. de 2025
·
A estadia foi de 3 noites
My stay at this property was great . I loved the personal pool that came with the grand suite & also the rooftop pool was really nice . Would definitely come back !
My stay at this property was great . I loved the personal pool that came with the grand suite & also the rooftop pool was really nice . Would definitely come back !
10
Myriam
1 de mar. de 2025
·
A estadia foi de 3 noites
Nous avons eu un très bon accueil avec le personnel. Ils nous ont donné pas mal de conseils sur les lieux à visiter ou des restaurants. L’hôtel est vraiment splendide avec un super belle vue sur la forêt et un peu sur la zone hôtelière La chambre est spacieuse et bien équipée. Le roof top est sublime avec un coin bar. Il y a une laverie gratuite (lave linge +sèche linge) pour les clients de l’hôtel (vraiment très appréciable). La wifi fonctionne bien. L’hôtel est dans une zone vraiment calme. Nous avons eu quelques soucis avec des coupure d’eau, mais le personnel nous a prévenus et est tout de suite intervenu. Ce qui était appréciable
Nous avons eu un très bon accueil avec le personnel. Ils nous ont donné pas mal de conseils sur les lieux à visiter ou des restaurants. L’hôtel est vraiment splendide avec un super belle vue sur la forêt et un peu sur la zone hôtelière La chambre est spacieuse et bien équipée. Le roof top est sublime avec un coin bar. Il y a une laverie gratuite (lave linge +sèche linge) pour les clients de l’hôtel (vraiment très appréciable). La wifi fonctionne bien. L’hôtel est dans une zone vraiment calme. Nous avons eu quelques soucis avec des coupure d’eau, mais le personnel nous a prévenus et est tout de suite intervenu. Ce qui était appréciable
10
Donald
6 de jan. de 2024
·
A estadia foi de 10 noites
Very new property. Beautiful rooms and views. Amazing rooftop pool. Friendly and helpful staff. I would stay again!
Very new property. Beautiful rooms and views. Amazing rooftop pool. Friendly and helpful staff. I would stay again!
10
Julie
21 de fev. de 2025
·
A estadia foi de 14 noites
Spacious apartments, great roof -top pool well maintained, friendly staff
Spacious apartments, great roof -top pool well maintained, friendly staff
Isto foi útil?
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Limpeza
Opiniões mistas: muitos acharam os quartos limpos e novos, mas vários relataram formigas, aranhas/teias de aranha e limpeza mal feita, incluindo insetos mortos após a dedetização. O serviço de limpeza pode ser limitado ou ter custo adicional para algumas estadias.
Avaliações dos hóspedes relacionadas
8
Alberto
10 de jan. de 2024
·
A estadia foi de 2 noites
LA propiedad al parecer es nueva y muy bonito el diseño de las habitaciones y las areas comunes, tuvimos dos inconvenientes, no nos facturaron y ademas había arañas en las habitaciones, pedimos que aspiraran pero no lo hicieron
LA propiedad al parecer es nueva y muy bonito el diseño de las habitaciones y las areas comunes, tuvimos dos inconvenientes, no nos facturaron y ademas había arañas en las habitaciones, pedimos que aspiraran pero no lo hicieron
8
Tracy
24 de set. de 2025
·
A estadia foi de 3 noites
I chose the book now & pay later option but Xambé charged my card anyway. Even with proof, they denied it. Expedia was unable to resolve it and advised me to contact my bank. They are investigating. Prior to this & upon the advisement of an Expedia representative, I canceled the 1st booking in due time and rebooked as a bundle deal expecting a refund. As for the apartment, it was clean, spacious and tastefully decorated. The rooftop pool is gorgeous! However, I had an issue with bugs in my ground floor bedroom. I didn’t panic when I saw the first bug as the security guard was kind enough to come to the rescue. But the second night there was one on my bed that got away so I slept in the other bedroom with my daughter and her friend the remainder of our stay! The manager’s solution was to fumigate the next morning while we were out of the apartment. Just as I feared, that brought more out of “hiding” which left dead bugs on the floor that were not removed! I understand that the environment is a conducive habitat for bugs, however extra efforts should be taken to prevent or minimize the problem PRIOR to each guest’s arrival especially in the ground floor apartments. The receptionists are great! They reached out immediately through Expedia then WhatsApp to welcome me and offer assistance in any way to make our trip smooth and memorable.They were VERY responsive and accommodating via WhatsApp but in person communication was difficult. An electronic translator would be helpful.
I chose the book now & pay later option but Xambé charged my card anyway. Even with proof, they denied it. Expedia was unable to resolve it and advised me to contact my bank. They are investigating. Prior to this & upon the advisement of an Expedia representative, I canceled the 1st booking in due time and rebooked as a bundle deal expecting a refund. As for the apartment, it was clean, spacious and tastefully decorated. The rooftop pool is gorgeous! However, I had an issue with bugs in my ground floor bedroom. I didn’t panic when I saw the first bug as the security guard was kind enough to come to the rescue. But the second night there was one on my bed that got away so I slept in the other bedroom with my daughter and her friend the remainder of our stay! The manager’s solution was to fumigate the next morning while we were out of the apartment. Just as I feared, that brought more out of “hiding” which left dead bugs on the floor that were not removed! I understand that the environment is a conducive habitat for bugs, however extra efforts should be taken to prevent or minimize the problem PRIOR to each guest’s arrival especially in the ground floor apartments. The receptionists are great! They reached out immediately through Expedia then WhatsApp to welcome me and offer assistance in any way to make our trip smooth and memorable.They were VERY responsive and accommodating via WhatsApp but in person communication was difficult. An electronic translator would be helpful.
10
Ilka
9 de fev. de 2025
·
A estadia foi de 3 noites
Wir hatten eine große Suite mit 120 m2. Die Suite war sehr schön eingerichtet und man kann sich dort sehr wohl fühlen. Leider waren aber viele Ecken innerhalb der Suite und in den Gängen des Hotels nicht besonders sauber, bzw. nicht gut geputzt. Die Küche der Suite hat schönes Geschirr, einen großen Kühlschrank, eine Mikro und einen Herd ( keinen Tee-/ Kaffeekocher, wie in unserer Beschreibung). Aber es gab keinen Mülleimer, keinerlei Gewürze, keinen Spülschwamm oder Geschirrhandtuch etc… Die Mitarbeiter sind insgesamt nett und bemüht gewesen. Der Rooftopbereich mit langem Pool ist wunderschön. Die Umgebung ist sicher, grün und ruhig (bis auf einen Hund, der zeitweise durchgebellt hat), trotz vieler neuer Bauprojekte. Das Wasser im Hotel ist mehrfach ausgefallen. Ein Rad, Mietauto o. Ä. ist notwendig. Sowohl zur Strandregion, wie auch in die Stadt ist es doch recht weit. Gerne hätten wir das Xambé besser bewertet, und obwohl wir einen super Preis gezahlt haben für diese große tolle Wohnung, war man fast traurig, dass sich letztendlich um das Hotel und die Zimmer nicht besser gekümmert wird. Da wäre Potential nach oben.
