Name: Best Western Salisbury Plaza
Address: 1735 North Salisbury Boulevard, Salisbury, Maryland, United States of America, Salisbury, Maryland, US
Price range: $80–$197 per night
Rating: 7.5

What guests think

Reviews of Best Western Salisbury Plaza are mixed, with many praising friendly staff, a gated lot, and decent value, while frequent complaints cite inconsistent cleanliness, maintenance problems, noise, and service delays during check‑in or requests.

Rooms vary from updated and comfortable to dated and noisy, with outside-corridor access and reports of AC or TV issues. Breakfast feedback ranges from delicious and well stocked to cold or poorly maintained. The location is convenient to highways, schools, and restaurants, though several guests felt the surrounding area and late-night activity were uncomfortable. Expect a budget stay with notable trade-offs.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

Gated parking is frequently mentioned and helps some guests feel secure, though others found it off‑putting. The outdoor pool was often unavailable, had limited hours, or needed cleaning; renovations and occasional ice or vending outages were also noted.

Related guest reviews

2

Ashley

Jul 14, 2025

·

Stayed 4 nights

We had to move rooms three time due to dirty sheets and then a broken door lock. One of Our children cut their foot in the bottom of the pool. The rooms were very musty.

6

Douglas

Jul 20, 2025

·

Stayed 1 night

Place was like a fortress and pool hours were limited. Ice machine was out of order and vending options were limited

10

Valerie

Oct 30, 2024

·

Stayed 2 nights

Property parking lot was within a gated area which reassured our safety. Assessable to stores was a convenience. Staffing (Alex) when asked made sure we had what was needed. Checkin and Out was simple. I will Continue to stay here when traveling in this area. I appreciate the service..Cannot comment on the breakfast for both days we chose to go to Dennys which was nearby. Room was clean.

6

Lola

Jul 30, 2025

·

Stayed 3 nights

Rooms could have been cleaner, and pool needed to be cleaned

8

Cecelia

Jun 8, 2024

·

Stayed 1 night

Older property remodeled. The pool was not available as it was still under remodel. That was not noted when we booked the stay so we were disappointed to find out when arrived. Staff was friendly and helpful.

4

Laurie

Aug 1, 2025

·

Stayed 2 nights

The property is old with updated rooms. The air conditioning worked and the room was clean. There was no trash can. The stairs to the second floor are narrow and steep and the outside areas are messy. There was construction occurring on parts of true building but I heard no noise due to the white noise of the air conditioning unit. The hotel was fully booked and busy.

10

Kacey

Jul 17, 2024

·

Stayed 1 night

Too many mishaps pool wasn’t open and had to change rooms because the electricity didn’t work in the first will NEVER stay here again

10

Watasha

Oct 12, 2024

·

Stayed 1 night

Was amazing very safe love the gates

10

Hope

Mar 7, 2025

·

Stayed 1 night

It was very clean and welcoming. was glad that the property was gated for the safety of the car.

8

Marie

Jul 7, 2023

·

Stayed 1 night

It was a nice property with a small square pool and a WONDERFUL breakfast buffet.

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Cleanliness is inconsistent: several guests found rooms very clean or spotless, but many reported smoke or musty odors, stained linens, pests, and upkeep issues like peeling ceilings.

Related guest reviews

2

Jessica

Aug 1, 2024

·

Stayed 3 nights

Hotel smelled terrible and was not clean

2

Hunter

Aug 31, 2025

·

Stayed 2 nights

Walked in and left within 10 minutes. Room smelled like cigarettes, had to walk upstairs with our bags to get to our room, toilet was unstable and shifting severely in use, other lodgers with their doors wide open when walking to room. Told front kiosk about this briefly before making a quick exit, will not be staying ever again.

2

Cameron

Jul 17, 2023

·

Stayed 7 nights

Upon check in, our room was disgusting! There was hair on the ground, pennies, confetti, the chair looked like a bird pooped all over it. Front desk lady was far from friendly. The first night, we were brushing our teeth and the sink leaked all over the floor. Management did get it fixed but overall was a terrible experience! It took two days for them to actually come clean our room. Beds are springy and not comfortable.

2

Chanwoo

Jul 11, 2023

·

Stayed 1 night

Cockroaches are eveywhere crawing over towels and floor. Room was so filthy.

10

Omar

May 29, 2025

·

Stayed 3 nights

Rooms are very clean

6

Krista

Aug 2, 2024

·

Stayed 4 nights

The staff was very friendly and helpful, but the rooms smelled musty, and everything felt wet because of the moisture in the room. The pool was nice and the ice machine was convenient. I wouldn't stay here again because it's way too small and the smell was awful. I felt dirty the whole time.

