Is parking available at the hotel?

Yes, free self-parking is available on-site.

What type of breakfast is offered?

A complimentary on-the-go breakfast is served daily from 6:00 AM to 9:00 AM.

Does the hotel allow pets?

Yes, pets are allowed in specific rooms with a pet fee of USD 20 per accommodation, per day and a pet deposit of USD 150 per stay. Service animals are exempt from fees.

What are the check-in and check-out times?

Check-in is from 3:00 PM to 2:00 AM, and check-out is at 11:00 AM. Late check-out is available for a fee, subject to availability.

What accessibility features does the hotel offer?

The hotel features step-free entrances and wheelchair-accessible facilities in public areas. Specific details about room accessibility are not provided.

Where is the hotel located in relation to nearby attractions?

The hotel is located near the airport and within a 10-minute drive of attractions such as Henry Doorly Zoo and Aquarium and CHI Health Center Omaha. It is approximately 5 miles from Creighton University and 5.7 miles from Charles Schwab Field Omaha.

Does the hotel have a swimming pool?

Yes, the hotel features an indoor swimming pool. Operational hours are not specified.

Are children allowed to stay at the hotel?

Yes, children are allowed to stay at the hotel. There is no specified minimum age for children to stay for free.

Best Western Crossroads of the Bluffs in Council Bluffs

Average nightly price at Best Western Crossroads of the Bluffs by month, last 12 months (USD)
Month	Average price
January	$77
February	$84
March	$90
April	$86
May	$95
June	$152
July	$84
August	$88
September	$82
October	$86
November	$87
December	$83

What guests think

At Best Western Crossroads of the Bluffs, travellers frequently praise friendly service, comfortable beds, a generous hot breakfast, and the large indoor pool, with easy access off I-80 making it a convenient stop for road trips.

Noise from nearby truck stops and trains is mentioned repeatedly, and the two-story property lacks an elevator, with some hallways and the pool area feeling uncomfortably warm or humid. While many stays go smoothly, reviews also cite dated decor, occasional maintenance failures (TVs, HVAC), and intermittent odors or mold. Expect a convenient, value-focused stop with trade-offs in age and noise.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Large indoor pool and a spacious lobby/breakfast area get frequent praise, with ample parking for trucks and trailers. Trade-offs include no elevator or hot tub, occasional pool closures and very warm pool/hall areas, and a small gym with some maintenance issues.

Related guest reviews

10

Kevin

Aug 5, 2025

·

Stayed 1 night

Older building but everything was clean. Front desk staff were very kind and checkin was quick. Just off the interstate and near fuel and food. Plenty of parking for truck and trailer. Will definitely stay here again on my way back home.

10

carlean

Apr 29, 2025

·

Stayed 2 nights

No hot tub. Great pool area. Friendly staff.

8

Kathy

Feb 26, 2024

·

Stayed 1 night

It would have been nice to know the pool was closed for maintenance before we got there. It was one of the reasons we chose the place to stay. We were very disappointed in that.

4

Caroline

Apr 15, 2024

·

Stayed 2 nights

I feel the pictures are not accurate online, the pool was closed and that was extremely disappointing as it was not clearly stated anywhere noticeable that I would have seen without searching for it. They gave us a room with a window to the dark empty pool. Not a fan, will not stay here again.

10

Pam

Sep 16, 2025

·

Stayed 1 night

Staff is polite and friendly, beds are pillow top and dreamy, super HUGE pool heated to 78 degrees F and super CLEAN! Awesome location close to EVERYTHING!!!

8

greg

Jun 6, 2024

·

Stayed 1 night

Nice room. Great breakfast area. Gym was poorly maintained with broken machine, no water and no towels. Front desk staff were great and let me leave my motorcycle out front. Would stay there again

10

McCall

Jul 27, 2025

·

Stayed 2 nights

Big pool area. Clean. Great price

6

Kristine

Oct 8, 2023

·

Stayed 1 night

Changed my room when I got there for some reason. There are no elevators and the hot tub has been covered up and is not in use anymore. Otherwise breakfast was good and room was OK.

10

Sharina

Jan 5, 2026

·

Stayed 2 nights

Large spread for breakfast, clean rooms, friendly, the hotel has a weird layout, and the inner rooms have a view of the pool, but definitely would stay again. HAS 18 WHEELER PARKING!!

6

Ivars A

Jun 28, 2025

·

Stayed 1 night

Large sprawling layout, indoor pool area has several room AC units dumping hot air into the pool space.. loud and very warm! Very warm in the indoor hallways .. hotter than outdoor temperature!

