MainStay Suites Joliet I-80

The staff were friendly and helpful. However, we stayed here the same time of year last year and found the hotel had deteriorated substantially over the last year. The elevator needs substantial maintenance as the slack in the chain would cause a drastic jerk when it would begin to move. They also no longer have Continental breakfast offered. As for our room the counter in our bathroom was just hanging there, like someone had sat on it or pushed down on it. The shower head was so clogged With hard water deposit that water was barely trickling out. There was dirt in every corner of the room. I’d live to say that I’d be back next year but I can’t guarantee that due to the state we found the room in this year.

I didn’t like the fact that someone walked in and watched me attempt to work out but they did lock the doors

Filthy floor in bathroom. Hair everywhere. People up after 11pm messing around in the weight room making all kinds of noise - no closure time on room. People up all hours of the night in neighboring rooms talking - no sound insulation between rooms.

I was apprehensive about taking my dog for the first time to stay at a hotel. I wasn’t sure how he would behave when I left him alone. Upon entering I was greeted at the front desk with a warm welcome by a lady that had a little dog following her around. We were checked in and I asked about the swimming pool. The amenities online stated that it would have a pool and they don’t. We were a little disappointed but since this was Orbitz issue for not updating the amenities, I let it go. We were there for four nights so I also enquired bout the laundry facility and she told me they have one on site and can give me some change if I need it. We got into our room and it was nice. There was new cookware and a new dishwasher and large fridge. The next day we were planning to go out for a while. As soon as I left, my do started barking. I was concerned because we couldn’t take him with us and leave him in the car. I went to the front to ask if it would be an issue and she informed me that there was a trucker in the next room that was a day sleeper. The. Ache started to check the other rooms. She found one on the other side of the hotel and upstairs where there weren’t any guests and said we could move there and his barking shouldn’t bother anyone. We were grateful and got moved. The new room was also near a side exit so she said we could use that door and it would be easier to take him out. My dog got acclimated, the rooms were nice, the beds were comfortable and the staff was amazing!

Many vacant buildings in the area. Floor was sticky in our room. It seems like there are many long term residents. This morning when we left, more than half the rooms had huge bags of trash outside their doors. Oversize parking is parking outside the parking lot along the access road. No restaurants nearby.

Price good. Room was not clean, bathroom was the worst. Room never vacuumed, not towels or toilet paper in bathroom. Toilet lid dirty.

It was a clean place and family friendly.

Clean

Clean and staff was helpful.

The room was dirty, there was a roach on the floor and overall it was just not the best

The staff were friendly & as helpful as could be, but the cleanliness of the property was questionable. No clean towels were available at the front desk. When I asked housekeeping about clean linen, she pulled towels from the cart that she was pushing while cleaning rooms. They weren’t folded, so it can be easily assumed that I was given dirty towels. Also, I woke up to a roach in the bed beside me.

Filthy floor in bathroom. Hair everywhere. People up after 11pm messing around in the weight room making all kinds of noise - no closure time on room. People up all hours of the night in neighboring rooms talking - no sound insulation between rooms.

Wen i checked in my room was not ready it was still dirty i had to wait 40 minutes for them to have my room ready. Nothing worked, bathroom sink was clogged, toilet wouldn't flush, floors were very dirty and sticky, tv didn't turn on, and the phone didn't work.

Was very clean neat I have no complaints at all will be staying again

The room had a peculiar odor which made the stay uncomfortable. The floors were not well swept, and we were left with a used bottle of shampoo. Personnel was friendly but not enough for us to come back. In addition, the microwave was larger than the TV. You can do better.

The hotel was clean, the staff courteous. The room had a full kitchenette, and met my needs perfectly. I was pleased with the hotel and room for the price!

Easy in off I80 and convenient. Nice staff, better than expected kitchenette rooms than much nicer hotels.

Close to sams, but walls are paper thin so you could hear everything in adjacent rooms.

Could not control room temperature, bethroom vent inoperative; otherwise, everything elso was satisfactory.

Good location. Friendly staff. Just need better water pressure coming out the shower.

The shower had only one temperature- scalding hot.

The first room rm 200 the A/C didn't work ..the second room Rm 204The water pressure in the shower is almost none existed barely comes out... Other than that love the room the area is great the young lady that assisted me upon arrival the so great throughout my stay very polite friendly and an overall great customer service

Full size appliances in room was great. The air conditioning didn't regulate properly. There wasn't a staff person at front desk and had to wait more than 20 minutes to be checked in. The staff was very professional was they appeared.

