Is parking available at the hotel?

Parking is available on-site, including valet parking for a fee of USD 55 per day, which includes in/out privileges.

What type of breakfast is offered and what are the serving hours?

Full breakfasts are available daily from 7:30 AM to 11:00 AM for a fee of approximately USD 16.95 per person.

What are the standard check-in and check-out times?

Check-in is at 3:00 PM and check-out is at 11:00 AM. Early or late check-in/check-out may be available upon request, but additional charges may apply.

What accessibility features does the hotel offer for guests with disabilities?

The hotel features limited wheelchair accessibility, including step-free entrances and accessible public areas. However, specific details about room accessibility should be confirmed directly with the property.

Where is the hotel located in relation to key landmarks?

The hotel is centrally located in Cleveland, just a 4-minute walk from Cleveland State University and a 7-minute walk from Progressive Field. Other nearby attractions include the Cleveland Play House and Rocket Arena, both within 0.6 miles.

Does the hotel have a swimming pool?

Yes, the hotel features an indoor swimming pool, which is accessible from 8:00 AM to 10:00 PM.

What are the hotel's policies regarding children?

Children 18 years old and younger can stay for free when occupying the parent or guardian's room, using existing bedding.

Does the hotel provide extra beds or cribs for additional guests?

The hotel offers connecting/adjoining rooms, which are subject to availability and can be requested. Specific policies regarding extra beds or cribs should be confirmed directly with the property.

Crowne Plaza Cleveland at Playhouse Square Hotel

Average nightly price at Crowne Plaza Cleveland at Playhouse Square by IHG by month, last 12 months (USD)
Month	Average price
January	$103
February	$122
March	$181
April	$148
May	$165
June	$173
July	$153
August	$163
September	$205
October	$149
November	$125
December	$110

What guests think

Reviews of Crowne Plaza Cleveland at Playhouse Square by IHG point to a very walkable downtown location and consistently friendly staff, alongside mixed room conditions, variable breakfast quality, and recurring complaints about valet parking cost, delays, and occasional maintenance issues.

Many guests found rooms comfortable and clean, though others cited dated decor, weak water pressure or temperature, AC problems, and malfunctioning TVs. Pool and hot tub feedback is mixed, and construction noise or housekeeping frequency occasionally disappointed. Expect a convenient base with warm service, but check parking options and room condition preferences.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Parking is a recurring pain point: valet is expensive and can be slow or confusing, with limited self-parking nearby. Pool and hot tub feedback varies from clean to very cold or cloudy, and occasional renovation noise is reported.

Related guest reviews

8

Hugh

Jul 22, 2024

·

Stayed 2 nights

Great area to walk in , close proximity to several breweries, casino, restaurants etc. even got to see the fireworks following the Indians game from hotel. Valet parking was a different story. Paid $50 per night and 2 of the 5 valet uses were not very timely. Upon checkout I called at 10:50 am and at 11:45 our vehicle was not there yet. I questioned the front desk and they said it was a new system with valets and to speak with them. I spoke with them and they acted confused so I showed them my time mark for my text and my follow up text at 11:25. They apologized a quickly got our vehicle. Unfortunately we missed a dinner reservation the first mishap and left over an hour late with the second one.

2

Parambir

Jan 14, 2025

·

Woke up to loud banging on the floor above us and didn’t stop for 5 hours. Asked the desk and they told me it was renovations going on. Maybe someone could have told us beforehand before we checked in? Also asked the front desk to get someone to look at our shower as it wasn’t functioning properly, they didn’t send anyone up. The housekeeping staff didn’t speak much English and when we asked them to turn down our room they didn’t understand and our room was never cleaned or beds remade.

8

Lisa

Aug 17, 2025

·

Stayed 1 night

Pros: nice location in the heart of downtown Close to restaurants. Hotel was very clean. Room was very clean. Cons: parking was a nightmare. Valet parking cost $50 when we pulled up they were cars lined all the way to the end of the street. There’s no signage or directions as to what to do with your vehicle. We waited almost 20 minutes to try to figure out how to park, my husband went inside to ask the ladies at the desk. They told them they had no information to help him other than the valet is shortstaffed. There’s a meter man walking by who told me I had to move my car. There’s literally nowhere else to park after 25 minutes I pulled up to the front trying to find the valet man to ask him where to park. He thought I was ditching the line, I was not. He eventually parked my car for me. Once I told the ladies at the desk the next morning of the issues I had with parking and they were very sweet and comped me the $50 for parking. The bigger con was booking through hotels.com. We paid an up charge for a Lakeview room. Apparently this hotel has not had lake views for sometime. I called the front desk because I simply wanted a credit for the difference of what I paid, given we did not have a lake room. And she said I had to call hotels.com. I called hotels.com and they blamed the hotel for not having a current website because that’s where they get their information. I was eventually given the difference in a hotels.com credit. We definitely did not get a lake view room.

