Hotel Ballast Wilmington, Tapestry Collection by Hilton

The staff was nice but the toilet in the room ran non stop, the bathroom sink faucet was completely detached, the drinks in the bar were outrageously expensive and the pool was not very clean. It has potential but it seems like they are letting the place go. Great location though.

The hotel is in need of a refresh. The furniture in the room was a hodgepodge of worn, mismatched pieces and there was noticeable wear and tear throughout. The room air conditioner made a lot of noise. Housekeeping came unreasonably early (9:10am) and failed to make up the room on two separate days when asked to come back later. The coffee bar in the lobby was never open. On the plus side, the location is excellent and features great view and access to the River Walk.

I genuinely cannot believe this is a Hilton property. The ONLY good things about this hotel are the downtown location and the lobby. Everything else about our experience was disappointing, especially considering my card was charged $589 for this stay. Our first room was extremely small, old, and outdated. The ceiling looked worn, the room looked poorly maintained, and even the lampshades were turned in completely different directions like the room had barely been put back together. We immediately went downstairs because there was no way we were comfortable staying in that room. The front desk initially told us the hotel was completely sold out, yet somehow they were then able to give us another room. The second room was bigger and somewhat better, but the noise was ridiculous. We constantly heard people in the hallway and doors opening and SLAMMING, including while we were trying to sleep. If you are looking for a peaceful hotel stay, this is NOT it. Then we discovered there was NO refrigerator and NO microwave in the room. I was honestly shocked. Nearly $600 for a stay at a Hilton and I cannot even refrigerate a drink or leftover food? I have stayed at much less expensive hotels that provide these basic amenities. At this price point, that is unacceptable. Even getting drinks at the hotel was a disaster. My fiancé ordered a spicy margarita and I ordered a lemon drop. BOTH were absolutely disgusting and practically undrinkable. Not staying here again

We stayed for 2 nights in late August. The hotel was a disappointment. The outside area near the pool was not maintained well and there was an evident lack of staff (and those that were working didn't seem to want to be there). The hotel overall was dated. Not sure we'd stay again based on our experience.

We have stayed here before and loved it. The location is great. I dont know what happened in the past year but it is not the same. We arrived at 1 (early we know) and they said they would text us when the rooms were ready. We wasted time walking around and shopping which was fine but never recieved a text. Finnaly went back at 5pm and yes the rooms were ready. The rooms (and hallway) had an overpowering smell of anticeptic cleaner. It was everywhere. The pool was fine, except the lady tending the towels was rude. The Restaurant downstairs (Board & Barell) was ok. Service was very slow and there were only two other tables. This looks like it should be upper scale dining....it is not. Prices are reasonable and food wasnt bad (except the seaood bisque was aweful but the did take that of the bill). We ordered 1 Skillet Cookie wit ice cream to all share. There was no skillet and the cold choc chip cookie and ice cream took 25 mins to come out. Just sad. We really loved coming here