Wir hatten eine große Suite mit 120 m2. Die Suite war sehr schön eingerichtet und man kann sich dort sehr wohl fühlen. Leider waren aber viele Ecken innerhalb der Suite und in den Gängen des Hotels nicht besonders sauber, bzw. nicht gut geputzt. Die Küche der Suite hat schönes Geschirr, einen großen Kühlschrank, eine Mikro und einen Herd ( keinen Tee-/ Kaffeekocher, wie in unserer Beschreibung). Aber es gab keinen Mülleimer, keinerlei Gewürze, keinen Spülschwamm oder Geschirrhandtuch etc… Die Mitarbeiter sind insgesamt nett und bemüht gewesen. Der Rooftopbereich mit langem Pool ist wunderschön. Die Umgebung ist sicher, grün und ruhig (bis auf einen Hund, der zeitweise durchgebellt hat), trotz vieler neuer Bauprojekte. Das Wasser im Hotel ist mehrfach ausgefallen. Ein Rad, Mietauto o. Ä. ist notwendig. Sowohl zur Strandregion, wie auch in die Stadt ist es doch recht weit. Gerne hätten wir das Xambé besser bewertet, und obwohl wir einen super Preis gezahlt haben für diese große tolle Wohnung, war man fast traurig, dass sich letztendlich um das Hotel und die Zimmer nicht besser gekümmert wird. Da wäre Potential nach oben.
8
Tracy
8 de abr. de 2024
·
A estadia foi de 7 noites
Quiet location, 15 min bike ride to beach Restaurant 10-15 min walk Room spacious, rooftop pool is great Staff are friendly and helpful Only negative thing to say is our room was only partially clean. Bathroom/toilet was dirty and garbage was full on arrival Restaurants in surrounding area are fairly expensive. Taxis are easy to get to go to beach. Beach roads are very congested but easy to get taxi back
Quiet location, 15 min bike ride to beach Restaurant 10-15 min walk Room spacious, rooftop pool is great Staff are friendly and helpful Only negative thing to say is our room was only partially clean. Bathroom/toilet was dirty and garbage was full on arrival Restaurants in surrounding area are fairly expensive. Taxis are easy to get to go to beach. Beach roads are very congested but easy to get taxi back
6
Maria Fernanda
16 de jan. de 2024
·
A estadia foi de 3 noites
Es un lugar precioso para estar, sin embargo la calefacción de la alberca funcionó 1 vez de todos los días que estuve, no hacían limpieza diario, había muchas arañas y telarañas en el baño, el bote de basura era insuficiente.
Es un lugar precioso para estar, sin embargo la calefacción de la alberca funcionó 1 vez de todos los días que estuve, no hacían limpieza diario, había muchas arañas y telarañas en el baño, el bote de basura era insuficiente.
8
Thomas
19 de abr. de 2025
·
A estadia foi de 3 noites
Super modernes hotel. Leider nicht so sauber. Dafür das es er 2 Jahre alt ist, bedarf es einiges a Instandhaltung
Super modernes hotel. Leider nicht so sauber. Dafür das es er 2 Jahre alt ist, bedarf es einiges a Instandhaltung
8
Sayeeda
4 de mar. de 2025
·
A estadia foi de 6 noites
Over all stay was good but couldve been better if they werent having constant water issues. Literally 4/5 nights we stayed, we had water issues, as in no water. Poor pressure etc. Staff were very sweet and respectful. Interiors were beautiful and modern artsy, Place was clean. Rooftop and pool were gorgeous. Neighborhood was mostly quiet and safe. I appreciated the Free laundry room, just bring detergent. There was an Ice machine room with filtered water. Poor internet connection in rooms were a tad annoying as well. Will stay again if they have those two issues sorted.
Over all stay was good but couldve been better if they werent having constant water issues. Literally 4/5 nights we stayed, we had water issues, as in no water. Poor pressure etc. Staff were very sweet and respectful. Interiors were beautiful and modern artsy, Place was clean. Rooftop and pool were gorgeous. Neighborhood was mostly quiet and safe. I appreciated the Free laundry room, just bring detergent. There was an Ice machine room with filtered water. Poor internet connection in rooms were a tad annoying as well. Will stay again if they have those two issues sorted.
10
Donovan
18 de nov. de 2025
·
A estadia foi de 2 noites
Las instalaciones funcionales, la limpieza de la habitación es excelente,
Las instalaciones funcionales, la limpieza de la habitación es excelente,
6
Omri
4 de mar. de 2025
·
A estadia foi de 3 noites
The property itself is absolutely beautiful, and the staff at the front desk were incredibly kind and welcoming, which we really appreciated. The location and overall atmosphere had so much potential for a great stay. However, the cleanliness was a major issue. There were ants everywhere, dirt all over the floor, and spider webs in multiple areas, which made it feel like the room hadn’t been properly cleaned in a while. It was disappointing because with better housekeeping, this place could be amazing. If management improves the cleaning standards, Xambe Hotel could be a great place to stay. Until then, I’d hesitate to recommend it.
The property itself is absolutely beautiful, and the staff at the front desk were incredibly kind and welcoming, which we really appreciated. The location and overall atmosphere had so much potential for a great stay. However, the cleanliness was a major issue. There were ants everywhere, dirt all over the floor, and spider webs in multiple areas, which made it feel like the room hadn’t been properly cleaned in a while. It was disappointing because with better housekeeping, this place could be amazing. If management improves the cleaning standards, Xambe Hotel could be a great place to stay. Until then, I’d hesitate to recommend it.
4
Saul
1 de nov. de 2024
·
A estadia foi de 4 noites
Me dieron una habitación sucia, me cambiaron a otra con suciedades en el mini refrigerador. La limpieza de la habitación tiene un sobrecosto (considerable), lo que siempre está incluido en hoteles del mismo coste. Llegar es complicado, y al estar pegado a la selva entran muchos bichos.
Me dieron una habitación sucia, me cambiaron a otra con suciedades en el mini refrigerador. La limpieza de la habitación tiene un sobrecosto (considerable), lo que siempre está incluido en hoteles del mismo coste. Llegar es complicado, y al estar pegado a la selva entran muchos bichos.
Isto foi útil?
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Quartos
Suítes espaçosas e modernas no estilo apartamento, com cozinha completa, decoração atraente, vista para a selva e camas muito confortáveis. Alguns hóspedes experimentaram ruído entre unidades adjacentes, Wi-Fi inconsistente e problemas com o chuveiro ou com a água quente.
Avaliações dos hóspedes relacionadas
8
Tracy
24 de set. de 2025
·
A estadia foi de 3 noites
I chose the book now & pay later option but Xambé charged my card anyway. Even with proof, they denied it. Expedia was unable to resolve it and advised me to contact my bank. They are investigating. Prior to this & upon the advisement of an Expedia representative, I canceled the 1st booking in due time and rebooked as a bundle deal expecting a refund. As for the apartment, it was clean, spacious and tastefully decorated. The rooftop pool is gorgeous! However, I had an issue with bugs in my ground floor bedroom. I didn’t panic when I saw the first bug as the security guard was kind enough to come to the rescue. But the second night there was one on my bed that got away so I slept in the other bedroom with my daughter and her friend the remainder of our stay! The manager’s solution was to fumigate the next morning while we were out of the apartment. Just as I feared, that brought more out of “hiding” which left dead bugs on the floor that were not removed! I understand that the environment is a conducive habitat for bugs, however extra efforts should be taken to prevent or minimize the problem PRIOR to each guest’s arrival especially in the ground floor apartments. The receptionists are great! They reached out immediately through Expedia then WhatsApp to welcome me and offer assistance in any way to make our trip smooth and memorable.They were VERY responsive and accommodating via WhatsApp but in person communication was difficult. An electronic translator would be helpful.
