Name: Sonesta Simply Suites Naperville Warrenville
Address: 27W300 Warrenville Road, Warrenville, Illinois, United States of America, Warrenville, Illinois, US
Price range: $88–$152 per night
Rating: 7.73

What guests think

At Sonesta Simply Suites Chicago Naperville, reviews describe a mixed stay: many praise friendly front-desk staff and the spacious suite layout with in-room kitchens, while recurring complaints cite dated conditions alongside cleanliness and maintenance problems.

Multiple guests report strong odors and pests such as roaches, plus occasional loud noise from other guests or HVAC and some reservation or check-in issues. Facilities feel limited, with broken or outdated gym equipment, intermittent elevator problems, sparse lobby snacks, and a daily parking fee noted by several guests. On the plus side, the location is generally convenient and quiet for local errands and visits. Expect basic, budget-friendly suites with trade-offs in upkeep and consistency.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities feel limited and worn: multiple guests report broken or outdated gym equipment and sparse lobby snacks, with some mentioning elevator issues or inconvenient access. Parking carries a daily fee, and some note the lot needs resurfacing.

Related guest reviews

4

Jenifer

Jul 17, 2025

·

Stayed 2 nights

Window on first floor not secure from alley and unlocked. Very loud noise from hallway. Water said to be unavailable 9am to 6pm.

8

Jeanantry

Sep 25, 2025

·

Stayed 6 nights

The staff was great from start to finish! Parking was excellent and convenient, and the overall cleanliness of the hotel was impressive. Even the laundry facility appeared well-maintained, although I didn’t personally use it. That said, there are a few areas that could be improved: 1. Fitness Center – The gym equipment really needs an upgrade. The treadmills were loud and outdated, while the stair-master, stationary bikes, and elliptical were all out of order. 2. Luggage Carts – There simply weren’t enough available. Most of the time they were in use, and with my room located a good distance away, this made moving luggage inconvenient. 3. Snack & Drink Options – The selection was very limited and rarely stocked, which was disappointing. Overall, the service and cleanliness made the stay pleasant, but the amenities could use some serious attention to bring the experience up to a higher standard.

8

Joseph

Jul 31, 2023

·

Stayed 2 nights

Basic hotel, no amenities, elevator didnt work,

8

J

Apr 24, 2025

·

Stayed 6 nights

The room was spacious and clean. Loved the full-size recliner!! Didn't really have any cleaning service to speak of but no worries, as I'm capable to throw out my own garbage, get new towels and get TP and kleenex at the front desk. Although, many at the front desk spent a lot of time out-front smoking and on-break. The parking lot, needs resurfacing..although the $5/day fee may be raised to cover the cost? I'd probably come back as it's close to many things I like and the cost is fair.

8

Julie

Jul 14, 2025

·

Stayed 1 night

Nice room and hotel. Gym had what we needed also. Would stay again

6

Sellie

Aug 24, 2025

·

Stayed 2 nights

There was a dirty face towel hanging on shower curtain, trash on top of cabinet in bathroom. Other than that it was ok, don’t like that the room hardly has any thing in there, and no ice machine, elevator not that convenient. No drive up as well. Will probably never stay at this particular Sonesta because of the location and lack of amenities

6

Janice

May 31, 2025

·

Stayed 3 nights

The property seems tired and not well maintained. We received no housekeeping services while we were there for three days. Front desk staff was often absent. Many rules seemed designed for protection such as no public restroom in the lobby area — which inconvenience guests who are staying there. There are many other better options in this safe suburban area; we will choose another next time.

8

Al

Aug 3, 2025

·

Stayed 1 night

No food prepared on site. Snacks available at front desk.

6

Nancy

Jun 29, 2025

·

Stayed 2 nights

Nice staff and convenient location. Smells in room, including cooking odors. Some noise. They charge you $5.30 per day for parking, which is not shown on Hotels.com or on their own web site. I was not told about this when I checked. No other hotel Naperville/Warrenville has ever charged me for parking.

6

Nancy

Jun 21, 2025

·

Stayed 1 night

Beds are good, convenient location, nice staff. Can be noisy. Lots of smells, including cooking from other units. Towels will not dry out,but desk will provide clean towels. Laundry now requires that you download an app and put money on an account in order to use washers and dryers. Seems cumbersome to us, so we just waited until our next hotel that had a fast coin op machine, for less than half the cost of Sonesta laundry. Desk told us after the fact there is a $5.30 daily charge for parking, which I did not find anywhere when booking. No other hotel in this area has ever charged us for park8ng.

