Grand Harbor Resort

Good breakfast, friendly staff, but the big slides were mostly shutdown .

I pre-paid for our stay through Hotels.com. I have been charged directly from the Hotel itself, 2 times. I am still going back and forth trying to our money back for which never should have been charged. Very disappointed and will not stay at there again. Such a hassle!

Our stay was Easter weekend. Front Desk was helpful, efficient, and friendly. Waterpark was the reason for this stay. Have stayed at this facility a couple of times previously. Included breakfast was O.K. Door to Riverwalk was locked for re-entry at 9:30 AM on the day of checkout. Stopped at Tony Roma's twice during our visit. Orders from the bar were very, very slow.

For the price we paid (under $100), the room was clean, comfortable, and better than expected. We were on a family road trip, so we only stopped for 9 hours to stretch our legs and get some sleep. The staff when we checked in was friendly. The mini fridge and microwave were great (we emptied our cooler for the night). The view from our window was beautiful. The only down side was we all found the pillows uncomfortable. We enjoyed watching a little TV before heading back out on the road.

couple of front end staff are not welcoming people in a nicer way.