I chose the book now & pay later option but Xambé charged my card anyway. Even with proof, they denied it. Expedia was unable to resolve it and advised me to contact my bank. They are investigating. Prior to this & upon the advisement of an Expedia representative, I canceled the 1st booking in due time and rebooked as a bundle deal expecting a refund. As for the apartment, it was clean, spacious and tastefully decorated. The rooftop pool is gorgeous! However, I had an issue with bugs in my ground floor bedroom. I didn’t panic when I saw the first bug as the security guard was kind enough to come to the rescue. But the second night there was one on my bed that got away so I slept in the other bedroom with my daughter and her friend the remainder of our stay! The manager’s solution was to fumigate the next morning while we were out of the apartment. Just as I feared, that brought more out of “hiding” which left dead bugs on the floor that were not removed! I understand that the environment is a conducive habitat for bugs, however extra efforts should be taken to prevent or minimize the problem PRIOR to each guest’s arrival especially in the ground floor apartments. The receptionists are great! They reached out immediately through Expedia then WhatsApp to welcome me and offer assistance in any way to make our trip smooth and memorable.They were VERY responsive and accommodating via WhatsApp but in person communication was difficult. An electronic translator would be helpful.
8
Kliti
17 de jan. de 2024
·
A estadia foi de 6 noites
Brand new and very nicely designed! The room was very clean when we first checked-in. Easy comunication with front desk through whatsapp. worth mentioning: if you book just book 1 bdrm, they might reserve the other part of the appartment to other guests which can be heard as if they are in your own room! This is an issue with the layout and guests can be heard a lot! So the design is that each floor has 4 big appartments with a kitchen, 2 bdrm and 2 bathrooms each. They are designed such that, 1 bdrm and bathroom can be seperated by a door and booked seperatly based on the reservations. If that is the case, the other half of the appartment can be reserved by other guests!
Brand new and very nicely designed! The room was very clean when we first checked-in. Easy comunication with front desk through whatsapp. worth mentioning: if you book just book 1 bdrm, they might reserve the other part of the appartment to other guests which can be heard as if they are in your own room! This is an issue with the layout and guests can be heard a lot! So the design is that each floor has 4 big appartments with a kitchen, 2 bdrm and 2 bathrooms each. They are designed such that, 1 bdrm and bathroom can be seperated by a door and booked seperatly based on the reservations. If that is the case, the other half of the appartment can be reserved by other guests!
10
Ilka
9 de fev. de 2025
·
A estadia foi de 3 noites
Wir hatten eine große Suite mit 120 m2. Die Suite war sehr schön eingerichtet und man kann sich dort sehr wohl fühlen. Leider waren aber viele Ecken innerhalb der Suite und in den Gängen des Hotels nicht besonders sauber, bzw. nicht gut geputzt. Die Küche der Suite hat schönes Geschirr, einen großen Kühlschrank, eine Mikro und einen Herd ( keinen Tee-/ Kaffeekocher, wie in unserer Beschreibung). Aber es gab keinen Mülleimer, keinerlei Gewürze, keinen Spülschwamm oder Geschirrhandtuch etc… Die Mitarbeiter sind insgesamt nett und bemüht gewesen. Der Rooftopbereich mit langem Pool ist wunderschön. Die Umgebung ist sicher, grün und ruhig (bis auf einen Hund, der zeitweise durchgebellt hat), trotz vieler neuer Bauprojekte. Das Wasser im Hotel ist mehrfach ausgefallen. Ein Rad, Mietauto o. Ä. ist notwendig. Sowohl zur Strandregion, wie auch in die Stadt ist es doch recht weit. Gerne hätten wir das Xambé besser bewertet, und obwohl wir einen super Preis gezahlt haben für diese große tolle Wohnung, war man fast traurig, dass sich letztendlich um das Hotel und die Zimmer nicht besser gekümmert wird. Da wäre Potential nach oben.
Wir hatten eine große Suite mit 120 m2. Die Suite war sehr schön eingerichtet und man kann sich dort sehr wohl fühlen. Leider waren aber viele Ecken innerhalb der Suite und in den Gängen des Hotels nicht besonders sauber, bzw. nicht gut geputzt. Die Küche der Suite hat schönes Geschirr, einen großen Kühlschrank, eine Mikro und einen Herd ( keinen Tee-/ Kaffeekocher, wie in unserer Beschreibung). Aber es gab keinen Mülleimer, keinerlei Gewürze, keinen Spülschwamm oder Geschirrhandtuch etc… Die Mitarbeiter sind insgesamt nett und bemüht gewesen. Der Rooftopbereich mit langem Pool ist wunderschön. Die Umgebung ist sicher, grün und ruhig (bis auf einen Hund, der zeitweise durchgebellt hat), trotz vieler neuer Bauprojekte. Das Wasser im Hotel ist mehrfach ausgefallen. Ein Rad, Mietauto o. Ä. ist notwendig. Sowohl zur Strandregion, wie auch in die Stadt ist es doch recht weit. Gerne hätten wir das Xambé besser bewertet, und obwohl wir einen super Preis gezahlt haben für diese große tolle Wohnung, war man fast traurig, dass sich letztendlich um das Hotel und die Zimmer nicht besser gekümmert wird. Da wäre Potential nach oben.
10
Jennifer
29 de nov. de 2025
·
A estadia foi de 9 noites
Xambé is a little peace of heaven! We stayed on the top floor and the view is incredible. Very safe and quiet area. 5-10 minute walk to amazing restaurants. I would recommend having a car. Surrounding area is all very nice and also very safe. Romina and Baltazar took amazing care of us! Highly recommend. This was my second time staying here and I hope to return again someday!
Xambé is a little peace of heaven! We stayed on the top floor and the view is incredible. Very safe and quiet area. 5-10 minute walk to amazing restaurants. I would recommend having a car. Surrounding area is all very nice and also very safe. Romina and Baltazar took amazing care of us! Highly recommend. This was my second time staying here and I hope to return again someday!
10
Jennifer
7 de abr. de 2025
·
This was our second trip to Tulum Mexico which we absolutely love! We decided to stay in the Aldea Zama area bc we loved the proximity to both the beach (hotel zone) and also the city center. Xambe was amazing! From the moment we arrived we were greeted and welcomed like family. The hotel and most in the area are designed as apartment style with full kitchens. Our intent was to utilize this feature however the LOCAL restaurants were just too good to pass up tacos for breakfast! Lol!! The rooftop infinity edge pool is gorgeous and quiet. It was basically our own private retreat. We absolutely will be back to Xambe and have already recommended to friends.
This was our second trip to Tulum Mexico which we absolutely love! We decided to stay in the Aldea Zama area bc we loved the proximity to both the beach (hotel zone) and also the city center. Xambe was amazing! From the moment we arrived we were greeted and welcomed like family. The hotel and most in the area are designed as apartment style with full kitchens. Our intent was to utilize this feature however the LOCAL restaurants were just too good to pass up tacos for breakfast! Lol!! The rooftop infinity edge pool is gorgeous and quiet. It was basically our own private retreat. We absolutely will be back to Xambe and have already recommended to friends.
10
J.
