Sheraton Suites Fort Lauderdale West

+: spacious room, lobby and dining areas are nice, service at Community (the « restaurant ») was A+++, good location -: we booked a few days prior to arrival, hotel was advertising a beautiful rooftop pool. Upon arrival, we are told that pool is out of service for urgent repair since Sunday. Shuttle service offered to other hotels, but obviously not practical for us at all. Pool was already out of service at time booking, as we booked 2 days later! No mention through email or anything, very disappointing when you book a 3-4 day trip to Southern Florida from Canada…Had to insist for a compensation, received a 100 USD credit to spend at the hotel for 3 nights (16 USD/person/night) which is not much considering price of our stay and the pool being a significant amenity in Florida. A/C didn’t work much at the gym either, very hot. Housekeeping did not come on the last day, only knocking at our door at 5pm to exchange towels. Not a 4 star hotel for sure. Staff was friendly though.

Needs maintenance.

Very nice and clean I will book again.

Everything was great from check on to check out. Very friendly and hospitable front desk staff.

Wonderful experience. Staff was welcoming. Located near many restaurants and shopping areas.