Name: Quality Inn & Suites Augusta I-20
Address: 2562 Center West Parkway, National Hills, Augusta, Georgia, United States of America, Augusta, Richmond County, US
Price range: $81–$131 per night
Rating: 8.25

What guests think

At Quality Inn & Suites Augusta I-20, guests highlight the convenient I-20 location near restaurants and generally comfortable rooms, while recurring issues include tight parking, occasional renovation or water disruptions, musty or smoky odors, and reports of roaches.

Breakfast feedback ranges from very good with hot options to disappointing quality or items running out. Staff responsiveness, including quick room changes and early check-in, earns praise, though a few reported reservation errors affecting accessible rooms. Overall, expect a convenient, budget-friendly stay with welcoming service but inconsistent maintenance and cleanliness.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Parking is frequently tight and shared with nearby hotels; some guests noted slow or faulty elevators and ongoing renovations that led to temporary water outages.

Related guest reviews

10

Carol E.

Apr 1, 2025

·

Stayed 2 nights

Was good, needed better parking.

10

Elvin

Feb 2, 2024

·

Stayed 2 nights

Parking was an issue, too many hotels in the same area, not enough spaces to park other than that it was ok

6

Wendell

Mar 5, 2024

·

Stayed 1 night

Limit parking and hotel need upgrade

6

Ernestine

Sep 8, 2025

·

Stayed 1 night

Hotel should list they are undergoing renovations instead of accepting reservations as though they are guess ready and once you get to the hotel and see the condition you are not able to change your renovations without incurring a penalty. We booked another night only because business was not completed in one day. WHAT BREAKFAST? To offer breakfast by these standards we should have been paided a fee to eat it! Franchises should monitor their brand with more care!

8

Sharon

Oct 3, 2025

·

Stayed 2 nights

Brand new property but there were homeless people in parking lot

8

Lawrence

Nov 22, 2023

·

Stayed 1 night

For the price of this stay, the room was impressively clean with mini fridge and microwave, which I was not expecting for a "cheap" hotel. My only real gripe is the elevator button that is not mounted on the first floor. It feel into the whole in the wall and you have to stick your finger into the whole to find the button. {pause} It may be something that just happened and it may be okay, but worried about potential getting electricuted. Other than that, it was a pretty decent stay.

10

Christina

Jul 29, 2024

·

Stayed 4 nights

Parking was a nightmare with 4 hotel/motels being in the same area. Elevator was very slow and kind of questionable. Most of the staff were great but seemed a bit over worked.

8

Chuck

Jun 14, 2023

·

Stayed 1 night

Parking is tight… shared with several other hotels

2

Austin

Sep 7, 2025

·

Stayed 2 nights

There were dirty spots on lamps and rust and leakage from the air conditioner. The plastic cups for water which were supposed to be sealed were not and of course they were plastic. The bedding had stains on both beds, couldn't tell if it was clean or not. Also booked a King and received a room with 2 Queens with no explanation. Parking was horrible, at times had to circle the lot in order to wait for a spot to open, seemed like people were using the lot even though they were not staying at the hotel.

6

Ruth

Sep 17, 2025

·

Stayed 1 night

There was remodeling going on, so there were workmen and their tools through our entire hall. There had been a leak, so there was no water available until 9:30pm. They did advise us of both issues upon arrival, but I discount was offered. Very limited parking partly due to construction vehicles. Breakfast was good.

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Cleanliness

Many reviews describe clean rooms and well-kept common areas, but recurring problems include roaches, musty or smoky odors, damp carpets, stains, and occasional mold. A few stays were affected by leaks or flooding that impacted bathrooms or water availability.

Related guest reviews

6

Daniel

Jun 23, 2025

·

Stayed 3 nights

We stayed in room 211 for an 3 night stay and while it was “Ok” the floor carpet seemed to be somewhat sticky and the room was also very damp in the room. So damp it made everything else feel the same. For a quick overnight type of stay this hotel is ok but nothing more than that

4

William

Feb 2, 2025

·

Stayed 1 night

There were only one set of towels in the room for two people. There was a I live roach in the bathroom sink. The bed was not very comfortable.