4

Janice

Aug 12, 2025

·

Stayed 2 nights

The room smelled very moldy and did not appear very clean. I am not sure the sheets had been changed. The ac was not working properly. The staff was excellent and very friendly but I will not stay there again.

2

Christie

Dec 10, 2023

·

Stayed 2 nights

We had a roach crawl across our bathroom counter. The mattresses were so uncomfortable and the bedsheets were stained with blood and the top dressings had stains on their white bed linens. The bed frame is old and the furniture are all falling apart and the ceiling in the bathroom is meant for someone no taller then, 5’6”! The best part of it was the front entrance and breakfast was a bit of a miss. The street is o busy with traffic and the phone nextdoor to us rang nonstop all night long and I told them this. Would never stay there again.

10

John

Jan 23, 2024

·

Stayed 1 night

Staff was very nice and the room was spotless.

4

Brittany

Jun 1, 2025

·

Stayed 2 nights

The staff were very friendly and helpful. The ceiling above our shower was peeling off and falling into the tub. Probably because there is no exhaust fan. Our room smelled of cigarettes even though we were in a non smoking room. Property is not kept up or redone in anyway. The continental breakfast wasn’t terrible. Wouldn’t stay there again or recommend to anyone else.

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Rooms range from recently updated and comfortable to dated and small, with outside-corridor access. Common issues included thin walls and traffic noise, AC or TV problems, and doors or bathroom hardware not fitting or closing properly.

Related guest reviews

8

Suriyany

Apr 2, 2024

·

Stayed 5 nights

The Property is at the main road, traffic is heard through out the day bc doors dont fit well into the doorframe. Fridge without freezer,no toilet brush,not enough towels for booked persons a room. TV seize very good.

8

Ronald

Aug 25, 2024

·

Stayed 2 nights

Bathroom door did not shut but overall not bad

10

Carli

Mar 9, 2023

·

Stayed 2 nights

Nice room. The beds were comfy. The light bulb in the bathroom is way too dim though. I showered in the dark. Breakfast was good! Overall, a very good stay and we would gladly return.

8

Karen

Oct 5, 2025

·

Stayed 1 night

Staff super friendly and rooms are spacious.

6

Colin

Sep 23, 2025

·

Stayed 1 night

Room was musty, door was not well secured in the frame

8

Kim

Oct 19, 2024

·

Stayed 1 night

We stayed one night while taking a college tour at Salisbury University. It was about a 5-8 min drive and very convenient to get to. The room was clean and the beds and pillows were comfortable. The room does echo and the AC/heat unit was making noise all night even when it was off. Also you can hear every time your neighbors open and close their doors and the walls were very thin.

8

Katie

Aug 8, 2023

·

Stayed 1 night

The room was not very big and not modern. The people were pleasant and kind.

8

Devon

Nov 30, 2024

·

Stayed 1 night

Everything was great but my tv didn’t work.

6

Tonya

Oct 18, 2024

·

Stayed 2 nights

Ashley the front desk attendant was excellent. Breakfast was great too. The walls and ceiling in the rooms are way too thin I could hear everything going on outside my room above and to the sides and outside. Made it very hard to sleep and then was waken up several times out of my sleep b/c of noise. The hotel was convenient. The staff was all very nice and talkative made me feel welcome.

8

Leslie

Jul 2, 2025

·

Stayed 3 nights

This seems to be an older property that has gone through recent “freshing up”. Bed was very comfortable. Rooms open up to an outside hallway. Only down side was the early morning and late night noise. The early morning was from the Carmax trucks on the adjacent property unloading cars at 6:00 a.m. and the late night was from groups of young people (one group of younger kids and one group of high schoolers) running up and down the hallway yelling at the top of their lungs all three nights until after 11:00 p.m.

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Staff are often described as friendly and helpful, but service reliability varies with reports of understaffing, long check-in lines, unfulfilled room requests, and occasional billing or follow-up issues.

Related guest reviews

10

juan

May 18, 2025

·

Stayed 1 night

I had a great experience during my stay at Best Western Salisbury Plaza. The hotel was clean, quiet, and comfortable exactly what I needed for a relaxing visit. What truly stood out, however, was the excellent service at the front desk. The staff member went above and beyond to make sure I was comfortable throughout my stay. He was courteous, professional, and genuinely cared about making my experience a positive one. From check-in to check-out, his attention to detail and willingness to help made a big difference. I highly recommend this hotel and would definitely stay here again

2

gregory

Nov 9, 2023

·

Stayed 1 night

Awesome check in at the front desk. He was very nice and helpful with recommendations whete to eat. In my room, at midnight the room next to me was VERY loud. I called the front desk and she said she would look into it. 15 min later still very loud. I call the front desk again and she was very rude and said she walked the hallway znd didn't hear anything. 30 min later their tv is still on 11 but no more yelling

2

Mindy

Jul 4, 2024

·

Stayed 1 night

They need more than one computer to check guests in. Staff needs training.

