Name: Best Western Plus Richmond Hill Inn
Address: 4564 Highway 17, Richmond Hill, Georgia, United States of America, Richmond Hill, Georgia, US
Price range: $90–$107 per night
Rating: 8.7

What guests think

At Best Western Plus Richmond Hill Inn, travelers often note friendly staff, clean, comfortable rooms, convenient I-95 access, and good value, while recurring downsides include musty odors, occasional pests, maintenance issues, and uneven breakfast or pool/hot tub experiences.

The indoor pool and hot tub are appreciated when working, but guests report frequent closures, lukewarm water, or worn areas, and the elevator occasionally goes out. Rooms are generally comfortable and adequately sized, yet some feel dated, have small pillows or low toilets, and noise can carry near the lobby, elevator, or from trains. Overall, expect a convenient, budget-friendly stopover with variable upkeep.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Indoor pool and hot tub are a plus when working, but guests frequently find the hot tub lukewarm or out of order and the area small or worn; the elevator also has periodic outages. Parking is easy and the property feels safe.

Related guest reviews

8

Jane

Jul 13, 2025

·

Stayed 1 night

Staff was excellent! The room and beds were clean and comfortable and the Sunday breakfast was very good. Pool and hot tub are starting to look a little old.

2

scott

Aug 26, 2024

·

Stayed 1 night

Pool not working, hot tub down, no wifi, elevator out of service. Would not give me a lower floor room as i cant do stairs even though they had lower floor rooms available. Theyvsaid because i paid tjrough orbitz. Keys did not work for room, 2 trips to desk still not working. Changed me to another room that a key would work. Attitude from female manager on duty that wouldnt help the 2 clerks in training after 30 minutes of waiting for them trying to get me checked in even thought i pre paid in full. Manager never apologized for anything and walked outside while i was still waiting to be checked in. I am an area hospitality manager in the industry and could not believe the lack ok hospitality at this location. I will be looking to change my choice of hotels in the future.

10

Kerrian

Sep 3, 2025

·

Stayed 1 night

Customer service from the front desk was outstanding. The rooms were clean. I enjoyed the pool and hot tub. Breakfast was delicious. I would definitely recommend staying there.

6

Kendra

May 28, 2025

·

Stayed 1 night

Check in was fast and easy but the first room we were put in was not clean. Requested new room and it was better but had a musty smell. Pool was warm but hot tub wasn't working. Breakfast was lacking.

8

Alicia

Jul 16, 2025

·

Stayed 1 night

The stay was fine. It was easy to get on and off I-95. However, I’ve stayed at this hotel two years in a row while traveling and I’m disappointed that the hot tub was not available both times I was there. The first time, it was open but the water was lukewarm. The second time it was completely closed. I typically travel long distances so it’s nice to have a hot tub to recover. I have it a second chance this year, but this will be the last time I stay. Very disappointed. Also, I don’t agree with the pet fees. I know the fees are there because people can’t clean up after their pets. But, there should be a deposit system. Put a deposit down on your pet, hotel checks the room at the end of the stay and returns the deposit if everything is okay. My dog comes into my room, maybe eats his kibble then sleeps. No damage, no barking, etc. and I’m not the person that does the “fake” service dog thing to get free pet fees. I don’t think it’s right to the people who do have service dogs for a specific reason.

10

Gwen

Nov 16, 2025

·

Stayed 1 night

Great choice! Large room, nice pool & hot tub, helpful staff

10

Ashley

Jun 24, 2025

·

Stayed 1 night

Was awesome. Love this place. Great heated pool and hot tub. Loved the breakfast and cookies and lemon water

6

Jamie

Aug 12, 2025

·

Stayed 3 nights

Well, this is a mixed review & a lot of that is because of the room I was put in. I was put in a room right next to the lobby and right across from the pool - it REEKED of Chlorine - seriously, all my clothes I brought back smell like chlorine & need to be washed, even the ones I didn't wear there... Of course, it was also noisy every night with new guests, being right next to the lobby & right across from the pool - one night they even stuck a screaming kid next to me... Outside of that, the spa, of course, was out of order... & my bathtub: 1) "leaked" around the drain, like it didn't hold the water in completely if you did want to take a bath since hot tub was out-of-order, and 2) dripped water constantly - from a conservation standpoint I hated that... but also the noise of it dripping constantly was truly annoying. The staff here were wonderful, though, friendly, and knowledgeable. Also, the breakfast was great and they have excellent coffee. The bed was nice as well: firm and supportive, and they do have excellent blackout blinds.