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Cleanliness

Many guests find rooms and common areas clean, but reviews also report dirty floors or linens, hair or mold in bathrooms, lingering smoke/mildew odors, and hallways needing attention.

Related guest reviews

10

Valerie

Jan 20, 2025

·

Stayed 2 nights

Hotel was very clean. Room was very clean and comfortable! Staff was very friendly and welcoming. Will definitely stay again!

6

Chad

Aug 26, 2024

·

Stayed 1 night

As of aug 24 2024 - The rooms are very dated but they were clean. There was black mold in the shower but everything was well cleaned. Breakfast was great and the service amazing. I wouldn’t stay there again but I’m glad it was available when we needed it. It had a huge pool and pool area and it was well decorated with tables, chars and couches.

4

Rebekah

Jul 6, 2023

·

We stayed here for the College World Series not knowing anything about the area. This is an older hotel behind a truck stop. There were 18 wheelers parked in the back parking lot of the hotel and some sketchy things we’re definitely going on. I did not feel safe going in and out at night. Our AC in our room would not cool. There was dried blood splatter on the bathroom wall, pubic hairs in the tub, and holes in the blankets, among other things. The hallway smelled strongly of bleach from the indoor pool along with sewage. We asked for our room to be swapped and they changed it without hesitation. The staff was amazing and very friendly. I’m not trying to complain about free breakfast, but if that’s your thing, I’d just skip it. Overall, the hotel needs major renovations but even if those happen, it’s just in a terrible, seemingly unsafe area. I would not recommend this hotel/area.

8

Nathan

Aug 6, 2024

·

Stayed 1 night

Rooms were spacious and quiet. The rooms, beds, sheets, and bathrooms were clean. The hallways were a bit dirty and needed vacuumed. Overall as a last resort due to limited vacancy in Omaha, it was ok for the one night we stayed.

2

Brittney

Apr 13, 2025

·

Stayed 1 night

The rooms smelled terrible like cigarettes the cubbard was broken and coming off the wall the table leg was broken it had a weird feeling we ended up not stay and finding a new hotel room

2

Adeline

May 2, 2025

·

Stayed 1 night

Outdated. Falling apart. Dirty. Dim lit

10

Cynthia

Jun 25, 2025

·

Stayed 1 night

Reception was very friendly and professional. The motel is very clean, The beds are soft and the towels and sheets are very nice. Great motel for a reasonable price.

10

Debra

Jun 14, 2025

·

Stayed 2 nights

Overall our stay was excellent. The price and the location were great. We come to Omaha every June for a 3-day stay, and this hotel in Council Bluff, Iowa was a great option. Located just off I-80, it was a short drive to everything. The hotel was very clean and in good condition. The two-story hotel has a nice entryway lounge with multi-levels, Tvs, and seating also used for their full Continental breakfast. Breakfast has hot (scrambled eggs, bacon or sausage, tater tots, biscuits and gravy, waffles, toast, instant oatmeal) and cold (cereal, bread, pastries, boxed doughnuts, fresh fruit, yougurt with lots of toppings, juice and coffee) options which were a very good. There is a very large indoor pool area and pool, plus a small workout room. Our room was very clean and spacious, and the King bed was very comfortable. The only two issues which might be an issue for some is: 1) there is no elevator, and 2) not all areas of the hotel are air conditioned. The stairwells are pretty warm and the hallways are a little stuffy. However, the room was pleasantly cool. Lastly, the pool area is very warm, almost like a sauna. If youre actually in the pool, its probably not a problem. We will definitely stay here again.

10

Sharina

Jan 5, 2026

·

Stayed 2 nights

Large spread for breakfast, clean rooms, friendly, the hotel has a weird layout, and the inner rooms have a view of the pool, but definitely would stay again. HAS 18 WHEELER PARKING!!

2

Wendy

Jul 23, 2024

·

Stayed 1 night

Don't take your shoes off. The whole room was filthy & my feet stuck to the laminate floor. The staff was annoyed my huband wanted to read what he signed. We stayed in a room right by the side entrance and the noise was very loud from the door slamming every 20-30mintes from people coming & going. The sheets had grease smears on the side we didn't see until morning when the covers were pulled farther back. The bedside table drawer handle was broken and hanging on one side. There was a hole in the fabric of the arm chair. Dirt smudges on the shower curtain. This room was nothing like the pictures. If that wasn't enough the semis ran all night in the next parking lot and kept us awake between the door slamming all night. I can't explain how loud this was, I startled awake so many times. We couldn't wait to get out of here. Maybe the other side of the hotel is better, but for us, Never again.

