Name: Red Roof Inn Mystic - New London
Address: 707 Colman St, Building A, New London, Connecticut, United States of America, New London, Connecticut, US
Price range: $65–$109 per night
Rating: 6.77

What guests think

Reviews of Red Roof Inn Mystic - New London portray a very basic, no‑frills motel with widely mixed experiences, where low prices, pet acceptance, and occasional helpful service are balanced by significant trade‑offs.

Some travelers found rooms adequate for a quick overnight and liked the easy access to highways and nearby casinos. Common complaints cite worn interiors, missing or nonworking amenities, strong odors, pests, frequent noise, and unreliable connectivity for Wi‑Fi or mobile service. Overall, expect a very basic stopover if you can accept notable compromises.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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Facilities

Facilities are basic, with recurring reports of unreliable or unusable Wi‑Fi and limited cell reception; parking is straightforward, and the property is pet‑friendly. A few note broken ice machines and a lack of luggage carts.

Related guest reviews

2

Haley

Jun 12, 2023

·

Stayed 3 nights

The hotel was ran down, had no microwave or fridge… No Wi-Fi, and no phone service. Worse experience ever.

8

Melissa

Dec 15, 2024

·

Stayed 1 night

Stayed one night. No issues. Coffee maker in the room and lobby.

4

Rene

Jul 5, 2023

·

Stayed 2 nights

The check in was terrible, they wanted to charge me a late fee when I was not late. The room was smelly and uncomfortable. The AC didn't work very well at all. The WIFI didn't work at all so I had to go to the lobby to get them to log into a separate private network, and I was not given the password.

4

Matthew

Aug 20, 2023

·

Stayed 1 night

Definitely a lot of sketchy characters around this motel. There was also a cockroach in the bathroom... The place didn't feel as clean as other Red Roof Inns where I've stayed. Having said that, parking was easy, and the check-in and booking process was very smooth. The location is very convenient for drivers on the highway.

8

Luda

May 20, 2024

·

Stayed 1 night

We stayed with our dog and they had a nice grassy area for walking the dog. Even though the Inn is near a highway it wasn’t loud at all. It is not of cause a 5 star hotel but it was clean and comfy enough to sleep. Plus allowing dogs with no additional charges is big plus. Will stay again.

8

Byron

Sep 25, 2024

·

Stayed 1 night

nice staff, old building, clean room, no cell coverage

6

Timm

Aug 20, 2023

·

Stayed 2 nights

The shower only had very hot or very cold, unless figured out the trick to turn it all the way around. The Wi-Fi certificate was not valid so didn’t work. Staff was kind though and helped with an alternative Wi-Fi. Didn’t get a full set of towels on the second day and didn’t get the coffee pot cleaned or refilled with coffee packets. And no hair dryer in room which I haven’t seen in a long time.

4

Todd

Jun 3, 2024

·

Stayed 2 nights

Very average budget hotel. WiFi didn't work.

4

Laura

Dec 20, 2024

·

Stayed 1 night

The day shift staff person is not knowledgeable in her position. There is not a working ice machine. There is not a cart to bring bags to rooms. And no.one to help.

6

Cara

Aug 21, 2023

·

Stayed 1 night

It was sufficient for one night but it was just a basic motel. No cell service.

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Cleanliness

Cleanliness is inconsistent, with multiple reports of dirty rooms, strong odors, and insect activity (roaches or ants); others found their rooms acceptably clean. Stained or rusty bathtubs are also mentioned.

Related guest reviews

4

Yanan

Jan 2, 2023

·

Stayed 1 night

Room is not clean at all.

2

James

May 6, 2025

·

Stayed 1 night

The first room was absolutely disgusting, it smelled like cigarette smoke, the front desk did immediately offer a second room however the second room was probably worse off because that one smelled like cat pee, and I had to go and clean the filter of the air-conditioning unit myself in order to get the unit to blow cold air. Also, we were greeted in the second room with a little party favor left in the toilet floating around, I’ll leave it to your imagination from there. I would give this zero stars if it was an option.

