Best Western Shenandoah Inn

I emailed and never received a reply. I worked late, notified the front desk and said Id be getting in very late. I drove over 2.5 hrs from another state to go to City of Hope hospital for an early appointment. I rang the bell of the front desk over and over, waited and ended up sleeping in my car after pre-paying for a room. Disgusting customer service, no reply. Never again with this hotel. Quality customer service has suffered. Be careful here.

This is a cut above the usual Best Western. Fairly new, everything in good condition. I don't know about breakfast because I left early in the morning. Recommended!

Very clean and friendly staff

The location was very convenient to alot of stores and restaurants, 15 minutes from downtown area. Decent breakfast and nice size rooms. Limited parking and did not like the metal bed frame that made noise any time you moved. Overall good.

Room was clean, shower was great. Only negative was check in and the gentleman who was doing that was less than friendly and acted as if it was bothering him to check people in.