6 de fev. de 2025
·
A estadia foi de 3 noites
We stayed in the top floor in the “Superior Suite” and it was a dream! It was absolutely beautiful and the view of the untouched jungle behind us was everything! The bed was giant, I think larger than a standard King bed and was the most comfortable bed and pillow I’ve ever slept in. Blackout curtains in the bedroom worked wonderfully. The rooftop public pool was also extremely nice. The staff at the front desk were friendly and welcoming and quick to assist when we needed a hand. The Aldea Zama area of Tulum seemed to be the most developed as far as paved roads go. We were pleasantly surprised after staying in the Veleta area first where everything is dirt roads and potholes currently (early 2025). We already want to return to Xambé. I just hope the price doesn’t skyrocket after all these amazing reviews haha! I have nothing negative to say. We stayed in 4 different places and Xambé was our absolute favourite! We want to return with friends next time! I left my heart at Xambé Tulum ❤️
We stayed in the top floor in the “Superior Suite” and it was a dream! It was absolutely beautiful and the view of the untouched jungle behind us was everything! The bed was giant, I think larger than a standard King bed and was the most comfortable bed and pillow I’ve ever slept in. Blackout curtains in the bedroom worked wonderfully. The rooftop public pool was also extremely nice. The staff at the front desk were friendly and welcoming and quick to assist when we needed a hand. The Aldea Zama area of Tulum seemed to be the most developed as far as paved roads go. We were pleasantly surprised after staying in the Veleta area first where everything is dirt roads and potholes currently (early 2025). We already want to return to Xambé. I just hope the price doesn’t skyrocket after all these amazing reviews haha! I have nothing negative to say. We stayed in 4 different places and Xambé was our absolute favourite! We want to return with friends next time! I left my heart at Xambé Tulum ❤️
6
Anastasiya
18 de jan. de 2025
·
A estadia foi de 2 noites
Overall nice hotel but definitely needs improvement. Cons: - Hot water was only running for 5 minutes, i had to go to the front desk to ask to fix it - AC remote was not working, I went to front desk they put new batteries but in the morning it was not working again - No extra toilet paper, you only have one roll in your bathroom - Also little ants in the room - They did not have any bikes for rent when I came Other than that was good
Overall nice hotel but definitely needs improvement. Cons: - Hot water was only running for 5 minutes, i had to go to the front desk to ask to fix it - AC remote was not working, I went to front desk they put new batteries but in the morning it was not working again - No extra toilet paper, you only have one roll in your bathroom - Also little ants in the room - They did not have any bikes for rent when I came Other than that was good
10
Jason
17 de fev. de 2025
·
A estadia foi de 5 noites
Loved the rooftop pool. Only thing was the shower and wasn’t that great
Loved the rooftop pool. Only thing was the shower and wasn’t that great
10
Andrew
10 de mai. de 2024
·
A estadia foi de 1 noite
Beautiful modern room.
Beautiful modern room.
6
guillermo
4 de jan. de 2025
·
A estadia foi de 6 noites
Demasiado ruido entre cuartos debido a que solo los divide una puerta escuchas todo , problemas de wifi
Demasiado ruido entre cuartos debido a que solo los divide una puerta escuchas todo , problemas de wifi
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Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Serviço
A equipe é frequentemente descrita como simpática, acolhedora e prestativa (muitas vezes via WhatsApp). Uma minoria relata suporte lento ou ausente na recepção e dificuldades com cobranças, designação de quartos ou comunicação.
Avaliações dos hóspedes relacionadas
10
Eric
16 de jan. de 2026
·
A estadia foi de 5 noites
Wonderful experience..the staff was fantastic and very helpful… you need a car or scooter… one downside of aldea zama, very few street lights at night…
Wonderful experience..the staff was fantastic and very helpful… you need a car or scooter… one downside of aldea zama, very few street lights at night…
8
Tracy
24 de set. de 2025
·
A estadia foi de 3 noites
I chose the book now & pay later option but Xambé charged my card anyway. Even with proof, they denied it. Expedia was unable to resolve it and advised me to contact my bank. They are investigating. Prior to this & upon the advisement of an Expedia representative, I canceled the 1st booking in due time and rebooked as a bundle deal expecting a refund. As for the apartment, it was clean, spacious and tastefully decorated. The rooftop pool is gorgeous! However, I had an issue with bugs in my ground floor bedroom. I didn’t panic when I saw the first bug as the security guard was kind enough to come to the rescue. But the second night there was one on my bed that got away so I slept in the other bedroom with my daughter and her friend the remainder of our stay! The manager’s solution was to fumigate the next morning while we were out of the apartment. Just as I feared, that brought more out of “hiding” which left dead bugs on the floor that were not removed! I understand that the environment is a conducive habitat for bugs, however extra efforts should be taken to prevent or minimize the problem PRIOR to each guest’s arrival especially in the ground floor apartments. The receptionists are great! They reached out immediately through Expedia then WhatsApp to welcome me and offer assistance in any way to make our trip smooth and memorable.They were VERY responsive and accommodating via WhatsApp but in person communication was difficult. An electronic translator would be helpful.
I chose the book now & pay later option but Xambé charged my card anyway. Even with proof, they denied it. Expedia was unable to resolve it and advised me to contact my bank. They are investigating. Prior to this & upon the advisement of an Expedia representative, I canceled the 1st booking in due time and rebooked as a bundle deal expecting a refund. As for the apartment, it was clean, spacious and tastefully decorated. The rooftop pool is gorgeous! However, I had an issue with bugs in my ground floor bedroom. I didn’t panic when I saw the first bug as the security guard was kind enough to come to the rescue. But the second night there was one on my bed that got away so I slept in the other bedroom with my daughter and her friend the remainder of our stay! The manager’s solution was to fumigate the next morning while we were out of the apartment. Just as I feared, that brought more out of “hiding” which left dead bugs on the floor that were not removed! I understand that the environment is a conducive habitat for bugs, however extra efforts should be taken to prevent or minimize the problem PRIOR to each guest’s arrival especially in the ground floor apartments. The receptionists are great! They reached out immediately through Expedia then WhatsApp to welcome me and offer assistance in any way to make our trip smooth and memorable.They were VERY responsive and accommodating via WhatsApp but in person communication was difficult. An electronic translator would be helpful.
4
Promi
4 de mai. de 2024
·
My partner and I booked the grand suite at this hotel which mentioned we would get the yard, pool AND outdoor spa tub. Upon check-in we were given just a normal apartment with a tub in the balcony. We tried to resolve the issue with the hotel for many days but they refused to give us the room we actually booked and stopped helping on getting a refund. Stay away from this hotel!! They have false advertisement and horrible communication. Save your money and go to a more reliable hotel.
My partner and I booked the grand suite at this hotel which mentioned we would get the yard, pool AND outdoor spa tub. Upon check-in we were given just a normal apartment with a tub in the balcony. We tried to resolve the issue with the hotel for many days but they refused to give us the room we actually booked and stopped helping on getting a refund. Stay away from this hotel!! They have false advertisement and horrible communication. Save your money and go to a more reliable hotel.
10
Fan
8 de dez. de 2024
·
A estadia foi de 1 noite
Very beautiful design, great facilities and surrounding environment, and the front desk staff Monica is very friendly and supportive
Very beautiful design, great facilities and surrounding environment, and the front desk staff Monica is very friendly and supportive
10
Jennifer
29 de nov. de 2025
·
A estadia foi de 9 noites
Xambé is a little peace of heaven! We stayed on the top floor and the view is incredible. Very safe and quiet area. 5-10 minute walk to amazing restaurants. I would recommend having a car. Surrounding area is all very nice and also very safe. Romina and Baltazar took amazing care of us! Highly recommend. This was my second time staying here and I hope to return again someday!
Xambé is a little peace of heaven! We stayed on the top floor and the view is incredible. Very safe and quiet area. 5-10 minute walk to amazing restaurants. I would recommend having a car. Surrounding area is all very nice and also very safe. Romina and Baltazar took amazing care of us! Highly recommend. This was my second time staying here and I hope to return again someday!