6

Richard

Nov 9, 2025

·

Stayed 1 night

Valet parking sucked. It said give 10 minute notice, but waited over 1 hour to get car. Poor planning and service for a fancy hotel.

2

Madison

Dec 30, 2024

·

Stayed 1 night

Woken up by a jack hammer at 6AM

8

Michael

May 27, 2024

·

Staff was very welcoming and friendly. Traveling with a little one so we got a room with an extra bunkbed which was awesome! Free valet. Good restaurant for dinner. Breakfast buffet was not great. People were taking to go boxes full of the good stuff- bacon sausage etc. Instead of it being put out in the open,we had to ask for ketchup, hot.sauce and syrup to be brought to the table. Attempted to use the pool but thought better of it. Both the pool and hot tub were cloudy, dirty looking. All around a good experience

8

Joseph

Jul 5, 2024

·

Stayed 1 night

Excellent facilities. Parking non existent and expensive valet service.

8

Shea

Jan 17, 2025

·

Stayed 1 night

The hotel advertises parking for $36 a day, but it's actually a parking garage not owned by the hotel, and difficult to find. Ended up having to valet for $50 because I couldn't find the hotel parking (turns out, there wasn't one). If people talk in the hallways, you can easily hear them in your room.

8

Kevin

Apr 4, 2025

·

Stayed 1 night

Hotel was very nice and well maintained. Easy access to the Arena. The pool was like ice. My little guys wouldn’t even go in so next time I’ll be choosing a different property.

10

Joseph

Dec 17, 2023

·

Stayed 1 night

The entire staff was excellent. From check-in to valet aswell as the servers at the restaurant. Everyone was kind and helpful during our stay. The hot tub was a pleasant surprise considering we didn’t see it on the website. The pool was very clean. Our floor was quiet and the room was very nice. Bed was perfect, the wife and I both thought the pillows could have been a tad better. One pillow wasn't enough and two pillows was too much. I know, they're are worse things in life.

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Cleanliness

Feedback on cleanliness is mixed: many note clean rooms and public areas, while others report issues like dirty linens, hair in bathrooms, moldy grout, and worn carpets.

Related guest reviews

2

Jessica

Jul 27, 2025

·

Stayed 2 nights

The bed was dirty I had no towels in my room the tv didn’t work and the breakfast was not worth what I paid. Horrible experience will not stay again. My kids didn’t want to move hotels so we stayed but we watched tv on our phones because the tv didn’t work and front office stated there was nothing they could do about it. We didn’t even eat the buffet the food we ended up going to McDonald’s.

10

Jason

Nov 17, 2025

·

Stayed 1 night

Very Clean

6

Sariah

Sep 3, 2025

·

Stayed 1 night

They do the cleaning every 3 days, so you need to use the same towels for 3 days unless you called beg for clean ones. Carpets are sort of old and dirty. Bfast was extremely poor, never had it, ate next door.

10

Michael

Jul 9, 2025

·

Stayed 1 night

Great location downtown. Very friendly staff. Room was new and modern. Very clean

6

Cortney

Jun 26, 2025

·

Stayed 1 night

I was honestly disappointed. For the price we paid I wasn’t expecting a shoddy hotel room. The couch had stuffing coming out of a blown out seam, a light switch was missing, there were weird power strips laying on the floor, the lamp shade sconce was broken, the grout around the interior of shower was moldy and the phone didn’t work. We were only staying one night to go to a theatre production, so I didn’t complain, but I was definitely disappointed and will choose a different hotel the next time we are in Cleveland.

6

Tequia

Aug 25, 2025

·

Stayed 1 night

Room was not the cleanest! The bathroom was cleaned with a dirty rag, hair was all in the tub and over the shower curtain. It didn’t have a bad smell, but it wasn’t the crisp clean scent when a hotel room is clean.

4

Savannah

May 28, 2025

·

Stayed 2 nights

Not very clean and amenities were not working. We moved to a new room because of issues with our first room but the second room smelled of urine and was grimy. I’ll stay somewhere else next time I’m in Cleveland

8

Deanna

Nov 7, 2025

·

Stayed 2 nights

Staff was so nice and helpful. Clean and convenient

6

Brandon

Jul 5, 2025

·

Stayed 1 night

The location and staff were great. Had much higher expectations for the room cleanliness. Trash cans in the room didn’t have bags in them and the bottoms of them were dirty. Dirty tissues under the bathroom vanity.