8

Tana

Jul 12, 2025

·

Stayed 2 nights

Bed was very comfortable. The staff was friendly. The pool is oddly small but nice to relax in and at the time I stayed the spa was out of order. Overall its a good place to stay, I would go back if in the area again.

8

John

Aug 22, 2024

·

Stayed 1 night

The jacuzzi never got hot. Elevator did not work. Staff was very friendly. Free cookies in the afternoon. Property was clean

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Cleanliness

Cleanliness is inconsistent: many find rooms and common areas clean, but recurring reports mention musty or damp odors, occasional cockroaches, and lapses like dirty bathrooms or grimy pool surfaces. Housekeeping quality varies by room.

Related guest reviews

4

Kate

Aug 28, 2025

·

Stayed 1 night

We have stayed here manybtimes on the way to Florida however this will be our last. Hotel is now run down and filled with mold. We stayed in room 314 immediate off the elevator stunk like wet floors. Our toilet was clogged upon entering and we had to go get a plunger. Not someone come fix it. The room felt wet, damn and the beds as well

6

Nawanna

Oct 10, 2025

·

Stayed 1 night

The rooms smelled like mildew and the floors felt damp. Hallways smelled like pot. Beds were comfortable and I slept well but the mattresses were very springy which I don't think a lot of people would like. I have stayed in this hotel about 4 times now. I don't know if the owners changed or what but I feel the quality has gone down and I don't think I will stay there again.

10

funny

Sep 13, 2025

·

Stayed 1 night

Property was ok. Room itself was dated and filthy. The bathroom fixtures were rusty and it was gross. Would not stay again.

10

Anita

Aug 19, 2025

·

Stayed 1 night

Very clean and quiet. Breakfast was very good. Coffee delicious !!

4

Tracy

Jun 8, 2025

·

Stayed 1 night

Check in was fine. Room smelled old and wasn’t the most clean. Cut foot on the strip between bathroom and room, Shower was broken and towel bar hanging down toward toilet. Mattresses worn out. Half the food at breakfast was “out” leaving nothing but some bagels or toast. No OJ, no pancake mix in machine. Cereal but out of milk. Had to leave and go get breakfast.

10

Damon

Oct 23, 2025

·

Stayed 1 night

Staff was VERY friendly. Breakfast room was very clean. Room was clean.

2

Vinay

Jun 20, 2025

·

Stayed 1 night

Mold smell as you enter the room. Poor breakfast

6

Nathan

Mar 24, 2025

·

Stayed 1 night

The room itself wasn't bad. Very basic. The main reason I didn't give more stars is because of how gross the pool area is. The hot tub is grimy, the floors around the pool are grimy and the pool itself is grimy. It doesn't look like it's been scrubbed in a long time.

2

Garry

Oct 18, 2024

·

Stayed 2 nights

COCKROACHES are in this hotel! After arriving after 1:00 AM following many travel delays, the first-floor room we were given smelled musty then a COCKROACH crawled across the floor. We moved to another room on another floor as it was too late to go to another hotel. The next morning I reached out to Hotels.com to get a refund and was under the impression that night would be refunded and the next day would be cancelled without charges. I received a refund for the second night which was canceled, but the hotel refused to refund the first night despite the cause of the problem being cockroaches in THEIR hotel. Hotels.com tried to get the first night refunded, but the owner/manager repeatedly refused and stated per their policy "Should you change or cancel this reservation for any reason, your payment will not be refunded." That policy shouldn't apply when the hotel is at fault. We had a very NICE stay at SpringHill Suites Savannah Richmond Hill. Stay there instead!!! It's immaculate and worth the price!

6

Jonathan

Sep 17, 2025

·

Stayed 1 night

It was the only place with a hot tub that we could find. The rooms smell like dirty laundry and there are cockroaches. The beds were very comfortable and the staff was friendly.

