Name: MainStay Suites Joliet I-55
Address: 3235 Norman Avenue, Joliet, Illinois, United States of America, Joliet, Illinois, US
Price range: $81–$147 per night
Rating: 7.5

What guests think

At MainStay Suites Joliet I-55, guests frequently praise the friendly, accommodating staff and the spacious rooms with kitchenettes, but many report inconsistent cleanliness, with stained linens, odors, and worn finishes showing the property needs more thorough upkeep.

Pools and the hot tub are a recurring sore spot, with frequent closures, cold or green water, and reports of slimy residue, though a few guests found the pool warm and enjoyable. Rooms vary: some are comfortable and quiet, but others suffer from maintenance issues like faulty locks and AC, uneven floors, broken outlets or elevators, and occasional noise or odors in halls. Expect a budget stay with helpful staff, variable upkeep, and amenities that may not always be available.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Pool and hot tub conditions are frequently problematic—closures, cold or green water, and dirty residue are common—and some report elevator or ice machine issues. A few guests enjoyed the warm pool, but availability is unreliable.

Related guest reviews

8

Jennifer

Aug 3, 2025

·

Stayed 4 nights

Rooms were very clean and newly renovated. No breakfast but we had a kitchen. Pool and hot tub not working. Basic workout room was nice. Coffee and tea in the morning.

10

Ashley

Apr 6, 2025

·

Stayed 2 nights

Guy who checked me In was amazing! Explained to me the hot tub had a film on it but they didn’t want guests to be worried so they were putting an out of order sign on it but said I could still use it. The next day I was told by 2 different people to get out and I explained what was said to me but they still insisted so I got out. Pool was so nice and warm though so it worked out.

6

Robert

Jan 21, 2023

·

Stayed 1 night

We booked this due to the pool and hot tub amenities. Both were closed due to construction during our visit. No offer to lower the rate

4

Suzanne

Aug 10, 2025

·

Stayed 1 night

Check-in process was slow, but grateful for early check-in. Pool was closed which ruined our plans for the evening. Room was dirty and needs updates. Outlets and tv didn’t work. Bathroom door and fan were extremely loud.

4

Marissa

Sep 2, 2025

·

Stayed 2 nights

We had stayed here before, but I had called ahead to see if the hot tub was working and was told “it is today”. But when we arrived, the hot tub was running but the water wasn’t even warm. The water looked dark green and the bubbles were a brown color. And there was no breakfast anymore.

2

david

Aug 5, 2025

·

Stayed 1 night

Overpriced and dirty. Pool and hot tub not working no breakfast Waiting for refund

6

Crystal

Mar 21, 2023

·

Stayed 1 night

The pool looked filthy the jacuzzi had dirt bubbles we turned around so fast other than that the room was clean

10

Kathleen

Mar 29, 2024

·

Stayed 3 nights

Very nice stay. Room was excellent! Super pool and hot tub area. Will be staying here again in the future!

4

Natalie

Jun 21, 2025

·

Stayed 2 nights

Ice machine never had ice. Only 1 on the property Room fridge didn’t close Elevator was sketchy and stopped in between floors like 10 times Hot tub was not hot at all Pretty bad stay if you ask me

2

Tamara

Sep 2, 2025

·

Stayed 1 night

The hot tub was cold and green, the ice machine was not working, stale breakfast muffins, 2 lamps in room did not work

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Cleanliness

Cleanliness is highly inconsistent: multiple reviews cite dirty rooms, odors, stained or hairy linens, and poorly maintained bathrooms. Some guests found rooms clean, but housekeeping quality varies.

Related guest reviews

4

Asminda

Apr 21, 2025

·

Stayed 2 nights

The doors were dirty, like poop dirty, stains that can be cleaned. Stains in the shower, in the ceilings, stains in the bed spreads. The customer service was good. But some of the staff didn't even speak. No pool, when online it said it had it. It was closed for cleaning. The overall feel was that it was an older building. There was also ants like crazy.