10

Claudine

Oct 29, 2025

·

Stayed 4 nights

I was not impressed from the road as we drove up, but we had a terrific five day stay. The lobby has been renovated. Breakfast was delicious. The bed was very comfortable. Best on our multi week road trip. Well located. Attentive, friendly staff/owners.

10

Patrick

Oct 3, 2025

·

Stayed 2 nights

The breakfast was delicious. Our room was superb. The staff was delightful and welcoming. We even met the owner The lobby was beautiful

2

William

Jul 14, 2024

·

Stayed 1 night

Checked in around 3pm and was told the room may not be ready. I said ok, I'll be back this evening. I was there for a baseball tournament with 3 kids staying in my room, and had to get back to the fields for a game. I came back and got my key around 8:30-9pm. In the room there were no sheets on the bed, no pillowcases, and later I learned no towels, soap, or shower curtain. I made 4 visits to the front desk, and only one person was working, who said they would be down shortly to get things set up. Well every trip there were more angry people waiting in the lobby. Long story short it took almost 2 hours to get sheets, which I put on the beds myself. Never got towels, soap, or shower curtain. Asked again in the morning, and was told housekeeping would be right down. They never showed, and I had to leave before we got anything. The worst service I've ever had. The woman at the desk in the evening was very apologetic, but she was the only one at the entire hotel working that night. And this was for a room I paid about $180-$190. I'll never stay here again, and I will let everyone know coming for baseball from my area to avoid it like the plague.

2

marc

Oct 2, 2025

·

Stayed 4 nights

We requested a room on the ground floor and didn't get it. Every day we requested to be moved and were rudely told nothing was available. The last two nights we were there the place was almost empty of other guests. Access to the pool was limited because you couldn't get in and had to request a staff member to open it. The free breakfast was terrible and staff didn't keep it stocked with food and drink. The room was not clean. Furniture in room was broken/not working properly. Staff was not friendly and when checking out was told my receipt was only available to be emailed to me. I never received an email and even asked for it to be sent again. They charged a $205 charge to my card 2 days after leaving. No reason given when I called and no call back happened as requested. Still no receipt sent to me. I feel like I was scammed by this property.

10

Mariah

Jul 12, 2024

·

Stayed 3 nights

Great Friendly staff! Clean and comfy room! Nice selection of breakfast items! Will definitely stay here again!!

6

SHERRON

Jul 5, 2024

·

Stayed 1 night

The check in process and the customer service was horrible. It stood in line over 30mins just to check in. The front desk rep was trying to train a new employee when there was a line of other guests waiting to be checked in. Not to mention we were never told what the hold up was and there was no urgency at all.

2

Todd

Jul 9, 2023

·

Stayed 1 night

Definitely felt like a very outdated motel. Long lines and inefficient check-in and check-out. External door entry. Creaky beds. No exhaust fan in bathroom. Then our bathroom door got jammed and wouldn’t open, and we had to call for assistance so the occupant could exit. The person who answered at the front desk initially said “we don’t have anyone here who can help” - which is like a master class in what not to say or do. We had to press to get them to call someone. Make no mistake - this was not a great stay. Go somewhere else.

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Convenient for highway access, restaurants, and area schools, but several reviews mention traffic noise and a surrounding area that feels unsafe to some despite the security gate.

Related guest reviews

10

Richard

Oct 1, 2025

·

Stayed 2 nights

This place is right off the highway, of you go too fast you'll miss it. Also, the Expedia location, map, is wrong, ot stops you 2 blocks before the actual hotel entrance, so put it into your gps manually. The place was pretty good, very clean, easy to get around.

8

Louise

Jul 9, 2023

·

Stayed 1 night

Location not that great.

8

Joshua

Aug 27, 2024

·

Stayed 1 night

Easy to find, but right off a main road so the traffic sound is high. In a gated area which makes you feel nervous rather than secure

8

James

Jul 10, 2025

·

Stayed 2 nights

Very close to restaurants

10

Richard

Apr 27, 2025

·

Stayed 2 nights

The staff was friendly and the hotel looked to be recently refurbished. The area around it is suspect.

10

Andrew

Sep 3, 2023

·

Stayed 1 night

Great place to stay. Affordable price. Close to the beach.

6

Jeffrey

Dec 14, 2022

·

Stayed 19,339 nights

Close to many restaurants. Gated parking lot emphasized the high crime area the hotel was located in.

10

Claudine

Oct 29, 2025

·

Stayed 4 nights

I was not impressed from the road as we drove up, but we had a terrific five day stay. The lobby has been renovated. Breakfast was delicious. The bed was very comfortable. Best on our multi week road trip. Well located. Attentive, friendly staff/owners.

