Name: Embassy Suites by Hilton Boston Marlborough
Address: 123 Boston Post Rd W, Marlborough, Massachusetts, United States of America, Marlborough, Massachusetts, US
Price range: $134–$308 per night
Rating: 9.18

What guests think

Across many reviews, Embassy Suites by Hilton Boston Marlborough stands out for spacious suites, a praised complimentary breakfast with made to order omelets, and generally friendly service, while some guests report inconsistent pool upkeep and occasional noise during busy periods.

The location is convenient for dining and entertainment, with many restaurants and shops within walking distance. Facilities include an indoor pool, hot tub, gym, bar, game room, and parking, though guests note elevator delays and occasional facility closures or wear. Cleanliness is often strong, but a few reviews cite dirty rooms or pests, and housekeeping schedules can be unclear. Expect a comfortable, family‑oriented stay with standout breakfasts and lively common areas.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Indoor pool, hot tub, gym, bar/restaurant, game room, and parking are appreciated. The pool area is small and can be crowded or occasionally closed, elevators can be slow or out of service, and some facilities show wear or maintenance issues.

Related guest reviews

10

Umer

Aug 25, 2025

·

Stayed 2 nights

Very large hotel. Clean. Good breakfast. Just a tad slow on the stations but it was a busy weekend so understandable. Had complimentary snacks and breakfast. A game room and nice garden spaces.

4

Samantha

Oct 14, 2023

·

Stayed 1 night

The elevators were not working, when we checked in 1 was already out of order then the next one went out of order. The pool was dirty. Kids were running around screaming and creating absolute chaos. When I asked to switch rooms to a lower floor because I have a handicap sticker for my knees I was told to wait it out and that they had too much going on. The elevator was not fixed until the next day. Breakfast was great!

6

Felicia

Dec 29, 2025

·

Stayed 1 night

Pool and hot tub were out of order which was the reason we chose this hotel over other.

10

Christine

Aug 26, 2025

·

Stayed 2 nights

The room was very clean. Check-in was easy. Beds were super comfortable. Breakfast was extremely good however, I traveled as a single mother with three kids and in order to get omelettes you had to get back in the line after ordering one you couldn’t order more than one at a time which I found very frustrating with special needs children. I will say the pool was absolutely disgusting. The smell was horrific. It smelt like trash water. it was so bad that once you got off the elevator, it smelled like a swamp. The kids went in the pool and I could not get the smell out of their bathing suits even after washing it a few times the Jacuzzi Hot tub was nice and clean though overall I would stay again just wouldn’t let my kids use the pool.

8

Ashley

May 12, 2025

·

Stayed 2 nights

Very nice hotel. Staff was helpful. Would stay again. Elevator was super slow. Lots of kids running around screaming in the halls and lobby. Pool and hottub were so packed at all times and couldn’t use it.

8

Tom

Sep 25, 2024

·

Stayed 1 night

Overall a well maintained property, but little things bugged me. The business center computers did not work. The light over the sink in the room was so bright that it blinded you. The closet in the room was so poorly designed that it was non functional. There were electrical outlets in the base of the lamps next to the bed but it was so designed that your typical phone charger plug couldn't be used. etc. I wouldn't have complained about these little things except that I tried for over 30 minutes without success to get the business center computers to print a single page document that I needed.

10

Bradley

Sep 15, 2025

·

Stayed 1 night

Nice folks. Good pool and hot tub. Great breakfast! Will stay here again next trip.

8

Tassili

Jun 28, 2025

·

Stayed 1 night

Every thing was perfect except the guest laundry that needs updating.

10

Volnaire

Apr 27, 2025

·

Stayed 2 nights

The staff was lovely and the bar was a great addition. My Girlfriend and I had a great time there.

10

Carol

Apr 21, 2025

·

Stayed 1 night

Hard to find a parking spot.

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AI-generated summary based on recent guest reviews

Cleanliness

Many guests find the property clean, but reports note lapses such as unclean rooms, strong pool odors, and a few pest incidents; housekeeping and table‑clearing during breakfast can be inconsistent.