6

Marcia

Oct 15, 2025

·

Stayed 1 night

Comfortable beds, friendly staff Room smelled musty, killed a roach & a spider Stayed here several times & never had these issues before.

6

Genia

Sep 15, 2023

·

Stayed 2 nights

The stay was lovely but the sheets were not clean on one of our beds there was blood on the sheets. I went to the front desk, let the attendant know, and got another set of sheets.

6

Perry

Mar 30, 2025

·

Stayed 2 nights

There was an odor in the hallway. Get rid of the carpet.

4

Elzar

Nov 8, 2024

·

Stayed 2 nights

The carpet smelled like it had been wet. There was a roach in my bathroom. They need to do a better job at cleaning the place. I checked out a day before my reservation was complete.

2

Austin

Sep 7, 2025

·

Stayed 2 nights

There were dirty spots on lamps and rust and leakage from the air conditioner. The plastic cups for water which were supposed to be sealed were not and of course they were plastic. The bedding had stains on both beds, couldn't tell if it was clean or not. Also booked a King and received a room with 2 Queens with no explanation. Parking was horrible, at times had to circle the lot in order to wait for a spot to open, seemed like people were using the lot even though they were not staying at the hotel.

4

Claude

Jul 14, 2024

·

Stayed 1 night

The room had a funny smell, like mold. There were crumbs & hairs on the box spring. The pillows were twin sized on a king sized bed. The mini complimentary lotion, shampoo, and conditioner were already used. There were only 2 towels, wash cloths, and hand towels in the room. The front desk gave my son a hard time when he asked for more.

6

Steven

Dec 30, 2025

·

Stayed 1 night

Everything was fine until seeing a German cockroach crawling around while we were about to get breakfast… we went elsewhere and left

6

April

Jun 15, 2024

·

Stayed 5 nights

Staff was friendly but there was mold in the bathrooms, and a damp/stinky smell in the rooms. We also had a large sticky spot on the carpet that we had to ask to have cleaned when we arrived.

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Rooms

Rooms are generally comfortable and often spacious, with several guests praising the beds, but some found the decor dated, hallway noise noticeable, or in-room features (AC units, USB ports, TVs) needing attention.

Related guest reviews

10

Sarah

Oct 28, 2024

·

Stayed 1 night

Check in was easy and quick. The room was very nice and well laid out. The remote was missing batteries so we had to go down to ask for some. Then we realized that the TV was missed a cord but the person at the desk was helpful. In all we had a nice stay.

8

David

May 29, 2025

·

Stayed 1 night

Room smelled like someone had smoked in it, room 114, everything else was great.

8

tracy

Feb 26, 2025

·

Stayed 2 nights

Nice hotel with spacious rooms. Clean and comfortable. Rougher area.

6

Cathy

Mar 30, 2025

·

Stayed 3 nights

The room was clean, bed was rather lumpy and needed replacing. Fairly noisy at night since we could hear people talking after midnight in the hallway

6

Jose

Mar 8, 2024

·

Stayed 1 night

Even thou they have tried to renovate the hotel they have skimp on the technology, parking and ac/heat units , ours had broken vents abd kinda noisy according to my son

10

Mariana

Mar 5, 2025

·

Stayed 1 night

The beds at this property are so comfortable and I love the great smell in the hallways. The guy at the front desk at nights is really nice. It’s literally steps from Texas Road House and other restaurants are close by that’s great 😃

10

Carolyn

Jun 25, 2025

·

Stayed 1 night

The room was very large with a king and a queen bed plus a couch. Staff was friendly. Breakfast was good.

6

Brian

Nov 11, 2024

·

Stayed 1 night

OK, the rooms are fine as far as hotel rooms go. However, the chemical smell in the rooms and hallway were quite pungent. I think this detracted from the quality overall. Predictably, our USB ports were very loose and/or broken. Breakfast was pretty good! I should add that I'm not picky.

10

Aubrie

Mar 9, 2025

·

Stayed 4 nights

Our suite was clean and very large! Just like advertised! The beds were the most comfortable beds we had ever slept on!

10

Fredrick

Mar 7, 2025

·

Stayed 1 night

Great room though somewhat dated property. Super for price and convenience.

