Best Western Cape Cod Hotel

Joanne the front desk clerk was very nice and polite. It was a very easy.check in. Provided information on our room, and breakfast hours. The pool and sauna were a bonus. Although it did say the hotel has a hot tub, it was filled in about 8 months ago. So no hot tub. Plenty of items to choose from for breakfast. Nice place to stay and the price was right.

Sauna, hot tub, pool, exercise room.

Breakfast, plenty of options, scrambled eggs and sausage were good and constantly refreshed. Cereal, bagels, toast, fresh fruit, yogurts, juices, lots more. Concierge was friendly and attentive. They are the midst of redecorating, so there was some mess here and there in the halls but my room was clean and I was never interrupted by the work. The gym is small but has everything you need. The indoor pool looked nice but I didn’t get to use it. Every staff member I encountered was pleasant, even the construction workers would greet me with a smile and good morning. The hotel is tucked away between 2 busy roads yet I didn’t notice any street noise through the evening and night. And I slept great, my bed was very comfortable. The heat/AC is easy to control to the exact temperature you want. Parking is easy and plentiful. Plenty of shopping, fast food, restaurants within .5 miles, can’t walk there but a quick drive. Downtown Hyannis is 10 minutes away, although traffic can get busy through there. Bathrooms are small. I do like that the sink was just outside the bathroom so if someone is in there, you can still use the mirror and sink. Although it is weird to walk in to a room and be greeting by the sink. But I wasn’t paying for luxury here. All in all, it was a decent price, convenient, comfortable and pleasant to stay there.

Decent for money. Hot tub was broken but the sauna and pool was available. Not bad for the off season.

The pool, is amazing, clean room, good and easy parking

Although part of the hotel was replacing windows - our stay was quiet and very enjoyable. The service was great. The pool and hot tub were clean which was much better than our previous stay, however it closes early - and they do an amazing job with breakfast.

Elevator was not working. Lots of construction parts stored on floor in hallways used towel was left on back of the bathroom door

Clearly working on renovating property. Have filled in hot-tub but need safer protection around area to protect children.

Very disappointed that the jacuzzi was cemented, that’s the whole reason why I booked so far away from Hyannis Main st. I even booked an extra day for the jacuzzi.

Not close enough to Hyannis, main st. as I thought ( my fault). Nice & clean, pleasant staff but very, small bathroom and no hot tub as advertised. :(

The room had dead bugs guessing mosquitos on the heater unit, in the shower, the corner near the toilet , the microwave. The bedding had a hair in the sheets and blankets and a face cloth was left on the rings of the shower.

Very clean

The hotel is definitely dated and could use a refresh. The room was clean-ish but lots of dust which leads me to believe they do the bare minimum. After 2 nights we had asked for housekeeping to come in a tidy up- take the trash, vacuum(the floor needed it!), and refresh our towels. Desk said “ok you’re all set”, we were out the entire day came back after 8 pm to find they never came to our room. Highly upsetting that they could come do a basic refresh when asked (the sign at the desk says housekeeping available upon request).

Check-in was easy. The coffee in the morning was real tasty. Our bathroom had a dirty washcloth on the floor, hair on the edge of the tub and in the tub and the walls were dirty. The hallway carpet was very dingy and stained.

Disappointed with the hotel, - the shower was not draining - carpet was disgusting - there was a musky smell - we had items go missing and we hope that we displacement them and nothing nefarious happened. - breakfast was clean and edible but not preferable. Over all would not return.

I hate to write a review like this. The staff was nice but the room was not clean. Cobwebs in the corners of the room and we found two bugs in the room during the stay. Would not recommend this for a stay if cleanliness is very important to you.

$300 a night for a room covered in black mold what a rip off.