Related guest reviews

10

Mohammad Imran

Nov 2, 2025

·

Stayed 2 nights

Clean room

10

Ruben

Dec 29, 2024

·

Stayed 2 nights

Room is always clean and ready. Breakfast is really great overall the good customer service only thing the jacuzzi more attention in the cleaning but pool and the people are amazing. Great staff team always willing to help

4

Francis

Jan 8, 2023

·

Stayed 19,364 nights

Bedbugs!!! They also put a big family with small kids in an adjoining suite and I had to move rooms at midnight due to noise. Staff was nice, but bugs are unacceptable.

2

Tim

Oct 28, 2024

·

Stayed 5 nights

Water came into bathroom through light fixture. They came in and cleaned up. Would not move us into different room. Next night, same thing. Would not move us till the next day. The cleaning person was not cleaning. More like going through motion to look like something was done. Stepped on a piece of brown glass by the sink. Vacuumed ? Was not a good stay.

2

Joshua

Sep 25, 2023

·

Stayed 1 night

We found bedbugs in our initial room, then we were offered the room right next to the original one, which we denied for obvious reasons. Eventually we were given a room two floors down. If it was not already 8pm by that point, and we were not with our three kids, we would have gone to a different hotel.

6

Natalie

Sep 1, 2025

·

Stayed 2 nights

The room had left over garbage in the ice bucket, and the bathroom wasn’t fully cleaned by the toilet paper

2

ERIC

May 19, 2025

·

Stayed 3 nights

Great locations. Terrible room, not clean, massive blood stain in the carpet (not sure if someone was shot), and LOUD! The bar is so loud, people drunk and screaming and it just echos. Then you have all the kids running up and down the hallways banging on doors. Staff is absolutely rude and useless. Phone never worked. Towels like sandpaper, bed sheets felt like paper. This place is just old and terrible.

2

MICHAEL

Nov 29, 2024

·

Stayed 1 night

Room very dirty

10

Christine

Aug 10, 2025

·

Stayed 2 nights

Embassy is always a good choice. Can't beat the breakfast. Did find some clothes from prior guests shoved down in chair coushions. Apparently house keeping doesn't sweep down into coushions.

10

Patricia

Nov 28, 2025

·

Stayed 2 nights

Room was clean and very comfortable. Breakfast was delicious!

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AI-generated summary based on recent guest reviews

Rooms

Spacious suites with separate living areas suit families and provide comfort. Some mention thin walls and noise, compact or awkward bathrooms, dated or limited TV/Wi‑Fi setup, and minor maintenance issues like low water pressure or inconsistent fridge temps.

Related guest reviews

10

Rachna

Sep 14, 2024

·

Stayed 1 night

Great hotel. Low water pressure nice pool and good breakfast

8

Maria Clenir

Jun 17, 2025

·

Stayed 1 night

Small bathroom

10

Sean

Aug 10, 2025

·

Stayed 1 night

We were so pleased with this hotel. It had virtually everything you could hope to have, plus more. The free breakfast buffet and fresh, made-to-order omelets were fantastic. Coffee service in the lobby was very helpful and appreciated too. Will definitely consider staying there again!

8

William

May 11, 2025

·

Stayed 2 nights

Good breakfast, freshly made omelets, professional staff, the only thing i didn't like the wifi wasn't working for me to connect my fire stick

8

Beth

Apr 22, 2024

·

Stayed 2 nights

- I really wanted a staircase near the elevator. Having to wait for the elevator for just ONE floor was annoying. IMPORTANT: I brought sliced veggies with me to eat during the day. I checked the fridge temperature before putting my food in; it was in the middle of the options. In the morning, my veggies were completely frozen (no longer edible once defrosted) and my ice pack was NOT frozen. Worst of both possible worlds. Next time I'll bring a fridge thermometer with me. Breakfast was excellent. I slept well. Staff was very helpful.

