Name: Residence Inn Worcester
Address: 503 Plantation Street, Worcester, Massachusetts, United States of America, Worcester, Massachusetts, US
Price range: $167–$1,009 per night
Rating: 7.7

What guests think

At Residence Inn Worcester, many guests praise the friendly, accommodating staff and generally clean, spacious suites with kitchens, while several note dated furnishings, noisy HVAC, and hallway odors that occasionally detract from comfort.

Breakfast is often enjoyed, but quality and temperature vary. Facilities are mixed: the pool can be cold or closed, the advertised bar is not operating, and parking carries a fee. The location is convenient to UMass Medical and highways but not very walkable, making it a practical, car-friendly stay.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities are mixed: pool temperature and availability vary, the advertised bar is not operating, and on-site parking has an extra fee.

Related guest reviews

8

Alice

May 20, 2024

·

Stayed 1 night

Advertised that it had a bar; they have a bar but it is not operational.

2

Christopher

Dec 30, 2024

·

Stayed 1 night

Pool was freezing!

10

Nichole l

Sep 9, 2024

·

Stayed 2 nights

Everything was fantastic. Staff were all super nice. Room was awesome. And the pool was clean and warm. Very nice.

4

Michael

Mar 24, 2025

·

Stayed 2 nights

The bathroom reeked of cigarettes. The hallway smelled like curry. The pool was too cold to swim. The breakfast hot food was barely edible. The staff were lovely. There was a loud domestic dispute with doors slamming and cursing at 7 am on a Sunday.

6

Melinda

Mar 20, 2023

·

Stayed 1 night

Quiet, convenient location, great complementary breakfast. Pool was closed despite signs saying it was open. Halls smelled like cigarettes. Room was clean, property was clean.

8

Matt

Jan 4, 2024

·

Stayed 1 night

This property is housing migrants. The hallways have a terrible odor. The staff is nice and we enjoy the pool. The rooms are nice just avoid the halls and migrants.

2

Jo

Jun 26, 2023

·

Stayed 2 nights

Pros: Check-in was smooth. Staff are really friendly. Cons: My sheets hadn't been changed from the last guest (you could see the creases and hairs from where they lay), so I got clean sheets and changed them myself. The room was worn and tired; you couldn't sit on the stained / worn furniture without putting a towel down, peeling wallpaper, scuffed furniture, worn carpet, etc. There's an additional parking charge which wasn't shown at booking. The internet is terrible for work purposes, although they do offer an "enhanced" service for an additional charge (they do like their additional charges which make the base rate look appealing). There isn't any USB charging, so bring a plug (this reflects the fact that the rooms haven't been updated since the hotel was built).

6

Daniel

Jun 16, 2023

·

Stayed 1 night

Didn’t like that they charged for parking considering there was no place else to park in the remote are. Was ripped off by Expedia, who quoted me a one night fee of $345, then charged my card $519

4

Justin

Feb 10, 2023

·

Stayed 1 night

It was very disappointing. I travel for work a lot and booked this hotel because it advertised a bar and lounge area that looked inviting and because from the photos it looked like a the type of Residence Inn by Marriott that I am accustomed to. However, that was not the case. The bar was closed (permanently - because they lost their liquor license, the hallways and common areas were not as clean as I expected, they charged me a fee for parking my vehicle in the hotel parking lot (what???) and when i called the front desk for two additional bath towels, they delivered me dishtowels instead. I will not be staying here again. i will be writing to Marriott to share my disappointment as well.

10

Lawrence

Sep 11, 2024

·

Stayed 2 nights

This was a great place to spend two nights with two exceptions: no bedside clock and no ice machine. Additionally, surrounding the hotel were apartments and offices but no businesses to walk to for dining or shopping.

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Cleanliness

Cleanliness feedback is mixed: many note spotless rooms, while others report dirty carpets or rooms, lingering hallway odors, pests, and inconsistent or infrequent housekeeping.

Related guest reviews

6

Karen

Apr 15, 2025

·

Stayed 3 nights

It was close to friends we were visiting and the local skiing. Unfortunately, there was a constant odor of frying foods, fish, etc. in the hallways, daily, bad enough we saw employees trying to spray deodorizer to cover it up. It was enough my son felt nauseous it was right across from his room. There has to be limits on what people are cooking that infringe on others staying at the same hotel.

6

Richard

Jan 21, 2024

·

Stayed 1 night

Corridors needed serious vacuuming Suite was very tired looking , tv not working , towels quite worn .and surfaces did not feel very clean . Bed was comfortable enough . HVAC unit was noisy and never shut off . The four double hung windows not fully latched . So cold air draft as well Yet staff was lovely and attentive .