10
Jennifer
7 de abr. de 2025
·
This was our second trip to Tulum Mexico which we absolutely love! We decided to stay in the Aldea Zama area bc we loved the proximity to both the beach (hotel zone) and also the city center. Xambe was amazing! From the moment we arrived we were greeted and welcomed like family. The hotel and most in the area are designed as apartment style with full kitchens. Our intent was to utilize this feature however the LOCAL restaurants were just too good to pass up tacos for breakfast! Lol!! The rooftop infinity edge pool is gorgeous and quiet. It was basically our own private retreat. We absolutely will be back to Xambe and have already recommended to friends.
This was our second trip to Tulum Mexico which we absolutely love! We decided to stay in the Aldea Zama area bc we loved the proximity to both the beach (hotel zone) and also the city center. Xambe was amazing! From the moment we arrived we were greeted and welcomed like family. The hotel and most in the area are designed as apartment style with full kitchens. Our intent was to utilize this feature however the LOCAL restaurants were just too good to pass up tacos for breakfast! Lol!! The rooftop infinity edge pool is gorgeous and quiet. It was basically our own private retreat. We absolutely will be back to Xambe and have already recommended to friends.
10
kourtney
19 de mai. de 2024
·
A estadia foi de 3 noites
I lo ed staying here. It was my first time in tulum and wasnt sure what to expect. The hotel is an easy walk to several restaurants and 7-11. The property was clean with a cute little balcony, where we sat in the early mornings. The room was very comfortable with air conditioning and cieling fan. We actually got cold at night. The hosts were gracious. Rented us a scooter. Gave us recommendations and helped arrange taxis and car services whenever we needed. The pool area is nice and relaxing but because its open air, it needs to be cleaned just a bit as you will see a few leaves from trees but nothing crazy. Id definitely stay here again.
I lo ed staying here. It was my first time in tulum and wasnt sure what to expect. The hotel is an easy walk to several restaurants and 7-11. The property was clean with a cute little balcony, where we sat in the early mornings. The room was very comfortable with air conditioning and cieling fan. We actually got cold at night. The hosts were gracious. Rented us a scooter. Gave us recommendations and helped arrange taxis and car services whenever we needed. The pool area is nice and relaxing but because its open air, it needs to be cleaned just a bit as you will see a few leaves from trees but nothing crazy. Id definitely stay here again.
4
Britney
24 de ago. de 2024
·
A estadia foi de 2 noites
The water was cold every single day. I couldn’t take a proper shower because the shower head had the water flying everywhere. The people at the front desk always went missing and you would have to yell hello for a few minutes to find someone.
The water was cold every single day. I couldn’t take a proper shower because the shower head had the water flying everywhere. The people at the front desk always went missing and you would have to yell hello for a few minutes to find someone.
10
Garry
4 de dez. de 2024
·
A estadia foi de 2 noites
This property looked just like the pictures & Monica at the front desk was very helpful.
This property looked just like the pictures & Monica at the front desk was very helpful.
10
Daniela
14 de abr. de 2025
·
A estadia foi de 1 noite
La estadia de mi pareja y yo fue muy bonita. Todos son super amables, tuvimos problemas con laa reservaciones en otros lugares y ellos nos ayudaron en todo momento. Hicieron que nuestra estadia en Tulum fuera super agradable. Todos siempre nos dieron recomendaciones de lugares que visitar. Mi esposo y yo esperamos volver pronto.
La estadia de mi pareja y yo fue muy bonita. Todos son super amables, tuvimos problemas con laa reservaciones en otros lugares y ellos nos ayudaron en todo momento. Hicieron que nuestra estadia en Tulum fuera super agradable. Todos siempre nos dieron recomendaciones de lugares que visitar. Mi esposo y yo esperamos volver pronto.
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Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Localização
Localização tranquila em Aldea Zama que parece segura para muitos. Um carro ou scooter é comumente recomendado devido à distância e às ruas confusas em meio à construção contínua, embora alguns mencionem restaurantes e uma loja de conveniência a uma curta distância a pé.
Avaliações dos hóspedes relacionadas
10
Eric
16 de jan. de 2026
·
A estadia foi de 5 noites
Wonderful experience..the staff was fantastic and very helpful… you need a car or scooter… one downside of aldea zama, very few street lights at night…
Wonderful experience..the staff was fantastic and very helpful… you need a car or scooter… one downside of aldea zama, very few street lights at night…
10
Ilka
9 de fev. de 2025
·
A estadia foi de 3 noites
Wir hatten eine große Suite mit 120 m2. Die Suite war sehr schön eingerichtet und man kann sich dort sehr wohl fühlen. Leider waren aber viele Ecken innerhalb der Suite und in den Gängen des Hotels nicht besonders sauber, bzw. nicht gut geputzt. Die Küche der Suite hat schönes Geschirr, einen großen Kühlschrank, eine Mikro und einen Herd ( keinen Tee-/ Kaffeekocher, wie in unserer Beschreibung). Aber es gab keinen Mülleimer, keinerlei Gewürze, keinen Spülschwamm oder Geschirrhandtuch etc… Die Mitarbeiter sind insgesamt nett und bemüht gewesen. Der Rooftopbereich mit langem Pool ist wunderschön. Die Umgebung ist sicher, grün und ruhig (bis auf einen Hund, der zeitweise durchgebellt hat), trotz vieler neuer Bauprojekte. Das Wasser im Hotel ist mehrfach ausgefallen. Ein Rad, Mietauto o. Ä. ist notwendig. Sowohl zur Strandregion, wie auch in die Stadt ist es doch recht weit. Gerne hätten wir das Xambé besser bewertet, und obwohl wir einen super Preis gezahlt haben für diese große tolle Wohnung, war man fast traurig, dass sich letztendlich um das Hotel und die Zimmer nicht besser gekümmert wird. Da wäre Potential nach oben.
Wir hatten eine große Suite mit 120 m2. Die Suite war sehr schön eingerichtet und man kann sich dort sehr wohl fühlen. Leider waren aber viele Ecken innerhalb der Suite und in den Gängen des Hotels nicht besonders sauber, bzw. nicht gut geputzt. Die Küche der Suite hat schönes Geschirr, einen großen Kühlschrank, eine Mikro und einen Herd ( keinen Tee-/ Kaffeekocher, wie in unserer Beschreibung). Aber es gab keinen Mülleimer, keinerlei Gewürze, keinen Spülschwamm oder Geschirrhandtuch etc… Die Mitarbeiter sind insgesamt nett und bemüht gewesen. Der Rooftopbereich mit langem Pool ist wunderschön. Die Umgebung ist sicher, grün und ruhig (bis auf einen Hund, der zeitweise durchgebellt hat), trotz vieler neuer Bauprojekte. Das Wasser im Hotel ist mehrfach ausgefallen. Ein Rad, Mietauto o. Ä. ist notwendig. Sowohl zur Strandregion, wie auch in die Stadt ist es doch recht weit. Gerne hätten wir das Xambé besser bewertet, und obwohl wir einen super Preis gezahlt haben für diese große tolle Wohnung, war man fast traurig, dass sich letztendlich um das Hotel und die Zimmer nicht besser gekümmert wird. Da wäre Potential nach oben.
