Name: Hilton Garden Inn Worcester
Address: 35 Major Taylor Boulevard, Worcester Central Business District, Worcester, Massachusetts, United States of America, Worcester, Worcester County, US
Price range: $144–$882 per night
Rating: 7.85

What guests think

At Hilton Garden Inn Worcester, travelers often praise the friendly staff and very convenient downtown location near the DCU Center and the Palladium, while multiple reviews note dated rooms, thin walls, and occasional noise from the street or trains.

Facilities feedback is mixed: the hot tub is frequently closed or under repair, the pool can be cold or unclean, and the fitness equipment has had outages, though UNO's next door is convenient. Cleanliness and maintenance are inconsistent, with recurring reports of hair or odors, stained linens, plumbing and HVAC issues, limited TV channels, and worn furnishings, but some guests do find rooms comfortable and quiet. Expect a handy base with friendly service, but variable upkeep and extra charges for parking and breakfast.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities feedback is mixed. The hot tub is often closed or under repair, the pool can be cold or unclean, some gym equipment has been out of order, and parking is in a paid garage across the street; UNO's attached is convenient.

Related guest reviews

8

Anne-Marie

Nov 4, 2024

·

Stayed 1 night

I didnt like that parking was in a public garage across the street.

8

Amanda

Mar 3, 2025

·

Stayed 1 night

We have stayed here before. The room was ok. We had what we needed. I think charging 2.00 for water in room is nuts it’s not a cheap hotel. The pool is NOT warm so even though they say it’s “heated” it is not. The hot tub was actually working and was hot, most of the jets don’t work but it was okay. This Hilton charged for breakfast which a lot of them give free continental- we ended up going out to eat instead and it was actually cheaper! Although they now give you a pass for the parking garage which is good but it is super inconvenient to have to unload in front and park across two streets to park especially if you’re alone with kids. Highly recommend they atleast get a valet service. Overall it was okay- a lot of the staff workers just kind of hang out in front lobby socializing.

8

Lauren

Aug 18, 2025

·

Stayed 1 night

Place was super nice! Parking was $15 in the garage across the street and in and out privileges. Breakfast was $17 for the buffet or anywhere from $12-$17 for an off the menu choice. It was a good breakfast and good coffee. Coffee is only available during breakfast hours though as we tried to grab a cup upon checkout at 11:30. Check out is at 12p which is always nice. The pool was clean and the hot tub was relaxing and just what we needed in the morning. The staff were friendly, particularly our waitress for breakfast! We stayed here for a festival down at city square park and jt was perfect walking distance to both the festival and food options. We would definitely stay again.

6

Alexandra

Jun 4, 2024

·

Stayed 2 nights

We booked here last minute for a wedding looking for a hotel with a hot tub. When we got there, we discovered the hot tub was closed for renovations. This was not listed on Expedia or on the hotel’s site. Had we known this, we would have stayed at a cheaper hotel with no hot tub. I also didn’t do my research and didn’t realize you have to pay to park in a garage across the street from the hotel. Bed was comfy, room was clean and other than that the experience was average.

10

Steven

Nov 8, 2024

·

Stayed 2 nights

Convenient location.....right across the street from DCU Center, which was the purpose of the trip. Staff was very friendly and helpful. Loved that an UNO Chicago Grill is attached to the hotel - no need to leave hotel to search for a restaurant. Did have a little difficulty figuring out TV navigation, but that is no big deal.

6

Kelly

May 9, 2025

·

Stayed 1 night

There is no on-site parking, parking is across the street in a not great area so any women traveling alone having to walk to and front from the old run-down parking garage is dangerous. The hotel is older, could some use upgrading but the room and bathroom was clean and the beds were comfortable.

6

Warren

Feb 15, 2025

·

Stayed 3 nights

There was no room cleaning service at all our entire stay. The swimming pool and hot tub were out of servic Location for drop-off is unclear/confusing. The desk staff and food staff were fabulous. Lobby was clean, comfortable, and well appointed but the lobby atmosphere was a bit uninviting.

