Holiday Inn & Suites Boca Raton - North

This is not the nicest hotel I’ve stayed in. The room was ok for the one night stay we needed before catching our flight home but was old and needed a thorough bathroom cleaning. There was mold on the shower walls and floor. We also saw a roach climbing on the table. I probably will avoid staying here again.

Was not greeted at anytime we stayed there (4 days). Needed towels and ironing board and it took 4 hours and two phone calls to make it happen. Water took 10 minutes to warm up in both shower and sink. Sports bar/restaurant never opened the whole time. Supposedly hours were 4-9 pm Thursday through Sunday. The AC unit never cooled down the room. Had to go buy a fan at Walmart to make it livable. Had to buy air freshener to eliminate the musty order of the room. Weed smells all over the property. Will not stay at again.

Old outdated property. Room smelled like cigarettes and mold. Not up to par. Went to front desk 5 mins after check in and requested a refund and left to another hotel. I booked through hotels.com and they said I needed to call them. I called and they said they need to speak with property. Still waiting on my refund.

Cockroaches in room, fire alarm was removed

Per the Hotels.com information, there was a complimentary continental breakfast. You had to produce a coupon to get breakfast. When I inquired, they front desk said my reservation did not include breakfast. Another annoyance was a barking dog that a guest ignored. My final complaint is it is a suite hotel, but the room with the couch did not have a TV. So, to watch TV, you had to go into the bedroom and sit on the bed.