Name: Hampton Inn Norcross
Address: 5655 Jimmy Carter Blvd, Norcross, Georgia, United States of America, Norcross, Georgia, US
Price range: $114–$169 per night
Rating: 8.48

What guests think

At Hampton Inn Norcross, travelers frequently praise very clean rooms and common areas, friendly staff, and a convenient location off I-85 near restaurants and the Global Mall, though feedback also notes occasional maintenance issues and inconsistent housekeeping.

Breakfast is widely considered good with decent variety, though a few guests encountered a cramped or poorly maintained area or appliances out of order. Facilities include an indoor pool, small fitness room, a game room, and gated parking, but reviews mention a cold or locked pool, broken game machines, and occasional elevator or gate hassles. Access can be tricky due to the shared entrance and heavy traffic, and some guests reported pests and dated rooms while front-desk service ranges from welcoming to inconsistent. Best suited to short, convenience-focused stays rather than special-occasion trips.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Guests note an indoor pool, a small gym, a game room, and gated parking. Reports cite a cold or occasionally locked pool, broken game machines, sporadic elevator or gate issues, and some renovation needs.

Related guest reviews

10

NANCY

Mar 1, 2025

·

Stayed 1 night

The only issue is when checking out, of you turned on your keys card, you have to go back in to get it back. The exit gate won't open without the key. But very noce place.

10

Robert

Jul 20, 2025

·

Stayed 1 night

Everything was excellent except most games in the game room were inoperable. The grandchildren were disappointed.

6

Tim

Sep 4, 2023

·

Stayed 2 nights

This property is hard to get too, especially when the marquee is off at night. The pool was locked during the day and when I got in it, it was as cold as the North Sea. The gym has no airflow and smells like a 1970s gym despite being in a 12x12 room. The game room video game console was broken. The mall next door had one place open, a vegetarian restaurant. The Cajun restaurant next door looked interesting but I had no reservations.

6

John

Jul 13, 2025

·

Stayed 1 night

The property needed some obvious TLC. The furniture in the lobby/ breakfast area was very worn out and torn. Found it very weird that we were going to use the room key to open our door just to find a housekeeper walking out herself. The pool area could use some TLC. There were some missing slate pieces and obvious issues along the pool. It was nice though that it was inside and heated so it was perfect temperature. I liked that there were towels available.

10

Mike

Feb 29, 2024

·

Stayed 1 night

The room was clean , and quiet. Nice amenities and free breakfast was very good. Parking was good and secure but didn't cost extra.

10

Derrick

Jun 3, 2025

·

Stayed 4 nights

The indoor pool

8

CHRISTINA

Mar 31, 2025

·

Stayed 2 nights

Great location right outside of Atlanta. The hotel was clean and the service was decent. The breakfast was really nice! The indoor pool is a good size and clean. They also have a game room and fitness center. I recommend this hotel location for any family that is wanting to stay right outside of Atlanta.

6

Eric

Feb 18, 2025

·

Stayed 2 nights

The staff was very nice. The location was very convenient. Even thought the property was right off Interstate 85, it was quiet and comfortable. Check in and checkout was easy. The property needs some TLC. The main elevator was out of service all three days we stayed and our room looked like it has suffered some recent water damage by the window. Wall paper in that area was loose and the drywall and paint were damaged. The hot and cold water in the shower were also reversed.

8

Demetrius

Oct 29, 2023

·

Stayed 5 nights

Gate was always open, anyone can drive onto the premises

4

evan

Jun 29, 2023

·

Stayed 5 nights

Understaffed and poor facilities. In 6 day stay fridge did not work for 3 days, pipes burst and brown water came out of shower, keys stopped working and guests stuck in halls often, elevatory and laundry down at times, took 3 days to get broken fridge addressed. Check in system down for days so guests had to wait longer for check in and do on paper if not prebooked. Did not allow early check in depsite calling aheas and being told they could accomodate. Main positive is location within walking distance of global mall next door. However driving entrance very hard to accessas have to cross2 to 3 laneaof traffic immediately at busy intersection.

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Cleanliness

Many guests describe the property and rooms as very clean. Others report issues such as roaches and inconsistent in-stay housekeeping, leading to mixed impressions.

