水晶城-華盛頓特區皇冠假日飯店 IHG 旗下飯店

This hotel is very dated. No USB/C connections in the rooms. Very small bathrooms. The elevators are old & small as well. They have a bar/restaurant on the property and when we walked in was like going back to the 80s. Bar is very old. Oh, I almost forgot they $44 per night for parking

The property was clean and the staff was great. There was no a/c in the hallways and it was 100 degrees outside. The a/c in the room worked but from your room to the elevator nothing. The mattresses were hard and uncomfortable. There is a Starbucks on site and the bar/restaurant was good. We only stayed for 3 days so for that it was fine. I wouldn’t stay for longer than that.

Very clean hotel with and the location is super convenient. Walkable distance to the metro station and several restaurants and coffee shops. I used the gym several times and appreciated the water refill stations. The only issue was that the elevators and hallways had a musty smell and were considerably warmer than the lobby. The room, however, had no smell which was more important. One of the elevators was closed for maintenance during our stay which resulted in longer wait times and crowded rides but I'm sure that's temporary.

It said shuttle service was available. I didn’t realize that the shuttle available only for Reagan International Airport. Didn’t know there was a closer airport. I flew into Dulles IAD. For someone like me who doesn’t travel much, maybe that is something that should be prominently stated. Otherwise, it was a great experience.

There was no shuttle running whatsoever at all between 11pm-midnight to pick me from the airport. Another hotel shuttle was nice enough to drop me off at my hotel. When checkout comes, front desk informed me shuttle service does not begin until 4:30am while my flight depart at 6am. There was no exception whatsoever to send me earlier when I requested it. The current front desk lady was not friendly at all. I would not recommend staying at this hotel if you have an earlier flight and/or late arrival unless you’re ok to Uber.

All was clean, staff pleasant, shuttle to the airport 1/2 hourly starting at 0:4:30.

The hotel needs updating. The A/C could not keep up and my room never got below 78 degree's despite turning it down to 70. The $44 for parking is very expensive. Good walkable location close to restaurants. It is my understanding they have a shuttle to Reagan Airport which I'm sure is convenient for those travelling.

clean room, friendly staff, excellent airport shuttle

Stay was overall wicked good, but only 1/3 elevators were working so being on the 11th floor and having to wait 10-15 minutes just for an elevator while trying to maintain a schedule wasn’t the easiest. Rooms were clean and food was good at on-site restaurants little pricey for out of towners

There is NO airport shuttle from Dulles IAD to Crowne Plaza. We had to pay an additional $60 dollars to get here. The check in experience was not good. For Elite members this was terrible. The room is basic and for $240 for one night this is overpriced. There’s a small corner shop but the website makes it look much bigger. CVS is around the corner! Front desk also challenged the booking when it was correct. Decided to leave instead of booking more nights.

The desk clerk(s) were friendly and helpful. However, my daughter and I were forced to leave the hotel at 4:00 am due to bed bug(s). My daughter was bitten and her forearm began to swell. The desk clerk on duty was notified and did not offer any remedy other than to let management know about the issue and have the room treated. I am a longtime IHG member. We lost 7 hours of rest/relaxation at this facility. Most favorite time spent was at the Potomac Social Tavern. The bartender and the wait staff were very attentive to our needs. Food was delicious.

Found one bed bug on the date of departure. Disappointed that courtesy bottle of water to make the coffee was not provided.

Other than the empty wine bottle and lingerie left behind the bed, it was a good experience. Location was good. Staff were friendly.

Nothing fantastic but not the worst either. It served its purpose for the weekend. The front desk staff were really nice. My only issue was there quite a few strands of hair around the room but more so in the bathroom (shower, toilet, floor). So not sure if maybe the cleaning staff may want to implement hair nets but it was kind of a turn off if the bathrooms are supposed to present that they are clean.

My friend was scare she saw rats in the room and they change to another room.

The bath room shower was dingy. The curtain was dingy.

Mice in the room. Not clean

Very clean hotel. Staff was very courteous.

Horrible experience. We woke up with bites/hives on our body. Assuming from bed bugs. We had another couple who rented a room several floor away and the same case for them as well. We just got back home today and hoping it doesnt spread around the house.