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Cleanliness

Cleanliness and maintenance are inconsistent: multiple reviews mention roaches, mold, dirty towels or hair, backed-up drains, and strong odors (weed, cooking, perfume, urine) in rooms and hallways. Others found spaces acceptably clean, but housekeeping frequency and thoroughness vary.

Related guest reviews

2

Jaime

Oct 14, 2024

·

Stayed 1 night

This hotel is awful. Don’t be fooled by the pics. They are very old. This place was filthy. It smelled like human urine the moment I walked in. And there were two roaches running across the kitchen counter the moment I flipped the light on. Went in the bathroom… roach on the wall. I posted the pics on my google review. Then went to the bed… spider on the wall next to the bed. There was dried up vomit in the hallway the whole time I was there. I know the staff saw it because I saw her at the end of the hallway changing a garbage bag. And her only way back to the main area was to walk right past it. When I approached her and told her about the roaches, she told me that the Orkin man was just there to spray. Which tells me that they are aware of the issue. The place was just disgustingly dirty. Please do not stay here. I do not know how corporate has not shut this place down yet. The prices are decent but for an extra $30 you can go sleep peacefully in the Hyatt up the street.

6

Precious

Jun 24, 2025

·

Stayed 2 nights

The area for this hotel is nice and quiet. The staff seemed nice and were helpful. But the suite could have been cleaned better. My sheets were dirty

2

Bruce

Jun 30, 2025

·

Stayed 1 night

Room we were issued at 10:00pm he had not been cleaned. Bed was still unmade and dirty towels were in the bath. Had not been serviced Next room was just soso an smelled of marijuana

6

Kate

Sep 29, 2025

·

Stayed 3 nights

Was a bit let down staying at this location. It felt dated and sleepy. The front entrance had a cheap smelling fake fragrance as soon as you walked in. Bathroom in room had multiple hairs in the shower/tub and on the shampoo bottles which made everything feel dirty. Kitchen area had obvious water damage on the floor that had been long ignored. They also did not allow any control over the room temperature. The thermostat was locked and didn’t even show a reading when looking at it. The air simply came on and off every so often. Wouldn’t stay here again based off these items.

6

Ryan

Oct 11, 2025

·

Stayed 1 night

Stay was pretty good besides the hole hotel smelling like weed. Other than that it was ok. Room was clean but the bathroom floor by the toilet was dipped. Tiles were loose.

2

Richard

Nov 28, 2023

·

Stayed 3 nights

The place was dirty and gross. We left after 20 minutes.

4

Thomas

Sep 17, 2023

·

Stayed 1 night

The hotel had nothing stocked in their store at the entrance. Garbage and food was all over the hallway floors. The second floor smelled terribly of marijuana, and you can hear people screaming from their rooms as we walked to our room.

2

Samantha

Nov 26, 2023

·

Stayed 1 night

Cockroach in room. Room not fully cleaned in many areas. Mold in shower and vents. Cobwebs in corners. If able I’d like to submit photos

4

Denise

May 15, 2025

·

Stayed 5 nights

Sonesta Suites was one of the less expensive options and you get what you pay for. The grounds were neglected with overgrown plants, the smell in the hallways was offensive, and the gym was not well maintained (elliptical did not work and 15 lb weights missing). Our room was worn and the bathroom tile was broken and floor around the toilet was caving in. The beds were clean and comfortable but the overall condition of the Suites made it difficult to relax. We would not recommend.

4

Nicole

Nov 20, 2025

·

Stayed 2 nights

The only redeeming quality of this hotel was the front desk. If it wasn't for them, we would have asked for our money back. Upon check-in, the system was not working properly so it took almost 20min to check in (again, the staff was very kind and apologetic so we were not upset with them). The building itself had a very strong perfume odor, which was almost nauseating. Our room smelled as well. Our ice machine was broken. Upon entering our room, I noticed the toilet had not been flushed making us wonder if the room had been cleaned at all. Our second night we ended up having roaches on our counter which was disgusting!!!! I would have switched rooms but it was late and we just wanted to sleep and get out as fast as we could. Again, the staff was kind but we will never stay here again. It was VERY disappointing. And having to pay for parking while they have an entire parking lot is ridiculous

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Rooms

Suites are spacious and include kitchen setups, with several guests finding beds comfortable and layouts practical. However, many describe dated, worn fixtures and intermittent noise from other guests or HVAC, with occasional issues like limited temperature control or a nonworking stove.

Related guest reviews

2

Rontrell

Apr 14, 2024

·

Stayed 2 nights

Front desk was super rude room was dirty. The carpet was ripped up. The cabinets was off the hinges. The furniture was two different colors. The pullout mattress was old.