Related guest reviews

2

Cesar

Aug 3, 2025

·

Stayed 1 night

The cockroach in my bathroom

6

Kaushik Venkatesan

Mar 17, 2025

·

Stayed 3 nights

It’s an average hotel. There were couple of things which I was not happy about. My room card was deactivated every days even thought I stayed for 3 days there. Had to park in the back of the hotel and walk to the front desk and activate the room card every single day. We asked the front desk person to make it active for our entire stay but that didn’t work. Some staff at the front desk were great and some didn’t even want to look at you when you talk. You can hear loud noises when the faucets in restroom are opened, especially disturbing at night times. Didn’t have space to move around in the room as chairs, ottoman was all placed in the tiny space. No housekeeping was done for 3 days of our entire stay. They mentioned house keeping will be done every other day but until we left there was no house keeping done. Good things about the stay was the location, nice breakfast options and near to interstate.

10

abel

Oct 27, 2025

·

Stayed 1 night

Very clean room, feeling like home

10

Roberto

Aug 26, 2025

·

Stayed 1 night

Exceptional cleanliness. The breakfast area kept very well

10

Aaron

Jan 3, 2026

·

Stayed 1 night

Clean entrance, friendly staff, clean amenities and room.

6

Cassandra

Jul 7, 2025

·

Stayed 1 night

Took over 10 minutes to be greeted and then an additional 10 to get checked in. Individual at the counter was checking in another guest, but failed to acknowledge my presence. Room was dirty - walls and bathroom had not been cleaned properly.

6

Debra

Mar 24, 2025

·

Stayed 1 night

Everything was good until I saw a roach crawling in our room and the noise of a streaming baby all night .

10

Jason

Feb 12, 2025

·

Stayed 2 nights

Everything about this Hotel was great. Smell of the lobby was amazing. Breakfast was decent too. Room was extra clean and quiet in the hallways. Will stay again at this location.

6

Christine

Feb 18, 2025

·

Stayed 3 nights

The room was clean upon arrival. The front desk was not welcoming and did not seem friendly at any point of time. Housekeeping never once came to our room during our 3 night stay. Breakfast was the same everyday. They ran out of certain fruits. Also there was no rolling carts for luggage. So make sure to pack light.

6

Mary

Jul 14, 2024

·

Stayed 2 nights

Overall okay experience. Hotel is right next to lot of places to eat. We did see a cockroach in the lobby and black hair in the shower and on bedding. Our room did not get cleaned while there.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are generally comfortable, but several reviews mention dated furnishings, humidity, and noise from AC or thin walls. Some note worn mattresses, limited space, and minor issues like weak water pressure or sliding bathroom door privacy.

Related guest reviews

6

Kaushik Venkatesan

Mar 17, 2025

·

Stayed 3 nights

It’s an average hotel. There were couple of things which I was not happy about. My room card was deactivated every days even thought I stayed for 3 days there. Had to park in the back of the hotel and walk to the front desk and activate the room card every single day. We asked the front desk person to make it active for our entire stay but that didn’t work. Some staff at the front desk were great and some didn’t even want to look at you when you talk. You can hear loud noises when the faucets in restroom are opened, especially disturbing at night times. Didn’t have space to move around in the room as chairs, ottoman was all placed in the tiny space. No housekeeping was done for 3 days of our entire stay. They mentioned house keeping will be done every other day but until we left there was no house keeping done. Good things about the stay was the location, nice breakfast options and near to interstate.

2

Tuan

Sep 2, 2024

·

Stayed 2 nights

it take 25 min for the lady to check us in correctly. Our room so hot, the lobby n the hall way too, my room stay at 81 regardless what we do to the thermostat. We ask for a fan, but they dont have one, we about to look for different place for the night because the lady keep saying nobody complain. I told her to go up to my room to check out, finally we got a new room on second floor. Now we have to deal with noise, so many kids running around, having hard time to sleep, both nights. we will never use this location again!! ruin our labor day vacation

8

Eileen

Oct 23, 2023

·

Stayed 2 nights

Walking in the room had an odor and also very humid stale air, brought ac as low as it went and fan on high but nothing changed

6

Lisa

Mar 17, 2023

·

Hotel is average. Clean enough, beds are hard and uncomfortable. TV is terrible old technology slow to change channels and volume control difficult. Throw some smart TVs in the rooms! Water pressure is extremely low for shower, sink and toilet (hold the handle down to flush). Staff is friendly and helpful. I will not stay again will look for another option in the area.

8

Susan

Jan 16, 2023

·

Stayed 19,372 nights

Very clean. Good breakfast. Walls are thin so not as quiet as I would have liked.