10

Kristin

May 2, 2025

·

Stayed 1 night

The staff was so great I was staying due to the proximity to the hospital. My father’s surgery ran longer and the staff was more than accommodating on assisting me with a later check out. The night before the surgery I checked in used the hot tub and enjoyed the UNOs attached to the building. I used the onsite fitness center which was very clean I found the common area bathroom was also extremely clean. All around this was a great experience while not staying for a not so great situation.

8

Lorraine

Oct 25, 2023

·

Stayed 1 night

Staff was friendly. Hotel was clean and modern. The beds were a disappointment, however. Felt like a spring bed that moved every time you got up. Also we chose this hotel (at a higher cost) for the hot tub but it was broken. Parking is across the street in a public garage at $12/day pd at the front desk.

8

Stephanie

Mar 19, 2024

·

Stayed 1 night

The pool was very dirty

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Cleanliness

Reports are inconsistent: multiple reviews cite hair, odors, stained linens, musty or mold, and unkempt halls, while others found spaces clean.

Related guest reviews

4

Laura

Nov 10, 2025

·

Stayed 1 night

The room was outdated but served the purpose. Unfortunately, the shower had long black hair across the walls and floor and the bathroom smelled of old urine. We placed a complaint and were offered another room however WE had already cleaned the shower as we had an event to attend and it was more of an inconvenience to move rooms as we had settled and were on our way out for the night. Management offered to refund our parking ($14.95) which was an insult to be honest especially when you spend a minimum of $175 for a room that should ALWAYS been clean ESPECIALLY the bathroom. We have chosen to reach out to Hilton directly and will not use them again in the future.

2

Corey

Aug 11, 2024

·

Stayed 1 night

The room seemed like it had not been cleaned and the sheets had been pulled over the bed and not changed, there was dirty socks in the the sheets, stains all over the mattress hand prints all over the ceiling and looked like mud all over the lamp shade.

8

tammy

Mar 22, 2025

·

Stayed 1 night

The walls are paper thin and you hear EVERYTHING. Breakfast buffet was good. The rooms are fine, the vent in the bathroom was dusty and there was weird hair on the ceiling. You stay here for the location but the price is high for the quality.

2

Line

Jun 18, 2025

·

Stayed 4 nights

Our stay was extremely disappointing. We found large clumps of black hair scattered throughout the room, and even floating in the hot tub, along with a large piece of skin. The towels were dirty, containing black hairs and a large glob of spit. Everything pointed to a serious lack of maintenance and cleanliness. When we addressed these concerns with the reception, the staff were rude and unhelpful, claiming to know nothing and saying they didn’t deal with the rooms. They also had no idea about the safe box that was supposed to be in our room. Overall, this experience was unacceptable.

10

Steven

Oct 23, 2023

·

Stayed 3 nights

Cleanliness!

4

Tracy

Apr 6, 2025

·

Stayed 2 nights

Check in and check out was easy. The hallways and elevators were unkempt. The furniture in the room was worn and needs replacing. The hvac was extremely loud as was the mini fridge, which roared to life with a loud groaning noise every 45 minutes, making sleep darn near impossible.

10

Linda

Apr 18, 2025

·

Stayed 2 nights

The floor have goldfish crackers and crumbs throughout the room.

4

Leah

Jan 23, 2025

·

Stayed 1 night

Furniture was stained carpet was dirty. Bedding was dirty.

10

Fawn

Jan 6, 2025

·

Stayed 1 night

Perfect location to go to the Free Play arcade, DCU center, Restaurants, Bars, Breweries, etc Hotel itself is updated, Reception is very friendly, all the necessary Amenities were provided. Hotel could use some deep cleaning. Toilet needs replacing as the inside is gray and has permanet wear marks. toilet counter was not cleaned as it had water and toothpaste marks on it. carpet in bedroom was not vacumned.