10

Clifton

Sep 18, 2025

·

Stayed 1 night

It was nice. The hotel was clean with friendly interactions with staff.

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Rooms

Rooms are generally comfortable and spacious, but several feel dated, with complaints about weak or inconsistent water temperature, AC not cooling, poor lighting, noisy halls, view mislabeling, and TVs not working. Bed comfort varies by room.

Related guest reviews

8

Sally

Apr 1, 2025

·

Stayed 3 nights

Very nice stay. Very comfortable bed and very quiet. It's super convenient to Playhouse square.

10

Scott

Sep 7, 2025

·

Stayed 2 nights

Very nice staff, everyone we dealt with was great. However no working TV in the room was a big disappointment. No other rooms were available so they were not able to remedy the situation.

8

Karen

Mar 19, 2025

·

Stayed 2 nights

Beds were very uncomfortable! Hard to sleep. Needs normally comfortable. Liked the liquid hands soap rather bar soap. Smell was nice. Shower gel nice scent also.

8

JAESANG

Jul 15, 2025

·

Stayed 1 night

Great location and service at the hotel. Rooms are a little dated but solid.

6

Julie

Aug 16, 2025

·

Stayed 2 nights

Location is great. Cleveland was nice! The hotel Needs updating, lighting in the bathroom is terrible, water pressure not good, bed was terribly uncomfortable, the air conditioning was poor, woke up sweating. Customer service is really great but overall condition of the hotel wasn’t worth the price at all.

4

Jason

Jul 2, 2025

·

Stayed 1 night

The bed was the worst part about the stay. I felt like I was inverted on the mattress. Lights in the bathroom were flickering when we got in. Not much

6

Debbie

Aug 29, 2025

·

Stayed 1 night

Overpriced. No parking available. Had to park blocks away, walk and carry luggage. Paid for lake view room. Had to look over top of buildings to see sliver of lake. Would not stay there again

2

Brittney

Jun 25, 2025

·

Stayed 1 night

There was NO air conditioning and it was 90 degrees in my roo.

4

TERRY

Jul 16, 2025

·

Stayed 4 nights

Rooms were clean, lighting terrible, no vent fan in the bathroom, room lacked information on local restaurants or attractions, ice machine only available on 11th floor, hallway was very noisy,

6

Susanne

Jul 2, 2025

·

Stayed 2 nights

Did not get what I paid for - $345/night for room with a lake view but got the side of concrete buildings, broken tv with blue screen and “on schedule for repairs” per maintenance, room temp regulated and would not go lower than 72°. At the end of the second day after 150 people checked out, they finally offered a better room but at that point the impression was already bad. They should have offered me back 50%. The prices of the room dropped dramatically per their website, and very few people were staying during the weekday per the front desk, so why make the customer who IS staying longer have to pack up and change rooms? Fix the air conditioning and the TVs. Give people the room they paid for or refund them. This was a rip off.

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Service

Staff are widely praised as friendly, helpful, and accommodating, with occasional upgrades and quick assistance. Some guests experienced inconsistent service at check-in, billing hiccups, or rude interactions.

Related guest reviews

10

Tasha

Nov 2, 2025

·

Stayed 1 night

Everything from the check in process to the checkout process was flawless! Customer service was outstanding!! We love staying at the Crowne Plaza Playhouse Square

10

Hope

Oct 22, 2025

·

Stayed 4 nights

I have so many beautiful things to say about this hotel! This was literally the most incredible hotel stay I have ever had and I have traveled around the world. The staff: Kelly, Daniel, David and Latoya made me feel so at home. When I got a cold and was feeling very ill, they, asked how I was feeling and monitored my healing, they delivered what they called a care package of multiple herbal teas, honey and fresh grated Ginger. I have never felt so at home and seen, as they made me feel during my stay. Also, the location of the hotel being right down the street from the local organic grocery store, health line accessible, cleanliness of the lobby and the attention to detail that the housekeeping staff take when cleaning rooms, is incredible! Thank you all so very much! I would definitely recommend this hotel, this staff and this Crowne Plaza location.

10

Mike

Aug 17, 2025

·

Stayed 1 night

I must say joseph, the manager went above and beyond to make sure we were happy. There was an issue with my Room He promptly moved us to another room

4

Thu

May 24, 2025

·

Stayed 1 night

During our check out, front desk staff (lady) was very rude and unprofessional.

