Hilton Washington DC Capitol Hill

I reserved an accessible room with a bathtub. It’s hard to find a tub these days, so that’s why I booked at this property in the first place. Room 1: I was put in a room with no tub. I requested to be moved to a correct room. Room 2: I was moved to a room that smelled like soured laundry upon entry and had two very small beds that didn’t even appear to be double-sized. While it had a tub, the caulking had complete gaps. I complained about the smell. They sent maintenance to spray air freshener. It didn’t work. I requested to be moved to a room that smelled clean. Room 3: No tub. The man at the desk asked the bellman who came to move my luggage to check again. Dutifully, he did. I heard the man at the desk say the room was supposed to have a tub. Desk man then asked to speak to me to confirm there was no tub. That was insulting— as if we wouldn’t be able to find it?! I confirmed. It would be pretty hard to miss. About 15 min later, I was moved to a room that had a nice tub and smelled decent. It should have been Room 1. Breakfast buffet - $36. Door Dash/Uber Eats can’t bring orders to rooms. There is a small fridge but no microwave. My room should have been comped after all of that— or me given at least a meal voucher to offset the ridiculous costs. But no. I’ve never experienced such an epic fail from a Hilton property. Staff were friendly, and that’s nice, but people expect a certain standard from Hilton. This property badly misses that mark.

Great room. Great location. Excellent service.

The rooms are beautiful - clean and with excellent views. The property is quiet and the staff is very helpful. I would highly recommend.

Hilton Capitol Hill is a DC Gem What in my mind really sets Hilton Capitol Hill apart from any other hotel is the Exceptional Service of all the staff. The first night I stayed in a room that was awesome but for some reason the mattress felt a little hard. Within an hour of expressing my concern, a manager personally reached out. And the manager did not just apologize but ensured that robust action was taken to resolve my concerns. By the time I finished breakfast, they had transitioned me into a new room with a mattress that was the perfect. When staying in a hotel there is nothing better than knowing that you have a hotel staff behind you that treats you with sincerity and respect. A staff that if something is not right, they solve the problem with a level of grace, kindness, and excellence in hospitality. Such excellence was displayed to me when the staff solved this mattress issue that I had when I stayed there. This exceptional customer service distinguishes Hilton Capitol Hil I believe from our hotels in DC. Whether you’re in DC for business on the Hill or a family vacation to see the monuments, the Hilton Washington DC Capitol Hill delivers a premier experience. It’s clean, stylish, placed exactly where you want to be, and has amazing staff dedicated to ensuring you have a great stay!

Staff was helpful and stored our luggage before and after check-in and that was very helpful