Name: Residence Inn Boston Framingham
Address: 400 Staples Drive, Framingham, Massachusetts, United States of America, Framingham, Massachusetts, United States of America
Rating: 7.78

What guests think

Reviews of Residence Inn Boston Framingham highlight spacious suite-style rooms with kitchens and a quiet, convenient location, balanced by mixed cleanliness and maintenance, including reports of pests, aging fixtures, air-conditioning problems, and occasional hot-water issues.

Many guests praise friendly, helpful staff, especially at breakfast, though several describe slow or unresponsive front-desk service and poor problem handling late at night. Breakfast is frequently described as good, but feedback ranges from excellent to skimpy or inconsistent, and the pool is often closed. Noise from highway-facing rooms or temporary window A/C units is a recurring complaint. Expect roomy suites and convenient access, with variable upkeep and service.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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Facilities

Multiple reviews note the pool being closed during stays, and some report building-wide A/C outages, including an overheated fitness room. On-site parking is available; several mention free parking, while one reports a fee.

Related guest reviews

2

Samuel

Apr 18, 2023

·

Stayed 2 nights

Air conditioning was down the entire time we were there, no schedule for repair. Looked like the person at front desk was the only person working in the entire building. He suggested we find another hotel but said there would be no refund.

4

Faith

Apr 27, 2025

·

Stayed 2 nights

AC was out in the main areas of the hotel, including the fitness room. The fitness room registered 85 degrees. Had we known this upon check-in, we would've gone to another hotel. The hotel itself is older. Definitely needs some upgrades. For a marriott, I was disappointed.

10

Melissa

Nov 13, 2025

·

Stayed 12 nights

Excellent stay! Kind, attentive staff, renovated rooms, new kitchenware in rooms, safe, quiet, free on-site parking, renovated carpet in room hallways, breakfast staff attentive and friendly.

6

Phillip

Jan 20, 2023

·

Stayed 1 night

$8 to park…

6

Melissa

Dec 8, 2023

·

Stayed 3 nights

Staff was welcoming and helpful. Property was run down and outdated. Pool and restaurant were both closed.

6

Samuel

Nov 20, 2023

·

Stayed 2 nights

The pool was closed and that was the whole reason we went to that hotel with my kids. It was my daughter's birthday so I had to spend more money to bring the kids out somewhere bc the pool was closed and they was bored.

2

Dustin

May 14, 2023

·

Stayed 1 night

The pool is shut down. I was told Massachusetts has a law that doesnt allow pools in hotels to be open without a lifegaurd. Our rooms AC isnt working. Our bathroom had 2 tissues in the box. Why leave the tissues there if they are not stocked. We checked in with the reservation having 4 people, but only 3 towels. If 4 people are staying, put 4 towels in the room. I would not have stayed here if i new the hotel was like this. Marriot has always been good, but this is by far the worst one ive ever stayed in. This will definitely affect my desicion to stay at Marriots in the future.

4

Douglas A.

Nov 10, 2023

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Stayed 2 nights

I stayed in room 515 Absolutely hideous bathtub/shower Gas station quality Badly in need of new tub- had cheap adhesive mat- paint chips Water temp never got hot. Tv did not have ABC or fox blames local dispute with cable negotiation- an embarrassment to Marriott family named property- towels were old as were pillows-

10

teresa

Sep 17, 2023

·

Stayed 1 night

Room was clean. Nice kitchenette. Beds comfortable. Good shower. Room noisy from outside car traffic. Good breakfast. Easy free parking.

2

William

Apr 16, 2023

·

Stayed 2 nights

Their Air Conditioning was broken. They knew about this well in advance but made a conscious decision to not tell anyone in advance for fear of losing business. Instead they placed portable AC units in windows. This really didnt cool down the rooms. We tried to open the windows but only one would stay open but the screen was missing. Additionally the bath tub was extremely dirty and the beds were way too soft (almost if they were too old). The staff was nice but they looked over matched while trying to keep up with the property. We paid $533 for a 2 day stay. It is an extremely disappointing experience!

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Cleanliness

Cleanliness varies widely: repeated reports of cockroaches, stained linens, dirty bathrooms, and worn fixtures contrast with many mentions of clean rooms and tidy public areas. Housekeeping reliability is uneven, with some rooms not serviced between nights.

Related guest reviews

2

Erica

Mar 30, 2025

·

Stayed 1 night

There were cockroaches! We checked out within the first half hour of being there another place to stay. The couch was dirty and the place smelled awful. Cockroaches in the refrigerator, I took pictures of them...on the food I had just brought back for dinner after I opened fridge again. There was a dead one in the hallway near our friends room too. We had to pack up young children and move to a different hotel after just bringing our stuff in after dinner. Now I know why the place only had a about three other cars in the lot.

