Name: Red Roof Inn Hartford - Vernon
Address: 425 Hartford Turnpike, Vernon, Connecticut, United States of America, Vernon, Connecticut, US
Price range: $89–$138 per night
Rating: 6.92

What guests think

At Red Roof Inn Hartford - Vernon, reviews describe an older, budget property with a convenient highway location, mixed room comfort, and service that ranges from very helpful to frustrating depending on the staff on duty and specific situation.

Cleanliness problems and strong smoke odors come up often, along with maintenance issues; several reviews also report pests such as bed bugs, while others found rooms acceptably clean. Facilities feel limited for longer stays—multiple guests note there is no elevator, the gym is closed, on-site breakfast is typically just coffee, and parts of the property are under renovation—though it is pet friendly and near restaurants. Overall, expect a basic, low-cost stopover where value and location can outweigh limited amenities and wear.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities are limited and dated: several guests note there is no elevator, the gym is closed, and parts of the property are under renovation. Pet friendly policy and ample parking are positives, with restaurants nearby.

Related guest reviews

6

Gilmer

Sep 24, 2024

·

Stayed 1 night

No traffic noise. Close to decent eatery. Ample parking. Reasonable cost.

2

Denman

Aug 10, 2025

·

Stayed 1 night

under renovation

2

Leonid

Aug 21, 2023

·

Stayed 1 night

The gym was closed (never open after COVID - they said they need to fix some machines), and the room was very dirty - sticky floor and furniture, etc. The window frame was broken. Bad smell in the hallway, on the stairs, and in the room.

10

Gail

Jul 27, 2024

·

Stayed 5 nights

property obviously undergoing extensive makeover .The staff however is fantastic .Well located for good restaurants and fast food places .Easy on and off Freeway .The handicap room needs work .just let staff know what is lacking and it goes on their prority list .I would stay again .Needs more washer and dryers.

8

Lauren

Jun 29, 2025

·

Stayed 1 night

The rooms must be newly redone. They have vinyl flooring and memory foam beds. The room was perfect for our needs for one night. And biggest bonus is they are pet friendly. I would stay again. The price is great.

8

Cathy

Apr 13, 2024

·

Stayed 1 night

Very outdated. Mattress was very hard. No elevator.

2

John

Jun 3, 2023

·

Stayed 1 night

I made the mistake of purchasing the stay through trip advisor, had I been at hotel desk and seen/smelled the room, I would have requested my money back. The lobby leads one to believe that this is a nice hotel, it isn’t. My room was upstairs, no elevator, so carry your bags up, stairwell smelled like an electrical fire, no idea what that was from, and you need a room key to access stairwell, which starts up from inside entrance foyer, so that didn’t give me a good feeling as regards my car in parking lot. The 1970’s era couch smelled so bad from disinfectant I now know what “cloying” means, smell lingered in my mouth and throat, tub was so filthy I wished I had shower shoes, the A/C unit worked, but failed to cool the room when set on cold all night. The bathrooms have dispensers instead of bottles of soap and shampoo, great idea when they work, one didn’t. Found TV remote didn’t work when I got to room, nor had they given me WiFi password, called front desk, no answer, left message, never heard back. Pretty much a theme there, when I checked in, I asked about coffee in morning, was told I had coffee maker in room, but no, I did not. No customer service here, didn’t even give me a room receipt and wouldn’t assign points for the stay. Red Roof used to be a go to for me when traveling, now I don’t dare make a reservation without seeing the place first, this place is giving the franchise a really bad name.

4

Gayle

Jul 3, 2023

·

Stayed 1 night

NO ELEVATOR. Requested they switch us to a 1st floor room and they did so. It was an ADA set up. Needed lots of TLC -- bad caulking around the shower enclosure. The hallway to the room smelled like pee but the room seemed to be clean. Overall it was a needed place to stay for the night but it was my 2nd bad experience at a Red Roof Inn.

8

Karina

Jun 23, 2025

·

Stayed 1 night

The employees were very friendly and accomodating. We only stayed 1 night with our 2 dogs, room was huge and the pet area was small but very well taken care of.