6
Toby
21 de abr. de 2024
·
A estadia foi de 3 noites
Customer service was great however bad location nothing is in walking distance a taxi to anywhere is 20$ we rented a scooter which was fun, the beach and downtown area are roughly 15-20mins away
Customer service was great however bad location nothing is in walking distance a taxi to anywhere is 20$ we rented a scooter which was fun, the beach and downtown area are roughly 15-20mins away
8
Tracy
8 de abr. de 2024
·
A estadia foi de 7 noites
Quiet location, 15 min bike ride to beach Restaurant 10-15 min walk Room spacious, rooftop pool is great Staff are friendly and helpful Only negative thing to say is our room was only partially clean. Bathroom/toilet was dirty and garbage was full on arrival Restaurants in surrounding area are fairly expensive. Taxis are easy to get to go to beach. Beach roads are very congested but easy to get taxi back
Quiet location, 15 min bike ride to beach Restaurant 10-15 min walk Room spacious, rooftop pool is great Staff are friendly and helpful Only negative thing to say is our room was only partially clean. Bathroom/toilet was dirty and garbage was full on arrival Restaurants in surrounding area are fairly expensive. Taxis are easy to get to go to beach. Beach roads are very congested but easy to get taxi back
10
Jennifer
29 de nov. de 2025
·
A estadia foi de 9 noites
Xambé is a little peace of heaven! We stayed on the top floor and the view is incredible. Very safe and quiet area. 5-10 minute walk to amazing restaurants. I would recommend having a car. Surrounding area is all very nice and also very safe. Romina and Baltazar took amazing care of us! Highly recommend. This was my second time staying here and I hope to return again someday!
Xambé is a little peace of heaven! We stayed on the top floor and the view is incredible. Very safe and quiet area. 5-10 minute walk to amazing restaurants. I would recommend having a car. Surrounding area is all very nice and also very safe. Romina and Baltazar took amazing care of us! Highly recommend. This was my second time staying here and I hope to return again someday!
10
Lawrence
14 de mar. de 2024
·
A estadia foi de 3 noites
Quiet getaway for those looking for a more intimate jungle feel. Plenty of development in the area so be mindful that you still will be in a neighborhood that is actively undergoing construction. Would book again for multiple couples trips.
Quiet getaway for those looking for a more intimate jungle feel. Plenty of development in the area so be mindful that you still will be in a neighborhood that is actively undergoing construction. Would book again for multiple couples trips.
10
George
13 de jan. de 2025
·
A estadia foi de 1 noite
If you want to get away from the central area of Tulum this is the spot to go. Since it's far from the center, it is priced accordingly. Nice and quiet place. I would suggest a car or transport available to this destination as it's not easily reachable by foot.
If you want to get away from the central area of Tulum this is the spot to go. Since it's far from the center, it is priced accordingly. Nice and quiet place. I would suggest a car or transport available to this destination as it's not easily reachable by foot.
10
kourtney
19 de mai. de 2024
·
A estadia foi de 3 noites
I lo ed staying here. It was my first time in tulum and wasnt sure what to expect. The hotel is an easy walk to several restaurants and 7-11. The property was clean with a cute little balcony, where we sat in the early mornings. The room was very comfortable with air conditioning and cieling fan. We actually got cold at night. The hosts were gracious. Rented us a scooter. Gave us recommendations and helped arrange taxis and car services whenever we needed. The pool area is nice and relaxing but because its open air, it needs to be cleaned just a bit as you will see a few leaves from trees but nothing crazy. Id definitely stay here again.
I lo ed staying here. It was my first time in tulum and wasnt sure what to expect. The hotel is an easy walk to several restaurants and 7-11. The property was clean with a cute little balcony, where we sat in the early mornings. The room was very comfortable with air conditioning and cieling fan. We actually got cold at night. The hosts were gracious. Rented us a scooter. Gave us recommendations and helped arrange taxis and car services whenever we needed. The pool area is nice and relaxing but because its open air, it needs to be cleaned just a bit as you will see a few leaves from trees but nothing crazy. Id definitely stay here again.
10
Omar Alexander
28 de abr. de 2024
·
A estadia foi de 4 noites
This place is brand new, only 4 months old since it opened. The staff is extremely friendly and willing to help you by answering your questions or by simply confirming a taxi when needed. I would stay there again, the only con I didn\'t like is that the closest convenience store is "walking distance" but the roads are very confusing [we got lost].
This place is brand new, only 4 months old since it opened. The staff is extremely friendly and willing to help you by answering your questions or by simply confirming a taxi when needed. I would stay there again, the only con I didn\'t like is that the closest convenience store is "walking distance" but the roads are very confusing [we got lost].
4
Yara
31 de dez. de 2024
·
A estadia foi de 1 noite
Location is not convenient, hard to find the hotel
Location is not convenient, hard to find the hotel
Isto foi útil?
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Restaurante
Informação insuficiente nas avaliações.
Avaliações dos hóspedes relacionadas
8
ERICK
25 de out. de 2024
·
A estadia foi de 2 noites
The hotel is in a developing/construction area. The hotel itself is quite and the area as well. PLEASE be awared that no basic supplies are provided. The room had a coffee maker, but no coffee/sugar/creamer. There was a pitcher of water but no water is supplied. Only 1 roll of toilet paper was placed so we had to asked for another roll. The ONLY person that went above and beyond and made the experience worth it was the Receptionist, Monica Garcia!! She was extremely accommodating and made our visit pleasant. I would recommend this hotel but make sure you bring water and coffee supplies. Food wise, make sure you bring food. The shower head sprayers sprayed all over except down on me. The cold/hot water lever settings were backwards: cold was hot and hot was cold. Who I REALLY RECOMMEND it's the Receptionist! She's the best Receptionist ever!!!!
The hotel is in a developing/construction area. The hotel itself is quite and the area as well. PLEASE be awared that no basic supplies are provided. The room had a coffee maker, but no coffee/sugar/creamer. There was a pitcher of water but no water is supplied. Only 1 roll of toilet paper was placed so we had to asked for another roll. The ONLY person that went above and beyond and made the experience worth it was the Receptionist, Monica Garcia!! She was extremely accommodating and made our visit pleasant. I would recommend this hotel but make sure you bring water and coffee supplies. Food wise, make sure you bring food. The shower head sprayers sprayed all over except down on me. The cold/hot water lever settings were backwards: cold was hot and hot was cold. Who I REALLY RECOMMEND it's the Receptionist! She's the best Receptionist ever!!!!
6
Toby
21 de abr. de 2024
·
A estadia foi de 3 noites
Customer service was great however bad location nothing is in walking distance a taxi to anywhere is 20$ we rented a scooter which was fun, the beach and downtown area are roughly 15-20mins away
Customer service was great however bad location nothing is in walking distance a taxi to anywhere is 20$ we rented a scooter which was fun, the beach and downtown area are roughly 15-20mins away
8
Tracy
8 de abr. de 2024
·
A estadia foi de 7 noites
Quiet location, 15 min bike ride to beach Restaurant 10-15 min walk Room spacious, rooftop pool is great Staff are friendly and helpful Only negative thing to say is our room was only partially clean. Bathroom/toilet was dirty and garbage was full on arrival Restaurants in surrounding area are fairly expensive. Taxis are easy to get to go to beach. Beach roads are very congested but easy to get taxi back
Quiet location, 15 min bike ride to beach Restaurant 10-15 min walk Room spacious, rooftop pool is great Staff are friendly and helpful Only negative thing to say is our room was only partially clean. Bathroom/toilet was dirty and garbage was full on arrival Restaurants in surrounding area are fairly expensive. Taxis are easy to get to go to beach. Beach roads are very congested but easy to get taxi back
10
Jennifer
29 de nov. de 2025
·
A estadia foi de 9 noites
Xambé is a little peace of heaven! We stayed on the top floor and the view is incredible. Very safe and quiet area. 5-10 minute walk to amazing restaurants. I would recommend having a car. Surrounding area is all very nice and also very safe. Romina and Baltazar took amazing care of us! Highly recommend. This was my second time staying here and I hope to return again someday!