The room that I had the heat stopped working, or altogether wasn’t working, was gone most of the day, but when I came back to turn on the heat, it was freezing in the room had to switch rooms, which was unfortunate, because we were already all unpacked

I like the friendly staff, the kitchens in the room and big refrigerator.

the desk clerks were very helpful with directions, recommendations, and availability for hotel services.

Nice staff

Clean and staff was helpful.

The staff went above and beyond to help me print our race tickets because I forgot!

The staff were fantastic, good stop over point for us

The first room rm 200 the A/C didn't work ..the second room Rm 204The water pressure in the shower is almost none existed barely comes out... Other than that love the room the area is great the young lady that assisted me upon arrival the so great throughout my stay very polite friendly and an overall great customer service

Full size appliances in room was great. The air conditioning didn't regulate properly. There wasn't a staff person at front desk and had to wait more than 20 minutes to be checked in. The staff was very professional was they appeared.

The stay was alright, nothing special. As a choice privilege Gold member I don't expect to be getting rushed to check out at 10 am. Every other Hotel in Joliet gives you until 12. The lady at the front desk made is so difficult to extend for 1 day I would never stay at another main stay. Very rude and uncooperative. Stayed down the street at clarion where extending the next day over the phone was easy as it should be.

Front desk people were rude, and our room was not clean at all. Our bathroom toilet literally had poop in it, lots of crumbs on the floor, and when we asked for extra towels they lady had an attitude. I get if your don’t like your damn job quit, that no reason to treat people that come to stay at the hote. First and last time we stay at that hotel.

Worst experince staying at a hotel in my life. Ive never been so frustrated or disgusted. The first room they put us in was not clean and there was throw up on the counter, the second room was fine, however a hour after we left for an event i received a call saying we were being moved to another room and my back would be available for pick up at the counter. Our third room was without ac and when we went in it was 80 degrees in the bedroom, i went back down to the counter and she gave us a fourth room that was already occupied when we opened the door. Never, ever, never, ever, ever again would i stay nor would i recommend!

Easy in off I80 and convenient. Nice staff, better than expected kitchenette rooms than much nicer hotels.

Good location. Friendly staff. Just need better water pressure coming out the shower.

everything was perfect everything was close to the hotel The only thing that didn't have as much variety for breakfast but the rest was perfect I would come back again

It was convenient for what we needed and the cost was rather higher than anticipated! We needed to be in that general vicinity so that made it good!

I loved how convenient it was and the comfortable atmosphere.

Comfortable and reasonable price, close to hospital, restaurants and shopping. What I didn't like was the people including the front desk clerk smoking at the entrance door to the hotel. The second night I was there, a person was on his phone in the middle of the night on speaker phone, talking really loud.

Hotel is in good shape and it was clean. Area feals really safe. Breakfast was really poor only muffins and coffee but at least is something. I would recomend it if breakfast is not that important.

Clean and convenient

Great staff close to The Forge

Many vacant buildings in the area. Floor was sticky in our room. It seems like there are many long term residents. This morning when we left, more than half the rooms had huge bags of trash outside their doors. Oversize parking is parking outside the parking lot along the access road. No restaurants nearby.

The staff were friendly and helpful. However, we stayed here the same time of year last year and found the hotel had deteriorated substantially over the last year. The elevator needs substantial maintenance as the slack in the chain would cause a drastic jerk when it would begin to move. They also no longer have Continental breakfast offered. As for our room the counter in our bathroom was just hanging there, like someone had sat on it or pushed down on it. The shower head was so clogged With hard water deposit that water was barely trickling out. There was dirt in every corner of the room. I’d live to say that I’d be back next year but I can’t guarantee that due to the state we found the room in this year.

The kitchenette was nice and reasonably well equipped. The breakfast is limited and only available until 9 AM.

everything was perfect everything was close to the hotel The only thing that didn't have as much variety for breakfast but the rest was perfect I would come back again

Hotel is in good shape and it was clean. Area feals really safe. Breakfast was really poor only muffins and coffee but at least is something. I would recomend it if breakfast is not that important.

Cozy lil cheap spot for a good sleep and coffee