6

Dee

Jul 22, 2024

·

Stayed 3 nights

I stayed three nights and room was never cleaned even when i asked them. Kept having to ask for clean towels. Breakfast was ok.

4

Jan

Jul 5, 2023

·

I opened the door to a depressing grey and tan decor - and a FILTHY carpet. I instantly got onto my computer - to try to book something else - but holiday weekend there was nothing reasonable. Positive side - wonderful breakfast included and nice pool.

4

Michael

Mar 24, 2025

·

Stayed 2 nights

The bathroom reeked of cigarettes. The hallway smelled like curry. The pool was too cold to swim. The breakfast hot food was barely edible. The staff were lovely. There was a loud domestic dispute with doors slamming and cursing at 7 am on a Sunday.

4

Walter

Dec 8, 2025

·

Stayed 3 nights

The room was not cleaned until the last day before I left. Dirty damp towels not picked up in the bathroom were replaced. Toilet tissue was all gone, and I had to call the front desk to get more. Garbage cans were not emptied where there was banner and other fruit items thrown in it and there was very little handicap parking spaces in the front of the building. I am handicapped and I had to park to the back of the building go to the corner entrance and then walk almost more than halfway through the first floor to get to the elevator. It was a terrible inconvenience. Upon making request about the room, not being clean I was told by the front desk that a manager would talk to me and I never met him. Never heard from him nor got a call from him to me. This is very poor.

2

Jo

Jun 26, 2023

·

Stayed 2 nights

Pros: Check-in was smooth. Staff are really friendly. Cons: My sheets hadn't been changed from the last guest (you could see the creases and hairs from where they lay), so I got clean sheets and changed them myself. The room was worn and tired; you couldn't sit on the stained / worn furniture without putting a towel down, peeling wallpaper, scuffed furniture, worn carpet, etc. There's an additional parking charge which wasn't shown at booking. The internet is terrible for work purposes, although they do offer an "enhanced" service for an additional charge (they do like their additional charges which make the base rate look appealing). There isn't any USB charging, so bring a plug (this reflects the fact that the rooms haven't been updated since the hotel was built).

2

Indu

Oct 9, 2024

·

Stayed 1 night

Sorry to say that we didn’t like to stay at this property for many reasons 1-air conditioner was making too much noise It was throwing air on our bed so we couldn’t sleep 2-we try to lower the setting but that didn’t work 3-cold water in the shower 4-cocroches running around in the bathroom And when my husband was trying to use one of the towel there was cocroch in the bath towel All this made our experience really bad We came to rest in this hotel after long drive and we couldn’t get any rest which made our rest of drive even harder After placing complaint to manager Yasmin She refund our money and she was very nice to Handel everything She also gave us some points for future use in Marriott but we will see if we will use them after this experience

6

Aaron

Feb 1, 2024

·

Stayed 2 nights

Very convenient location to UMASS. Hotel is dated and there was no housekeeping. Hallways do not smell fresh.

2

Jacob

Feb 2, 2024

·

Stayed 1 night

Hotel room was still dirty when we checked in. I want a refund

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Rooms

Suites are spacious with kitchens and comfortable beds, and several appear newly renovated; however, furnishings can feel worn in some rooms, HVAC units are often loud, and Wi-Fi/TV reliability is inconsistent.

Related guest reviews

6

Anne

Nov 29, 2024

·

Stayed 2 nights

Stayed for 2 nights. The whole place had a smell about it...maybe a disinfectant in the carpets or something. It wasn't pleasant. But maybe necessary to cover up the scent of dogs or people cooking in their rooms. Kitchen had everything. Bed was comfortable. Drab colors...brown, beige, army green.... Smart TV with Netflix was a big plus! Buffet breakfast was okay. First day, scrambled eggs were cold and hard. Same for home fries. Sausages were hard as a rock. The 2nd day, eggs and home fries were hot and better. Front desk staff was very pleasant. Parking was easy and location was convenient to where we were visiting.

8

Catherine

Nov 14, 2025

·

Stayed 4 nights

Comfortable bed and clean, newly renovated rooms

8

Bernard

Mar 20, 2023

·

Stayed 1 night

Room had a noisy air handling unit in a closet

8

Denis

Sep 5, 2023

·

Stayed 1 night

Only problem was a loud air conditioner near the bed.

2

Jo

Jun 26, 2023

·

Stayed 2 nights

Pros: Check-in was smooth. Staff are really friendly. Cons: My sheets hadn't been changed from the last guest (you could see the creases and hairs from where they lay), so I got clean sheets and changed them myself. The room was worn and tired; you couldn't sit on the stained / worn furniture without putting a towel down, peeling wallpaper, scuffed furniture, worn carpet, etc. There's an additional parking charge which wasn't shown at booking. The internet is terrible for work purposes, although they do offer an "enhanced" service for an additional charge (they do like their additional charges which make the base rate look appealing). There isn't any USB charging, so bring a plug (this reflects the fact that the rooms haven't been updated since the hotel was built).