Really wanted to like this place. Although looks updated its not clean and has bugs. First night we checked in very late after 10:00pm from a long drive we were too tired to have noticed anything. Woke up and left for a full day and didnt get back to the hotel till after 10:00pm again. Went to use the showers they smelt dirty but we had just assumed possibly the curtain on it wasnt changed. Turned the water on and moved the shower head around and yellow scum and slim came running down the walls of the shower. Bedding had holes in it and didnt look too clean, the bedding also wasnt changed. Come back into the room from the bathroom and there's multiple BUGS crawling up the curtains. We were so grossed out we packed our things up and had to leave. We were able to check out and leave a report with the front desk clerk. We had to drive over 5 hrs back home at midnight and the rest of our trip we had planned was ruined. We spent less than 24hrs hours in this room got charged full price. Upon. Arriving home we now have cockroaches from this hotel. We've reached out to management, the hotel staff has reached out to management, we've called corporate and almost a week later this hotel managment still has yet to reach out to us. Now we have two homes that need exterminating on top of loosing over $600 dollars for a hotel room we couldn't do anything with and a trip that was completely ruined. Save yourself the headache and money DON'T ever stay here!!!

Relatively clean. Nice staff. Comfortable beds

Disappointed in the cleaniness of the Hotel. We changed rooms due to dirty toilet & bathroom, along with hair on night stand. I will not stay here again. Breakfast was ok and service was ok. $30 a night pet fee was a surprise, not sure if website says this fee. Better options around the area,

Beds were suppose 2 b 2 queen size beds only got 2 full size beds not very comfy

Toilet/shower area was very small

I liked the location; pool was large; lobby/breakfast area updated. Rooms were dated, bathroom very small and limited space to hang clothes or put toiletries in bathroom. Sink outside bathroom was fine. Couldn't open windows, room had a/c and damp feeling.

This is a below-average Best Western Hotel. A bit outdated, but pleased for the rates and the area. It's not really walking distance to anything, so you definitely need a car, but with a car, you can get to tons of restaurants within minutes. Beaches are also about 20 minutes and over, depending on where you go. Breakfat was O.K. they do not prepare anything on-site. Everything is just heated in a micro-wave. We got some omelets that were still frozen. Same food day after day. Pancake machine, but no waffles. It was quiet when inside the room, but you could hear everything in the rooms from the corridors. All conversations. We appreciated our stay overall. It was the one hotel that offered the best price/quality ratio during our stay.

Staff was very nice, room was clean and good size. Breakfast was good. Bed was not that comfortable though.

Breakfast, plenty of options, scrambled eggs and sausage were good and constantly refreshed. Cereal, bagels, toast, fresh fruit, yogurts, juices, lots more. Concierge was friendly and attentive. They are the midst of redecorating, so there was some mess here and there in the halls but my room was clean and I was never interrupted by the work. The gym is small but has everything you need. The indoor pool looked nice but I didn’t get to use it. Every staff member I encountered was pleasant, even the construction workers would greet me with a smile and good morning. The hotel is tucked away between 2 busy roads yet I didn’t notice any street noise through the evening and night. And I slept great, my bed was very comfortable. The heat/AC is easy to control to the exact temperature you want. Parking is easy and plentiful. Plenty of shopping, fast food, restaurants within .5 miles, can’t walk there but a quick drive. Downtown Hyannis is 10 minutes away, although traffic can get busy through there. Bathrooms are small. I do like that the sink was just outside the bathroom so if someone is in there, you can still use the mirror and sink. Although it is weird to walk in to a room and be greeting by the sink. But I wasn’t paying for luxury here. All in all, it was a decent price, convenient, comfortable and pleasant to stay there.

Quite

The only complaint I have is the WiFi kept dropping/unstable. I did not look at the pool, their gym is decent (of your a pf member there's one less than 2 miles) :)

We really appreciated the black out shades on the windows, we couldn't believe how well and how late we slept, it was great! Room and bathroom was very clean, bed was comfy, and the full breakfast was much appreciated!

WiFi is not working in the Rooms when I checked in from day one, rooms are musty. I asked them to fix it, but no one showed up. The staffs changed me to another room, but still the same. I asked to cancel my second day booking, they said I have to ask Expedia. I called Expedia, customer services said they had to contact BW. There's no result, even when I left the hotel. I will not book Best Western anymore in the future.

Joanne the front desk clerk was very nice and polite. It was a very easy.check in. Provided information on our room, and breakfast hours. The pool and sauna were a bonus. Although it did say the hotel has a hot tub, it was filled in about 8 months ago. So no hot tub. Plenty of items to choose from for breakfast. Nice place to stay and the price was right.