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AI-generated summary based on recent guest reviews

Rooms

Beds are generally comfortable and some rooms are spacious, but decor feels dated in places, pool-facing rooms can be humid, and road, truck, or train noise is reported. Several reviews note in-room issues like nonworking TVs, weak HVAC, or tight layouts.

Related guest reviews

4

benedict j

Sep 20, 2023

·

Stayed 1 night

very tight room very small. desk was hard to work due lackof space. Very few outlets for devices for phones, computer,toothbrushes,etc.

8

Brenda

Dec 1, 2024

·

Stayed 1 night

My room looked out over the pool area which made it rather humid, but overall nice room.

10

Karen

Dec 2, 2025

·

Stayed 1 night

My room was huge, clean, and I loved everything about it!

10

Andrea

Sep 3, 2025

·

Stayed 1 night

Nice beds, nice TV with good channel selection, nice room, clean, quiet, close to food.

8

Carol

Jun 29, 2025

·

Stayed 1 night

The fact that this hotel did not have an elevator would affect my decision on whether to stay in the future. Tv in room didnt work. Overall the hotel was nice but a bit dated. Breakfast was very nice.

8

Patricia

Sep 10, 2025

·

Stayed 1 night

The hotel is fine and the room was clean. The hotel is located next to a truck stop however and I could hear the trucks running all night long.

10

Nancy

Oct 22, 2025

·

Stayed 1 night

We were traveling through and booked a room. Very comfortable beds.

4

Douglas

Feb 17, 2025

·

Stayed 4 nights

Truck and train noises bled into the room. Bathroom had an awful smell and couldn’t locate it. Walls were thin and conversations bled in whenever people walked by or in the room next door.

6

Ralph

Jun 23, 2025

·

Stayed 1 night

Room did not have a working TV or phone. We had to switch rooms after unloading all our stuff. Did finally get a good room but on 2nd floor and no elevator.

2

Cathy

Nov 18, 2023

·

Stayed 1 night

Rm146: had ZERO heat in Mid November 2023! And there was quite a cold draft coming in from UNDER the heating unit!! To top it off? Summer blanket. Great shower! Very nice, expansive well lit place-didn’t stick around for breakfast, though!!

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Service

Staff are widely described as friendly and helpful, often resolving issues quickly or accommodating requests. A few guests reported problems such as room types not honored, confusing pet fees or holds, and difficulty obtaining refunds.

Related guest reviews

8

Todd

Jun 15, 2025

·

Stayed 1 night

The staff was very accommodating with our needs.

8

cathy

Dec 3, 2025

·

Stayed 1 night

Room was clean, my TV didn’t work so they changed my room pretty quickly. Next room was better.

10

Andrea

Sep 11, 2023

·

Stayed 1 night

We came in very late and just needed to sleep. Though the staff person was busy for a while before she could check us in, she was very friendly and incredibly efficient. Our stay was wonderful!

6

Jonathan

Sep 3, 2025

·

Stayed 1 night

The room was fine but at check in the desk attendent told us the pet fee is **$80** PER PET. We paid $100 as the base room rate and they wanted an $80 pet fee! That's the highest I've ever heard of in 4 years of traveling all over the US and Canada with my 7 lb dog. My husband expressed his disbelief at the desk and from what I can see on our credit card statement it appears the employee only ended up processing a $20 pet fee. I appreciate that the fee was apparently negotiable, but it certainly felt like we were being ripped off.

10

Sheri

Jul 6, 2025

·

Stayed 1 night

Front desk staff was great

2

Tatyana

Aug 2, 2023

·

Stayed 1 night

We booked the room with two queen beds for 3 adults online through hotels.com. After 11h of driving we got to the hotel at 1am, got the the key and were ready to crash. Can you imagine our shock when we found that the room had only one bed! They sold our 2 bed room and gave us 1 bed without any notification! The next 1.5 hours we spent talking to the staff, waiting for them to talk to a manager, then us talking to the manager. At the end they said they were sold out 2 bed rooms and are not going to give us any discount on our one bed. They did offer us rollaway bed with no charge! It was a generous offer from the manager after an hour of arguing in the middle of night. Worst service ever!!!

10

LILLIAN

Aug 29, 2024

·

Stayed 1 night

Very helpful staff on checkin.

