克里斯蓋特韋萬豪飯店

The escalators were down so you had to walk up and down or wait for the elevator. They had one escalator dismantled and it was an eye sore. Two of the three elevators on the far wing were broke and there was a conference so they were often overfilled and/or you had to wait as there was 18 floors. The faucets in the bathrooms on the first floor by gym didn't work and other bathrooms meaning you couldn't wash your hands after using the bathroom specifically the sink by the gym which is unsanitary. Also, the cost of everything didn't make sense based on the facilities. The mirror in my room had cracks around it and the wall above the headboard looked like it had been a scrubbed and was discolored

Easy checkin parking is $50 per day

Our room was musty and dated. The bathrooms were basic. The restaurant closed at 11 and there was no late night dining. No coffee bar either. The service was just ok as they seemed very busy dealing with conference attendees. We tried to take the shuttle twice coming from airport but was told it was full.3 star hotel at best

Connection directly to the metro

Close to the airport. Shuttle service.

Gym was better than expected. Exellent variety of equipment for weight conditioning and cardio. Did not use the parking. The bed was horrible. Sunk in the middle and tried to lie on the edge and apparently others tried to also becuz now you ended up on the floor

Great place. Subway Metro access is a big plus!

All fine except slow shuttle service.

Parking was a bit confusing. There are options to reduce the exorbitant parking fees. (Use SpotHero)

The location was very convenient for transportation in taking the Metro system with an access to Metro located within hotel. The room was very well maintained and quiet at night.

The room was very clean..

I loved my Jr Suite, but I found a pair of dirty underpants in the closet as I was putting my clothes up for a three-day conference. The staff at the front desk were apologetic, so I offered to share the picture with them. I disposed of the underpants. I tried to order breakfast for my last morning at 12 midnight but it was suggested I wait til morning as I'd be picking it up on my way out to the Capitol. I never got breakfast as I had to rush to get an Uber with others. Lastly, I forgot to put on my hearing aids & realized it when I was already at the Capitol Bldg. I called hotel & a front desk person sent security to the room I'd already checked out of. Security confirmed there were no hearing aids but that there was clothes left behind. I was confused but asked to hold off cleaning room until I returned by 12noon. My suitcase was already checked at the desk. I got a new key & went to my room expecting that it would be as Id left it, but it had already been cleaned out & a housekerp8ng person was walking out with the wrapped Hagen Daas ice cream I’d left in the freezer. I asked for it back & she gave it to me. The front desk apologized that Security had made a mistake thinking the Marriott bathrobes were my clothes that were left behind. The male staff id spoken to from the Capitol said I was not checked out but I did. When I got back to the hotel I went to the front desk staff Emily who had checked me out around 8:30am. She said that someone reopened my room account.

There was molded food sitting in refrigerator already which was stinky.Spoke to front desk they said they don’t have room available all are booked so for inconvenience they gave us extra 3 hrs to stay but next at 12pm we were not able to use or room keys went downstairs after trying for 30 mins spoke to manager.Manager didn’t bother herself to apologize just gave us new key and said it should work I never got this kind of experience

After spending all day walking around the city, nothing is more refreshing than coming to a Clean and cool room. The housekeepers are super friendly and helpful. The front desk staff are knowledgeable and prompt to help when you need it. Super convenient location, just a minute away from the metro. Love that the hotel has a shop in the lobby, perfect to grab a healthy yummy snack.

Peaceful and clean. Easy to navigate. I wont stay anywhere else when I visit. Friendly staff.

Property had dirty water coming out of shower ( we were told possible broken pipe) . They were well aware of the problem but did not really handle it with concern for their guests.

The place is super clean and conveniently close to the subway station. I will be back for sure! Also,Taylor at the front desk is amazing! She is literally the best!

Arrived early but hotel had no power due to construction nearby. No one panicked, all was fine. Power back on in 90 mins. Room was good but … when I ran water in the bathroom sink, I heard gurgling in the shower drain (???) and then there was a swampy/sewer smell. Gross. Not the staff’s fault but waaay off putting

I had a great experience. Very convenient to Metro. Clean, excellent staff. I was able to leave my bag and go to DC and then return.

Very clean and modern

I chose this hotel for its proximity to a family member's apartment. We walked to a popular donut shop, a Whole Foods, and a farmer's market on Saturday morning. Overall, the room was small but sufficient, the bed was comfortable, and the bathroom amenities made my stay enjoyable. I would choose this property again.

Our room was nice and clean, the staff was friendly.

It has a nice view

Stayed for a business trip and have no complaints. The room was big modern and clean. Close to some shops and restaurants was appreciated.

Great hotel with nice, clean rooms.

The property was nice I didnt like my room nothing worked the internet I wasnt able to connect to have Netflix I had to use my phone for movies

The location was perfect! Staff were pleasant, the hotel was clean and the lobby inviting but the room was outdated.