Front desk was excellent and accommodating. Heat in the room was not working and she provided us with a new room with no hassle. I was pleased with the response. Will consider staying again. This was our second visit. Paul 1/6-1/8/25

Breakfast, plenty of options, scrambled eggs and sausage were good and constantly refreshed. Cereal, bagels, toast, fresh fruit, yogurts, juices, lots more. Concierge was friendly and attentive. They are the midst of redecorating, so there was some mess here and there in the halls but my room was clean and I was never interrupted by the work. The gym is small but has everything you need. The indoor pool looked nice but I didn’t get to use it. Every staff member I encountered was pleasant, even the construction workers would greet me with a smile and good morning. The hotel is tucked away between 2 busy roads yet I didn’t notice any street noise through the evening and night. And I slept great, my bed was very comfortable. The heat/AC is easy to control to the exact temperature you want. Parking is easy and plentiful. Plenty of shopping, fast food, restaurants within .5 miles, can’t walk there but a quick drive. Downtown Hyannis is 10 minutes away, although traffic can get busy through there. Bathrooms are small. I do like that the sink was just outside the bathroom so if someone is in there, you can still use the mirror and sink. Although it is weird to walk in to a room and be greeting by the sink. But I wasn’t paying for luxury here. All in all, it was a decent price, convenient, comfortable and pleasant to stay there.

The room was a decent size with enough storage space for clothing that filled a large suitcase. The decor is somewhat outdated but acceptable. Breakfast was decent. Best attribute is the friendly and responsive staff who when my husband reported that our hairdryer had burnt out, came almost immediately to replace it.

The hotel is definitely dated and could use a refresh. The room was clean-ish but lots of dust which leads me to believe they do the bare minimum. After 2 nights we had asked for housekeeping to come in a tidy up- take the trash, vacuum(the floor needed it!), and refresh our towels. Desk said “ok you’re all set”, we were out the entire day came back after 8 pm to find they never came to our room. Highly upsetting that they could come do a basic refresh when asked (the sign at the desk says housekeeping available upon request).

Room wasn't ready at check in time 3pm. We got there at 3:05 pm, but had to wait 30 more mins in the car till ready. In a rude way, reception just stated reason for rooms lateness was because they had late check outs & couldn't even provide a room#. Pillows and room smelled awful. Ceilings were stained. Small room for double beds. Bathroom sink was leaking.The only thing we liked about this hotel was the breakfast and beautiful area, close to restaurants and great for shopping.

Everything was great but you should put that you charge $30 for pet fee on the web page so That we know before we get there thanks

Bed was horrible. Had a big sunken place in the bed due to being old. My gf woke up with a sore back. Several dogs barking thru the night. Person checking me in was very unfriendly. Had a bad attitude. I’ve stayed there several times in the past and it was a lot better all around. Seems like new management isn’t very good. Won’t be staying there again.

More staff needed

Visited March 14-17 and the WHOLE time they were doing construction all day. On the 16th the Fire Dept had to come because the dust from the sanding of the walls in the hallway was so thick it set the alarms off. Literally burning the eyes and throats of all the patrons here. Staff was great but very poor general management. No one could make a decision. Steer clear of this place, at least until the construction is done.

Central location to everywhere I needed to be.

This is a below-average Best Western Hotel. A bit outdated, but pleased for the rates and the area. It's not really walking distance to anything, so you definitely need a car, but with a car, you can get to tons of restaurants within minutes. Beaches are also about 20 minutes and over, depending on where you go. Breakfat was O.K. they do not prepare anything on-site. Everything is just heated in a micro-wave. We got some omelets that were still frozen. Same food day after day. Pancake machine, but no waffles. It was quiet when inside the room, but you could hear everything in the rooms from the corridors. All conversations. We appreciated our stay overall. It was the one hotel that offered the best price/quality ratio during our stay.