2

Jacquith

Mar 12, 2023

·

Stayed 1 night

This place is terrible. Ants everywhere. Dirty sheets. No safety latch on door. Stains on counter. No phone to call

4

mandy

Aug 1, 2024

·

Stayed 1 night

There was definitely a roach in my bathroom. Left all my bags in my car. Stayed in the room no choice. But was up and out of there so fast in the morning.

2

Jessica

Oct 7, 2024

·

Stayed 1 night

Roaches

6

Dawn

Sep 11, 2023

·

Stayed 1 night

The smell in the room was terrible. It had obviously been a smoking room. Sheets were scratchy and hard. Tub had not been cleaned when we checked in.

2

Kayla

Apr 17, 2023

·

Stayed 2 nights

The room was utterly disgusting. There were rock-hard pillow, burn holes in the bedding, broken lights, broken phone (unable to even call the front desk), missing fridge, missing smoke detector, rusty and jagged holes in the bathtub, and an ant infestation that made it impossible to eat or sleep comfortably. The water shut off to the whole building in the midst of getting ready our first morning without warning or explanation. I'm worried about what bugs we might not have seen! ICK!

10

Richard

Mar 28, 2023

·

Stayed 4 nights

Overall good. Some roaches.

2

Renee

Jun 3, 2023

·

Stayed 2 nights

It was a nightmare from the moment we checked in. There was three people at the desk but there was a never ending line to check in. Then we get to our room and the keys don’t work so I have to go back down and stand in that line again! Go back up and one key still doesn’t work but we finally get in with the other one and there is no bedding or pillows on our bed, no towels! So I had to go stand back in line and they tell me I have to wait that house keeping will be coming around! They finally come around and make our beds and when they leave I noticed they gave us two towels no wash cloths and there was three of us! So we asked the house keeping if we could have a couple more towels and she proceeds to yell at us in Spanish and say “only 2” no more! We ended up just leaving and going to dinner and the casino, when we come back my keys didn’t work again! After finally getting them fixed we go inside our room and my son goes to use the microwave and after it’s done heating up his food he opens it up and there is a cockroach running around inside! So disgusting! We end up finding more through out the room! There was no point in asking for a new room , I’m sure they are in all of them and we were leaving the next day. Again before we left my keys didn’t work to get into the room! I shook all my clothing and emptied all my bags before we left to make sure we weren’t taking any “friends” home with us! There was a couple in bag ugh!

2

Angela

Dec 20, 2022

·

Stayed 1 night

Roaches all over the hotel room. Most disgusting place I’ve ever stayed in

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Rooms

Rooms are small and dated, with thin walls and frequent noise from other guests; several mention hard mattresses and poor lighting. Many report missing fridges/microwaves or hair dryers, and Wi‑Fi often doesn’t work.

Related guest reviews

4

Lindsay

Apr 8, 2025

·

Stayed 2 nights

For the price that we paid per night, I wasn’t expecting much. The motel is very budget…you get what you pay for. That being said, it seemed safe. However there was a “nice lady screaming” quite frequently, though it seemed she was enjoying herself. And everywhere smelled like weed. Aside from that, it wasn’t bad. Actually my biggest issue is there is NO fridge in the room. But luckily we had a cooler.

6

Defne

May 28, 2024

·

Stayed 1 night

Ask for blow dryer got one that didn’t work/ room never had one

8

Gennadi

Jul 28, 2024

·

Stayed 4 nights

Basic road motel with clean sheets.

6

Rosa M

May 31, 2024

·

Stayed 1 night

The room was too small and no sofa or chair. I didnt find parking and need to look outside. No come back

4

Todd

Jun 3, 2024

·

Stayed 2 nights

Very average budget hotel. WiFi didn't work.

8

Vladimir

Feb 9, 2024

·

Stayed 1 night

Clean. Very poor sound isolation. Noise from next room during night

6

Paola

May 22, 2025

·

Stayed 1 night

Customer service was great but you get what you pay for, although the rooms say no-smoking it smelled like a pack of cigs. People in other rooms were very loud, however, this is a per friendly hotel!