8

HANNAH

Aug 29, 2025

·

Stayed 2 nights

Liked the separation using two doors between the bedroom and the other space that had the sofa, chairs, table and kitchenette. Did not like the thin wall to next suite where I had to hear other people talking and watching loud sports on TV. Did not like the honking noise when the room door opens and shuts. That noise sometimes continued into the night.

6

mike

Nov 1, 2025

·

Stayed 5 nights

Room was ok.Bathroom tiles coming up no bath robes . The tv had no channel guide. It was right Nextdoor to a meeting/conference room which I couldn’t hear anything from the room but it was the constant people selling things right outside my door. Hotel was in a good location.

10

Sarah

Aug 10, 2025

·

Stayed 1 night

Very clean, awesome spacious rooms. Great breakfast! Location and walkable to a lot of fun restaurants and stores.

8

Fadi

Nov 14, 2023

·

Stayed 3 nights

Excellent, large variety breakfast, fresh made omelet, friendly staff Room a bit small and noisy (on street side)

8

Thomas J

Aug 3, 2025

·

Stayed 1 night

We loved the hotel and had a two bed sweet with a bedroom. However, the beds were too soft and unsupportive. My wife and I like firmer and wider beds . Also, our 17 years old grandson disliked the fold out sofa bed and didn't get a good night's sleep. Neither did my wife and I, unfortunately. Our granddaughter was fine in the second bed. We loved everything else about the hotel.

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Service

Staff are widely praised as friendly and helpful across the hotel. However, some guests experienced rude interactions, aggressive sales pitches, and confusion or delays related to housekeeping or room changes.

Related guest reviews

6

Wayne

Jan 14, 2024

·

Stayed 2 nights

The lobby of the hotel is amazing and inviting. Check in was nice and easy. Went to the room and made a coffee in the rooms "Keurig", only to find maggots in the coffee maker. Went and asked the front desk for a new one, after 3 more coffee machines that didn't work I was done. Breakfast is good, if you want to fight through 100 people to get food. The room hadn't been cleaned properly in forever. None of the housekeeping speaks English. They automatically checked me out @330am the day we were leaving. Asked for a late check out(noon time), housekeeping still broke in the room @11am while we were packing. I have had a great experience with these Hilton honors hotels, but I did not like my experience this time. Also was harassed by a Hilton honors rewards associate for 20 minutes while trying to check in in the hotel lobby. He was very aggressive trying to get me to book a trip and use my reward points while paying up front at that time. I was very forward saying it was not interested while my hands were literally filled with luggage. That did not deter him from continuing his aggressive tactics to try to get me to purchase a trip.

6

AMI

Apr 24, 2025

·

Stayed 1 night

I checked in with my daughter, the lady at the front desk gave us (2 black women) a room at the far end of the hotel with a supply closet on one side, an elevator maintenance room on the other side and directly across from the housekeeping supply room. The nearest other guest room was 50 feet down the hall and separated by a connecting hallway and a conference room…. Racism

10

Pablo

Apr 13, 2025

·

Stayed 1 night

We've stayed in a number of Hilton-based hotels over the years and this one was by far the best one yet. We arrived at 130pm but check in wasn't until 4pm. They had a room ready for us right away which was great!! So customer service was fantastic...we ate dinner at the hotel which was great too and they even had a complimentary welcome event with some free snacks and h'ors doeurves. Staff was very helpful and accommodating. Definitely recommend this hotel. Giving them a 10/10.

6

tina

Aug 25, 2024

·

Stayed 1 night

we stay one night , the hotel was beautiful and clean , but we have trouble checking in and the lady at the front desk was not nice , she said they have no room for me but we booked and i have the proof on my phone , so the manager came and she found us a room and she was really nice

10

Jeffrey

Nov 12, 2025

·

Stayed 1 night

Everything about the hotel was great. The breakfast is fantastic and Destiny at reception is wonderful.

8

Steve

Aug 20, 2025

·

Stayed 1 night

Breakfast staff were nice. Person checking us in was not pleasant. Everything else was just ok.