2

Amanda

Oct 19, 2025

·

Stayed 4 nights

This was honestly the grossest hotel I’ve ever stayed in. The staff was mostly nice except one woman upon check-in. The rooms and common spaces were filthy. Our room smelled like mold and was covered in stains all over the carpet, drapes, pillow cases, and sheets. There were actual drops of blood on the comforter - not stains, but fresh blood. The toilet reeked of urine. Either the seal was broken or it is rarely cleaned. The closet floors were trashed with dirt and bits of food. It was truly disgusting. Please take the reviews for this hotel seriously and avoid it, it’s horrible.

4

Margarita

Aug 20, 2025

·

Stayed 2 nights

The room was not cleaned and food on the floor and I had to sweep. The sheets had hair on the sheet and I had to replace all of sheet myself and clean.

4

Angela

Mar 8, 2024

·

Stayed 1 night

My first assigned room smelled like they took a large amount of bleach to attempt a cover up of pet urine smell. It also had a room across the hall with a squawking bird inside, so I requested a different room. Second room had uneven flooring, dirt and debris such as old socks, toiletries and dog food pellets on the bathroom floor under the sink, peeling paint in multiple places on the ceiling. I guess when you look for a budget-friendly room you get what you pay for.

8

Lori

May 23, 2023

·

Stayed 1 night

We arrived early and got early check-in which was great! We went to our room and one of the beds had tobacco from a cigarette on top on the blanket. When we pulled the sheets back, there was stains all over the fitted sheet. We were given new sheets upon request. The hotel advertises that it serves breakfast; however, there was not much to choose from. However, the hotel was clean, quiet, and we slept well.

6

Emily

Jun 17, 2025

·

Stayed 1 night

Nice rooms, fairly clean other than the floor was absolutely filthy. Somewhat questionable with location and patrons sitting on the floors in the halls. Overall it wasnt bad, we didnt have any problems at all. Would stay here again if ineeded to.

4

michael

Dec 31, 2023

·

Stayed 1 night

The bedding looked like it had not been washed. Dirt and HAIR on the fitted sheets. And on the comforter. The smoke detector needed a battery. They took care of the smoke detector. We had to replace the sheets. Did not feel comfortable in the bed.

2

Quila

Sep 24, 2025

·

Stayed 2 nights

Room was disgusting

2

Linda

May 8, 2023

·

Stayed 1 night

We were on a trip cross country and this was our sixth and final hotel of the journey. Had never stayed at one of these hotels before and it was the only one of the 6 different ones that was bad. It was a Comfort Inn converted to a MainStay and it seemed the conversion was not complete? It was the first time ever (and I have traveled a lot over the years), that I had to ask for new sheets. When I started to get ready to get into bed, I saw three different kinds of hairs in the sheets and yellowish stains near the pillow area of the sheets. I was promptly given a new set when I called the front desk. The bathroom was not very clean and the uncarpeted floor of the entire room was not well swept and was sticky. The only lighting in the room is from two lamps - no overhead lighting and we had to turn on the microwave light to get any light in the kitchenette area. I will likely never stay in a Choice Hotels system in the future.

2

Andy

Jun 10, 2023

·

Stayed 1 night

Very dirty and run down hotel room smelled like an ash tray. Elevator and halls filled with pot smoke. No functional smoke alarm in room constantly beeping. Bathroom exhaust fan broken and very noisy. Tv was broken in room.

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Rooms

Rooms are spacious with kitchenettes and comfortable beds for some, but many note maintenance problems such as weak AC, faulty locks, uneven floors, and nonworking outlets. Noise and hallway odors are occasionally mentioned.

Related guest reviews

6

Jenelle

Jun 16, 2024

·

Stayed 1 night

Very outdated and not functional. More extended stay not built for function. Full kitchen but no dresser. Bathrooms need updated and repainted.

8

Ashley

Oct 22, 2023

·

Stayed 1 night

Everything was okay until the heat/AC did not work but the front desk man fixed the issue. Also the room did not have much lightening. The facility and rooms were clean and I would stay again. Parking lot is very SMALL needs a bigger parking lot. I had to park in the other hotel parking lot.