10

Christopher

May 13, 2025

·

Stayed 1 night

I spent a considerable amount of money for one night in a suite, which was more than most places in the area, and I wasn’t happy about the condition of the room. There were rusty light fixtures and other metal fixtures in the bathroom. The floor tiles were loose and in bad condition with missing grout. Damage to the walls, furniture, and other items that don’t seem to be maintained well for a good guest experience. Overall, I wasn’t happy with the condition of the room given the price. If the price was much lower, then it would not have been an issue. However, when you are charging above or much more than the going rate, then the condition and maintenance needs to be better. The front desk staff were very nice and professional.

8

Ray

May 18, 2025

·

Stayed 3 nights

Over all very good, our only issue was noisy guests above us at 3am.

6

Dan

Jul 11, 2023

·

Stayed 1 night

Many noises from the HVAC system all night.

10

Ginka

Jul 12, 2025

·

Stayed 1 night

The room was clean and large. The front desk was very friendly and accommodating to our needs.

6

Kate

Sep 29, 2025

·

Stayed 3 nights

Was a bit let down staying at this location. It felt dated and sleepy. The front entrance had a cheap smelling fake fragrance as soon as you walked in. Bathroom in room had multiple hairs in the shower/tub and on the shampoo bottles which made everything feel dirty. Kitchen area had obvious water damage on the floor that had been long ignored. They also did not allow any control over the room temperature. The thermostat was locked and didn’t even show a reading when looking at it. The air simply came on and off every so often. Wouldn’t stay here again based off these items.

10

Barry

Nov 20, 2025

·

Stayed 1 night

Room was spacious and clean. Staff was kind and helpful.

8

Aathinathan

Oct 29, 2023

·

Stayed 2 nights

Bedroom and living room were separated by walls which was like home. We just loved it!!

10

David

Jun 9, 2025

·

Stayed 2 nights

It was my first time staying at a Sonesta, and I literally called my wife and exclaimed, they have a fridge, microwave, dishwasher, stovetop and large workspace!!!what?! I travel all the time for work and we travel often for pleasure, and I have to say that this was the best amenities for an affordable price that I have ever encountered.

6

jason

May 22, 2023

·

Stayed 1 night

To start positive-The beds were comfortable and the suite itself was roomy. Manager on site was very very friendly! Now- The signs posted upon driving in about not being responsible for theft started us off with an eerie feeling. Bathtub was plugged. The entire stairwell and second floor smelled of pot. HUGE pot party in room 201. I saw at least 15 people going in and out and I will not be back because of that. Trash bins at end of halls were all over flowing.

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Service

Service feedback is mixed: many praise friendly, helpful front-desk staff, but others report rude or absent personnel, slow or problematic check-in, and poor response to disturbances or maintenance issues. A few guests also experienced booking or overbooking problems.

Related guest reviews

8

Jeanantry

Sep 25, 2025

·

Stayed 6 nights

The staff was great from start to finish! Parking was excellent and convenient, and the overall cleanliness of the hotel was impressive. Even the laundry facility appeared well-maintained, although I didn’t personally use it. That said, there are a few areas that could be improved: 1. Fitness Center – The gym equipment really needs an upgrade. The treadmills were loud and outdated, while the stair-master, stationary bikes, and elliptical were all out of order. 2. Luggage Carts – There simply weren’t enough available. Most of the time they were in use, and with my room located a good distance away, this made moving luggage inconvenient. 3. Snack & Drink Options – The selection was very limited and rarely stocked, which was disappointing. Overall, the service and cleanliness made the stay pleasant, but the amenities could use some serious attention to bring the experience up to a higher standard.

2

Terrell

Sep 12, 2024

·

Stayed 1 night

They overbooked, I prepaid, they had no room and refuse to give a refund. They are thieves!!! Unprofessional, never recommend!!!

4

Nancy

Jul 20, 2024

·

Stayed 1 night

Upon arrival a very rude employee greeted me with “I can’t check you in right now our system is down” and after asking her a few questions she refused to help me and literally walked away. Another very nice employee stepped in and had no problem checking me in. So tell me why one could help and the other refused. She has no business doing that job with her attitude.

2

Joshua

Jun 4, 2023

·

Stayed 1 night

This place looked terrible. The hotel was booked using hotels.com. My family arrived, we were from out of state and needed some where to stay for the night. We drive drove to across the city to stay here only to be told our reservation was canceled because they did not have any rooms for us. We were not notified of this cancellation. Gone front desk was not helpful all they would tell us is the room was canceled and we would have to deal with hotels.com. The place did not look clean at all. We were left trying to find a place to stay in the middle of the night. Hotels.com did not seem to care about this as no compensation for having to drive all over in the middle of the night. They did not seem to worried about the fact they charged me $200 for a room that was canceled 5 mins after booking, but no notification was given. They stated my bank should be refunded in 7-10 days. This place was garbage and in my opinion so was hotels.com

2

Jonathan

Jan 26, 2025

·

Stayed 1 night

Had made a reservation, got to the location was told to WAIT 10 minutes. Cause I had just made the reservation. Reservation don’t take more than 30 minutes to show up or for them to get an email. First and last time staying at this place with rude staff.