6

Brittany

Dec 30, 2024

·

Stayed 1 night

The stay was good, staff was friendly and kind! We had 5 staying in our room and not enough towels, or wash clothes… the shower didn’t drain, maintenance came up to try and fix it but it didn’t resolve :-/ that was the only negative to our stay

10

Paul

Jul 21, 2025

·

Stayed 1 night

Manager Paolo provided very attentive service with a room problem and was most attentive to other needs

10

Russa

Jun 25, 2024

·

Stayed 2 nights

We really enjoyed our stay. Great free breakfast and evening snacks. Great spaces in the hotel to eat and relax. Close to restaurants, stores and entertainment. Good laundry area. Easy to get to Boston and Gillette stadium. Deep at front desk was very helpful and friendly. The suites are so nice for a family

10

Terri

Sep 13, 2025

·

Stayed 1 night

The lady at the front desk when we checked in and out was absolutely amazing.

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AI-generated summary based on recent guest reviews

Location

Convenient setting near restaurants, shopping, Apex Entertainment, and highways; many places are walkable and the area feels safe. Handy for family trips and tournaments in the Marlborough area.

Related guest reviews

10

Paul Janry

Jul 4, 2025

·

Stayed 1 night

Great dining area. Very accommodating staff. Very nice room. Excellent location.

10

Fatima

Jul 3, 2025

·

Stayed 2 nights

Near everything

8

William

Jul 16, 2025

·

Stayed 3 nights

It's nice and clean. Plenty of outside food and shop locations. Close to fwy.

10

leslie

Jun 30, 2023

·

Stayed 2 nights

Great hotel! Room comfortable and big! Love the Atrium in center. Restaraunt very ggod and the breakfast is amazing. Staff was super nice. Conveniently located to Highway and some shopping.

10

dana

Oct 22, 2025

·

Stayed 1 night

Breakfast is above the popular commercial restaurant quality. Nice atrium seating. Well mannered guests as well. Sleep quality was great. Parking was ample, even later in the night. the location is perfect, overlooking the shopping mall. The hotel buildings were located in separately raised hill side from other stores. View to the road was great smart building layout, rain garden with split level parking.

8

Daniel

Aug 26, 2025

·

Stayed 1 night

Quiet and very safe area. Walkable to restaurants and stores.

10

Way

Sep 1, 2025

·

Stayed 5 nights

This hotel is big. Pool and gym on property. Loved the free breakfast. Lots of places to eat that's in walking distance.

10

Sheila

Jun 2, 2024

·

Stayed 2 nights

This was a great place to stay. Close to many attractions and restaurants.

10

Susan

Sep 3, 2025

·

Stayed 1 night

Great location, nice rooms, friendly staff

10

Christine

Apr 6, 2024

·

Stayed 1 night

Great location

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AI-generated summary based on recent guest reviews

Dining

Breakfast consistently stands out for quality and variety, especially made‑to‑order omelets; the on‑site restaurant and bar receive positive comments. At busy times, lines can be slow and some items or coffee run out.

Related guest reviews

10

donna

Jul 14, 2025

·

Stayed 2 nights

clean room. friendly and helpful staff. modern up to date decor. great breakfast with lots of choices and made to order omelets.

10

Sean

Aug 10, 2025

·

Stayed 1 night

We were so pleased with this hotel. It had virtually everything you could hope to have, plus more. The free breakfast buffet and fresh, made-to-order omelets were fantastic. Coffee service in the lobby was very helpful and appreciated too. Will definitely consider staying there again!

8

dana

Dec 1, 2025

·

Stayed 1 night

The breakfast was not as good as the last time. The coffee at the serving table tasted instant powder, just black water, and fresh brewed one was also Fragrant but no taste. There were 2 servers but neither of them was wiping the tables before next guests arrived. The young male just swept the table with the used paper napkin by the previous guests. The room has 2 led lights missing, and never been checked. The housekeeper knocked on the door too early just after 9am. This time, the experience was quite subpar and felt like best western. Please, keep the standard intact.