8

Cynthia

Aug 1, 2024

·

Stayed 1 night

The property is old and dated and in need of some repair or attention. They are however working on doing some updates but have many to go.

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AI-generated summary based on recent guest reviews

Cleanliness

Cleanliness is a recurring problem, with many reports of strong smoke odors, dirty bathrooms and linens, and maintenance grime. Multiple reviews also mention pests, including bed bugs; a minority found rooms acceptably clean.

Related guest reviews

2

Ryan

Aug 18, 2025

·

Stayed 1 night

BEWARE!!!! My family stayed here on our way up north. The hallways and rooms smelled like smoke which is weird there are signed all over the place about NOT smoking in the rooms. The rooms were filthy. We couldn’t bring ourselves to use the blankets on the beds, they were stained and cigarette burns on the blankets. Gross, is the only word I can think of that describes it!

2

Beatriz

Oct 11, 2024

·

Stayed 1 night

This is the nastiest hotel I ever stayed in. I know you can’t expect a lot of a Red Roof but I just needed the bare minimum: a decent clean room. The first room they gave us smelled like piss. The hotel in general smell like piss and cigarettes. The girl at the front desk was nice and had to give us another room. It didn't smell like piss but not good either, the sheets have stains and there are dead bugs and mold in the bathroom. It's not worth it, just save yourself.

6

Taylor

Oct 15, 2024

·

Stayed 1 night

The staff was amazing but the room was very dirty and moldy.

2

Amy

May 14, 2025

·

Stayed 4 nights

This was the dirtiest hotel I've ever stayed in. If I could have found another room elsewhere, I would not have stayed one night. The floors were filthy, elevators broken, microwave broken, bedspreads dirty, hallways smelled like pot, no continental breakfast which was fine because the lobby was disgusting, no phone in the room, etc etc. Overall, a horrible experience!!

2

Joseph

Jun 24, 2023

·

Stayed 1 night

My room had bed bugs. It was also supposed to be a non-smoking room and it smelled heavily of smoke. The smoke detector was missing.

2

Aaron

Jul 29, 2024

·

Stayed 1 night

BED BUGS DISGUSTING OLD ROOMS SMELLS GROSS

4

NOLAN A

Apr 14, 2025

·

Stayed 1 night

I stayed in room 223 and contracted bed bugs

2

Ladonna

Feb 15, 2025

·

Stayed 3 nights

My room was horrible. The window was dirty. The floor was dirty and like it was never ever mopped. The wardrobe.has a large amount of dust on it. The bathroom tub was black and disgusting. When you walk up the stairs the handrail was weak and coming out the wall. I have a bad knee. Holding on is important. The refrigerator in the room was nasty and had black ice built up in the inside freezer. Staff was shocked when I asked for my money back. Horrible site.

2

Casandra

May 28, 2024

·

If we weren\'t stuck with no options on a holiday weekend, we\'d have left. Family-owned businesses are great, but the young person who checked me in had no idea what she was doing, unfortunately. Once we got through a rocky check in, she handed me my key and I asked her about the next room. She said, you only had one and I showed her my reservation for two rooms. Reservations were placed Feb. 5 for Memorial Day weekend, last weekend in May with a very important request for side by side rooms. Our 85 year-old grandmother was not placed next to us as requested almost 4 months in advance so we were not as near to her in the event of an emergency or danger, which had us all on edge. Clerk was apathetic. When my father-in-law came walking into a side door of the lobby while I was still checking in and said that seemed very unsafe, the staff said, quote, "Don\'t worry about it." Fire door has signage but doesn\'t close! Hotel stunk of dog pee in every corridor. Our rooms were filthy, we have almost forty photos of filth on walls, floors, doors, the toilet, microwave, gnats, bugs. Splashes of food filth on the bed skirts. Used a bath towel to mop up some water and the floor turned it black. There was sludge on the toilet seat that wiped away with ease when we cleaned. We were only able to stay because we asked the front desk for bleach & a cleaning rag and cleaned the facilities ourselves. They were supposed to send someone to clean and they did not. Poor service across the board.