10

Donna

Nov 26, 2023

·

Stayed 1 night

The size of the room, the kitchen facilities and the free breakfast in the morning. Staff , Chris, very helpful at the front desk.

10

Donna

Nov 26, 2023

·

Stayed 1 night

The property was close to attractions and easy on off highway . Rooms very spacious and nice kitchenette area.

8

CARLOS

Apr 23, 2023

·

Stayed 14 nights

Internet should be better

6

Nancy

Dec 25, 2025

·

Stayed 1 night

Everything was wonderful except the room was 58 degrees when we arrived and the heating system was in the bedroom and sounded like a freight train was driving through all night 😔

8

Glenda

Feb 18, 2024

·

Stayed 1 night

Good hotel with a great breakfast only thing TV didn’t work

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Service

Staff are widely described as friendly, helpful, and accommodating, with quick issue resolution and smooth check-ins; a few guests experienced lapses such as unreturned follow-ups, occasional rudeness, housekeeping entering without knocking, or overbooking.

Related guest reviews

10

Robert

Oct 2, 2025

·

Stayed 2 nights

Great staff. Quiet and clean accommodation.

2

Kathleen

Mar 2, 2025

·

Stayed 1 night

Canceled my reservation as I was checking because they overbooked! No other place to stay with 2 dogs

4

Walter

Dec 8, 2025

·

Stayed 3 nights

The room was not cleaned until the last day before I left. Dirty damp towels not picked up in the bathroom were replaced. Toilet tissue was all gone, and I had to call the front desk to get more. Garbage cans were not emptied where there was banner and other fruit items thrown in it and there was very little handicap parking spaces in the front of the building. I am handicapped and I had to park to the back of the building go to the corner entrance and then walk almost more than halfway through the first floor to get to the elevator. It was a terrible inconvenience. Upon making request about the room, not being clean I was told by the front desk that a manager would talk to me and I never met him. Never heard from him nor got a call from him to me. This is very poor.

10

Matt

Apr 1, 2025

·

Stayed 1 night

The woman at the front desk was extremely nice and friendly. Probably one of the sweetest people I’ve ever met in my life.

4

Enri

Feb 22, 2024

·

Stayed 2 nights

This property is charging premium rates but the high cost is unjustified. There were group of young kids roaming the hallways and being disruptive. There were also guest who seemed to have been living in this hotel for quite some time. If this hotel is being used to house individuals in need then the paying customer should be made aware prior to booking the place. Housekeeping also just came into our room without knocking or checking to see if it was ok. Don’t plan on staying here in the foreseeable future.

8

David

Feb 1, 2024

·

Stayed 1 night

Beyond a comfortable suite, staff were excellent! Front-desk people were helpful, friendly and remembered me and my circumstances. Breakfast room staff were friendly and efficient.

10

Karolyn

Apr 22, 2024

·

Stayed 2 nights

Stay was fantastic when we got and checked in she gave me a free upgrade to a bigger suite. The room was clean, comfortable quiet, hotel staff was amazingly friendly and professional. I will definitely go back and stay again.

10

Michaela

Oct 2, 2025

·

Stayed 1 night

Very accommodating to my handicapped mother and her service dog. Extremely friendly staff. Very Marriott trained in hospitality. Would stay here again in a minute!

10

james

Sep 14, 2025

·

Stayed 2 nights

we did not know we were staying on the opening night and would never have know based on the quality of service and the super friendly staff!!

6

Orlando

Feb 18, 2025

·

Stayed 1 night

I ask for water which was complementary and the lady at the counter got nasty with my self...

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Location

Convenient for UMass Medical and highway access, generally quiet and a short drive to Worcester’s center, but there are few walkable dining or shopping options nearby.

Related guest reviews

10

Enmanuel

Feb 15, 2025

·

Stayed 1 night

Quiet area

10

Donald

Nov 18, 2024

·

Stayed 1 night

Convenient location couple miles from Worcester city center

10

John

Mar 17, 2025

·

Stayed 1 night

Near hospital

10

Ellen

Sep 15, 2024

·

Stayed 2 nights

Nice stay. Quiet area, conveniently off the highway. Clean and nice breakfast.

10

Simin

Mar 23, 2025

·

Stayed 4 nights

Close proximity to medical school and ver good staff 24/7.