4

Lourdes

May 15, 2023

·

This location's rooms need updating & the rooms need to be clean, prepared for the customers. We rented two rooms & all the beds had to be changed. We had to change all the sheets ourselves. One of the sheets had a burn mark all the way through, some of the sheets were stained & they clearly had not been changed all the sheets. That is not ok.

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Rooms

Rooms feel dated and worn, with noise from thin walls, trains, or the street, and mixed bed comfort; TVs and HVAC can be limited or loud, though some guests report comfortable, spacious stays.

Related guest reviews

8

Doug

Sep 6, 2024

·

Stayed 2 nights

Train comes through next to building at 1:30am every day.

8

Nicole

May 12, 2025

·

Stayed 1 night

Right next to the DCU so perfect for graduation ! Staff is very friendly and helpful, room was very clean, breakfast buffet is just so-so. If your room is on street side (facing parking garage) prepare for lots of road noise!

6

Katelyn

Mar 16, 2025

·

Stayed 1 night

Quick stay, very noisy area, walls seem quite thin can hear just about everything…

6

Jana

Aug 13, 2025

·

Stayed 1 night

Room decor was a bit tacky; the roller shade didn't work and a piece had fallen off the bottom of the heater/air conditioner.

10

Gail

Dec 1, 2024

·

Stayed 1 night

The most comfortable bed! Spacious room. Cable leaves a lot to be desired.

2

James

Jun 30, 2025

·

Stayed 1 night

Rooms are falsely advertised as king beds when they are queens. Also they have doors to adjoining rooms with no sound insulation, you can hear the other room at talking noise levels. Doesn’t feel private. When asked the front desk about this they said it is what it is they can’t do anything about it and that those beds are “their” king beds, they kept repeating even when told they are queens. They didn’t seem to care at all about their false advertisement.

4

Tracy

Apr 6, 2025

·

Stayed 2 nights

Check in and check out was easy. The hallways and elevators were unkempt. The furniture in the room was worn and needs replacing. The hvac was extremely loud as was the mini fridge, which roared to life with a loud groaning noise every 45 minutes, making sleep darn near impossible.

6

Richard F.

Jun 8, 2025

·

Stayed 2 nights

Average hotel. Staff was friendly and helpful enough but my room was small and dated.

6

Pedro

Nov 4, 2025

·

Stayed 1 night

The room need some updating.

4

Amanda

May 6, 2024

·

Stayed 1 night

The beds were soft and squeaky. Air unit didn’t have a constant fan option. None of the bottles of shampoo, etc... had anything in them. Great location and staff, but overall a disappointing stay.

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Service

Staff are frequently praised as friendly, accommodating, and responsive, though there are recurring complaints about rude or unhelpful interactions and check-in or follow-up issues.

Related guest reviews

2

Michael

Aug 27, 2023

·

Stayed 1 night

I booked 12 rooms here at the Hilton Garden Inn, I have never had such a bad experience, trying to check into a hotel in my entire life, I regularly stay in hotels at minimum once a week. Room name, confirmation numbers, all crisscrossed, and front desk not willing to help whatsoever, entirely ruined my experience and reason for being here in the first place, wasted probably two hours at check in at various times trying to check in my party, which turned into a job in itself. In good conscious I could never stay at a Hilton ever again, thanks to this experience, in fact, I would love a phone call from someone that should care so I can share this negative experience.

10

Charlea

Nov 16, 2025

·

Stayed 1 night

The staff was friendly and the beds were very comfortable! Ive never stayed at a Hilton before! Thank yall!

8

Luis

Jun 14, 2025

·

Stayed 1 night

Great Property overall, Lady in the front desk tends to profile guest and give them a little bit of a hard time. Every other staff was great though amazing even.

10

Tim

Jul 23, 2025

·

Stayed 1 night

Great experience, as always. Manager and front desk personnel went above and beyond!