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Rooms

Rooms are generally comfortable and adequate in size, with many praising the beds, but some note dated decor, small pillows, low toilets, and occasional noise near the lobby or elevator. Some first-floor rooms lack closing blackout curtains.

Related guest reviews

6

Alexis

Aug 6, 2024

·

Stayed 1 night

I chose this hotel from a list of others in the area its pool and hot tub as I was driving a long distance with my two kids that day. I thought it would be good for the kids to get some movement in before bedtime with a nice swim especially after being stuck in the car all day, and also for me take a nice soak in the hot tub. But upon check in I was informed the heater in the hot tub was not working and the pool was there for not heated. We were also told the elevator was broken and we had to carry our bags for the night up to the second floor. Not that big of a deal, but slightly annoying when you have small kids with lots of necessities for the night. The hotel was clean and quiet at least. We got a good night’s rest. If I had any suggestions, I would say the mattresses could use an upgrade and breakfast should be extended by an hour to 10 am.

6

Stephanie

Jul 20, 2025

·

Stayed 1 night

I didn't like our room. It was loud as close to the front desk (2nd floor) and directly in front of the parking lot. So I would hear the people coming to check in and hear the cars. Also, the front desk person wasn't always there and I had to wait

6

Idelle

Apr 3, 2025

·

Stayed 1 night

Bad neighbour in 232 blasting the tv and music and fighting with someone all night. Didn’t get any sleep

8

Terry

Dec 4, 2025

·

Stayed 1 night

Room was clean. Staff was nice. No fan in bathroom. Breakfast was average. Maybe I came after the rush. Good basic motel. Seems safe. Convenient to I-95. Has very small pillows. Bed slept well, good mattress.

6

Barbara

Jul 16, 2025

·

Stayed 1 night

We needed a safe and convenient place to stay overnight on a road trip with our baby. Located close to the highway, easy to find, easy to park, easy to check in. Wasn’t the quietest or most pristine hotel we’ve been in, but it was fine for what we needed. Double room was big enough for our pack n play and there was a bathtub.

6

Jeremiah

Jan 19, 2025

·

Stayed 1 night

The room was right next to the elevator so every time someone came up or go onto it could hear them my room. There was a real road track that was close by. Room was clean. And update

8

Linda

May 2, 2024

·

Stayed 1 night

Room was very nice and clean. My complaint is the toilet was too low and the electrical sockets on one wall were not working. Otherwise a good room.

8

Nicole

Feb 15, 2025

·

Stayed 1 night

No real Curtains. Parking lot light shined right into our room all night

10

Peter

Apr 14, 2025

·

Stayed 1 night

Check in was very easy and the desk clerk was very nice. My one issue is that we were on the first floor and the curtains do not close and there are lights outside ahining in the window. Black out curtains that close would fix that issue.

8

JOSEPH

Aug 1, 2025

·

Stayed 1 night

My stay was fine. Knowledgeable pleasant accommodating staff especially Christina. Bed was a little too soft for my liking. The problem with this property is that the bathrooms need to be updated. The vanities and the toilet bowls are way too low

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Service

Service is a strong point, with numerous mentions of friendly, helpful staff and smooth check-in. However, guests cite issues such as early check-in fees, sporadically unattended desks, key mix-ups, and inconsistent problem resolution.

Related guest reviews

10

Helen

Sep 9, 2025

·

Stayed 2 nights

The entire staff was awesome! Super nice and accommodating. Rooms nice and clean as well. Breakfast was also great. Not a huge selection,but for what was provided,it was good.

2

scott

Aug 26, 2024

·

Stayed 1 night

Pool not working, hot tub down, no wifi, elevator out of service. Would not give me a lower floor room as i cant do stairs even though they had lower floor rooms available. Theyvsaid because i paid tjrough orbitz. Keys did not work for room, 2 trips to desk still not working. Changed me to another room that a key would work. Attitude from female manager on duty that wouldnt help the 2 clerks in training after 30 minutes of waiting for them trying to get me checked in even thought i pre paid in full. Manager never apologized for anything and walked outside while i was still waiting to be checked in. I am an area hospitality manager in the industry and could not believe the lack ok hospitality at this location. I will be looking to change my choice of hotels in the future.