2

Keith

Mar 26, 2025

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Stayed 1 night

Awful hotel - ended up checking out early due to cockroaches in the room, plus air conditioning fan kept switching on randomly even though it was turned off at thermostat!! Wouldn’t have been so bad if the unit was not located in the bedroom and extremely noisy. No sleep for two nights!!!!

4

Sherri

Apr 2, 2023

·

Stayed 1 night

King suite. No hot water in shower. Shower unclean and moldy. Breakfast was supposed to be served at 7. The hotel staff came in at 7:05 then proceeded to cook while the guests sat in the dark. At 9 am staff knocked and opened door to see what time we were checking out after saying not until check out time 25 minutes later staff then knocked on door to ask when checking out. Disappointing Marriott stay.

2

Itati

Jun 26, 2023

·

Stayed 1 night

Bathroom was dirty and there was a used bandage in the shower and the couch had really bad stains

6

Edward

Jul 19, 2023

·

Stayed 1 night

Staff was friendly. Room needed to be cleaner.

2

Daniel

Oct 19, 2025

·

Stayed 2 nights

Room entry key did not work after two times trying to reprogram keys. Room was not made up between nights. Had to request clean sheets. There was blood on the sheets and it appears the sheets were not changed prior to our arrival. Had to request clean sheets and make the bed ourselves

2

Raul

Jun 8, 2023

·

Stayed 1 night

We had to move rooms three times because the bathroom was despicably dirty, even the one we stayed in was filthy and run down… horrible stay!!M

2

Austin

Mar 31, 2025

·

Roaches in hotel room had to leave

8

Christine

Sep 4, 2023

·

Stayed 1 night

The layout of the suite with a bedroom that has a door is one of the main reasons I booked here (family with varying sleep times). The breakfast was good and the staff at the breakfast were friendly and helpful. The room’s cleanliness was fair/good. There were crumbs and dust & a child’s toy under the couch. There was peeling paint on the ceiling. There was rust in the bathtub. The vents need to be cleaned.

4

Jacqueline

Dec 31, 2023

·

Stayed 3 nights

the room was in complete disrepair. i have attached photos. felt very dirty

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Rooms

Suites are spacious, with kitchens and comfortable beds, and many guests value the separate bedroom layout. However, multiple reviews cite A/C and thermostat problems and traffic noise, especially in rooms with temporary window units or facing the highway.

Related guest reviews

10

Robin

Mar 25, 2024

·

Stayed 2 nights

I love staying at these properties for the spacious rooms and the fabulous breakfasts included.

6

Jeff

Oct 22, 2023

·

Stayed 1 night

Not impressed… Right after check-in we noticed the thermostat was inoperable and it was cold in our room. The employees initial response was that they were sold out and couldn’t do anything about it. She then said two others were out and they were being looked at, and she would add us to the list. Two hours later, after no updates, I called the desk and there was no answer. I went downstairs and there was no one at the desk. About 20 minutes later I tried again. The new person at the desk said the maintenance person was still there and would be sure to look at our room before leaving. Ultimately, they did nothing and gave us no updates. We added some blankets and slept fine, but were disappointed with the attitude and response of the staff. When I checked out the new clerk didn’t even ask about our stay. We’ll find another place to stay next time. P.S. We were happy to have the bedroom separate from the kitchen area as the refrigerator sounded like an outboard motor.

8

Frances

Oct 18, 2023

·

Stayed 2 nights

The room was well stocked in the kitchen, and well planned out. However an air conditioning unit in the window let in so much noise from the freeway that it was disturbing. Why was an A/C unit there when there was A/C within the room? The breakfast was good, the bed was comfortable, but the room was too noisy.

10

Zenyong

Jul 8, 2023

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Stayed 4 nights

Very spacious and functional for family living.

10

Matthew

Jul 14, 2025

·

Stayed 2 nights

Room was well kept, comfortable, and spacious. Appliances were in good working oreder

4

Donna

Sep 12, 2023

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Stayed 3 nights

The air conditioning didn’t work correctly, no matter what temperature you set it to, it stayed on the entire time and became too cold. We had to keep it off and the room was stuffy. Also, didn’t like that the hallways were not air conditioned.

10

David

Sep 9, 2025

·

Stayed 1 night

Nice suite style room.

10

Jennifer

Dec 21, 2023

·

Stayed 1 night

The hotel was a bit hard to find as it was set back and in an office park, although it’s not close to other buildings. The hotel itself was great. My room was much bigger than I expected and had everything I needed and more. The bed was extraordinarily comfortable! I’d happily stay here again.