4

Heather

Sep 27, 2025

·

Stayed 1 night

It was the worst hotel I’ve ever stayed in! The stairs & hall smelled. The shower caddy had fallen & was in the shower. I asked for it be fixed while I went to dinner. They put it back on shower, it fell off again at 3:30am, scared me half to death & woke us up. We told the front desk there was no soap in the caddy by sink. When we got back from eating it still wasn’t full & there were two travel size slices of soap that smelled awful. Oh and there was no shampoo in shower caddy. No blow dryer, the floor was sticky as was the remote!! I would never go back!!!

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AI-generated summary based on recent guest reviews

Rooms

Room experience is mixed: some remodeled or spacious rooms and comfortable beds are noted, but others report very hard or lumpy mattresses, dated decor, noise from other guests, and unreliable Wi‑Fi.

Related guest reviews

4

Herman

Oct 26, 2023

·

Stayed 1 night

The wifi is laughable, cuts in and out, completely unreliable.

6

Connie

Oct 31, 2025

·

Stayed 1 night

Get new beds! Lumpy and hard is not what I call a nice bed.

8

fran

Aug 7, 2025

·

Stayed 3 nights

2 very good restaurants, including breakfast nearby. bed was very comfortable, bedrooms recently remodeled.

4

April

Jul 14, 2025

·

Stayed 1 night

This particular hotel was rundown and the check in process was longer than necessary. The main part of our room was ok. The bathroom was very rundown and out dated. The bed was rock hard and the pillows were flat.

6

Lawrence

Jun 21, 2023

·

Stayed 1 night

I feel that the red roof company have not updated any of their properties. They all seem from the seventies and this one was no exception. Old AC noise people outside noise and the room next door noise.

6

Cynthia-Lin

Aug 17, 2025

·

Stayed 1 night

Wifi kept signing in and out. A/C wouldn't go below a certain temp.

10

Russell

Feb 21, 2024

·

Stayed 1 night

The beds were surprisingly comfortable and the room was very spacious.

8

Lucianna

Jul 26, 2025

·

Stayed 2 nights

Enjoyed my stay, very quiet, Best bed ever, Addy up front, what a sweetheart!

6

Leonard

May 20, 2024

·

Stayed 1 night

The guests next door to us screamed and yelled all night long until5:30 am.Took an hour and a half for someone to fix our tv.Fridge had defrosted and we had water all over the floor when we got into the room.

6

Roosevelt

Jul 8, 2024

·

Stayed 1 night

The bed was uncomfortable, I had a very bad night. If you are looking for one night sleep it a good place to stay, but for longer stay I do not recommend it.

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AI-generated summary based on recent guest reviews

Service

Service feedback is mixed. Many praise friendly, accommodating staff and quick fixes, while others cite attitude issues, slow responses, key card problems, and poor handling of requests or refunds.

Related guest reviews

10

Eric

Jul 20, 2025

·

Stayed 3 nights

Stayed for 3 nights Super nice staff best bang for buck my room had a broken shower head they immediately upgraded my room to a bigger one no charge will definitely be staying here again

8

Edward

Aug 9, 2025

·

I am waiting for a refund. Expedia charged me for both rooms. My brother wanted to pay cash. If the guy at the counter would have educated on the process, he should have told me I was charged. And my brother could have paid me instead he took the cash . The manager said he would get back to me.

4

Mona

Oct 7, 2024

·

Stayed 2 nights

Key cards keep locking you out and you need to get to the front desk every other day to fix, you can get in the building but not your room and it’s very inconvenient when your arms are full and you need to leave your stuff unattended at your door or lug it all with you to front desk. Front desk empty and ring bell to wake them up and give you attitude like your inconveniencing them

10

Karen

Jun 21, 2024

·

Stayed 1 night

The check in and out staff were very friendly, kind and considerate. The room was a comfortable temp as it was 95 outside. Very clean room with bright comfy beds. Heard no noise and slept well. The room price was perfect too. I would like to commend the front desk women, whom I will guess is the owner, who was handling a difficult client in a very warm and kind manner. She must be a pro in conflict resolution. We will stay here again as we have family in town and visit frequently. Thank you.