10

Brittnee

Aug 11, 2024

·

Stayed 2 nights

OMG!!!! I’ve been to so many hotels and never in my experiences did I encounter such an amazing staff at the Crowne. The ENTIRE front desk staff was amazing! The restaurant was amazing, maintenance was helpful. I wish I can experience this everywhere! Mark at the front desk was absolutely hilarious!!! LOL!! I’ll never forget him! Can’t wait to go back!

10

Lauren

Feb 9, 2025

·

Stayed 1 night

The staff was great!! They upgraded our room and it was greatly appreciated after a stressful icy drive! MR.ALEX was the best!!

6

Caitlin

Jun 1, 2025

·

Stayed 1 night

The staff was horrible. Went to check in and the employee Michael was in the middle of checking us in when another lady came up and he took her in instead of us and was very rude. The other lady who eventually ended up checking me in was also rude, asking me for a credit card and swiped my card without telling me why or communicating. She just handed me the key card also and didn’t communicate where to go or anything. Overall the staff in general was very rude and it was very disheartening

10

Heidi

Aug 28, 2025

·

Stayed 2 nights

We were there during the Morgan Wallen weekend. It was extremely busy and staff was amazing. I saw several upset guests that were handled by calm staff. I would definitely return.

6

Christopher

Nov 7, 2025

·

Stayed 2 nights

TV was very dark, I was given a free meal for the inconvenience. Problems with the bill after leaving.

10

Ashley

Aug 17, 2025

·

Stayed 1 night

The staff were all fantastic! I don’t think I’ve stayed anywhere where everyone I’ve encountered went above and beyond and were that friendly.

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Location

Central, walkable spot near Playhouse Square, Progressive Field, Rocket Mortgage FieldHouse, and other downtown attractions. Many felt safe walking and found transit and dining close by.

Related guest reviews

10

Darcy

Jul 7, 2025

·

Stayed 1 night

Gave us a nice high floor that had a decent view. Very walkable to different areas- especially Playhouse Square as well as restaurants, some attractions & some good walking.

10

William

Jun 21, 2024

·

Stayed 2 nights

We had a great stay. Hotel was clean and check in was quick and easy. We arrived early and they had us in our room by 12:30 and freed up our day. Central location and we walked everywhere that we wanted to go. I highly recommend if you are going to a show, baseball game, basketball game, RR Hall of Fame, or football game. All of those things are 15 minutes or less on foot.

10

Christopher

Jul 5, 2025

·

Stayed 1 night

Nice place, lots around to do

10

Calyn

Jun 2, 2025

·

Stayed 1 night

Great property and perfect location.

10

dianne

Oct 28, 2025

·

Stayed 1 night

David at the front desk was a gem. He was attentive and helpful. The hotel was clean and beautiful and right in the middle of things downtown. Perfect location.

10

Amy

Jul 7, 2025

·

Stayed 2 nights

I had a great stay here! The room was clean and cool - and with temps in the low 90s, it was nice to have A/C that was up to the task. I was happy to be able to be able to check in a little early. This is in a great location for the Playhouse Square area as well as just being a ten minute walk to Progressive Field. The staff provided cold water in the lobby for guests which was really nice when coming in from the heat. This was not the fault of the hotel staff, but guests came back late from the baseball games and let their children run through the hallways screaming. I understand being excited, but at 11:30pm, it was a little too much. The valet service was quick and easy.

10

Ryan

Jun 24, 2024

·

Stayed 1 night

Great location within walking distance to many downtown attractions. Friendly, helpful staff. Rooms were clean and spacious. Only complaint was the noise from the nearby Jazz concert, but that wasn't under the hotel's control.

10

Jesus

May 28, 2025

·

Stayed 3 nights

Great property in the middle of everything. Walked to the rock and roll hof and progressive

10

kamala

Aug 5, 2025

·

Stayed 5 nights

Loved the location. Felt safe walking around. Bus service close by. Staff very nice and and helpful. Would stay here again!

10

Susan

Oct 4, 2023

·

Stayed 3 nights

Great location for Playhouse Square theater district and Rock Hall of Fame. A few good restaurants and bars in the neighborhood.

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AI-generated summary based on recent guest reviews

Dining

On-site restaurant and breakfast draw mixed reviews: several enjoyed tasty meals and attentive servers, while others found the buffet limited, overpriced, or service hours limited. Room service availability varies.