8

Heather

Nov 11, 2025

·

Stayed 2 nights

Staff was super nice and helpful!

4

Leanne

Apr 16, 2025

·

Stayed 1 night

Location and hotel was great. Woman at the check in desk was NOT friendly and rude. She should not be doing what she does

2

Valentine

Mar 21, 2025

·

Stayed 1 night

Receptionist was rude and lucked courtesy.

10

Kristin

May 2, 2025

·

Stayed 1 night

The staff was so great I was staying due to the proximity to the hospital. My father’s surgery ran longer and the staff was more than accommodating on assisting me with a later check out. The night before the surgery I checked in used the hot tub and enjoyed the UNOs attached to the building. I used the onsite fitness center which was very clean I found the common area bathroom was also extremely clean. All around this was a great experience while not staying for a not so great situation.

10

William

Jan 19, 2024

·

Stayed 1 night

Every single person we met who was working at this hotel was amazing. The manager Amy is extremely accommodating and truly will go above and beyond to accommodate you during your stay. She was so nice to us during a difficult time. I highly recommend the Hilton Garden Inn.

10

Shoshanah

Nov 13, 2025

·

Stayed 1 night

Extremely kind staff

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Location

Very convenient downtown location steps from the DCU Center and the Palladium, with easy access to restaurants and transit; some note area or road noise.

Related guest reviews

8

Lauren

Aug 18, 2025

·

Stayed 1 night

Place was super nice! Parking was $15 in the garage across the street and in and out privileges. Breakfast was $17 for the buffet or anywhere from $12-$17 for an off the menu choice. It was a good breakfast and good coffee. Coffee is only available during breakfast hours though as we tried to grab a cup upon checkout at 11:30. Check out is at 12p which is always nice. The pool was clean and the hot tub was relaxing and just what we needed in the morning. The staff were friendly, particularly our waitress for breakfast! We stayed here for a festival down at city square park and jt was perfect walking distance to both the festival and food options. We would definitely stay again.

10

Raymond

Mar 20, 2025

·

Stayed 1 night

Five minute walk to palladium

10

Michael

Jan 13, 2023

·

Stayed 19,365 nights

Great location and all round good hotel

10

Rebecca

Jul 13, 2025

·

Stayed 1 night

Great location in downtown Worcester.

10

MARYELLEN

Feb 1, 2025

·

Stayed 2 nights

Excellent location for our planned activities and restaurant choices. Breakfast options at hotel were excellent as was the restaurant staff. Fitness center was good, too. Turned out to be a great choice!

8

Dylan

Mar 7, 2025

·

Stayed 1 night

Solid place! Walking distance to the Palladium which is why I keep coming back

10

Priscilla

Mar 26, 2025

·

Stayed 1 night

Close to arena

10

Roydan

Sep 4, 2024

·

Stayed 3 nights

Hilton Garden Inn is centrally located with easy access to transportation via 190, 290 and Union Station along with entertainment at Polar Park and DCU Ice Rink.

10

James

May 16, 2024

·

Stayed 1 night

Good central location

10

Erica

Feb 3, 2025

·

Stayed 2 nights

Is across the street from the dcu center which is where we were visiting. Close to resturants and a hospital across the street. Friendly staff and it is quiet.

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Dining

Breakfast quality ranges from great to so-so and usually costs extra; several guests liked the on-site options and service, with UNO's attached for easy meals.

Related guest reviews

8

Lauren

Aug 18, 2025

·

Stayed 1 night

Place was super nice! Parking was $15 in the garage across the street and in and out privileges. Breakfast was $17 for the buffet or anywhere from $12-$17 for an off the menu choice. It was a good breakfast and good coffee. Coffee is only available during breakfast hours though as we tried to grab a cup upon checkout at 11:30. Check out is at 12p which is always nice. The pool was clean and the hot tub was relaxing and just what we needed in the morning. The staff were friendly, particularly our waitress for breakfast! We stayed here for a festival down at city square park and jt was perfect walking distance to both the festival and food options. We would definitely stay again.