Xambé is a little peace of heaven! We stayed on the top floor and the view is incredible. Very safe and quiet area. 5-10 minute walk to amazing restaurants. I would recommend having a car. Surrounding area is all very nice and also very safe. Romina and Baltazar took amazing care of us! Highly recommend. This was my second time staying here and I hope to return again someday!
10
Jennifer
7 de abr. de 2025
·
This was our second trip to Tulum Mexico which we absolutely love! We decided to stay in the Aldea Zama area bc we loved the proximity to both the beach (hotel zone) and also the city center. Xambe was amazing! From the moment we arrived we were greeted and welcomed like family. The hotel and most in the area are designed as apartment style with full kitchens. Our intent was to utilize this feature however the LOCAL restaurants were just too good to pass up tacos for breakfast! Lol!! The rooftop infinity edge pool is gorgeous and quiet. It was basically our own private retreat. We absolutely will be back to Xambe and have already recommended to friends.
This was our second trip to Tulum Mexico which we absolutely love! We decided to stay in the Aldea Zama area bc we loved the proximity to both the beach (hotel zone) and also the city center. Xambe was amazing! From the moment we arrived we were greeted and welcomed like family. The hotel and most in the area are designed as apartment style with full kitchens. Our intent was to utilize this feature however the LOCAL restaurants were just too good to pass up tacos for breakfast! Lol!! The rooftop infinity edge pool is gorgeous and quiet. It was basically our own private retreat. We absolutely will be back to Xambe and have already recommended to friends.
10
Xochitl Edith
25 de jul. de 2024
·
A estadia foi de 1 noite
Las habitaciones están excelentes , limpias, nuevas y modernas. Pero el acceso es muy complicado, es un laberinto de condominios (no uses Google map para llegar) . Tienes que llevar tus botellas de agua. Hay cafetera pero no hay café, tazas, cucharas azúcar (hay un seven/11 como un kilómetro ) La alberca está espectacular y tiene una vista muy bonita. El personal es amable y atento. Hay lavadora y secadora disponible. Las toallas son nuevas, hay secadora de cabello, shampoo, acondicionador y jabón. Me encantó y es muy tranquilo
Las habitaciones están excelentes , limpias, nuevas y modernas. Pero el acceso es muy complicado, es un laberinto de condominios (no uses Google map para llegar) . Tienes que llevar tus botellas de agua. Hay cafetera pero no hay café, tazas, cucharas azúcar (hay un seven/11 como un kilómetro ) La alberca está espectacular y tiene una vista muy bonita. El personal es amable y atento. Hay lavadora y secadora disponible. Las toallas son nuevas, hay secadora de cabello, shampoo, acondicionador y jabón. Me encantó y es muy tranquilo
10
kourtney
19 de mai. de 2024
·
A estadia foi de 3 noites
I lo ed staying here. It was my first time in tulum and wasnt sure what to expect. The hotel is an easy walk to several restaurants and 7-11. The property was clean with a cute little balcony, where we sat in the early mornings. The room was very comfortable with air conditioning and cieling fan. We actually got cold at night. The hosts were gracious. Rented us a scooter. Gave us recommendations and helped arrange taxis and car services whenever we needed. The pool area is nice and relaxing but because its open air, it needs to be cleaned just a bit as you will see a few leaves from trees but nothing crazy. Id definitely stay here again.
I lo ed staying here. It was my first time in tulum and wasnt sure what to expect. The hotel is an easy walk to several restaurants and 7-11. The property was clean with a cute little balcony, where we sat in the early mornings. The room was very comfortable with air conditioning and cieling fan. We actually got cold at night. The hosts were gracious. Rented us a scooter. Gave us recommendations and helped arrange taxis and car services whenever we needed. The pool area is nice and relaxing but because its open air, it needs to be cleaned just a bit as you will see a few leaves from trees but nothing crazy. Id definitely stay here again.
10
Omar Alexander
28 de abr. de 2024
·
A estadia foi de 4 noites
This place is brand new, only 4 months old since it opened. The staff is extremely friendly and willing to help you by answering your questions or by simply confirming a taxi when needed. I would stay there again, the only con I didn\'t like is that the closest convenience store is "walking distance" but the roads are very confusing [we got lost].
This place is brand new, only 4 months old since it opened. The staff is extremely friendly and willing to help you by answering your questions or by simply confirming a taxi when needed. I would stay there again, the only con I didn\'t like is that the closest convenience store is "walking distance" but the roads are very confusing [we got lost].
10
Myriam
1 de mar. de 2025
·
A estadia foi de 3 noites
Nous avons eu un très bon accueil avec le personnel. Ils nous ont donné pas mal de conseils sur les lieux à visiter ou des restaurants. L’hôtel est vraiment splendide avec un super belle vue sur la forêt et un peu sur la zone hôtelière La chambre est spacieuse et bien équipée. Le roof top est sublime avec un coin bar. Il y a une laverie gratuite (lave linge +sèche linge) pour les clients de l’hôtel (vraiment très appréciable). La wifi fonctionne bien. L’hôtel est dans une zone vraiment calme. Nous avons eu quelques soucis avec des coupure d’eau, mais le personnel nous a prévenus et est tout de suite intervenu. Ce qui était appréciable
Nous avons eu un très bon accueil avec le personnel. Ils nous ont donné pas mal de conseils sur les lieux à visiter ou des restaurants. L’hôtel est vraiment splendide avec un super belle vue sur la forêt et un peu sur la zone hôtelière La chambre est spacieuse et bien équipée. Le roof top est sublime avec un coin bar. Il y a une laverie gratuite (lave linge +sèche linge) pour les clients de l’hôtel (vraiment très appréciable). La wifi fonctionne bien. L’hôtel est dans une zone vraiment calme. Nous avons eu quelques soucis avec des coupure d’eau, mais le personnel nous a prévenus et est tout de suite intervenu. Ce qui était appréciable
10
Cindy
4 de dez. de 2024
·
A estadia foi de 3 noites
People from reception helped me to find good places with local food 😋
People from reception helped me to find good places with local food 😋
Isto foi útil?
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
10
Christian Isaac
semana passada
·
A estadia foi de 1 noite
Simplemente genial volveré aquí
Simplemente genial volveré aquí
10
Carlos Alejandro
há 2 semanas
·
A estadia foi de 3 noites
Muy cerca de las ruinas de Tulum y del nuevo parque del jaguar, se los recomiendo muy ampliamente, sobre todo hay varios restaurantes cerca, así como los dos súper de la zona , dentro de un fraccionamiento donde reina La Paz y la tranquilidad regresaré sin pensarlo gracias por sus atenciones.
Muy cerca de las ruinas de Tulum y del nuevo parque del jaguar, se los recomiendo muy ampliamente, sobre todo hay varios restaurantes cerca, así como los dos súper de la zona , dentro de un fraccionamiento donde reina La Paz y la tranquilidad regresaré sin pensarlo gracias por sus atenciones.
10
Elizabeth
15 de jun. de 2026
·
A estadia foi de 5 noites
Highest recommendation for Xambe! It is about 5 minutes outside of the heart of Tulum (between town and the beach), and therefore is tranquil and very convenient to get wherever you are going. (You will need GPS to find it, because the roads are really confusing.) The photos are completely accurate, but what they miss is the pleasure of listening and watching the wind through the jungle treetops. The hotel personnel were so friendly and helpful with their suggestions.