The staff was very nice, the room was clean, and the beds were comfortable. However, the walls are extremely thin. I could hear conversations and noise from the rooms around me all night, so I wasn’t able to get the quiet rest I came for.

This hotel is very dated. No USB/C connections in the rooms. Very small bathrooms. The elevators are old & small as well. They have a bar/restaurant on the property and when we walked in was like going back to the 80s. Bar is very old. Oh, I almost forgot they $44 per night for parking

Excellent property overall. My only issues were that the wall was thin and could hear conversations from either outside or adjoining room, not sure, and the AC was struggling to cool the room and was also very loud. Otherwise everything was great

AC unit periodically got very load. Tub had many repaired chips. Other than those to items room was fine.

I have stayed here about five times in the last year. It is convenient being so close to the Metro. Easy to get into DC and easy to go down to Alexandria. Sayid checked me in this last time, and he gave me a great room location. Away from the elevators and in a quiet corner. I very much appreciate the small things like that whenever I'm checking in to a hotel. Especially as a solo traveler who often is also working while traveling. The hotel is clean, the rooms are spacious, and the beds are one of the most comfortable beds I've ever slept on.

rooms feel small and cluttered, the bathroom is so small and with two people your body is just touching so much of the curtains and the door and the toilet and then the sink. pillows aren’t soft at all, super flat and the comforter was very thin. i loved the parking garage and the set up of that, very convenient and safe but beyond that, snack selection was lacking and amenities were lacking as well.

The stay was overall average, the rooms needs to be updated and rooms can have an update on decor. Lighting and decor was outdated.

Ok experience. And I was not able to check in early Due to a computer issue.Rooms were outdated. Bathroom was incredibly small and I was always bumping into the toilet even though I am a small person. My card key was always malfunctioning.

Not what I expected for a CP. This place is getting old and showing it’s age. Vanity area in bathroom was extremely small . Bedding was comfy. Overall a nice stay but wouldn’t be my first choice .

The queen beds are really full size and the room didn't have a refrigerator.

The staff was very nice, the room was clean, and the beds were comfortable. However, the walls are extremely thin. I could hear conversations and noise from the rooms around me all night, so I wasn’t able to get the quiet rest I came for.

Upon arrival, they confirmed that they had cancelled my room without informing me, and were relocating me to a hotel 4.5 miles away (which was not an option) - I’m still waiting for my refund!

Everyone has a damn attitude here. Front desk women (both morning and afternoon) are just nasty and can’t even have the decency to look you in the eye or fake a smile. NOBODY PICKS UP THE PHONE, so good luck if you ever need anything or just have a question. Same nasty, rude women probably also refuse to answer calls unless for new bookings (my guess). Airport van driver also rude because he was stupid enough to not recognize the color of my luggage and got mad at me. Make it make sense. It is mediocre at best. The property is run down in a mediocre area of this crystal city place which I would never visit if it was not for a business trip. Places like these often can be more pleasant if staff were not so blatantly miserable with their jobs. I would not stay here again.

I recently had an exceptional stay at Crown Plaza Crystal City Washington DC, and I wanted to take a moment to commend Trina at the front desk. She went above and beyond to ensure we had everything we needed, making our experience truly memorable. Her professionalism, kindness, and willingness to assist with even the smallest requests made all the difference. Trina’s exceptional customer service is a true asset to the hotel, and I wouldn’t hesitate to recommend Crown Plaza Crystal City Washington DC to others based on her outstanding support alone. Thank you, Trina, for going the extra mile!

Everyone was friendly

I have stayed here about five times in the last year. It is convenient being so close to the Metro. Easy to get into DC and easy to go down to Alexandria. Sayid checked me in this last time, and he gave me a great room location. Away from the elevators and in a quiet corner. I very much appreciate the small things like that whenever I'm checking in to a hotel. Especially as a solo traveler who often is also working while traveling. The hotel is clean, the rooms are spacious, and the beds are one of the most comfortable beds I've ever slept on.

Great service with airport shuttle, lady who cleaned my room every day was awesome. Staff were helpful and friendly and the salmon from the restaurant was really good. Love the location - very convenient to the Metro, lots of restaurants, a pharmacy and a Whole Foods. Would definitely stay here again.