6

Patricia

Jun 19, 2023

·

Stayed 3 nights

Tiny, tiny bathroom, poor lighting and objects too close to the beds…a safe next to the head of the bed where our grandson slept. Missing coffee pot and was told they would need to “find” one. They did a couple hours later. Then on our 2nd night a loud knock on the door, after we were sleeping and the room obviously dark, a man arrived with another pot. The location has a dangerous way to get out with trees/bushes blocking the road. Our housekeeper did not arrive to make up the room on our second day. The one plus was that the room was clean,

6

sharibrielle

Jul 14, 2025

·

Stayed 2 nights

It was good for a shower and air conditioning. The spring beds are so outdated it felt like we were sleeping on ironing boards. The bathroom could use a paint job. There was only 1 outlet that worked in the entire room.

4

Ariel

Nov 14, 2024

·

Stayed 4 nights

Very run down, has weird smell in room. Walls are extremely thin you can hear everything around you. Not adequate outlets.

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Service

Service is mixed: some guests describe friendly, helpful staff and quick fixes, but others report slow or disorganized check‑in, key and room assignment issues, inflexible policies, and difficulties obtaining refunds.

Related guest reviews

2

Raegene

Oct 12, 2025

·

Stayed 1 night

We checked in and checked back out after not even 10 minutes. The room was OK at best but I got so uncomfortable staying there I had to leave. First red flag was the person at the desk red my room number out loud while there was someone else in the lobby. I should’ve listened to the majority of the reviews.

10

JHONATAS

Apr 1, 2025

·

Stayed 2 nights

Lovi was very helpful.

4

Roxanne

Jul 11, 2023

·

Stayed 1 night

They asked for 100 deposit even tho I prepaid for room and my friends didn't have to do deposit and we booked the same ... Also I was twenty minutes early and they wanted to charge me 25 dollars for early checkin so we all waited outside in heat for 3 . Seemed silly staff not pleasant at all

10

Dorothy

Oct 20, 2024

·

Stayed 2 nights

The staff was very pleasant. It was a very nice stay

10

Jairo

Apr 27, 2025

·

Stayed 1 night

Good service

2

Joseph

Jun 2, 2023

·

Stayed 3 nights

When we arrived at the hotel, we went to our room and found the door cracked open. I did not feel safe entering so went back to tell management and asked for a different room. He refused but said he would check the room with us. We went together and he went into the room first, but immediately jumped back and said "This room is not good!". On the way back to the front office, we witnessed police responding to another patron who was blasting music, loudly singing, and throwing cigarettes down from the balcony. The manager explained that this was an employee who had been evicted from another Red Roof Inn. At this point, I did not feel safe staying at the hotel with my wife and kids, so we left. We have complained to both Red Roof Inn locally and through management and Expedia but were offered no refund for our 3 night booking, only Red Roof Inn Rewards points worth $20. I will write a detailed review on Yelp to try to save other travelers from this experience, but notice that Yelp is already full of detailed descriptions of the decent of this location.

10

Nicholas

Jan 23, 2025

·

Stayed 3 nights

Great rooms and the staff is very professional.

10

joseph

Mar 26, 2025

·

Stayed 1 night

Staff was helpful

2

Lucas

Apr 17, 2023

·

Stayed 2 nights

Booked at red roof inn. When I arrived they told me they didn’t have my rooms and would have to book a room for one night across the street at the Clarion. They charged me more than my whole weekend reservation for one night. Was then told to return the following morning and they would have a room for me. When I arrived was told there was no rooms and would have to go back to my original room which I was told the previous night wouldn’t be available. They then tried to charge me even more for the same room for the second night. Claiming “weekend” rate. Theses people that own the hotel are running a scam and you should stay away! The also charged 2 separate rates to two separate cards for the same room on the same night. STAY AWAY! Expedia should NOT do business with these owners!!!! They are cheating people and getting away with it!