10

Heather

Oct 14, 2025

·

Stayed 2 nights

The staff was very nice & helpful. The rooms are a little dated, but overall clean! This hotel is in a very convenient location. Also, it was SO FUN to see this hotel had decorated for Halloween! Loved that so much!

4

AHSAN R

Feb 10, 2025

·

Stayed 1 night

Property is old and there are few things which can be improved, for an example bathrooms. No fan in bathrooms. :( Room has old mattress, it has deep soft spot due to excessive use, if you sleep on it, next morning your body will have pain. Owner should buy new mattresses without any delay. I wont stay at this property next time. Bad ROI......

10

Dean

Aug 25, 2025

·

Stayed 4 nights

Everything was great. Clean room and friendly staff. Only complaint was how damp the room felt from the AC unit.

6

Armando

Sep 26, 2023

·

Stayed 1 night

AC seems to not go below 72. Hotel did not receive Hotels.com reservation so clerk had to call. Took 20 minutes.

6

Dung

Dec 30, 2024

·

Stayed 1 night

The room is clean but not quite, what ever people do on the hall you can heard, the ac running noisy can't sleep

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AI-generated summary based on recent guest reviews

Service

Feedback on staff is split between friendly, accommodating service and lapses at the front desk. Guests mention slow or problematic check-ins and required deposits alongside helpful room changes and early check-in when available.

Related guest reviews

10

leslie

Sep 18, 2025

·

Stayed 1 night

The staff at this hotel was particularly friendly, each person at the desk and in the food areas. Though the hotel was pretty full, there was very little excess noise.

4

Ronald

Dec 9, 2025

·

Stayed 1 night

Front desk required me to pay two $50 fees before they would give me keys to my two prepaid rooms. Said it was an incidental fee. It would be refunded to me 5 to seven days after check out. We had to do a fast food supper since a nice sit down would have cost more than i had left in my checking account

6

Cristian

Oct 12, 2025

·

Stayed 1 night

The Hotel itself was wonderful, very clean and tidy and up to date. Definitely would have given 5 stars if wasn't for the front desk service. She was not very welcoming and almost made me feel like getting a room elsewhere.

10

Barbara

Nov 11, 2023

·

Stayed 3 nights

Very pleased with the service. I asked to change rooms because of a barking dog in the room next door. The front desk was very accommodating.

2

Kenneth

Sep 25, 2025

·

Stayed 2 nights

Front desk gave me the wrong room. And some one got in my room while lm about to sleep. I go talk to them, and that lady threatened to cancel my resevation even though they already charge my booking .

8

Treshia

Feb 11, 2025

·

Stayed 2 nights

Good stay. Staff accommodated my 5 hr early check in. So thankful!

4

Mandar

Mar 31, 2024

·

Stayed 2 nights

The front desk employees were rude, unprofessional. when I approached the front desk, it was unmanned. I looked for them when an employee came out from behind room and very rudely told me “we cannot have you come in here.” when I was not anywhere close to the room behind. The worst temperament I ever saw. She was very rude and unprofessional. I will not recommend this place at all.

10

Brittany

Dec 9, 2023

·

Stayed 1 night

The front desk agents were very nice and accommodating. The hotel was very clean and up to date. Rooms were clean, Comfy and had everything we needed. Parking was accessible and large. Restaurant next door was very convenient.

10

Edna

May 5, 2024

·

Stayed 1 night

The staff was amazing. I really enjoyed my stay

4

ByeongCheol

Jan 24, 2023

·

Stayed 2 nights

Very unfriendly and arrogant staff att he front desk.

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AI-generated summary based on recent guest reviews

Location

Convenient off I-85 near Global Mall and restaurants with easy access to Atlanta. However, several guests found the entrance hard to navigate and traffic heavy, making arrivals and departures tricky.

Related guest reviews

10

Fahad

Jan 31, 2023

·

Stayed 2 nights

Great hotel, super clean, adequate onsite and free parking, close to Highway 85 next to the Global Mall and many restaurants.

10

Seema

Sep 11, 2024

·

Stayed 1 night

Close to global mall. Always stay here

10

Arindam

Dec 25, 2024

·

Stayed 2 nights

Next to Global Mall, Hampton Inn Norcross was perfect for us.

8

David

May 7, 2024

·

Stayed 1 night

This hotel was chosen because it was less than 1:2 miles from where we were going. The hotel was clean friendly staff and a good breakfast. Only downside was its hard to get in and worse to get out.