8

Domenic

Sep 16, 2023

·

Stayed 1 night

Central air wasn’t working and they had a window unit in with Cardboard taped around it. Room was nice bed was comfortable but thought that was weird

6

Wayne

Jun 7, 2023

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Stayed 1 night

Great hotel but some rooms-like the one we stayed in face the highway. The big problem was that there must have been an issue of the central air for our room because the hotel added a small window unit which was right next to our bed. With the window open to accommodate the AC, it was tough to sleep because we could hear every vehicle loud and clear.

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Service

Many guests highlight friendly, attentive staff and easy check-in, particularly at breakfast. Others report understaffed or unresponsive front-desk service, poor communication, and inadequate handling of room issues.

Related guest reviews

10

Gary Richard

Aug 31, 2023

·

Stayed 4 nights

The staff was off the charts great, making the less than wonderful condition of the property almost an afterthought. I would stay there again!

2

Wai Ming Raymond

Nov 21, 2025

·

Stayed 1 night

That is definitely not a Marriott hotel—at best, it's like an Extended Stay America. I won’t even mention the exterior, but the room I checked into had no heat! The maintenance worker tried to fix it for a long time but couldn’t. It was already past 11 p.m., so I decided to change rooms. But the front desk told me I had to go down to reception to get the new key card. Since I was already in my pajamas, I asked if they could bring the card up so I could pack my things. Yet, she actually said, "There’s only one person on duty," and it wasn’t convenient for her! 😱😱 So I had to change clothes and go down to reception to get the key card for the new room. And they gave me an accessible room! Seriously?! By the time I rearranged everything and got into bed, it was already after midnight. From the time I woke up until I checked out, not a single person said "sorry" or even acknowledged what happened.

4

John

May 25, 2025

·

Stayed 1 night

AC was not working. Room was not clean. Nighttime front desk was not helpful or friendly.

6

Jeff

Oct 22, 2023

·

Stayed 1 night

Not impressed… Right after check-in we noticed the thermostat was inoperable and it was cold in our room. The employees initial response was that they were sold out and couldn’t do anything about it. She then said two others were out and they were being looked at, and she would add us to the list. Two hours later, after no updates, I called the desk and there was no answer. I went downstairs and there was no one at the desk. About 20 minutes later I tried again. The new person at the desk said the maintenance person was still there and would be sure to look at our room before leaving. Ultimately, they did nothing and gave us no updates. We added some blankets and slept fine, but were disappointed with the attitude and response of the staff. When I checked out the new clerk didn’t even ask about our stay. We’ll find another place to stay next time. P.S. We were happy to have the bedroom separate from the kitchen area as the refrigerator sounded like an outboard motor.

10

Melissa

Nov 13, 2025

·

Stayed 12 nights

Excellent stay! Kind, attentive staff, renovated rooms, new kitchenware in rooms, safe, quiet, free on-site parking, renovated carpet in room hallways, breakfast staff attentive and friendly.

10

Kathy

Oct 21, 2023

·

Stayed 1 night

Front desk staff was helpful and friendly

2

Peter

Dec 27, 2025

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Stayed 1 night

I slipped in the parking lot at 8:30 . I went into the lobby front desk and waited 5 minutes to report the incident and no one was there . Also you mentioned that the hotel was under Covid precautions and not a single employee was wearing or had a mask . I also had issues with my room reservation that if you would like to know about feel free to contact me stv774 279 0497

10

Gilbert

Apr 28, 2025

·

Stayed 2 nights

We enjoyed our stay and liked the size of the room. We’ll continue to stay here as long as the price stays reasonable. Breakfast was nice and the gals serving it did a great job keeping everything clean and topped off. Checking in was easy and friendly.

8

Charles

Sep 19, 2025

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Stayed 1 night

Good breakfast, helpful staff. Clean. Trees outside my window.

10

James

Oct 16, 2023

·

Stayed 1 night

Very friendly front end person at reception.

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Location

Set back in a quiet office-park area with easy highway access; several reviewers found it convenient for travel. One notes it’s not walkable to restaurants and a bit hard to find.

Related guest reviews

6

John

Sep 25, 2023

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Stayed 2 nights

It was an OK hotel, it is located in an industrial park so there are no restaurants with in walking distance. The hotel is in need of updating for sure. Older style. Bed was good, pull out couch had allot to be desired but worked. Bathroom was small and not as clean as it should have been. Needs updating for sure. Breakfast was OK. I had checked in online to make it quicker but it was not when I arrived. Don't know what happened there but it is what it is. People were very nice.