2

Renee

Jun 3, 2023

·

Stayed 2 nights

It was a nightmare from the moment we checked in. There was three people at the desk but there was a never ending line to check in. Then we get to our room and the keys don’t work so I have to go back down and stand in that line again! Go back up and one key still doesn’t work but we finally get in with the other one and there is no bedding or pillows on our bed, no towels! So I had to go stand back in line and they tell me I have to wait that house keeping will be coming around! They finally come around and make our beds and when they leave I noticed they gave us two towels no wash cloths and there was three of us! So we asked the house keeping if we could have a couple more towels and she proceeds to yell at us in Spanish and say “only 2” no more! We ended up just leaving and going to dinner and the casino, when we come back my keys didn’t work again! After finally getting them fixed we go inside our room and my son goes to use the microwave and after it’s done heating up his food he opens it up and there is a cockroach running around inside! So disgusting! We end up finding more through out the room! There was no point in asking for a new room , I’m sure they are in all of them and we were leaving the next day. Again before we left my keys didn’t work to get into the room! I shook all my clothing and emptied all my bags before we left to make sure we weren’t taking any “friends” home with us! There was a couple in bag ugh!

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Location

Location is convenient to highways and casinos, but many guests felt uneasy due to loitering and late‑night activity in parking areas. The approach is wooded, and cell coverage can be weak.

Related guest reviews

4

Matthew

Aug 20, 2023

·

Stayed 1 night

Definitely a lot of sketchy characters around this motel. There was also a cockroach in the bathroom... The place didn't feel as clean as other Red Roof Inns where I've stayed. Having said that, parking was easy, and the check-in and booking process was very smooth. The location is very convenient for drivers on the highway.

6

Marc

Jul 7, 2025

·

Stayed 3 nights

Good staff. Room was comfortable enough but a bit of cosmetic damage. Location was not great. A lot of the people staying there or around the area

4

Cyndi

Sep 19, 2024

·

Stayed 1 night

Nice outdoor areas, lawn, and Picinic tables but a lot of suspicious activity in parking lot & wide open rooms. Didn't feel safe

2

Juliana

Jun 9, 2024

·

Stayed 1 night

Went to this hotel with low expectatons because of the price and lack of amenities just to have a place to crash for the night after traveling from out of state for a wedding. Even with low expectations we were very dissapointed. Bunch of sketchy people loitering around in the parking lots and people blasting music from the balcony all night. Toilet tank appears to have previously been broken and the replacement lid didnt match/ fit. The eyehole in the door was damaged. We got a wifi password from the desk on arrival which didn't work. When we called the desk for assistance they put us on hold and hung up; called back they gave us another password that didn't work. We only ended up getting a short nap. Around 9pm someone came banging on our door aggressively and wouldn't identify themselves when we asked who they were and what they need. Happened twice in about a 5 minute period. We looked out the large window and didn't see someone and thought some kid or someone drinking could have been playing a prank or mistook it for their room or were trying to rob us (ground floor near a highway). When we called the desk to complain they said it was one of their staff who got a room number wrong for some kind of service but since it was 9pm we thought that was very odd. We were uncomfortable with the area and unsettled enough that we ended up opting to check out that night at about 9:30 and making the three hour drive back home the same day we got there. No discount.

8

Chelsea

Nov 18, 2024

·

Stayed 1 night

Close to alot of stuff

6

Andrei

Jun 5, 2024

·

Stayed 1 night

There was sketchy street activity on the property parking lots. The room was nice and clean for this level of hotels/motels but there were a lot of people hanging out in and around the cars on the parking lot.