6

Yancy

Jun 13, 2025

·

Stayed 1 night

It was okay. Water pressure in shower was bad. The toilet screeched every flush. The lock didn’t lock all the way. The blinds don’t cover the full window and they try to charge for a late check out

6

Tracy

Jun 23, 2025

·

Stayed 3 nights

The air conditioner was blowing air, but it never cooled down. It was so hot. The hallways and reception area was also very hot. The toilet was loose on the floor so it would move around. Otherwise everything else was ok for the price.

6

Kimberly

Apr 28, 2023

·

Stayed 1 night

I liked the cleanliness of the hotel interior and the room . I liked the kitchenette. The plugs in the room did not work well in trying to charge our cell phones and we could not connect to the WIFI to use our Bluetooth speakers.

6

Holly

Jun 17, 2024

·

Stayed 1 night

There was a butter knife holding up our shower rod, there was no console or dresser, just a wide open space. It was odd.

10

Sandra

Jun 9, 2025

·

Stayed 3 nights

Very comfortable and clean. Quick access to interstate. Mini kitchen in room.

6

Michele

May 19, 2024

·

Stayed 2 nights

Most the outlets in the walls and lamps did not work. So it was hard to plug in devices. One outlet was missing a cover, dangerous. Water was dripping on floor in bathroom from heat lamp fixture on ceiling. Curtains were stained, brown unknown substance. No usb outlets, out of date. No hangers in closet. No iron or ironing board. Tried to use the phone in the room to call the front desk. Phone did not work, phone jack was ripped out of the wall. Pool and pool water seemed dirty, does not seem to get proper cleaning. Room keys initially did not work, had to go to front desk to be fixed. Elevator had rough movements and made lots of noise, seemed like it was ready to break. Breakfast was only cereal, yogurt, toast, bagels, pancakes, sausage and eggs, not much of a varity. My stomach was upset after eating the breakfast. Room size was large. Nice microwave, dishwasher, stove top and fridge. Small TV and Tv position was hard to see fron couch.

4

Natalie

Jun 21, 2025

·

Stayed 2 nights

Ice machine never had ice. Only 1 on the property Room fridge didn’t close Elevator was sketchy and stopped in between floors like 10 times Hot tub was not hot at all Pretty bad stay if you ask me

6

Kevin

Dec 11, 2024

·

Stayed 7 nights

The hotel was decent. Our room 217 was uneven. The floor was warped. So were the cabinets, and it made the fridge crooked. When in the shower the ineven floor made you lean fwd. While showering. Tripped on the floor several times during the nighht. The hitel is sinking and should cost a lit less than what i paid. House keeping once a week or upon request.

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Service

Many guests praise friendly, accommodating front-desk staff. Others report rude interactions, slow or disorganized check-in, reservation or room-type issues, and limited response to towel or housekeeping requests.

Related guest reviews

10

Diane

Oct 7, 2025

·

Stayed 3 nights

Jenni and Michelle at the front desk were extremely accommodating to the special needs of my aunt. I am super grateful and will highly recommend this motel and would stay there again

2

Daniel

Sep 20, 2024

·

Stayed 1 night

When I arrived at the property they did not have a room and could not fulfill my reservation. I contacted hotels.com and they contacted the property for me and thankfully provided a full refund. I am thankful for the help I received and how they advocated for me to process my refund.

10

Nazzie

Jun 19, 2024

·

Stayed 4 nights

The staff was great 😃👍

2

Janette

May 29, 2024

·

Stayed 2 nights

Front desk employees are rude. On my previous stay months ago I was told by management if I arrive (flight) lands past midnight I do not have to get the room for the night before if I am checking in, in the middle of the night and will get a refund so I took that advice for my next stay. When I arrived at 2:30 am this past memorial weekend my flight landed at 1am a front staff was being rude and stating that is not their policy that I would have to come back at 8am to get a room (not sure the difference since it was just a few hours later). I arrived at 8am and the manager and the employee were there and the manager started acting rude and arrogant since he already knew what had happened by the time I got there. He was not being understanding as I was expressing my concerns and explaining what a previous manager told me. He said I can go stay somewhere else and he would cancel my reservation for having an “attitude” which it was not the case since they had the attitude when I approached the desk. I had to apologize to him and tell him I don’t want my reservation to cancel as I had slept in the car while I waited for 8am which he did not care. After I apologized he gave me my room keys and they gave me a dirty room that the shower head was broken and was throwing water all over the bathroom. I will never go back as I travel to Joliet often.