8

Francis

May 27, 2023

·

Stayed 1 night

Great staff. Easy location. Really solid and convenient breakfast included too

10

Donna

Nov 26, 2023

·

Stayed 1 night

The property was close to attractions and easy on off highway . Rooms very spacious and nice kitchenette area.

10

Jorge

Jan 11, 2025

·

Stayed 3 nights

Good people, quiet, don’t need to wait too long for the elevator, safe location in Worcester next to UMass med

10

Lawrence

Sep 11, 2024

·

Stayed 2 nights

This was a great place to spend two nights with two exceptions: no bedside clock and no ice machine. Additionally, surrounding the hotel were apartments and offices but no businesses to walk to for dining or shopping.

8

Rebecca

Feb 18, 2023

·

Stayed 1 night

Great for a place to stay for visits to the hospital system.

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Dining

Breakfast is frequently praised and included, with decent variety, though several guests found items burnt, cold, or low on protein and seating can be limited.

Related guest reviews

8

Rebecca

Feb 1, 2023

·

Stayed 2 nights

Breakfast and Coffee were great, Rooms well used but overall good, with a great staff.

10

Stacey

Nov 14, 2025

·

Stayed 2 nights

Apart from the burnt breakfast, everything was good

6

Anne

Nov 29, 2024

·

Stayed 2 nights

Stayed for 2 nights. The whole place had a smell about it...maybe a disinfectant in the carpets or something. It wasn't pleasant. But maybe necessary to cover up the scent of dogs or people cooking in their rooms. Kitchen had everything. Bed was comfortable. Drab colors...brown, beige, army green.... Smart TV with Netflix was a big plus! Buffet breakfast was okay. First day, scrambled eggs were cold and hard. Same for home fries. Sausages were hard as a rock. The 2nd day, eggs and home fries were hot and better. Front desk staff was very pleasant. Parking was easy and location was convenient to where we were visiting.

10

Laurie

Mar 23, 2025

·

Stayed 1 night

Clean and comfortable. Quiet as well and they had a good breakfast.

10

Christine

Nov 17, 2025

·

Stayed 1 night

too short of a stay - very clean, friendly staff. Breakfast was better than most - loved the quiche!

8

Maria

Apr 28, 2024

·

Stayed 1 night

It’s a quiet property, a little outdated but clean , perfect for short stays. Breakfast was delicious

10

Cyndi

Feb 18, 2024

·

Stayed 2 nights

Rooms were clean and the staff was friendly and very accomodating. The breakfast was good and had variety

8

Lisa

Jul 6, 2024

·

Stayed 1 night

The service was excellent. Everyone we encountered was friendly and helpful but it wasn’t the cleanest hotel. Needed to use the pull out couch and the mattress was pretty gross, not to mention having no sheets for it just an old gross brown fleece blanket that had cigarette burns on it. Other than that the room was good sized for us and had lots of amenities, including a full sized fridge and dishwasher! Nice hot (free) breakfast but not much seating. Overall I’d say 4 out of 5 stars

10

Rebecca

Feb 8, 2025

·

Stayed 2 nights

Great breakfast, helpful staff, nice room.

10

Setsuko

Apr 10, 2025

·

Stayed 1 night

Breakfast was not good at all. Sugar only no protein. Coffee was not good either….

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AI-generated summary based on recent guest reviews

Month	Average price
January	$139
February	$143
March	$194
April	$218
May	$262
June	$294
July	$262
August	$250
September	$235
October	$230
November	$163
December	$158

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $262	17 $258	18 $386	19 $1,009
20 $218	21 $270	22 $303	23 $260	24 $239	25 $398	26 $416
27 $220	28 $225	29 $268	30 $225

Su	Mo	Tu	We	Th	Fr	Sa
				1 $197	2 $318	3 $480
4 $187	5 $187	6 $216	7 $225	8 $209	9 $324	10 $378
11 $176	12 $199	13 $219	14 $212	15 $396	16 $423	17
18 $217	19 $194	20 $214	21 $204	22 $194	23 $353	24 $348
25 $167	26 $190	27 $188	28 $204	29 $179	30 $215	31 $240

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Suite, 2 Bedrooms (Mobility Hearing Access, Roll-In Shower)

Suite, 1 Bedroom (Hearing Accessible)

Studio, 1 King Bed with Sofa Bed

Studio, 1 King Bed with Sofa Bed (Hearing Accessible)

Suite, 1 Bedroom (Mobility Hearing Access, Roll-In Shower)

Suite, 1 Bedroom (Mobility Hearing Accessible, Tub)

Suite, 2 Bedrooms

Suite, 1 Bedroom

Studio, 1 King Bed with Sofa Bed (Mobility Hearing Accessible, Tub)

Guest reviews

Good

Who stays here?

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Residence Inn Worcester

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Prices for upcoming dates