10

Melanie

Mar 17, 2025

·

Stayed 1 night

We stayed for an event that was conveniently across the street. The room was perfect for us, staff were friendly and helpful. Try the omelette for breakfast!

10

Patrick

Nov 5, 2023

·

Stayed 1 night

One thing I didn't like was that they charged $15 for a buffet which they had two types of scrambled eggs, potatoes, bacon and two types of sausage. Granted that the buffet setup was what they had to work with But they also had a menu if anyone wanted a choice. They accepted cash or they'll charge it to your room. Which that made sense for doing it that way. But overall everything else was great.

8

Tim

Aug 17, 2025

·

Stayed 1 night

The staff is excellent. Breakfast buffet.... Well, it's was so-so, I would not purchase the buffet again, I would order from a menu and have it made fresh. Rooms were clean. Lots of areas to hang out and work or talk. UNO pizza is attached, but not to good and the bar was closed on a Friday night from lack of employees working, that's never good when you're attached to a hotel. Overall the hotel is excellent with staff but slightly overpriced. I stay here often so I would recommend it. It's the best around Worcester

10

Sadie

Nov 16, 2024

·

Stayed 2 nights

The place was immaculate, I love a clean hotel! Love the breakfast option with the reservation, well worth the money. The breakfast was made to order and the staff was suoer attentive! Will definitely stay there again for my conference next year!

10

MARYELLEN

Feb 1, 2025

·

Stayed 2 nights

Excellent location for our planned activities and restaurant choices. Breakfast options at hotel were excellent as was the restaurant staff. Fitness center was good, too. Turned out to be a great choice!

8

Tracy

Dec 2, 2024

·

Stayed 1 night

Stay was ok. Hotel seems dated, bed not very comfortable and surprised bottle water in room is $2 not complementary. Also a bit shocking the fee for the parking garage. Just add tot he hotel cost as everyone needs to park I would think. Lastly after going to a show at DCU, nothing to come back to the hotels to like a bar or food.

8

Douglas

Apr 21, 2025

·

Stayed 1 night

For the price per night the breakfast should be included.

10

Yvette

May 22, 2025

·

Stayed 2 nights

The Hilton Garden was chosen for my son's graduation. It was close to the center and we could walk. The rooms were clean, staff were extremely friendly and the breakfast was wonderful. The wait staff at breakfast were nothing but wonderful.

10

Erin

Mar 17, 2025

·

Stayed 1 night

Breakfast was GREAT! Server awesome Rajib!

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AI-generated summary based on recent guest reviews

Month	Average price
January	$134
February	$169
March	$188
April	$205
May	$234
June	$223
July	$172
August	$185
September	$238
October	$225
November	$162
December	$143

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $179	17 $197	18 $437	19 $882
20 $174	21 $144	22 $162	23 $187	24 $208	25 $380	26
27 $157	28 $145	29 $145	30 $145

Su	Mo	Tu	We	Th	Fr	Sa
				1 $312	2	3
4 $173	5 $166	6 $191	7 $248	8 $252	9 $248	10 $260
11 $145	12 $180	13 $180	14 $148	15 $154	16 $388	17 $294
18 $153	19 $218	20 $176	21 $145	22 $145	23 $312	24 $462
25 $148	26 $145	27 $145	28 $145	29 $145	30 $187	31 $158

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Monthly average prices

About this property

Location

Room options

One King Bed, with Bathtub, Accessible

One Bedroom Suite, One King Bed

Two Queen Beds, Accessible

Room, Accessible

One King Bed Evolution

Room, 1 King Bed, Accessible

Two Queen Beds

Guest reviews

Good

Who stays here?

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Hilton Garden Inn Worcester

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Prices for upcoming dates