2

Nancy

Aug 14, 2025

·

Stayed 1 night

Though the Inn sat in a nice wooded area, it seemed to be dicey looking. There were people who looked homeless walking around outside and one watched us the whole time when we walked our dog. It was great they accepted pets but there was no way I would take my dog out in the middle of the night. We had to give a $100 deposit on check in. When we got to the room it was run down looking, mounds of plastered on walls were holes had been covered, paint missing from door, cracked window, and the bed sheets looked like they had been slept in. We just didn’t feel safe and even though we were exhausted from a six hour drive and wanting to see Mystic the next day, we asked and received our deposit back. The Manager asked why we weren’t staying and I said we just didn’t feel safe. He told me “We are here”. Well how would that help us when the lobby wasn’t nearby? We did not get a refund. We drove through the night and rain six more hours to get home. We have stayed in Red Roof Inns before but this one was not the same quality.

2

Amy

Sep 2, 2023

·

Stayed 1 night

The property was hard to find. The room had mold on the ceiling and the water dripped in the tub the whole night. Felt unsafe when we pulled into parking lot. Will never stay at a Red Roof Inn again.

6

Cynthia

Aug 15, 2023

·

Stayed 2 nights

Location convenient. Very pet friendly. Room OK but everything is beat up. Some guests unsavory.

2

Susan

Jul 28, 2023

·

Stayed 2 nights

I don't ever leave bad reviews of places, but I think it only fair to warn people about making reservations to stay at this hotel. It is not an acceptable hotel to stay in under any conditions. It's kind of insulting to have a hotel like this and expect people to stay here when the conditions are so uninhabitable. Where do I begin? You walk down a very long road through a wooded area that feels like the beginning of horror movie. The hotel lobby was "under construction" but I'm fairly certain that sign is up only as an excuse for the permanent condition of this unkept area. The gentlemen at the front desk was friendly so we were willing to overlook the condition of the lobby. We walked up the steps to our room and were certain the shoddy stairway would not hold the weight of both my daughter and I both of whom weigh under 120 pounds. When we opened the door to our room we were assaulted through our eyes, nose and mouth by a smell that was unearthly: feet, body order, cigarette and mold mixed with a touch a cat piss. It literally made me sick. By that I mean I vomited on the Uber ride out of town to get away from this place. I was sick for the rest of the day with the sense memory of that smell haunting me. Suffice it to say, we didn't stay there. Also, no cellphone service so it was hard to get a ride away from there. This place should be demolished and sage smudged deeply before building anything else. DO NOT STAY THERE!

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Dining

Not enough information in reviews.

Related guest reviews

10

Stephan

Dec 18, 2023

·

Stayed 1 night

Comfortable room with reasonable price 😁 Rooms were decent as well, the area was safe and sound , the staff were friendly the food was also 👍 nice

8

Melissa

Dec 15, 2024

·

Stayed 1 night

Stayed one night. No issues. Coffee maker in the room and lobby.

10

Efrain

Jul 8, 2024

·

Stayed 1 night

I love everything on this place, good coffee,good breakfast and everything involved

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AI-generated summary based on recent guest reviews

Month	Average price
January	$57
February	$59
March	$63
April	$70
May	$75
June	$78
July	$79
August	$80
September	$73
October	$67
November	$62
December	$57

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $82	17 $78	18 $104	19 $106
20 $72	21 $72	22 $72	23 $71	24 $65	25 $100	26 $107
27 $72	28 $72	29 $72	30 $72

Su	Mo	Tu	We	Th	Fr	Sa
				1 $67	2 $100	3 $107
4 $67	5 $67	6 $67	7 $67	8 $67	9 $100	10 $108
11 $67	12 $65	13 $67	14 $67	15 $67	16 $100	17 $107
18 $67	19 $68	20 $67	21 $67	22 $68	23 $100	24 $109
25 $67	26 $68	27 $67	28 $68	29 $68	30 $100	31 $108

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Deluxe Room, 2 Double Beds

Superior Room, 1 King Bed, Accessible (Roll-In Shower)

Deluxe Room, 1 King Bed

Superior Room, 1 King Bed

Superior Room, 1 King Bed, Accessible

Guest reviews

Pleasant

Who stays here?

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Red Roof Inn Mystic - New London

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Prices for upcoming dates