4

Amarnath

Oct 9, 2023

·

Stayed 1 night

Poor customer service, they dint give me 2queen beds room even though I booked and received reservation confirmation. But they gave 2queen beds for guests who arrived after me. Main reason they say is, I booked through third party app instead of their direct website. Their front desk and manager both did not even apologize instead they sounded careless and asked me talk to the customer care of third party app

10

Michael

May 16, 2025

·

Stayed 1 night

Amazing hotel, and staff!!! I will definitely be staying here again.😁

6

Thomas

Jun 19, 2024

·

Stayed 4 nights

No wake up calls twice..Breakfast poor quality.No room service for 4 days had to go down and get our new towels.Not acceptable.

2

Ashley

Sep 3, 2025

·

Stayed 10 nights

I stayed at this hotel from Aug 21–Aug 31, 2025, and it was by far the worst hotel experience I’ve ever had. • Room conditions: When I checked in, the toilet was broken, there was no screen in the window (a huge safety hazard), and the walls and curtains were filthy. The sink smelled like rotting food and there was even a mustard packet and cigar in it. The A/C leaked under the bed, and several outlets didn’t work. • Safety concerns: On six separate mornings, maintenance staff tried to enter our room while we were inside—even attempting to use a key! There was also an unannounced “city inspection” where four men entered our room unexpectedly. Across the 10 days, 24 different staff members came into our room. It was extremely unsettling, especially as a woman. • Noise & disturbances: Loud parties outside until 2:30 AM, guests screaming in the hallways, and housekeeping waking us up at 8 AM on checkout day despite a “Do Not Disturb” sign. • Unprofessional staff: When I called for towels, I was told “you can come get them” and hung up on. When I called to speak to the manager, the front desk admitted they “knew exactly” what I was talking about with staff entering rooms—so this seems to be a known issue. This stay was unsafe, unsanitary, and unacceptable, and I would not recommend this hotel to anyone.

8

Karen

Dec 23, 2025

·

Stayed 1 night

The staff was wonderful! Jeni at the reception desk was very helpful and friendly! We really appreciated her! The room was a nice size and clean, but the paint on the walls and doors was falling off and the grout along the bathtub was black. Our door latch didn’t close unless we pulled up as hard as we could on the handle. Then it would latch and we could lock it. The location to where we needed to be was close and we liked that convenience.

10

Allison

Jul 15, 2025

·

Stayed 2 nights

This is definitely a value hotel, but I found the bed very comfortable and the amenities were nice. Fresh coffee in the lobby, very friendly and helpful staff. I really liked the full size fridge in the kitchenette, perfect for a family party weekend!

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Location

Convenient for highway access and getting around the area, with several guests citing the interstate nearby. A few comments mention a questionable feel and not ideal for families.

Related guest reviews

2

Norma

Mar 15, 2025

·

Stayed 1 night

Not Family friendly... Absolutely do not recommend this place..Did not feel safe..Very shady scarry guests.. Don't stay here if you Have kids

10

Sandra

Jun 9, 2025

·

Stayed 3 nights

Very comfortable and clean. Quick access to interstate. Mini kitchen in room.

10

RustyandMichelle

Apr 15, 2024

·

Stayed 3 nights

Room 319 smelt like fish and it needs a new sleeper sofa, the Hot tub was fabulous and the location was perfect for us

8

Karen

Dec 23, 2025

·

Stayed 1 night

The staff was wonderful! Jeni at the reception desk was very helpful and friendly! We really appreciated her! The room was a nice size and clean, but the paint on the walls and doors was falling off and the grout along the bathtub was black. Our door latch didn’t close unless we pulled up as hard as we could on the handle. Then it would latch and we could lock it. The location to where we needed to be was close and we liked that convenience.