10

Mariah

Nov 24, 2023

·

Stayed 1 night

The front desk person was very nice, helpful, and attentive.

10

Barry

Nov 20, 2025

·

Stayed 1 night

Room was spacious and clean. Staff was kind and helpful.

6

Janice

May 31, 2025

·

Stayed 3 nights

The property seems tired and not well maintained. We received no housekeeping services while we were there for three days. Front desk staff was often absent. Many rules seemed designed for protection such as no public restroom in the lobby area — which inconvenience guests who are staying there. There are many other better options in this safe suburban area; we will choose another next time.

10

Mary

Nov 27, 2023

·

Stayed 1 night

the guy on duty was great!

6

Morgan Brianne

Mar 3, 2023

·

Stayed 2 nights

Staff member Anthony was very friendly and prompt in helping us with an overflowing toilet issue. My most significant negative comment on this stay was I didn't get any sleep. There were extremely loud conversations/yelling in the hallway right outside my door. We were on the main level and very close to the front desk so I'm not sure why it wasn't handled. At some points during the night, it sounded like it would get violent. It was pretty scary considering I had my 5yr old with me. The yelling was persistent from 11pm to approx 4am. It was never handled once and I know the front desk heard it themselves because we were so close. We had been traveling for several hours and were absolutely exhausted, but got zero sleep not just from the noise, but from actual concern that violence would break out by the way it sounded. It was a very clean facility and friendly staff.

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Location

Most describe the area as convenient and generally quiet for errands or visits, with easy parking access. A few note an uneasy feel due to loitering or signage about theft.

Related guest reviews

8

Jeanantry

Sep 25, 2025

·

Stayed 6 nights

The staff was great from start to finish! Parking was excellent and convenient, and the overall cleanliness of the hotel was impressive. Even the laundry facility appeared well-maintained, although I didn’t personally use it. That said, there are a few areas that could be improved: 1. Fitness Center – The gym equipment really needs an upgrade. The treadmills were loud and outdated, while the stair-master, stationary bikes, and elliptical were all out of order. 2. Luggage Carts – There simply weren’t enough available. Most of the time they were in use, and with my room located a good distance away, this made moving luggage inconvenient. 3. Snack & Drink Options – The selection was very limited and rarely stocked, which was disappointing. Overall, the service and cleanliness made the stay pleasant, but the amenities could use some serious attention to bring the experience up to a higher standard.

6

Tracy

Aug 13, 2025

·

Stayed 7 nights

I reserved this hotel without knowing the Chicago area. Id been told Naperville was a pretty decent area, so because ot was one of the less expensive in rhe area, I booked. I did not realize that its one of those hotels that local people live in for extended periods of time. It was older but they seem to do what they can to keep it clean. I sucked it up and stayed and the people working there were nice. If you just need an inexpensive, no frills, lobby, daily maid service, etc you will be ok fir a couple of days. Its still in a decent area and felt pretty safe.

8

John

Oct 9, 2025

·

Stayed 3 nights

Close to everything. Here to visit Sister and able to walk to her house.

10

Maurice

Mar 27, 2023

·

Stayed 2 nights

Room was very clean and comfortable. Staff was very friendly and accommodating. Its in a very quiet area. Nothing negative to say at all.

8

J

Apr 24, 2025

·

Stayed 6 nights

The room was spacious and clean. Loved the full-size recliner!! Didn't really have any cleaning service to speak of but no worries, as I'm capable to throw out my own garbage, get new towels and get TP and kleenex at the front desk. Although, many at the front desk spent a lot of time out-front smoking and on-break. The parking lot, needs resurfacing..although the $5/day fee may be raised to cover the cost? I'd probably come back as it's close to many things I like and the cost is fair.

10

alice

Oct 30, 2023

·

Stayed 1 night

Great hotel… nice amenities, great customer service & great location!

2

Elisa Herrin

Oct 2, 2023

·

Stayed 3 nights

The staff was friendly and was the only redeeming part of this property. The parking lot was filthy and riddled with broken-down cars. People loitering everywhere. I get this is an extended stay but it's scary.