6

Eric

Mar 19, 2025

·

Stayed 1 night

Overall, a good experience. Hotel was as expected. A little dated but clean and friendly staff. I do want to tell travelers that this hotel does charge a 25 dollar early check in fee. I had traveled 12 hours and got there at 2:20 with a 3:00 check in time. Despite having a half empty hotel with numerous rooms available. I was too tired to argue about the 25 dollar charge. I would stay there again just plan my arrival time a little better.

10

brian

Oct 20, 2025

·

Stayed 1 night

The check in was awesome staff was very nice, room was amazingly clean. Woke up to hot breakfast before we head back to Florida

10

linda

Oct 4, 2024

·

Stayed 1 night

The staff went above and beyond to accommodate my mom’s needs. Sam and the others did everything to make our stay perfect. 5 stars, would recommend to everyone.

4

Eric

May 14, 2025

·

Stayed 1 night

Waited 15 minutes before anyone showed at front desk for check in! Nobody answered phone either! There's nobody at the front desk during the whole time I was there, that’s a first for any hotel I’ve stayed. Not sure why they don’t have a credit machine onsite, the clerk had to manually keyed in my credit card information for deposit. Not safe at all, credit card theft risk !!!

4

Greg

Mar 15, 2025

·

Stayed 1 night

So they gave us the wrong key and then tried to check someone into the room we were in. No apology for being woken up in the middle of the night. Front don’t really speak the kings English and seem put out by our call to say someone had come into our room because he gave them a key. Then our keys no longer worked after breakfast. I would t stay here again if it weee the last room in the country. I am sure this family works hard to make it pleasant some Members just are not up to the task or don’t care enough to get it right.

10

Kenneth

Jun 10, 2025

·

Stayed 3 nights

The staff at the hotel were very friendly and helpful. We wanted some extra pillows. They got them right away. We had to check out early. They were very accommodating with our early checkout, and the breakfast was kept clean and well stocked.

4

Mary Ann

Jul 30, 2025

·

Stayed 1 night

The front desk seems like do not want to work there. They sit in the lobby alot and when you need something or ask something, they made you feel that you are bothering them.

10

James

Nov 4, 2024

·

Stayed 1 night

When signing out in the morning the women at the front desk made me feel she was genuinely interested in knowing how my stay was. She was friendly and inviting which made my stay that much better. When travelling through the area again there’s no other place I would stay. I highly recommend this hotel and hope the company realizes how great she is at her job. The hotel was clean and well maintained.

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AI-generated summary based on recent guest reviews

Location

Very convenient just off I-95 and set back from the road, making it generally quiet and close to dining. Some travelers note occasional train or plane noise.

Related guest reviews

8

Amanda

Apr 12, 2025

·

Stayed 3 nights

Best Western Plus in Richmond Hill is a convenient and comfortable place to stay, right off I-95 a little south of Savannah. Lots of interesting attractions nearby.

8

David

Jun 10, 2024

·

Stayed 1 night

Off the road, which means it is quiet. Friendly desk clerk.

10

Robert

Jun 14, 2024

·

Stayed 1 night

It's back from the main road and nice and quiet while still close to everything. It's located behind Arby's, so make sure you don't drive past the entrance road!

10

Stacey

Jul 21, 2025

·

Stayed 1 night

Very convenient to I-95. Room was clean, bed was comfortable and the check in staff were excellent.

10

Anthony

Apr 9, 2024

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Stayed 1 night

Easy on and off the interstate.

10

Connie

Sep 2, 2025

·

Stayed 1 night

Very updated property. Great value for the $$. Convenient off interstate. Served a great hot breakfast despite there being a city water boil advisory in effect.

10

Lynda

Apr 7, 2025

·

Stayed 3 nights

Good location. Close to interstate and food but set back from the road so it’s quiet. Good setup of amenities. Friendly and accommodating staff I’ll be staying here in the future.

10

Timothy

Apr 5, 2025

·

Stayed 1 night

Very convenient

8

Roshan

Aug 16, 2025

·

Stayed 1 night

The hotel and the room was clean and located away from roadways so you don't hear road noises. The beds were comfortable and well lit parking area makes one feel safe

8

Jean

Feb 28, 2025

·

Stayed 1 night

Very convenient for travel. Very clean. Staff friendly and helpful. Enjoyed the pool and breakfast. There is, however, a train you'll hear at night. Overall, pleased with our stay.

