國家機場/水晶城假日飯店 IHG 旗下飯店

Elevator very slow!!

The hotel runs a shuttle van to National Airport every half hour from early morning until 11pm. Great service!

Elevators were under “remodel” and took forever. On leaving I had to go down 8 floors of stairs because elevator wouldn’t work. Hotel is in decline.

Not bad at all. Elevators were not working properly but that’s the only thing bad about it

Paid for parking and then couldn’t find any available parking, went to ask the young lady at the counter about it and her eyes and fingers never once left her phone and the information given was minimal.

Ran out of parking in the garage almost every night, despite $30/day. Staff said they emailed me the receipt, which they never did. Hotel is old and run down.

Average surroundings and long waits at the hotel elevators

Elevators are being updated. Sometimes there was a 10-20 minute wait.

$38/ night parking is absurd.

Be aware of the elevator. Long, wait time to get on the elevator.

Parking is difficult. There is a garage, but it’s not very large. AC was leaking on the carpet and we couldn’t get a consistent temperature all night. The bathtub wasn’t very clean. There were hairs on the walls of the shower. The bath wash was empty. Apparently the housekeeping staff does not monitor the bottles.

Staffs are kind. But!!! really dirty room, especially bathroom is terrible. And bugs in the room. sheet has spot.

We had misinformation from the staff on the airport shuttle and how frequently it ran. The elevator situation was very frustrating and time consuming; we ended up on various floors or stay on one floor and the door would repeatedly open and close. We had to move rooms due to a leaking shower and incredibly dirty towels and sheets. The new room also had dirty towels and there weren’t any clean hand towels to replace them. We requested clean body towels that were going to be brought up, and it took 40 minutes until we went down to get them ourselves. Unfortunately, we were very disappointed and would not return based on our experience.

I got bites all over my body, that I think are from bed bugs. my arms, back, legs and hands. Parking was $40.00 and there was free street parking for the weekend that no one informed you of. There were no cups in the room and online it said there was $10 breakfast but when there they only promoted $22 plus tax breakfast. The whole experience felt like a money grab. My skin is now swollen and itchy.

Immediately walking in the lobby smelled of marijuana. The parking garage elevators were accessible to anyone with the lock not requiring your room card. The bathroom was left with pubic hairs in the bath/shower.

The two towels in the room were dirty. One had pieces if hair embedded in it and the other had dirt spots throughout. I noticed when coming out of the shower so I ended up having to use one of them to lightly dry off so I could go to the desk to ask for clean ones. There is an intermittent knocking sound that began around 6am.

Pretty alright, very convenient location but everything else was quite inconsistent. The desk, bed, TV, and such were spotless in my room, but there was a bulb in the left side bedside table lamp that kept flickering, and what looked like old snot or (hopefully not) blood on the outside of the toilet paper roll? Also the showerhead pressure was kind of bad, but the temperature itself was consistent and very easy to get just as hot or cold as you'd like—also, the haircare and soap dispensers were a very nice touch even if they hadn't been refilled (though none of them were empty) and made it much more convenient to shower. May steal that idea for home honestly.

Not the cleanest

Dirty hotel in a bad area

I found bed bugs on the bed but staff was great and moved me over to a better hotel.

Clean. Everything as expected. No curtains, only sheers. Difficult sleep with streetlight shining through. Not sure if all rooms are the same.

I think that this hotel is okay. While it could do with some updates, it’s fine. If you’re looking for a fancy hotel, this is not it. However, I don’t understand when people say that this is in a bad neighborhood. I think it’s in a generally good neighborhood and I never felt unsafe walking around.

Upon checking in, only 1 of 3 elevators were working. Once in room, room had a terrible musty odor. Mold on bathroom floor. TV would not turn on, however, maintenance was prompt and fixed timely. Thankfully we were only here for one night due to a canceled flight. I would not have stayed here if we were staying more than overnight. I was pretty surprised because the reviews I read online prior did not indicate any of the above.

Room was clean, fridge, microwave, comfy bed, quiet, just so easy to be comfortable. Guest services was so accommodating… plus shuttle back and forth from airport, SO CONVENIENT!!!