8

Jesse

Apr 28, 2025

·

Stayed 1 night

Was quite quiet was able to get some rest overall very pleasant

6

Nancy

Jun 29, 2025

·

Stayed 2 nights

Nice staff and convenient location. Smells in room, including cooking odors. Some noise. They charge you $5.30 per day for parking, which is not shown on Hotels.com or on their own web site. I was not told about this when I checked. No other hotel Naperville/Warrenville has ever charged me for parking.

6

jason

May 22, 2023

·

Stayed 1 night

To start positive-The beds were comfortable and the suite itself was roomy. Manager on site was very very friendly! Now- The signs posted upon driving in about not being responsible for theft started us off with an eerie feeling. Bathtub was plugged. The entire stairwell and second floor smelled of pot. HUGE pot party in room 201. I saw at least 15 people going in and out and I will not be back because of that. Trash bins at end of halls were all over flowing.

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Dining

No breakfast is offered, and lobby snacks are limited or often unstocked, with some noting high drink prices. A few guests also reported no in-room coffee makers.

Related guest reviews

8

Jeanantry

Sep 25, 2025

·

Stayed 6 nights

The staff was great from start to finish! Parking was excellent and convenient, and the overall cleanliness of the hotel was impressive. Even the laundry facility appeared well-maintained, although I didn’t personally use it. That said, there are a few areas that could be improved: 1. Fitness Center – The gym equipment really needs an upgrade. The treadmills were loud and outdated, while the stair-master, stationary bikes, and elliptical were all out of order. 2. Luggage Carts – There simply weren’t enough available. Most of the time they were in use, and with my room located a good distance away, this made moving luggage inconvenient. 3. Snack & Drink Options – The selection was very limited and rarely stocked, which was disappointing. Overall, the service and cleanliness made the stay pleasant, but the amenities could use some serious attention to bring the experience up to a higher standard.

8

Debra

Aug 20, 2023

·

Stayed 2 nights

The gentleman at the front desk at check in the as super friendly and welcoming. We checked in late and carpets in the halls were pretty dirty, with trash and just unswept. The room was okay, a little on the older side and looked its age, but it was decorated fine. There was something spilled down the front of the dresser that had dried and looked a bit nasty. The remote was absolutely disgusting, we didn’t use it so not a big deal, but it really needed cleaned. Otherwise, the room was comfortable and everything worked. It was quiet, the bed was very comfortable and water pressure was great with plenty of hot water. There was no coffee maker in the room, which was a little bothersome and the soda at the front desk was drastically overpriced at $4 for 16oz bottle. Overall, I did feel the price for the room was good, especially when compared to others in the area. It’s a basic room at a fair price, as long as you don’t expect perfection.

4

Chris

Jul 14, 2025

·

Stayed 1 night

Instead of a 2 bed, suite the only available accommodation was to serve for a one queen bed. There was no breakfast available. I was very disappointed in this place

4

Thomas

Sep 17, 2023

·

Stayed 1 night

The hotel had nothing stocked in their store at the entrance. Garbage and food was all over the hallway floors. The second floor smelled terribly of marijuana, and you can hear people screaming from their rooms as we walked to our room.

8

Al

Aug 3, 2025

·

Stayed 1 night

No food prepared on site. Snacks available at front desk.

4

EOI Service Company

Jun 29, 2024

·

Stayed 6 nights

No breakfast available; room service limited to every 7 days. Limited snacks.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$84
February	$84
March	$80
April	$80
May	$86
June	$116
July	$98
August	$98
September	$93
October	$90
November	$89
December	$82

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $100	17 $100	18 $152	19 $100
20 $89	21 $89	22 $88	23 $89	24 $89	25 $89	26 $89
27 $89	28 $89	29 $89	30 $89

Su	Mo	Tu	We	Th	Fr	Sa
				1 $89	2 $89	3 $89
4 $89	5 $89	6 $89	7 $89	8 $89	9 $89	10 $89
11 $89	12 $89	13 $89	14 $89	15 $89	16 $107	17 $107
18 $96	19 $96	20 $96	21 $96	22 $96	23 $106	24 $107
25 $96	26 $96	27 $96	28 $96	29 $96	30 $106	31 $106

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Suite, 1 Queen Bed, Accessible (One Bedroom Mobility Tub)

Suite, 1 Queen Bed with Sofa Bed (One Bedroom)

Studio Suite, 1 Queen Bed

Studio, 2 Twin Beds

Suite, 2 Queen Beds (One Bedroom Suite Two Queens)

Suite, 1 Queen Bed, Accessible (One Bedroom Mobility Roll in Shower)

Guest reviews

Good

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Sonesta Simply Suites Naperville Warrenville

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