10

Nigel

Aug 9, 2025

·

Stayed 1 night

Excellent courteous staff

8

Kenneth

Jun 9, 2024

·

Stayed 1 night

Friendly customer service

10

Stephen

Dec 17, 2024

·

Stayed 2 nights

I was able to check in quickly. The key did not work the next morning but that problem was quickly rectified. It was a nice, quiet stay. I'll be back.

2

Terence

Aug 6, 2024

·

Stayed 2 nights

Soap dispenser empty in shower, clerk had attitude and would not give us towels when asked

2

Casandra

May 28, 2024

·

If we weren\'t stuck with no options on a holiday weekend, we\'d have left. Family-owned businesses are great, but the young person who checked me in had no idea what she was doing, unfortunately. Once we got through a rocky check in, she handed me my key and I asked her about the next room. She said, you only had one and I showed her my reservation for two rooms. Reservations were placed Feb. 5 for Memorial Day weekend, last weekend in May with a very important request for side by side rooms. Our 85 year-old grandmother was not placed next to us as requested almost 4 months in advance so we were not as near to her in the event of an emergency or danger, which had us all on edge. Clerk was apathetic. When my father-in-law came walking into a side door of the lobby while I was still checking in and said that seemed very unsafe, the staff said, quote, "Don\'t worry about it." Fire door has signage but doesn\'t close! Hotel stunk of dog pee in every corridor. Our rooms were filthy, we have almost forty photos of filth on walls, floors, doors, the toilet, microwave, gnats, bugs. Splashes of food filth on the bed skirts. Used a bath towel to mop up some water and the floor turned it black. There was sludge on the toilet seat that wiped away with ease when we cleaned. We were only able to stay because we asked the front desk for bleach & a cleaning rag and cleaned the facilities ourselves. They were supposed to send someone to clean and they did not. Poor service across the board.

10

Stephen

Sep 24, 2024

·

Stayed 1 night

The staff was very helpful in getting me in early due to changes in my travel plans. I arrived hours ahead of schedule but they took care of me. Great job! The only complaint I might have is that it looked like someone had been living in their car right outside the building. If the car were moved to the wood line it would help make the place look more inviting.

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Location

Convenient to I‑84 and close to diners and restaurants; some found it quiet enough for short stays. A few reviewers felt uneasy due to late‑night parking lot activity.

Related guest reviews

6

Marta E.

Jul 23, 2024

·

Stayed 1 night

Rein's Deli! Nice neighborhoods nearby in which to walk.

2

Michelle

Jun 2, 2025

·

Stayed 1 night

Place is run down. A lot of activity in the parking lot late at night. People just hanging out. Did not feel safe. I’m pretty sure some of the people that live there. You get what you pay for. Never again.

6

Gilmer

Sep 24, 2024

·

Stayed 1 night

No traffic noise. Close to decent eatery. Ample parking. Reasonable cost.

8

Alexander

May 30, 2024

·

Stayed 1 night

Reasonably priced. The Vernon Diner very close by is excellent. Great food and pastries.

6

Charles

Apr 13, 2024

·

Stayed 1 night

Convenient location.

6

Tim

Sep 24, 2024

·

Stayed 1 night

Easy in easy out, bed and shower with small TV that worked. It’s an older property and could use some upgrades. I tried not to look too closely for dirt, and critters. I just needed a night’s sleep. It was in a good location for me.

8

Phillip K.

Mar 25, 2025

·

Stayed 3 nights

I enjoyed the 3 night visit with family. The motel was very convenient to family, good restaurants, and shopping. Also, there was access to a hiking trailhead about a quarter of a mile down the road. The hotel was clean, beds comfortable, and the price was within budget. The Vernon Diner was convenient for breakfast. A favorite!

6

DEBRA

Mar 14, 2023

·

Stayed 2 nights

It was just OK. When we arrived the computer system was down, I know that wasn't the receptionist fault, but she didn't know what room to put us in. Only1 coffee packet for two guests. Someone sleeping in the lobby. However, I would stay there again for its location.

8

Brett

Mar 12, 2023

·

Stayed 1 night

Great location and accommodating staff.