10

Heather

May 19, 2025

·

Stayed 1 night

Quiet, clean, and close to the highway.

8

CHRISTINA

Mar 31, 2025

·

Stayed 2 nights

Great location right outside of Atlanta. The hotel was clean and the service was decent. The breakfast was really nice! The indoor pool is a good size and clean. They also have a game room and fitness center. I recommend this hotel location for any family that is wanting to stay right outside of Atlanta.

8

Felix

Feb 24, 2023

·

Stayed 3 nights

Hard to get into parking lot with oncoming traffic. Need another entrance point

6

richard

Dec 22, 2025

·

Stayed 1 night

Breakfast area in bad shape. Most of the appliances out of order. Both waffle makers out of order. Room had lady bugs on the walls, makes you wonder what other bugs are there. The toilet wouldn't flush properly. Traffic hazard getting into the parking lot.

10

Akbar

Dec 29, 2023

·

Stayed 4 nights

Close to hwy I85

6

Stephen

Aug 9, 2024

·

Stayed 1 night

Had typical Hampton standards. Location was difficult to access and almost got into accident as main entrance is feet from complex 4way intersection for freeways especially coming in at night. Also morning breakfast ran out of food and coffee during peak hour

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AI-generated summary based on recent guest reviews

Dining

Breakfast is often praised as good with decent variety. Some guests encountered a cramped or worn area, appliances out of order, or limited items on certain days.

Related guest reviews

10

Brenda

Feb 22, 2025

·

Stayed 1 night

Clean hotel just off interstate. Nice breakfast

10

Leslie

Nov 11, 2025

·

Stayed 1 night

Great, staff and breakfast was amazing

10

Tercio

Jun 22, 2025

·

Stayed 3 nights

Good, they can make a better breakfast

10

Jay

Apr 21, 2025

·

Stayed 1 night

A neat hotel with very comfortable rooms. The free breakfast had many items to choose from. The staff were very helpful and nice. Overall, a great place to stay.

4

Ashley

Feb 2, 2025

·

Stayed 2 nights

Tv didn’t work and water pressure was awful plus breakfast was less than desirable

10

Roberto

Aug 26, 2025

·

Stayed 1 night

Exceptional cleanliness. The breakfast area kept very well

10

Amanda

Feb 28, 2025

·

Stayed 1 night

The staff were all really kind, especially the lady at the front desk. Also, the breakfast was great by hotel standards.

6

richard

Dec 22, 2025

·

Stayed 1 night

Breakfast area in bad shape. Most of the appliances out of order. Both waffle makers out of order. Room had lady bugs on the walls, makes you wonder what other bugs are there. The toilet wouldn't flush properly. Traffic hazard getting into the parking lot.

8

Sara

Feb 20, 2023

·

Stayed 2 nights

Overall, satisfied with the facility. It's Hilton! The only complaint was that the breakfast area was a bit cramped. And on Sunday morning, it was quite busy. This didn't affect my stay, though. Best part, the staff was super friendly and helpful.

8

Jedd

Jan 2, 2026

·

Stayed 5 nights

Breakfast was good.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$105
February	$109
March	$109
April	$109
May	$110
June	$120
July	$121
August	$106
September	$121
October	$116
November	$106
December	$103

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15 $144	16 $138	17 $136	18 $128	19 $130
20 $125	21 $127	22 $127	23 $132	24 $114	25 $116	26 $117
27 $114	28 $127	29 $133	30 $127

Su	Mo	Tu	We	Th	Fr	Sa
				1 $120	2 $121	3 $122
4 $117	5 $121	6 $122	7 $118	8 $123	9 $123	10 $124
11 $118	12 $121	13 $122	14 $121	15 $120	16 $120	17 $123
18 $118	19 $121	20 $122	21 $120	22 $151	23 $169	24
25 $142	26 $125	27 $121	28 $120	29 $120	30 $119	31 $119

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Room, 2 Queen Beds, Refrigerator & Microwave

Suite, Accessible (Bath Tub Hearing Accessible)

Room, 1 King Bed, Refrigerator & Microwave

Room, 1 King Bed, Accessible (Roll in Shower Hearing Accessible)

Room, Accessible (Bath Tub Hearing Accessible)

Suite, 1 King Bed, Refrigerator & Microwave

Room, 2 Queen Beds, Accessible

Guest reviews

Very good

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Hampton Inn Norcross

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