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Dining

Breakfast feedback is mixed: many appreciate the hot options, pancake machine, and coffee bar, while others find it average or note items running out and limited variety. Overall quality varies by day.

Related guest reviews

4

Kate

Aug 28, 2025

·

Stayed 1 night

We have stayed here manybtimes on the way to Florida however this will be our last. Hotel is now run down and filled with mold. We stayed in room 314 immediate off the elevator stunk like wet floors. Our toilet was clogged upon entering and we had to go get a plunger. Not someone come fix it. The room felt wet, damn and the beds as well

8

Melinda

Oct 14, 2025

·

Stayed 3 nights

Parking was fine, room was clean and beds were comfy…unfortunately didn't get a chance to use the Hot tub.. staff was excellent! Friendly and helpful. The only reason I didn’t give an excellent rating in all categories is that the breakfast was only average. And all 3 mornings that we were there the coffee continuously ran out-in the dining room and the front area lobby… and the hostesses had to be alerted by the guests…

8

Natalia

Mar 8, 2025

·

Stayed 1 night

Good breakfast

10

Wendyjo

Aug 4, 2025

·

Stayed 3 nights

Free breakfast. Fast booking. Clean and the staff were very friendly.

10

MATTHEW

Jun 24, 2025

·

Stayed 1 night

Check in was easy and attendant was friendly. Hotel was clean and the fresh baked cookies in the evening were excellent. Breakfast was great and had a few hot options (sausage links, eggs, oatmeal bar and pancake machine). We will be back!

10

Anita

Aug 19, 2025

·

Stayed 1 night

Very clean and quiet. Breakfast was very good. Coffee delicious !!

10

Connie

Sep 2, 2025

·

Stayed 1 night

Very updated property. Great value for the $$. Convenient off interstate. Served a great hot breakfast despite there being a city water boil advisory in effect.

10

Adam

Jan 6, 2025

·

Stayed 1 night

The hottub and pool were perfect for small children that want to swim at 8 am in the winter. Coffee bar was immaculate!! Nondairy milk, flavored syrups and lots of coffee options.

8

Jerissa

Sep 16, 2025

·

Stayed 1 night

Decent for the price, hotel staff very nice. Breakfast could be better (no muffins,milk,yogurt,basic fruits)

10

Daniel

Mar 9, 2024

·

Stayed 1 night

Our bed and bathroom were the best we have stayed in in over the last two years of travel. What capped it off was the best continental breakfast menu that I have eaten in years. The hotel was surrounded by many nice restaurants one of which was called Fish Tales. We are going to stop at the BW+ again for sure on our way from PA to FL later this year and again next year.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$76
February	$77
March	$104
April	$113
May	$120
June	$103
July	$97
August	$100
September	$78
October	$85
November	$84
December	$82

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18 $93	19 $90
20 $97	21 $91	22 $93	23 $95	24 $95	25 $101	26 $102
27 $101	28 $101	29 $99	30 $99

Su	Mo	Tu	We	Th	Fr	Sa
				1 $98	2 $102	3 $103
4 $98	5 $102	6 $106	7 $102	8 $98	9 $104	10 $102
11 $99	12 $104	13 $99	14 $106	15 $107	16 $102	17 $102
18 $104	19 $103	20 $102	21 $102	22 $103	23 $107	24 $103
25 $103	26 $105	27 $104	28 $103	29 $104	30 $103	31 $103

Best Western Plus Richmond Hill Inn

Prices for Best Western Plus Richmond Hill Inn

Monthly average prices

About this property

Location

Room options

Standard Room, 2 Queen Beds, Accessible

Standard Room, 1 King Bed, Accessible (Bathtub)

Standard Room, 1 King Bed, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Refrigerator & Microwave

Room, 1 King Bed with Sofa Bed (Bathtub)

Room, 1 King Bed with Sofa Bed, Refrigerator & Microwave (With Sofabed)

Guest reviews of Best Western Plus Richmond Hill Inn

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Best Western Plus Richmond Hill Inn

Considering this hotel for your Richmond Hill trip?

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