里根國家機場希爾頓花園飯店

Nice, convenient and comfortable. Service was excellent with great airport shuttle.

Shuttle was not provided, room has lot of dust

No shuttle service for late arriving flights

One of the two elevators was out of service, and that made coming and going a bit slow.

We phoned 7 times for the airport shuttle. No one answered. The hotel next door shares the shuttle thank god as someone from that hotel had phoned so we were able to get to the hotel. Super frustrating after flying all day

Hotel staff were helpful, but early morning taxi took 45 min to arrive! (Desk clerk called 3:30am, taxi arrived 4:15am). Hotel shuttle starts at 4:30am. Consider this if you have early morning DCA flight

It shouldn't take 15 minutes on hold just to find out if the shuttle is picking people up. Ridiculous

Good location, standard hotel. Only annoyance was that only one elevator was working

The 2 treadmills at the gym: not working. $42 for parking our car for 6 hours: too pricey. Not staying there again.

Great shuttle service

Clean spacious room

I enjoyed the hotel but was disappointed to learn that I had to ask for service to replenish coffee, fresh towels, make beds, etc.

Very clean!

Room was dirty. Stains on the floor and toilet seat was dirty upon arrival. The toilets in my room and my mother's room was clogged several times and the icing on the cake was the shower. We couldn't even take a nice shower, the water would go from hot to extremely cold. My showers were cut short. I am very disappointed in the Hilton.

The hotel was overall nice for a quick overnight stay. It was a little noisy but overall clean and staff were friendly.

The location was noisy, with airplanes landing and traffic, and I did not sleep well. The AC shut off in the middle of the night and I had to get up and turn it back on. The mattress was not cushy and the sheets were thin and cheap-feeling. The bathtub porcelain lining had worn off in places and was blackened. If I was supposed to get a HHonors welcome gift, there was none. (I don't know if this was a hotel policy, but it was listed among the review prompts.) The airport shuttle was the reason I chose this hotel, and it was excellent. Also, I appreciated the nightlight in the bathroom and the digital clock on the nightstand. I'm groggy from lack of sleep as I write this, so it may sound harsh.

I understand the commitment to being green. However if a guest requests multiple times to have the room serviced, it should be done. Having a clean room everyday was one of the main reasons I chose to stay at a hotel instead of an Airbnb. Staff was entirely unhelpful. WiFi was terrible, it didn’t work the entire time. With this experience I’ll never be returning to Hilton for any of my future stays.

Clean

The property is outdated and needs a facelift. Also, we did not receive any housekeeping. We had limited toilet paper and tissues. The front desk explanation was that you get housekeeping every four days. When did that become a thing?

This property would have received an excellent rating but the housekeeping staff did not provide any soap for the tub/shower. They removed the bottle of body wash mounted in the tub/shower and never replaced it with any type of soap. When I asked about it, I was told the hotel had run out of body wash and was waiting on a delivery. Very poor excuse even if it was true.

Clean spacious room

The water pressure in the shower is very low.

I loved the room

2-night stay. Room 1 - Broken fridge, bed was a rock, then shower went from warm, to room temp, to cool and back and forth throughout the shower, Day 2 moved to another room shower stayed ice cold for 10 minutes and then I just gave up on a shower and checked out.

Hot water was lukewarm

Well decorated, but small beds, and lacks space

I love the room but I’m not sure who idea it was to put my room right next to the elevator. I could not sleep due to the loud noise of people entering and leaving the elevator.

The location was noisy, with airplanes landing and traffic, and I did not sleep well. The AC shut off in the middle of the night and I had to get up and turn it back on. The mattress was not cushy and the sheets were thin and cheap-feeling. The bathtub porcelain lining had worn off in places and was blackened. If I was supposed to get a HHonors welcome gift, there was none. (I don't know if this was a hotel policy, but it was listed among the review prompts.) The airport shuttle was the reason I chose this hotel, and it was excellent. Also, I appreciated the nightlight in the bathroom and the digital clock on the nightstand. I'm groggy from lack of sleep as I write this, so it may sound harsh.

I understand the commitment to being green. However if a guest requests multiple times to have the room serviced, it should be done. Having a clean room everyday was one of the main reasons I chose to stay at a hotel instead of an Airbnb. Staff was entirely unhelpful. WiFi was terrible, it didn’t work the entire time. With this experience I’ll never be returning to Hilton for any of my future stays.