Room was fine, as was the rest of the hotel. But no free wifi in a hotel in 2023? IMO extortionate at $13 a day for the basic wifi in room, and absolutely ridiculous when you consider that this DOES NOT cover wifi in the conference area of the hotel. Why?

The location was very convenient for transportation in taking the Metro system with an access to Metro located within hotel. The room was very well maintained and quiet at night.

Certainly my favorite hotel in the Crystal City area--in all of Arlington, in fact. Easy access to Metro is the major selling point, but also, hotel is very large but feels homey--reasonably modern and well-run. Still has carpeted floors in rooms, which is as it SHOULD be in all hotels. Some specifics: Beds very comfortable although lighter bed covering options would be helpful. Heating/cooling fast and effective. Great water temperature and pressure in sink/shower. Staff are polite and friendly--were able to accommodate a specific request. There was a HUGE event going on the first two days I was there, but once that ended, it became quieter and easier to operate at the hotel. I've been an annual guest and will contiue to be.

I had several encounters with the front desk folks. Lika and Sophie (or Sophia) were warm, kind, helpful and smiley.

Best service provided

The staff was excellent however there were multiple problems checking in. Our reservation was mixed up with another party, our reservation was then cancelled. The staff was very helpful but when we checked out our credit card and email was not correct again.

the assistant front office manager threatened me and my husband to evict us

Arrived late and found no towels in the room. None. The first guy at the call desk was super nice, but after 15 minutes of waiting, I called again. That woman was terrible. She told me I’d just have to wait until they got them to me because there were other people with requests and food orders. I told her that was unacceptable since it was their mistake. Not much for customer service.

The check out service could have used an extra staff to expedite the process of clients.

Anna checked us in through Bonvoy and she was beyond great. She was carrying, informative, helpful, and a gem. The room was beautiful and very comfortable. Breakfast and the staff were a joy.

Ana and the rest of the staff really made our anniversary perfect. Ana was there to help answer any questions I had and treated us wonderfully every step of the way, making us feel right at home! Thank you so much Ana, we look forward to visiting again just because of her!

The staff was unbelievably helpful.

My husband and I had a problem with our key/lock x 2. (Apparently the lock battery died ?) The maintainence person and the managers on duty were very professional, helpful and kind. They went out of their way to make us feel welcome and comfortable after a very difficult day. We are most appreciative and we would definitely stay at Crystal Gateway Marriott again. Thank You!

Great location. Close to Metro station, Self parking was easy in and out and minutes from all the major DC sites. Just a few blocks from friends, Costco, Target, restaurants, etc.

Excellent location. Right next to the metro and walkable to many bars, restaurants and coffee shops.

Just a 5 or 10 minute ride from the hotel to most tourist attractions. Uber rates for those trips were affordable because of proximity, but we were far enough away to have quiet.

Great location. Clean, and easy walk to the DC Metro blue line.

Very nice hotel. Right on the Metro, very near the airport. It will be my go to hotel when I’m in the D.C. area.

Everything was superb from the moment I checked in! My room was immediately ready and beautiful. The staff were super friendly and the location was perfect (just around the corner from the Crystal City metro!) 10/10!

Great location to plan for DC trip!

This is a beautiful hotel with very comfortable quiet rooms. Front desk personnel were very friendly and helpful. Convenient access to transportation and located close to shopping and eating options! Close to most Washington DC sightseeing and to Reagan International airport.

It’s convenient location from DCA to visit near DC and Arlington, VA area by Metro.

The location was very convenient for transportation in taking the Metro system with an access to Metro located within hotel. The room was very well maintained and quiet at night.

This hotel was excellent. I loved the breakfast buffet. Room was very well kept.

Only stayed for one night but it was a great stay. Loved the room, very cozy. Overall the hotel has a great vibe to it. And the food/drinks at the bar were really good.

Connected to shops and the metro to make your way around. Very easy metro to use. Many restaurants near by. M-club lounge was nice. Food at the restaurant was exceptional for hotel food. Clean, friendly staff, a bodega in the lobby. Will stay again when traveling to DC area!

It was a great property but be aware of what time the restaurant stops serving food. It stopped taking orders at 11 and we got there at 11:04 and they refused. This should be told at checkin so we would have ordered earlier. Otherwise everyone else were nice.

I can't say enough good things about the hotel and it's staff. The front desk, bar and wait staff were all excellent. The shuttle drivers were courteous and helpful. The food at the bar/restaurant was delicious. The room was lovely and the location was perfect.

Restaurant services were very poor. Slow and careless both at night and in the morning.

The nighttime dining staff and bar tenders were amazing. Friendly, accommodating and caring. Genet our server was fantastic. We would go back just to interact with the staff.

Everything was great but bar service and drink quality did not meet expectations

I didn’t like the fact that the restaurant wasn’t open for lunch. Also, the free airport shuttle wasn’t available for me because I had an early morning flight. Had to pay for an Uber.

The only thing missing is a coffee shop. No one likes a self serve coffee machine! And what about some decent tea. Big miss