2

chris

Sep 10, 2023

·

Stayed 1 night

We going need bugs in our room while sleeping, the staff did nothing other than switch out rooms. After requesting a refund I was told the manager was on vacation for two weeks and refused to give me a refund for the room.

10

Mark Kevin

Sep 2, 2024

·

Stayed 5 nights

Super staff, always eager to help.

10

Jackie

Jun 9, 2024

·

Stayed 1 night

I was totally impressed with our stay at Best Western Crossroads of the Bluffs in Council Bluffs IA. First, we were early to check in, 12:30 p.m., we had a wedding to attend that would extend later into the night, so we just wanted to let the front desk staff know that we were here, we don't expect to get our room already. Could we just get our room key cards so that we could come back much later. The front desk employee told us she would check on our room, give her 10 minutes. She came back and said it was OK to check in and go to our room so that we could get dressed for the wedding. She went the extra mile to make sure we were happy! While the front desk person did this, we went and checked out the breakfast area. Very nice breakfast area and we were greeted by Ophelia, the breakfast employee who was still there. I told her what we were doing and she offered us coffee or something else to drink. She was very pleasant, smiley and helpful. The next morning, Ophelia saw me coming down to breakfast and remembered me. She greeted me warmly. She was so kind and helpful. You have the best employees! The room was very clean, the stay was comfortable. I would recommend this Best Western to anyone. We also stay at the Greentree Best Western in Moore, OK 2 times a year. They are the best also. Again, I'm very impressed with Best Western.

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AI-generated summary based on recent guest reviews

Location

Just off I-80/I-29 with food, fuel, and attractions nearby; convenient for Omaha and Council Bluffs. However, it sits by truck stops in an industrial area, so road, truck, and train noise and occasional safety concerns are mentioned.

Related guest reviews

8

Jill

Jun 27, 2023

·

Stayed 3 nights

Great location of property, it's close to gas stations & attractions & easy to navigate to/from. HUGE parking lot, felt safe. Staff very friendly & helpful & kind. Beds nice & firm & comfy. Only wish the bathroom counter was a little bigger or wish they had a larger table in room for all your stuff.

10

Charles M

Jan 23, 2023

·

Stayed 2 nights

The Hotel itself was great. The staff was nice. The rooms were excellent. Beds comfortable. My wife and I wanted a weekend get away and decided to go to Council Bluff. As we like going to casino's it was the perfect location.

8

Patricia

Sep 10, 2025

·

Stayed 1 night

The hotel is fine and the room was clean. The hotel is located next to a truck stop however and I could hear the trucks running all night long.

10

Pam

Sep 16, 2025

·

Stayed 1 night

Staff is polite and friendly, beds are pillow top and dreamy, super HUGE pool heated to 78 degrees F and super CLEAN! Awesome location close to EVERYTHING!!!

8

Donald

May 22, 2025

·

Stayed 2 nights

Located in an industrial area with lots of big trucking.

8

Katie

Jul 2, 2024

·

Stayed 1 night

Easy access to I-80

10

jospeh

Nov 26, 2024

·

Stayed 1 night

Easy to get to Right off the highway

6

Susan

Mar 18, 2024

·

Stayed 1 night

Neighborhood a bit downtrodden. Good meal at Salty Dog close by

10

Debra

Jun 14, 2025

·

Stayed 2 nights

Overall our stay was excellent. The price and the location were great. We come to Omaha every June for a 3-day stay, and this hotel in Council Bluff, Iowa was a great option. Located just off I-80, it was a short drive to everything. The hotel was very clean and in good condition. The two-story hotel has a nice entryway lounge with multi-levels, Tvs, and seating also used for their full Continental breakfast. Breakfast has hot (scrambled eggs, bacon or sausage, tater tots, biscuits and gravy, waffles, toast, instant oatmeal) and cold (cereal, bread, pastries, boxed doughnuts, fresh fruit, yougurt with lots of toppings, juice and coffee) options which were a very good. There is a very large indoor pool area and pool, plus a small workout room. Our room was very clean and spacious, and the King bed was very comfortable. The only two issues which might be an issue for some is: 1) there is no elevator, and 2) not all areas of the hotel are air conditioned. The stairwells are pretty warm and the hallways are a little stuffy. However, the room was pleasantly cool. Lastly, the pool area is very warm, almost like a sauna. If youre actually in the pool, its probably not a problem. We will definitely stay here again.

8

Jason

Sep 9, 2024

·

Stayed 1 night

Good hot breakfast with a lot of choices. Not just prepackaged food. Room was clean. No bad smells. Staff friendly. I would stay again even though the area was a little low rent. I did not feel unsafe and i could see my vehicle right out my room window.