From the time I got there till this time I left, the receptionists could not get anything right

There was no shuttle running whatsoever at all between 11pm-midnight to pick me from the airport. Another hotel shuttle was nice enough to drop me off at my hotel. When checkout comes, front desk informed me shuttle service does not begin until 4:30am while my flight depart at 6am. There was no exception whatsoever to send me earlier when I requested it. The current front desk lady was not friendly at all. I would not recommend staying at this hotel if you have an earlier flight and/or late arrival unless you’re ok to Uber.

I recently stayed at the Crowne Plaza Crystal City-Washington, D.C., and it was a fantastic experience from start to finish! Upon arrival, I was greeted warmly by Karen at the front desk, who went above and beyond to make my stay comfortable. I arrived earlier than the usual check-in time, but Karen worked her magic and found a room for me right away. Her professionalism and cheerful demeanor made a great first impression. As someone visiting the area for the first time, I appreciated Karen's local expertise. She recommended some incredible dining spots nearby that I wouldn't have found otherwise. Each suggestion turned out to be a culinary delight, making my trip even more memorable. The hotel itself was spotless and well-maintained, with all the amenities you could ask for, but Karen's exceptional service truly stood out. It's clear she takes pride in her work and values her guests. I highly recommend this hotel to anyone visiting the D.C. area and will definitely return. Thank you, Karen, for making my stay so enjoyable!

I booked a King bed months in advance and when we arrived the hotel was fully booked and our room was given away. My wife and I had to get 2 smaller beds and couldn’t sleep together.

A perfectly acceptable hotel in a very safe, boring area, very close to the airport. Perfect for what it is, don’t go if you’re looking for a fun time.

Great location. Convenient to airport and city.

Always enjoy staying here. Very easy to access Metro down the street and the Amazon Fresh store across the street. Great area!

Great location, walkable to coffee shops, restaurants, and the Metro. Easy access into DC. Spacious and comfortable room. Helpful staff. The free airport shuttle is a great bonus.

Great service with airport shuttle, lady who cleaned my room every day was awesome. Staff were helpful and friendly and the salmon from the restaurant was really good. Love the location - very convenient to the Metro, lots of restaurants, a pharmacy and a Whole Foods. Would definitely stay here again.

Crowne Plaza is close to the Metro, with easy access to DC. We enjoyed the Starbucks Coffee and the gym.

Clean, quiet, spacey, great location, 5 minute walk to the metro and Whole Foods came in handy.

Great location, friendly staff, convenient to metro and airport. Starbucks onsite,yay!

This property was a great location and the people were very helpful. Very close to Metro and restaurants.

Close to the Metro, comfortable bed, affordable, walkable to restaurants and Pentagon City mall—what else could we ask for?!

Overpriced breakfast. Broken coffee machine. Staff had limited knowledge of area. Gift shop food was limited. Poor cable channels.

All was great except the food which was mediocre

The property was clean and the staff was great. There was no a/c in the hallways and it was 100 degrees outside. The a/c in the room worked but from your room to the elevator nothing. The mattresses were hard and uncomfortable. There is a Starbucks on site and the bar/restaurant was good. We only stayed for 3 days so for that it was fine. I wouldn’t stay for longer than that.

Excellent stay! Very clean, beds and pillows are super comfortable, AC worked great as it was 100 outside. Shower had lots of pressure and the tub/shower is very roomy. Enjoyed our town night stay. The restaurant onsite is very good also!!

Nice hotel, only issues are; lots of construction around the area and the breakfast, especially the dairy products were rancid. Thankfully, there is a Starbucks in the lobby.

Very nice hotel in a great location! Clean, comfortable, quiet and the restaurant was the best we've ever had in a hotel!

Enjoyed my stay here, staff were great! Didn’t get a chance to try out the breakfast buffet but the restaurant in the lobby was a great. Food was fresh.

The hotel was very nice, clean and comfortable. We were able to check in early, used the airport shuttle both to and from the airport and the hotel is located very close (few minute walk) to the Metro which was very convenient. The staff servicing breakfast was efficient and friendly but unfortunately the food, which we had paid additional for, was awful.

Restaurant food was average if you need a quick bite. Breakfast buffet was reasonably priced.Driver to airport was late for the 4:30 AM shuttle and had to get an uber to the airport. Staff was very helpful and courteous.

Excellent food in the restaurant at the hotel