Sonesta Simply Suites Naperville Warrenville

I travel for work constantly and havent had to many worse expierences at a hotel than this. Between how dirty the rooms were and how bad the staff was I definitely will not be staying here again. The only silverware in the room was a spoon with burn marks inderbeath and a white substance caked on it. Obviously a drug spoon that they left in the room. They have no controller for your tv and will not clean your room if you stay there less than 2 weeks, or pick up your trash or give you bags for trash or clean towels or any true amenities you get at other hotels. Please stay way from this disgusting place.

It's a good basic hotel but has two major setbacks: if you arrive after 11pm (as I did), their policy is that you have to call a staff member from the lobby and wait for them to arrive - not something I'd consider acceptable for any hotel. And they don't offer any breakfast, nada, nothing. Not sure who made these decisions, but both of these are basically cost of doing business if you run the hotel. On the upside, the room was clean and spacious (albeit dated) and the staff member who did check me in was super nice.

WORST STAY EVER !! THE ROOM WAS DIRTY, CLOTHES LEFT IN DRAWERS, PRESCRIPTION MEDICINE LEFT IN KITCHEN DRAWER, FOOD LEFT IN MICROWAVE, BATHROOM HAD NO TOILET PAPER, NO BATH SOAP , STICKY FLOORS... THE FURNITURE WAS FULL OF STAINS, FURNITURE DIRTY AND FULL OF SCRATCHES, CARPET FILTHY AND PULLING AWAY FROM WALL. THIS HOTEL WAS NICE YEARS AGO , NOW NOT SO MUCH !! THE FRONT DESK STAFF ARE VERY FRIENDLY AND HELPFUL... THE MANAGER HAS A BAD ATTITUDE AND SUGGESTED I LEAVE WITH MY KIDS AT ONE O'CLOCK IN THE MORNING.. HE'S EXACT WORDS THERE'S PLENTY OF HOTELS IN THE AREA, YOU COULD LEAVE . PLEASE DON'T WASTE YOUR MONEY OR TIME THIS PLACE IS NOT WORTH THE TIME OR MONEY... !!!! THANKS FOR THE ADVICE RALPH I'LL NEVER COME BACK, YOU'RE RIGHT THERE'S BETTER HOTELS IN THE AREA.

The room was very clean and the staff very helpful.

Clean room and available essentials