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AI-generated summary based on recent guest reviews

Service

Service is a clear strong point: staff are consistently friendly, efficient, and helpful, with quick room changes and flexible check-in/out. A few guests reported reservation or room-assignment errors, including issues securing an accessible roll-in shower.

Related guest reviews

10

WILLIAM

Sep 16, 2025

·

Stayed 1 night

The check person was excellent… our tv wasn’t working and he personally had us in another room with in minutes. Great place to stay for the price!

10

Wayne

Sep 2, 2025

·

Stayed 1 night

Traveling through and location was right off the interstate. Plenty of places to eat within walking distance. Check in was easy

10

Stewart

Sep 24, 2024

·

Stayed 5 nights

This hotel’s staff provided a service that I would have expected from a 4 or 5 star hotel. Every single staff member I encounter was gracious, made me feel like they wanted my business and did whatever they could to make my stay as good as possible . This was a business trip with some special requirements. Very comfortable room, satisfactory breakfast, many restaurants in the area.

10

Ruby

Mar 24, 2023

·

Stayed 1 night

Very clean. Very patient & helpful front desk staff. Looking forward to "great" breakfast.

10

TRINA

Sep 25, 2023

·

Stayed 2 nights

This hotel is very well maintained from the common areas to the room! I was soooo thankful they had USB chargers built into the furniture and desk light as I had forgotten my plug for the charger in my car. The staff is super friendly and helpful. We would definitely stay at this property again.

10

Tristy

Apr 30, 2023

·

Stayed 1 night

Multiple great experiences here. When visiting Augusta, this is our go-to hotel. It’s affordable, clean, has a complimentary breakfast, and the staff are amazing. The friendly staff is what has won us over. They engage and interact with the guests. They even remember us from visit to visit, ask about our family, and give our toddler his favorite snack.

10

Lila

Jul 14, 2024

·

Stayed 1 night

Very helpful and nice at check-in. We were there for a concert event. The staff told us to have a great time as we left. Gave us an hour extra on checkout time.

2

Aisha

Sep 23, 2024

·

Stayed 2 nights

We booked an accessible room with a roll in shower far in advance of our stay. Went we got to the hotel we were told that the one and only room that this hotel has was given to a previous guest who asked to extend their stay. That guest was not told, as they should have been, that the hotel would be glad to accommodate them IF the room was available, but since it was already booked and paid for, they could not make that accommodation. Instead, we arrived after a very long drive and I was not able to bath because there was no roll in shower. In my reservation I made it clear that I MUST have a roll in shower since I could not climb into a bathtub to shower. The hotel was not willing to make a single concession (and didn’t) and said they could not put out the guest who requested to stay over in an already booked room! They could have moved them to another room however. Guest are told that special requests will be provided “if available”. This was a specifically booked and paid for room and should certainly have been provided as “promised” by the acceptance of the booking and payment. Shame on this hotel. I can neither recommend it nor will I ever book it again.

10

Richard

Sep 14, 2025

·

Stayed 1 night

Very friendly staff, and the room was very nice, clean, and quiet. Lots of places to eat close by, even within walking distance. Easy access to downtown and interstate.

10

Drew

Aug 27, 2024

·

Stayed 4 nights

I had a wonderful experience at the quality inn and suites off of I-20. The staff was wonderful. The property was maintained well. More importantly the bedding was clean and comfy!!! This is one quality inn you dont want to skip over if you're on a quick business trip.

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Location

Conveniently located off I-20 with many restaurants, shopping, and attractions nearby; easy to reach downtown and the golf course. A few guests felt the immediate area seemed rough or had homeless activity.

Related guest reviews

10

Lana

Feb 3, 2025

·

Stayed 1 night

Convenient location

10

Wayne

Sep 2, 2025

·

Stayed 1 night

Traveling through and location was right off the interstate. Plenty of places to eat within walking distance. Check in was easy

8

tracy

Feb 26, 2025

·

Stayed 2 nights

Nice hotel with spacious rooms. Clean and comfortable. Rougher area.

10

Brian

Oct 16, 2023

·

Stayed 1 night

It was a great place to stay! Service was top notch and everyone was very courteous. Breakfast was very good and it was very quite. The only problem was pulling out of the parking lot onto the road was very hard to see oncoming traffic. Almost got hit a couple of times.