10

Alyvia

Aug 31, 2025

·

Stayed 2 nights

Close to everything perfect

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AI-generated summary based on recent guest reviews

Dining

On‑site options are minimal—typically coffee only and sometimes unavailable. Guests often rely on nearby diners and restaurants for meals and breakfast.

Related guest reviews

4

Sharon

Mar 4, 2023

·

Stayed 1 night

No coffee in room or lobby

2

Larry

Oct 11, 2024

·

Stayed 1 night

No towels appropriate for shower, No soap in dispensers, discolored walls with holes in them, supposed to be continental breakfast, but only coffee was available. Just looked old, tired, and not welcoming.

8

Alexander

May 30, 2024

·

Stayed 1 night

Reasonably priced. The Vernon Diner very close by is excellent. Great food and pastries.

4

Cynthia

Aug 7, 2024

·

Stayed 1 night

There was no hot water to shower. The sign in the lobby says they serve coffee only. But they never have coffee out for guests.

10

Carrie

Jul 21, 2025

·

Stayed 2 nights

Entering the hotel was very old school in the red roof in time frame. Was greeted and welcomed in by the nice staff. We then checked into our room, clean and newer redone. The beds made us laugh because they were so high, had to climb in them. The shower was nice pressure and hot. The lack of any breakfast offerings was a bad thing. Coffee was there and again the nice staff grabbed me milk. But all in all would recommend this place.

2

Kristen

Dec 14, 2022

·

Stayed 1 night

My boyfriend and I will never go there again! The first room had a cockroach, that we killed and brought to the front desk to show the girl at the front desk so she moved us to another room, the bed had hairs and crumbs wich I wiped away but when I lifted the pillow there was ham or some old piece of lunch meat !!! We were given a third room and it was ok until the morning when we had to shower. There was no pressure and was unable to shower!!! The manager didn't do anything to compensate us. We just walked out because we were going to be late for a very important meeting.

4

Jim

Sep 21, 2023

·

Stayed 2 nights

Attention is needed for customer service. No breakfest despite web page. Only coffee is offered but not well. No bath soap.

8

fran

Aug 7, 2025

·

Stayed 3 nights

2 very good restaurants, including breakfast nearby. bed was very comfortable, bedrooms recently remodeled.

4

Elizabeth

May 14, 2023

·

Stayed 1 night

Room was definitely not cleaned well, visible dirt on the floor. No coffee/tea in common area, coffee lover disapointment!

8

Phillip K.

Mar 25, 2025

·

Stayed 3 nights

I enjoyed the 3 night visit with family. The motel was very convenient to family, good restaurants, and shopping. Also, there was access to a hiking trailhead about a quarter of a mile down the road. The hotel was clean, beds comfortable, and the price was within budget. The Vernon Diner was convenient for breakfast. A favorite!

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AI-generated summary based on recent guest reviews

Month	Average price
January	$77
February	$84
March	$81
April	$78
May	$101
June	$98
July	$99
August	$90
September	$82
October	$78
November	$76
December	$75

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15 $103	16 $89	17 $99	18 $99	19 $126
20 $97	21 $98	22 $98	23 $99	24 $99	25 $125	26 $128
27 $98	28 $100	29 $97	30 $97

Su	Mo	Tu	We	Th	Fr	Sa
				1 $97	2 $138	3 $137
4 $104	5 $103	6 $103	7 $104	8 $104	9 $116	10 $117
11 $103	12 $103	13 $105	14 $103	15 $103	16 $116	17 $117
18 $105	19 $105	20 $105	21 $103	22 $103	23 $117	24 $117
25 $105	26 $103	27 $105	28 $103	29 $103	30 $117	31 $116

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Suite, 1 King Bed

Superior Room, 1 King Bed, Smoking

Deluxe Room, 1 King Bed, Accessible

Superior Room, 1 King Bed

Deluxe Room, 2 Queen Beds

Deluxe Room, 2 Queen Beds, Smoking

Guest reviews

Pleasant

Who stays here?

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Red Roof Inn Hartford - Vernon

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Prices for upcoming dates