Bathroom shower was useless. No pressure and directions to use were unclear.

The front desk person made my whole day turn around. I was like 3 hours late to checking in and it was the middle of the night and she was so sweet and accommodating. Nothing but praise. This is a great property, great location, excellent staff.

Very welcoming staff

Very noisy and the front desk lady Marissa I was extremely rude. The hotel was drilling and shaking the walls at 8:30am. When calling the front desk Marissa was rude didn’t offer to move my room. The shuttle never showed up to pick me up and I booked this room to rest after flying all day.

Great customer service!

Front desk was mean

Last minute reservation due to flight issues. They sent a van for me immediately. Excellent staff and breakfast was ready early too!

Check in staff was not friendly. Very small elevators that were 1/2 the size of normal ones. Called for shuttle, hotel staff was rude and the girl answering couldn’t speak good English. Shuttle driver was nice! The staff at checkout were extremely nice!! Room were clean, construction renovation s at hotel noisy. They charge to park your car if you have a car!

Great stay, with a big thanks to Q at the front desk!!

The staff was polite, pleasant, and checked me in quickly. What I really liked was the text from the front desk staff within the first 30 minutes of room entry. it was personalized with a staff member’s name asking if i needed anything. that was great

They charged $45 for parking. Front desk lady was rude. The hotel seemed old and dated although clean and nice otherwise. Restaurant was pretty good.

Close to various food options. About 9 mins away walking.

Excellent service. The people at the front desk were very friendly and accommodating. The location was excellent, close to the airport, the mall, and places to dine.

Clean and convenient to the airport

great location

Excellent overnight stay next to DCA. Area under construction so noisy & traffic issues but as expected.

Convenient location to the airport.

Property is conveniently located near metro. Also near restaurants and bars. Property was clean and well maintained.

Breakfast was just adequate. $21.95 seemed high for the small variety of dishes available from the breakfast buffet. Probably better to order off the menu. Rooms were nice, and fine for the price. Two blocks from the Crystal City Metro station, and just a block from a number of restaurants on 23rd.

Great location

Great place to stay fairly close to the metro!

The front desk was helpful and accommodating in helping me check in. I was planning to grab a bite out locally; the weather turned bad, so I was glad to eat at the onsite restaurant. The cauliflower crust pizza was delicious. Thank you.

I didn’t like that I had to pay $42/day for parking. I don’t recall seeing that when I booked the reservation so I was surprised. Also, beware of the breakfast. If you don’t read the signs you’ll be getting a bill that you’re not expecting. They had a continental breakfast which is free. But you have to pay for the buffet (which there wasn’t many options. I think 3-4) for $25.99. And if you want just a bagel it’s 5.50. I’m not really sure what the “free” breakfast was. I feel like you had to pay for almost everything. The bathrooms are small and the regular sink was scolding hot so I had to wash my hands in the tub. Once you figure out how to adjust the temperature on that you’ll be fine. The toilet is literally so close to the tub. I feel like the bathroom is smaller than most hiltons. But It was ok. I only stay at hiltons and this one was one of my least favorites. It is convenient to some good restaurants which are within walking distance and close to the metro. So those are a plus. Just do your research before you stay so your not surprised with all the extra charges.

The hotel and the room were great! Nice amenities, especially the bar. The bathroom was the only thing that could use a little upgrade, but was acceptable. Beware of the parking, it’s $42 per night plus tax. Leave the car at home if possible.

I paid $150+ per night and the limited breakfast buffet was an additional $29 unless you buy in advance. Needless to say the breakfast tables were empty even on a Sunday morning

Staff was great! We stayed for happy hour and then for dinner which was delicious!

Last minute reservation due to flight issues. They sent a van for me immediately. Excellent staff and breakfast was ready early too!

Breakfast was just adequate. $21.95 seemed high for the small variety of dishes available from the breakfast buffet. Probably better to order off the menu. Rooms were nice, and fine for the price. Two blocks from the Crystal City Metro station, and just a block from a number of restaurants on 23rd.

Short stay. Close to good food and shopping. Hotel Bar/Lounge had a good vibe, drinks were high"ish". Nice hotel at a great price, I'll stay again.

The restaurant was too expensive (for breakfast). The staff were all friendly and helpful.

Staff was nice and I enjoyed breakfast.