Baymont by Wyndham Colorado Springs

There was a smell in the room that was attempted to be covered up by another smell. We opened a window, but there was no screen. We were in the 3rd floor. After a couple of hours in the room the fresh air made the smell less strong! We were in room 306. The water in the sink wouldn’t turn off. It had a continual stream of hot water! The stopper in the sink didn’t have a lever to move it up or down so we had to take the stopper off to drain water. The toilet paper holder was missing one side, so the toilet paper was just placed on the tank! We went to make a call to the front desk to report these things, but the phone was completely dead! My husband sat in the swivel chair to put on his shoes and the seat had a jelly like something on it and he got his pants dirty. The bath towels are small and thin. The staff was very kind upon checking in. I was using a walker and when I walked in the lady at the front desk walked me to my room. I needed to fill my water bottle before we left and a gentleman who was cleaning the dining area offered to fill it for me! At checkout, we calmly explained the issues to a woman at the counter. She assured us that she would look into our complaints. We’ve stayed at other Baymont hotels in NM and Arizona and those were of much higher quality.

The room wasn’t cleaned properly. There was a big glob of what looked liked grease and food crumbs on the table and underneath it right when you walked in the door. Which is probably why they have cockroaches, I saw one in the bathroom. TV had no sound and picture was messed up but after a couple hours someone came up and wiggled some wires and fixed it. Probably wouldn’t stay here again unless in a pinch.

The bed was firm, but comfortable. The carpet was wet, either from a leak in the plumbing or from being shampooed but not dried. The noise from barking dogs was annoying while the owners were out for dinner, but settled down when they came back. The room had a funky sour smell to it, possibly from the wet carpet. My standards are reasonably low, but this wasn't a stay I would like to repeat.

Average.

The staff was amazing- hotel is dated but clean