10

Vanessa

Jan 29, 2024

·

Stayed 1 night

Definitely a bang for your buck. Wonderful onsite restaurant, fabulous complimentary breakfast, as well as a nightly welcome reception with complimentary snacks and beverages. EXTREMELY clean.

10

Lindsay

Aug 10, 2025

·

Stayed 2 nights

Bed was amazing and the breakfast was incredible. So many options and endless food. Any thing you want. They have.

10

Stephen

Apr 16, 2025

·

Stayed 2 nights

Breakfast alone was worth it- excellent hotel awesome area!

10

Ethel.

Sep 18, 2025

·

Stayed 1 night

You get a good continental breakfast plus theres an omelet station allowing the guest to choose the fillings, the staff were all warm and welcoming, Shopra ( not sure if I got it right ) in the breakfast stop by in our table asking us how were doing , which is very nice and accommodating, I would definitely check in again in the Embassy Suites in Marlborough if Im around that area

8

Gregory

Jul 14, 2025

·

Stayed 2 nights

Great restaurant with nice bar beverage options. Breakfast included with good food.

10

Xuefei

Jul 3, 2025

·

Stayed 1 night

Very friendly staff, nice dinning restaurant, breakfast was the best I had in any hotels.

4

Cathy

Jun 18, 2025

·

Stayed 3 nights

I booked a king size Suite. I was attending a conference I brought my son and my grandson. There was a pull out couch when you walked in the door. It was a queen size or double bed that took up the entire room. You had to scoot sideways between the end of the bed and the dresser to get to the next room which had the king size bed again you had to scoot between the edge of the bed and the dresser to get to the bathroom. If someone had to use the bathroom they had to go through the bedroom. The entire room was microscopic. It was a very small table in the corner next to the pull-out bed but you could not sit at it unless you folded the bed up into a couch each time. I have never seen such a small hotel room in my life. The breakfast buffet had several options except if you didn't get there within the first hour, they ran out of half of their options and they did not refill anything. Our last morning there, they ran out of coffee, yogurt ,fruit, and sausage. When we asked if they would be bringing out more, they stated no. Friday and Saturday morning, the woman who worked the dining room was extremely pleasant and helpful. She quickly cleared off tables as people got up to make room for other people to sit down. Sunday morning, there were two employees working the diagram. They stood there and talked to one another and did not clear anything off. When I asked for a cloth to wipe down a table so we can sit and I was handed one and they continued with their conversation.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$146
February	$163
March	$163
April	$181
May	$199
June	$209
July	$242
August	$167
September	$195
October	$223
November	$175
December	$134

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14 $308	15	16 $302	17 $158	18 $181	19 $221
20 $134	21 $157	22 $189	23 $161	24 $144	25 $185	26 $213
27 $144	28 $156	29	30 $164

Su	Mo	Tu	We	Th	Fr	Sa
				1 $143	2 $238	3 $241
4 $142	5 $162	6 $174	7 $172	8 $144	9 $240	10 $300
11 $143	12 $164	13 $159	14 $193	15 $270	16	17
18 $145	19 $190	20 $193	21 $190	22 $145	23 $258	24
25 $143	26 $190	27 $187	28 $193	29 $143	30 $236	31 $233

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Monthly average prices

About this property

Location

Room options

Suite, 2 Queen Beds

Suite, 2 Double Beds, Accessible, Bathtub

Premium Suite, 1 King Bed, Accessible (Roll-In Shower)

Suite, 1 King Bed, Accessible, Bathtub

Premium Suite, 2 Queen Beds

Premium Suite, 1 King Bed, Accessible, Bathtub

Suite, 2 Queen Beds, Kitchen

Suite, 2 Double Beds, Accessible (Roll-In Shower)

Suite, 1 King Bed, Kitchen

Premium Suite, 1 King Bed

Suite, 1 King Bed, Accessible, Bathtub (Kitchen)

Premium Suite, 2 Double Beds, Accessible, Bathtub

Suite, 1 King Bed

Guest reviews

Superb

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Embassy Suites by Hilton Boston Marlborough

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Prices for upcoming dates