Related guest reviews

8

Vicki

Aug 13, 2024

·

Stayed 3 nights

Nice hotel, friendly staff, good breakfast buffet

4

Sarah

May 23, 2024

·

Stayed 1 night

My husband and I live locally, but we booked here as a special treat to celebrate our anniversary. We chose this hotel because 1: pool 2:across from Playhouse Square 3:room service. We arrived planning to swim and then shower and get ready for the show. Instead, we waited for hours to get checked in because the system was down. We asked if we could at least use a room to get ready for our big night out and were told to change in the public restroom. So instead of getting ready in luxury or in the comfort of home, we had to change in a dirty public bathroom. While it wasn't the staff's fault that the system was down, they could have done a better job of finding a solution to all of us waiting in line, and focused on trying to make it a better experience rather than complaining that everyone was blaming them. When we could finally check in they gave us coupons for the breakfast buffet, which was something, but we were planning on room service. In the morning we called down for room service, and we were told that there wasn't any that day since they were doing the buffet. Nothing on the listing indicates that room service is only certain days. Since we hadn't gotten to swim the day before due to waiting in line for hours, we asked for a late check out. Initially we were told yes, then called back and told no. So 2 of the 3 reasons we booked here were a failure. We would have been better off staying at home. They made our anniversary worse. Disappointment and waste of money.

10

Beth

Jun 27, 2025

·

Stayed 3 nights

This property was great! Location is convenient to Playhouse Square and other Cleveland sites. Bars and restaurants are close by. The staff at the hotel are very helpful. The bar and restaurant in the hotel is convenient and actually very good. I can't think of one negative thing to say about this hotel.

6

Lindsay

Apr 19, 2025

·

Stayed 1 night

Upon check-in, the concierge was wonderful. He brought our bags to our room, gave us a tour, told us about restaurants in the area, and made sure we had everything we needed that evening. Facility was very clean and accommodating. The next day however, service was mediocre. We felt no one was helping us, and had very little service at breakfast. Wasn’t too impressed with the breakfast in general.

8

Mike

Jul 31, 2024

·

Stayed 1 night

Was a easy check in, front deck nice with checking in and out. The valet a little overwhelmed, they were running non stop but definitely long wait time for dropping off and picking up. The restaurant in hotel for breakfast was ok, says they have Monday thru Friday menu, but they actually only had a buffet which was bland. The manager and staffed seemed lost, they were barely busy too. The location was great, was there for one night for concert. Room was clean.

8

Quinn

Jun 9, 2025

·

Stayed 2 nights

Breakfast should be complimentry

8

Benhur

Mar 17, 2025

·

Stayed 1 night

In the average the hotel was fine. The comfort of the beds and the breakfast was below the average.

4

jeffrey

Aug 6, 2025

·

Stayed 1 night

Breakfast was $35 and was absolutely terrible. Bad fruit. Sausage was disgusting. Eggs were also disgusting. Yogurt was ok.

10

Mike

Jun 30, 2025

·

Stayed 4 nights

Property was excellent , people friendly, location perfect and breakfast with Reagan as the server was fabulous

6

Meri Beth

Feb 9, 2025

·

Stayed 1 night

Staff was great. Breakfast buffet was terrible. Not many choices and pastries were stale. Waitress was very helpful. Food not her fault. Great location to do theater and dinner.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1 $127	2 $112	3 $132	4 $189	5 $232	6 $248	7 $174
8 $135	9 $109	10 $199	11 $348	12 $149	13 $157	14 $270
15 $147	16 $109	17 $114	18 $112	19 $109	20 $132	21 $124
22 $136	23 $116	24 $105	25 $105	26 $101	27 $124	28 $160
29 $150	30 $105

Crowne Plaza Cleveland at Playhouse Square by IHG

Prices for Crowne Plaza Cleveland at Playhouse Square by IHG

Monthly average prices

About this property

Location

Room options

Suite, 1 King Bed, Corner

Standard Room, 1 King Bed (High Floor)

Standard Room, 1 King Bed, Accessible (Accessible Tub)

Standard Room, 1 King Bed with Sofa Bed

Standard Room, 2 Double Beds, Accessible (Accessible Tub)

Standard Room, 1 King Bed

Suite, 1 Bedroom

Standard Room, 1 King Bed, Accessible (Roll-In Shower)

Standard Room

Standard Room, 2 Double Beds

Guest reviews of Crowne Plaza Cleveland at Playhouse Square by IHG

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Crowne Plaza Cleveland at Playhouse Square by IHG

Considering this hotel for your Cleveland trip?

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19	20	21	22	23	24
25 $167	26 $131	27 $129	28 $173	29 $112	30 $124	31 $124