Breakfast, plenty of options, scrambled eggs and sausage were good and constantly refreshed. Cereal, bagels, toast, fresh fruit, yogurts, juices, lots more. Concierge was friendly and attentive. They are the midst of redecorating, so there was some mess here and there in the halls but my room was clean and I was never interrupted by the work. The gym is small but has everything you need. The indoor pool looked nice but I didn’t get to use it. Every staff member I encountered was pleasant, even the construction workers would greet me with a smile and good morning. The hotel is tucked away between 2 busy roads yet I didn’t notice any street noise through the evening and night. And I slept great, my bed was very comfortable. The heat/AC is easy to control to the exact temperature you want. Parking is easy and plentiful. Plenty of shopping, fast food, restaurants within .5 miles, can’t walk there but a quick drive. Downtown Hyannis is 10 minutes away, although traffic can get busy through there. Bathrooms are small. I do like that the sink was just outside the bathroom so if someone is in there, you can still use the mirror and sink. Although it is weird to walk in to a room and be greeting by the sink. But I wasn’t paying for luxury here. All in all, it was a decent price, convenient, comfortable and pleasant to stay there.

Located on area of easy getting to stores and restaurants

Very good for the price. Very clean room and very quiet location away from the main road. Safe area. Close by the ferry terminal and many area dining options. Quality experience.

Close to everything

Essy access to Cape Cod area from Sandwich to Provincetown. Nice scenery on road 6A.

The location was very convenient. Nice quiet location.

Not close enough to Hyannis, main st. as I thought ( my fault). Nice & clean, pleasant staff but very, small bathroom and no hot tub as advertised. :(

Great location and easy to get to off rte 6 even though you have to make a u turn. Property was clean and comfortable

Great breakfast, helpful staff easy parking

It served us well. Breakfast was enough to give you a geed start of your day with a variety of options. Pleasant and attentive staff at breakfast.

Breakfast, plenty of options, scrambled eggs and sausage were good and constantly refreshed. Cereal, bagels, toast, fresh fruit, yogurts, juices, lots more. Concierge was friendly and attentive. They are the midst of redecorating, so there was some mess here and there in the halls but my room was clean and I was never interrupted by the work. The gym is small but has everything you need. The indoor pool looked nice but I didn’t get to use it. Every staff member I encountered was pleasant, even the construction workers would greet me with a smile and good morning. The hotel is tucked away between 2 busy roads yet I didn’t notice any street noise through the evening and night. And I slept great, my bed was very comfortable. The heat/AC is easy to control to the exact temperature you want. Parking is easy and plentiful. Plenty of shopping, fast food, restaurants within .5 miles, can’t walk there but a quick drive. Downtown Hyannis is 10 minutes away, although traffic can get busy through there. Bathrooms are small. I do like that the sink was just outside the bathroom so if someone is in there, you can still use the mirror and sink. Although it is weird to walk in to a room and be greeting by the sink. But I wasn’t paying for luxury here. All in all, it was a decent price, convenient, comfortable and pleasant to stay there.

The usual, comfortable n convenient but not special Best Western - everything was functional but no frills as expected. Breakfast was good - hot omelettes, baked goods, yoghurt,juice, coffee, tea etc but one attendant for the number of guests was not adequate as everything would be over & she could not keep up with refilling the items- people had to wait for most stuff. It was a weekday - I can’t imagine the rush on a weekend!!

The breakfast selection and variety was AMAZING! Staff was professional and friendly! Over the four days we stayed the halfways throughout needing a good vacuum. Especially all along the walls and corners in the room!

Excellent service good breakfast

It was satisfactory. Expedia's listing said daily newspaper - not true. Breakfast was typical, not inspiring. Carpets were tired looking. The staff were attentive and nice. Shampoo & conditioner were supplied, not lotion. No magnified mirror. Very basic comforts but those were sufficient.

Breakfast was scarce , didn’t even have bagels.

Room was very clean beds were comfy - bathroom was a little small but manageable -the breakfast was wonderful - great selection

Breakfast was excellent! Staff really went above and beyond to keep everyone happy and comfortable - even with a huge camp bus staying overnight and overtaking the breakfast area for a chaotic hour. Staff stayed on top of it all! Rooms at least for dogs was squishy, not spacious but adequate for our 3 night stay. No windows if your dog barks when seeing people. Have to keep blinds down. Good privacy blinds but dogs can still see out so we were always in darkness when in the room:( Dog owners were not treated as well - always felt under investigation. Though my dog was tiny and we had a crate for when we went out, I never felt truly welcomed because of the dog. Have to sign a statement to be evicted at any time. Very different from when we stayed at a Wyndham and treated like royalty and fully welcomed. Dogs too! Area is great for dining, harbor and beaches.