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Dining

Breakfast is frequently highlighted for its large selection and attentive attendant. Quality can be inconsistent, with reports of cold or overheld items and occasional long lines.

Related guest reviews

10

Matthew

Sep 21, 2025

·

Stayed 1 night

The Continental breakfast is what blew my mind!

8

Edward

Nov 10, 2023

·

Stayed 1 night

Accomodations were great, the breakfast was of poor quality.

10

Kristin

Jul 8, 2024

·

Stayed 1 night

The breakfast was fantastic! Very conveniently located off the highway.

8

Justin

Sep 20, 2023

·

Stayed 1 night

The complementary breakfast was good but ran a short time which caused a huge line.

10

Michelle

May 11, 2023

·

Stayed 1 night

Wow! One of the biggest pools and biggest breakfasts at a motel. Great parking and more out back for RVs and trucks. Fridge and microwave. Lobby was huge and had nice couches❤️

10

Debra

Jun 14, 2025

·

Stayed 2 nights

Overall our stay was excellent. The price and the location were great. We come to Omaha every June for a 3-day stay, and this hotel in Council Bluff, Iowa was a great option. Located just off I-80, it was a short drive to everything. The hotel was very clean and in good condition. The two-story hotel has a nice entryway lounge with multi-levels, Tvs, and seating also used for their full Continental breakfast. Breakfast has hot (scrambled eggs, bacon or sausage, tater tots, biscuits and gravy, waffles, toast, instant oatmeal) and cold (cereal, bread, pastries, boxed doughnuts, fresh fruit, yougurt with lots of toppings, juice and coffee) options which were a very good. There is a very large indoor pool area and pool, plus a small workout room. Our room was very clean and spacious, and the King bed was very comfortable. The only two issues which might be an issue for some is: 1) there is no elevator, and 2) not all areas of the hotel are air conditioned. The stairwells are pretty warm and the hallways are a little stuffy. However, the room was pleasantly cool. Lastly, the pool area is very warm, almost like a sauna. If youre actually in the pool, its probably not a problem. We will definitely stay here again.

6

Debbie

Aug 20, 2024

·

Stayed 1 night

Your breakfast left a lot to be desired. The food was hard and cold and runny - Biscuits and gravy - The tater tots were like hockey pucks. Seriously, figure it out. Breakfast is the most important meal of the day. The floor in our room was just weird and sticky. The room smelled horribly of disinfectant.

8

Jason

Sep 9, 2024

·

Stayed 1 night

Good hot breakfast with a lot of choices. Not just prepackaged food. Room was clean. No bad smells. Staff friendly. I would stay again even though the area was a little low rent. I did not feel unsafe and i could see my vehicle right out my room window.

6

Greg

Jul 11, 2023

·

Stayed 1 night

Room was nice but the breakfast was one of the worse I have ever had.

10

Paul

Feb 21, 2024

·

Stayed 1 night

We have stayed at a lot of motels but have never had such a good breakfast. The hostess present kept everything so clean and updated.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1 $71	2 $71	3 $69	4 $71	5 $70	6 $102	7 $102
8 $71	9 $71	10 $71	11 $71	12 $71	13 $103	14 $103
15 $71	16 $70	17 $73	18 $71	19 $70	20 $102	21 $100
22 $70	23 $71	24 $71	25 $71	26 $70	27 $102	28 $100
29 $69	30 $70

Su	Mo	Tu	We	Th	Fr	Sa
		1 $70	2 $71	3 $72	4 $102	5 $101
6 $71	7 $71	8 $71	9 $72	10 $72	11 $103	12 $102
13 $73	14 $71	15 $71	16 $71	17 $73	18 $104	19 $102
20 $72	21 $73	22 $73	23 $70	24 $70	25 $100	26 $102
27 $73	28 $71	29 $71	30 $71	31 $71

Best Western Crossroads of the Bluffs

Prices for Best Western Crossroads of the Bluffs

Monthly average prices

About this property

Location

Room options

Standard Room, 2 Queen Beds, Refrigerator & Microwave

Suite, 1 King Bed, Jetted Tub

Standard Room, 1 King Bed, Refrigerator & Microwave

Standard Room, 1 King Bed, Accessible, Bathtub

Guest reviews of Best Western Crossroads of the Bluffs

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Best Western Crossroads of the Bluffs

Considering this hotel for your Council Bluffs trip?

Prices for upcoming dates