8

James

Apr 5, 2024

·

Stayed 2 nights

Easy to get to from the interstate. The hotel its self is quiet. The property was clean.

10

Linda

Apr 30, 2025

·

Stayed 1 night

Convenient location and easy access to Expressway. Several restaurants close to the hotel. Very nice staff. Comfortable beds.

8

Sharon

Oct 3, 2025

·

Stayed 2 nights

Brand new property but there were homeless people in parking lot

10

Richard

Sep 14, 2025

·

Stayed 1 night

Very friendly staff, and the room was very nice, clean, and quiet. Lots of places to eat close by, even within walking distance. Easy access to downtown and interstate.

8

Bridget

Jun 7, 2023

·

Stayed 1 night

The area was close to Augusta Greenjackets.

10

Wansena

Feb 26, 2024

·

Stayed 1 night

Hotel was accessible to a lot of shopping.

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AI-generated summary based on recent guest reviews

Dining

Breakfast feedback is mixed: many commend a tasty, hot selection with good variety, while others found quality lacking, items not kept hot, or food running out.

Related guest reviews

8

Rhonda

Nov 9, 2024

·

Stayed 4 nights

There were several choices for breakfast. However, the hot food was not hot. The powdered eggs were sitting in excess water and looked unappealing. The sausage appeared under cooked.

10

George

Oct 2, 2023

·

Stayed 2 nights

We like how everyone was so nice 😊. The Hotel was very clean . The breakfast was awesome . Thank-you for such a wonderful experience in Augusta Quality Inn

10

Nilo

Oct 5, 2025

·

Stayed 8 nights

Clean room, good breakfast, nice staff

6

Ernestine

Sep 8, 2025

·

Stayed 1 night

Hotel should list they are undergoing renovations instead of accepting reservations as though they are guess ready and once you get to the hotel and see the condition you are not able to change your renovations without incurring a penalty. We booked another night only because business was not completed in one day. WHAT BREAKFAST? To offer breakfast by these standards we should have been paided a fee to eat it! Franchises should monitor their brand with more care!

10

Lisa

Oct 14, 2023

·

Stayed 1 night

Good location. Great food options nearby. On-site breakfast hit the spot.

10

Carolyn

Jun 25, 2025

·

Stayed 1 night

The room was very large with a king and a queen bed plus a couch. Staff was friendly. Breakfast was good.

8

JANET

Jul 1, 2025

·

Stayed 1 night

comfortable, food was good

10

Dean

Jun 28, 2025

·

Stayed 2 nights

Vert nice. Hot breakfast. Staff very helpful

10

John

May 1, 2025

·

Stayed 1 night

Easy checķ in.. Room was nice, clean, temperature easy to regulate. Breakfast was good with lots of options.. I will stay here again when back in Augusta.

8

Laura

Nov 14, 2024

·

Stayed 5 nights

The hotel was quiet and the bed was firm but comfortable. The breakfast was adequate. It had the typical bagels, cereal and make-your-waffles. It also had some form of eggs, potatoes and sausage every morning. The front desk people were very friendly, as were the breakfast hosts.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$74
February	$76
March	$81
April	$220
May	$83
June	$81
July	$90
August	$90
September	$86
October	$85
November	$80
December	$77

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $98	17 $81	18 $85	19 $97
20 $92	21 $91	22 $90	23 $91	24 $92	25 $122	26 $131
27 $90	28 $92	29 $90	30 $92

Su	Mo	Tu	We	Th	Fr	Sa
				1 $92	2 $115	3 $109
4 $91	5 $92	6 $92	7 $90	8 $92	9 $110	10 $112
11 $92	12 $90	13 $92	14 $93	15 $91	16 $115	17 $109
18 $90	19 $93	20 $90	21 $90	22 $90	23 $112	24 $110
25 $93	26 $93	27 $93	28 $90	29 $93	30 $109	31 $112

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

King Room Accessible

Queen Room with Two Queen Beds

King Room

King Room with Accessible Tub Accessible

King Suite

Suite with King Bed and Queen Bed

Guest reviews

Very good

Who stays here?

What guests think

Property Policies

FAQs about Quality Inn & Suites Augusta I-20

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Prices for upcoming dates