Great night's sleep, so comfortable bed

Old hotel Could use a renovation Hotel room furniture old.

Worst wifi ever.

Rooms are tiny and in bathroom the stool had to be put it at a angle so you had rm to get to shower. Felt like i was in a broom closet.

Hotel is old a/c incredibly loud, impossible to sleep because goes off and on, but room was ok, without a/c on musty and dank; check in good, low cost and ok

Room had a mold smell.

Great customer service

Staff were excellent and so helpful.

Do not stay here, I paid for two rooms for two nights each. When my son arrived later in the evening. They charged him for the two nights even though i paid for his room along with mine. I had to go and argue with the staff at the front desk before he was refunded his money back to his credit card. No apology and no accountability on their part. Thankfully I found out or they would have kept his money as well as mine. We didn't stay the second night by the way. Pitiful

The staff at this hotel are phenomenal. I stay here repeatable because I know it will be a pleasant stay.

The business center computers are both broken. The employees are truly unenthusiastic. I was left on hold when calling down to the front desk for 5 min. Called back they answered right away. I tried to check in an hour early- they said nothing was available yet, then I watched them check in multiple people. Truly can not believe I spent almost $200 for one night there.

Paid for parking and then couldn’t find any available parking, went to ask the young lady at the counter about it and her eyes and fingers never once left her phone and the information given was minimal.

Room was clean, shuttle was easy to find at airport. Driver was so nice. Staff at front desk were happy and friendly. The restaurant OMalleys was so good and the bartender/waitress could not have been more accommodating. I would def go back!!

Very pleased after a long day with 4 cancelled flights. Will stay here again if at Reagan National. Front desk wonderful!

We only stayed overnight because of an 11 hour layover. The hotel was just what we needed. The shuttle drivers were great and the front desk staff was wonderful. Room was clean a comfortable.

I checked out of the Holiday Inn Crystal City on August 20th, and as of today I am still waiting for the refund of my deposit/warranty. It has been several days, and no refund has been processed or confirmed. The stay itself was fine, but the handling of the deposit is unacceptable. Guests should not have to chase after their own money after following all check-out procedures. The lack of timely communication and delay in refunding creates unnecessary stress and leaves a very negative impression. I cannot recommend this property until they improve their management of deposit refunds. Travelers deserve better reliability and transparency.

Clean, quiet! About a 15min walk from the metro station

Great spot, very convenient if you're flying out of DCA. It's clean, the staff is nice, there's a little hotel bar/restaurant. Easy access to DC. Checks a lot of boxes

Good location, close to airport and Shopping. Airport shuttle included

Great location

Easy access to downtown DC.

Close to DC metro (15 minute walk)

Easy stay to get to and from Ronald Regan airport. Nice restaurant at the hotel. Friendly and helpful staff.

Second time staying here. Good location

Close to the airport

In addition to being clean and hospitable, the hotel was also conveniently located near restaurants.

Food quality for the breakfast need to improve for the amount being charged

I stayed here for 3 days & it was a wonderful expedience. The staff was helpful & the restaurant downstairs was wonderful

The television didn't work and the internet was slow and problematic. We were only there for one night, so didn't worry about those things. The restaurant/bar had good food. The people who work at this hotel were very friendly and helpful. Loved the shuttle to the airport.

Really appreciated the airport shuttle and the location. The onsite food options were okay. I wish the buffet was included (not for an additional fee.)

Hotel clean Service wonderful. O'Malleysexcellent. Breakfast buffet overpriced but adequate. Service there below par.

Room wa fine. O'Malleys fine. Breakfast sucked. Cold and overpriced.

Room was clean, shuttle was easy to find at airport. Driver was so nice. Staff at front desk were happy and friendly. The restaurant OMalleys was so good and the bartender/waitress could not have been more accommodating. I would def go back!!

The restaurant on site wasn’t worth it. Very subpar for the price. I really can’t believe they listed an Executive Chief on the menu and served such low quality food.

Def not worth the money. Close to the airport with a shuttle every 30 min is the only perk. Breakfast was terrible for $26. I had sour juice and left.

I would NOT suggest eating any of their food but the accommodations were nice and quiet