6

Emily

Jun 17, 2025

·

Stayed 1 night

Nice rooms, fairly clean other than the floor was absolutely filthy. Somewhat questionable with location and patrons sitting on the floors in the halls. Overall it wasnt bad, we didnt have any problems at all. Would stay here again if ineeded to.

10

RUSLAN

May 24, 2024

·

Stayed 1 night

Calm and cozy. Friendly personal. Good location

8

Rolando

Oct 17, 2023

·

Stayed 1 night

Nice place easy to get around.

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Dining

Breakfast ranges from good to very limited or unavailable, with reports of stale items and minimal selection. Coffee is available, but offerings are inconsistent day to day.

Related guest reviews

8

Elizabeth

Jun 15, 2024

·

Stayed 3 nights

We were in Joliet for 3 nights at the Old Canal Days in Lockport as an Art Vendor. This place had excellent guest reception, great breakfast, a pool and allowed my pet for a minimum fee of 10$. Wow it was a great stay! I woul give it 5 stars, but only one fork in the room and no wash cloths. Otherwise, I will still try to make my long trip stays a Main Stay!

4

Jennifer

May 9, 2023

·

Stayed 1 night

Poor breakfast. Not many complimentary toiletries in room, just shampoo. No conditioner or lotion

10

Maureen

Jun 19, 2023

·

Stayed 3 nights

Great breakfast every morning. Staff was very helpful. There was nothing bad I can say

4

Marissa

Sep 2, 2025

·

Stayed 2 nights

We had stayed here before, but I had called ahead to see if the hot tub was working and was told “it is today”. But when we arrived, the hot tub was running but the water wasn’t even warm. The water looked dark green and the bubbles were a brown color. And there was no breakfast anymore.

8

Lori

May 23, 2023

·

Stayed 1 night

We arrived early and got early check-in which was great! We went to our room and one of the beds had tobacco from a cigarette on top on the blanket. When we pulled the sheets back, there was stains all over the fitted sheet. We were given new sheets upon request. The hotel advertises that it serves breakfast; however, there was not much to choose from. However, the hotel was clean, quiet, and we slept well.

2

david

Aug 5, 2025

·

Stayed 1 night

Overpriced and dirty. Pool and hot tub not working no breakfast Waiting for refund

4

Kellie

Apr 25, 2025

·

Stayed 2 nights

Pool was down and no open breakfast. refrigerator didn’t work.people yelling @ 3:30 in the morning

4

Shannah

Feb 1, 2024

·

Stayed 1 night

It was clean, however my heating was not working and the breakfast was disgusting.

8

JENNIFER

Apr 3, 2023

·

Stayed 2 nights

The front desk guy was kinda rude did not greet us. No smile Breakfast was great

2

Tamara

Sep 2, 2025

·

Stayed 1 night

The hot tub was cold and green, the ice machine was not working, stale breakfast muffins, 2 lamps in room did not work

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AI-generated summary based on recent guest reviews

Month	Average price
January	$73
February	$77
March	$84
April	$87
May	$94
June	$103
July	$118
August	$85
September	$91
October	$89
November	$84
December	$71

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15 $147	16 $97	17 $97	18 $139	19 $138
20 $91	21 $93	22 $96	23 $97	24 $97	25 $133	26 $117
27 $90	28 $86	29 $93	30 $86

Su	Mo	Tu	We	Th	Fr	Sa
				1 $94	2 $111	3 $117
4 $81	5 $90	6 $93	7 $103	8 $96	9 $126	10 $126
11 $88	12 $89	13 $91	14 $95	15 $99	16 $128	17 $129
18 $89	19 $92	20 $95	21 $99	22 $94	23 $128	24 $130
25 $86	26 $93	27 $96	28 $101	29 $102	30 $123	31 $121

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Monthly average prices

About this property

Location

Room options

Suite, 1 Queen Bed, Accessible (Efficiency)

Suite, 1 King Bed with Sofa Bed (Efficiency, Upgrade)

Room, 1 King Bed, Accessible

Room, 1 Queen Bed

Suite, 2 Queen Beds

Suite, 1 Queen Bed with Sofa Bed (Efficiency, Upgrade)

Guest reviews

Good

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about MainStay Suites Joliet I-55

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Prices for upcoming dates