DoubleTree by Hilton Chicago - Oak Brook

Parking

Clean room

The bathroom ceiling is peeling, the toilet looked clean but discolored due to needing a toilet replacement. The tub needed updating. The inside of the tub was old looking from wear and tear, the ceiling over tub was peeling, the tub faucet was loose from the wall, when I turned water on in shower, the water sprayed outside the tub instead of coming out evenly. Some of the walls in the hall on my 4th floor seemed to have plaster and no paint. I was told by front desk they were in middle of remodeling the rooms, but when I stayed at the same hotel more than a year ago I was told the same thing. I had to request a fridge when I checked in which took approximately 3 hours. Thankfully, I didn’t have any issues with staff or breakfast. I give the hotel a plus for free parking. I did however was looking forward to having breakfast in my room and was told by I would have to pay extra due to breakfast being buffet style.

The room I paid for was not available so they placed me in another room which wasn’t accommodating for the amount of people that was with me. The room had many issues the shower was broken the water wouldn’t drain in the tub . Just a horrible experience

Beware - this hotel has chronic HVAC issues. I booked here because it’s close to oak Brook center and the other hotels right there were significantly more expensive. Regretted it immediately. I asked at the front desk if they were having any hvac issues in the room and I was assured - no not at all. Went to my room and it was sweltering. Called down and phone rang and rang no answer. Finally got someone on the phone and they told me they would send maintenance. Took him about two hours to come but he was great once there. Turns out my hvac had been shut down in the room and some important part both unpluggged and broken. He fixed it but was about 10 pm by the time it was resolved. I’m officially done with this hotel. A shame because it has the potential to be a decent place but has consistent issues with lobby and public hvac and rooms. They need to put some money into Fixing the place.