Highest recommendation for Xambe! It is about 5 minutes outside of the heart of Tulum (between town and the beach), and therefore is tranquil and very convenient to get wherever you are going. (You will need GPS to find it, because the roads are really confusing.) The photos are completely accurate, but what they miss is the pleasure of listening and watching the wind through the jungle treetops. The hotel personnel were so friendly and helpful with their suggestions.
10
Karina
13 de jun. de 2026
·
A estadia foi de 1 noite
Excelente servicio, todo muy limpio
Excelente servicio, todo muy limpio
10
juan
28 de mai. de 2026
·
A estadia foi de 3 noites
Lugar muy bien mantenido! Alberca con una super vista
Lugar muy bien mantenido! Alberca con una super vista
Políticas da propriedade
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As respostas instantâneas da IA são baseadas nas informações do hotel
Preços para as próximas datas
setembro 2026
dom. | seg. | ter. | qua. | qui. | sex. | sáb. |
|---|---|---|---|---|---|---|
outubro 2026
dom. | seg. | ter. | qua. | qui. | sex. | sáb. |
|---|---|---|---|---|---|---|
Mais barato
Mais caro
Preço médio por noite em todas as ofertas, impostos e taxas incluídos.
Preços em USD para 2 hóspedes atualizados diariamente.
- 2026-09-17: 33.45583485660553USD
- 2026-09-18: 34.23620505657196USD
- 2026-09-19: 34.84853952941894USD
- 2026-09-20: 34.8506071762085USD
- 2026-09-21: 34.681379923820494USD
- 2026-09-22: 34.681379923820494USD
- 2026-09-23: 33.73610613117218USD
- 2026-09-24: 35.494799617862704USD
- 2026-09-25: 34.869419695568084USD
- 2026-09-26: 35.613656453704834USD
- 2026-09-27: 34.84853952941894USD
- 2026-09-28: 34.869419695568084USD
- 2026-09-29: 34.869419695568084USD
- 2026-09-30: 34.866502210903164USD
- 2026-10-01: 34.858525124454495USD
- 2026-10-02: 34.866502210903164USD
- 2026-10-03: 34.866502210903164USD
- 2026-10-04: 34.858525124454495USD
- 2026-10-05: 38.5583797367096USD
- 2026-10-06: 34.869419695568084USD
- 2026-10-07: 41.49725490856171USD
- 2026-10-08: 41.49725490856171USD
- 2026-10-09: 34.866502210903164USD
- 2026-10-10: 33.926058038139345USD
- 2026-10-11: 41.49725490856171USD
- 2026-10-12: 34.869419695568084USD
- 2026-10-13: 34.869419695568084USD
- 2026-10-14: 34.866502210903164USD
- 2026-10-15: 34.869419695568084USD
- 2026-10-16: 34.869419695568084USD
- 2026-10-17: 35.176859498500825USD
- 2026-10-18: 36.79313505134582USD
- 2026-10-19: 34.866502210903164USD
- 2026-10-20: 41.49725490856171USD
- 2026-10-21: 37.22169427394867USD
- 2026-10-22: 41.49725490856171USD
- 2026-10-23: 38.5583797367096USD
- 2026-10-24: 34.858525124454495USD
- 2026-10-25: 34.869419695568084USD
- 2026-10-26: 34.866502210903164USD
- 2026-10-27: 34.858525124454495USD
- 2026-10-28: 48.3896328245163USD
- 2026-10-29: 48.3896328245163USD
- 2026-10-30: 41.60450094394684USD
- 2026-10-31: 48.943166401481626USD
- 2026-11-01: 42.069909837722776USD
- 2026-11-02: 39.888559997177126USD
- 2026-11-03: 49.64799302330017USD
- 2026-11-04: 49.81958580379486USD
- 2026-11-05: 52.80818963317871USD
- 2026-11-06: 51.605471912193295USD
- 2026-11-07: 46.3965571182251USD
- 2026-11-08: 41.593584469795225USD
- 2026-11-09: 48.943166401481626USD
- 2026-11-10: 48.943166401481626USD
- 2026-11-11: 47.674656334877014USD
- 2026-11-12: 43.32759542293549USD
- 2026-11-13: 51.94458350811004USD
- 2026-11-14: 43.330508526992794USD
- 2026-11-15: 45.52257333374023USD
- 2026-11-16: 42.69125960102081USD
- 2026-11-17: 49.104609314155574USD
Contacte o alojamento com antecedência se planeia chegar após as 0:00, através dos dados que constam na sua confirmação de reserva. Os clientes irão receber um e-mail 48 horas antes da chegada com instruções para o check-in. Os funcionários da receção irão receber os clientes à chegada. A informação fornecida pelo alojamento pode ser traduzida recorrendo a ferramentas de tradução automática.
O check-in deve ser efetuado por alguém com uma idade mínima de 18 anos.
- Podem aplicar-se sobretaxas por pessoa extra, variando consoante a política do alojamento.
- No check-in, terá de apresentar identificação oficial com fotografia, bem como um cartão de crédito ou de débito ou depósito em numerário para cobrir eventuais despesas suplementares.
- Os pedidos especiais estão sujeitos a disponibilidade no momento do check-in e poderão incorrer em custos adicionais. Não é possível garantir pedidos especiais.
- Este alojamento aceita cartões de crédito, pagamentos através de dispositivos móveis e numerário
- Opções de pagamento através de dispositivos móveis: Google Pay, Apple Pay e Huawei Pay
- O alojamento não pode garantir quartos sem ruído
- O anfitrião não nos informou sobre a existência de um detetor de monóxido de carbono no alojamento; considere a possibilidade de trazer um detetor portátil consigo na viagem.
- O anfitrião não nos informou sobre a existência de um detetor de fumo no alojamento
- O alojamento dispõe dos seguintes elementos de segurança: extintor e kit de primeiros socorros
- Este alojamento tem espaços exteriores, tais como varandas, pátios, terraços que podem não ser adequados para crianças. Em caso de dúvidas, recomendamos que contacte o alojamento antes da sua chegada para confirmar se pode ficar num quarto adequado
- O alojamento dispõe de quartos contíguos/comunicantes, sujeitos a disponibilidade. Contacte diretamente o alojamento através do número de telefone incluído na confirmação de reserva.
- O alojamento aceita animais de estimação apenas em quartos específicos e aplica outras restrições aos mesmos (haverá lugar a custos adicionais, devidamente discriminados na secção "Taxas"). Os clientes deverão contactar diretamente o alojamento no sentido de organizar a estadia dos seus animais de estimação, utilizando para tal as informações de contacto que constam na sua confirmação de reserva.
- Acesso aos quartos através de dispositivo móvel.
- O alojamento disponibiliza check-in sem contacto e check-out sem contacto.
- Depósito para estadia de animais de estimação: 1000 MXN por estadia
- Estadia de animais de estimação: 1000 MXN por alojamento, por estadia
- Os animais de serviço estão isentos de taxas
- Taxa de limpeza: 500 MXN por dia
A lista anterior pode não estar completa. As taxas e os depósitos podem não incluir impostos e estão sujeitos a alterações.
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Serviços de limpeza
Instalações para banquetes
Aluguer de bicicletas
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24-Hour Front Desk
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Quarto para pessoas com alergia
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Cerca à volta da piscina
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Mobiliário de exterior
Pool (Rooftop)
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Estacionamento
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Serviço de transporte ao aeroporto
Estacionamento gratuito
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Wi-fi gratuito