8

Paul

Aug 6, 2023

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Stayed 1 night

Property was in a quiet area. Breakfast was good. Room was clean.

10

William

Jun 3, 2023

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Stayed 1 night

We stayed at this hotel after a day in Boston. It was easy to get to. We were headed to New Hampshire and were able to get on the highway easily. The breakfast was great. The staff were friendly and efficient.

10

Italo

Jun 19, 2023

·

Stayed 1 night

After a nine days vacation and returning to Boston Airport late at night, this facility was perfect for my wife and I to rest after a long travel from Europe and arriving very late at the Logan Airport. We still had a three hour drive to home. A good sleep was much needed before starting the 200 miles trip home.

10

Jennifer

Dec 21, 2023

·

Stayed 1 night

The hotel was a bit hard to find as it was set back and in an office park, although it’s not close to other buildings. The hotel itself was great. My room was much bigger than I expected and had everything I needed and more. The bed was extraordinarily comfortable! I’d happily stay here again.

10

janet

Apr 27, 2025

·

Stayed 2 nights

pretty location, easy to get to off the mass pike

10

Stephen

Jul 26, 2023

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Stayed 1 night

Clean property, nice quiet location to rest during travels. Great access to amenities in the nearby area.

8

Jonathan

Sep 20, 2023

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Stayed 2 nights

Very quiet and safe. Had an issue with the sofa bed and the staff took care of it quickly. Continental breakfast included was a plus.

8

Christine

May 14, 2023

·

Stayed 1 night

Nice and quiet area

10

Alex

Apr 14, 2025

·

Stayed 1 night

Great staff, spacious room, and great and convenient location!

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Dining

Breakfast is frequently praised as good with attentive staff and decent variety, though a number of reviews found it basic, skimpy, or inconsistent in quality and timing.

Related guest reviews

10

Melissa

Nov 13, 2025

·

Stayed 12 nights

Excellent stay! Kind, attentive staff, renovated rooms, new kitchenware in rooms, safe, quiet, free on-site parking, renovated carpet in room hallways, breakfast staff attentive and friendly.

6

Jovan

Apr 23, 2023

·

Stayed 2 nights

The studio was amazing. The only 2 problems: 1. the glass sliding door in the bathroom almost fell on me when I was opening to take a shower. 2. Breakfast was not impressed. Eggs tastes like flour, no butter for the toasts.

10

Gilbert

Apr 28, 2025

·

Stayed 2 nights

We enjoyed our stay and liked the size of the room. We’ll continue to stay here as long as the price stays reasonable. Breakfast was nice and the gals serving it did a great job keeping everything clean and topped off. Checking in was easy and friendly.

8

Roy

May 30, 2025

·

Stayed 3 nights

The rooms were clean and staff friendly. The breakfast was good with waffles, egg and sausage. The area around was quiet which was nice. Over all good stay.

8

Charles

Sep 19, 2025

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Stayed 1 night

Good breakfast, helpful staff. Clean. Trees outside my window.

10

Sabine

Jul 21, 2025

·

Stayed 2 nights

We spent a week, and enjoyed the peace and quiet of the location, the friendliness of the staff, and very nice breakfasts. Will most certainly revisit!

10

Katheryn

Mar 15, 2023

·

Stayed 3 nights

We liked our room, the quiet, the staff was Helpful and friendly, room was nice and Clean. The only thing was I didn’t think much Of the breakfast. Not in anyway bad, just skimpy.

10

Gary

Sep 27, 2025

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Stayed 1 night

Very clean. Nice room. Excellent breakfast

6

Vito

Nov 29, 2023

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Stayed 2 nights

Tub was rusty and the bathroom ceiling was peeling. Room was clean and okay but the elevators were dirty and the rugs were torn right outside the elevators. Breakfast was good with lots of options.

10

Diane B

Apr 11, 2023

·

Stayed 2 nights

I was very pleased with the cleanliness and spaciousness of my rooms. The walk in shower was a luxury that I looked forward to each night with the two shower heads. The toilet was very low and had no where to hold on to to get up or down which made it difficult for me and anyone who has knee issues. They had a great selection of snacks even Ben and jerry ice cream. It was quiet and the staff was helpful and courteous. I liked that we had breakfast included. The only criticism I have is about the breakfast. The first morning breakfast had good scrambled eggs and waffles. Next day it was a Frittata that had very very little cheese and I did not care for the pancakes that were so hard that I could not cut them. It was obvious to me that they sat there drying out. They had fresh whole fruit but I would rather have strawberries and other fruit cut up. On the whole, it was Avery nice stay and I would stay there again.

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Residence Inn Boston Framingham