10

Zulma

Jun 25, 2023

·

Stayed 1 night

Excellent location the dinning variety awesome lot of options to eat to shop love it

8

Kim

Oct 19, 2024

·

Stayed 1 night

We stayed one night while taking a college tour at Salisbury University. It was about a 5-8 min drive and very convenient to get to. The room was clean and the beds and pillows were comfortable. The room does echo and the AC/heat unit was making noise all night even when it was off. Also you can hear every time your neighbors open and close their doors and the walls were very thin.

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

Breakfast feedback is mixed: many guests enjoyed it and praised the attendant, while others found items cold, stale, or not replenished.

Related guest reviews

10

Lanice

Nov 15, 2024

·

Stayed 2 nights

They were so professional and were so helpful…I would highly recommend them especially because the parking lot is gated. No one can just walk up like at other places. They have good breakfast especially when Mr. Andre is working !! They have a laundry on site too 🤗I just love it

10

Amy

Oct 14, 2024

·

Stayed 1 night

Breakfast was the best part of our stay! Loved that our room was clean, functional and as described when booking. Going to breakfast before checking out really made our day and it’s all thanks to the breakfast attendant who made sure everyone was having a great morning and got what they were looking for with their meal. Thank you!

4

sheryl

Sep 18, 2025

·

Stayed 1 night

The check-in was easy and the property was secure. The breakfast was fair. Eggs were rubbery and cold, the orange juice was not real orange juice, and the bread was not fresh. The room and carpet were dated, the walls were thin, the air conditioner vents were broken/missing and the toilet caulking was not acceptable.

10

Claudine

Oct 29, 2025

·

Stayed 4 nights

I was not impressed from the road as we drove up, but we had a terrific five day stay. The lobby has been renovated. Breakfast was delicious. The bed was very comfortable. Best on our multi week road trip. Well located. Attentive, friendly staff/owners.

10

Patrick

Oct 3, 2025

·

Stayed 2 nights

The breakfast was delicious. Our room was superb. The staff was delightful and welcoming. We even met the owner The lobby was beautiful

6

Gary

Sep 22, 2025

·

Stayed 1 night

Check-in was friendly outside of learning there would be a deposit charged for room damage which was not presented upon booking the room. Room was lacking TV, shampoo, and TP. The breakfast was not hot, despite arriving right at 7A. The personnel are a plus for this hotel with the overall experience rated low due to general items a venue of this price range put forth.

2

marc

Oct 2, 2025

·

Stayed 4 nights

We requested a room on the ground floor and didn't get it. Every day we requested to be moved and were rudely told nothing was available. The last two nights we were there the place was almost empty of other guests. Access to the pool was limited because you couldn't get in and had to request a staff member to open it. The free breakfast was terrible and staff didn't keep it stocked with food and drink. The room was not clean. Furniture in room was broken/not working properly. Staff was not friendly and when checking out was told my receipt was only available to be emailed to me. I never received an email and even asked for it to be sent again. They charged a $205 charge to my card 2 days after leaving. No reason given when I called and no call back happened as requested. Still no receipt sent to me. I feel like I was scammed by this property.

2

Michael

Jul 19, 2023

·

Stayed 1 night

Property was filthy breakfast was suppose to be until 10a however no food at 9:20 attendant was outside smoking NEVER AGAIN

10

Bruce

Jun 1, 2025

·

Stayed 1 night

Breakfast great

8

Marie

Jul 7, 2023

·

Stayed 1 night

It was a nice property with a small square pool and a WONDERFUL breakfast buffet.

Was this helpful?

AI-generated summary based on recent guest reviews

Month	Average price
January	$81
February	$79
March	$93
April	$106
May	$121
June	$119
July	$142
September	$131
October	$106
November	$97
December	$88

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $96	17 $93	18 $123	19 $123
20 $80	21 $80	22 $80	23 $80	24 $91	25 $122	26 $132
27 $90	28 $80	29 $86	30 $88

Su	Mo	Tu	We	Th	Fr	Sa
				1 $96	2 $197	3 $152
4 $86	5 $80	6 $86	7 $86	8 $80	9 $158	10 $165
11 $86	12 $86	13 $86	14 $86	15 $86	16 $143	17 $129
18 $87	19 $87	20 $87	21 $87	22 $89	23 $140	24 $140
25 $89	26 $89	27 $87	28 $90	29 $89	30 $121	31 $128

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Standard Room, 1 Queen Bed, Accessible, Refrigerator & Microwave

Standard Room, 1 King Bed, Refrigerator & Microwave (Pet Friendly)

Standard Room, 1 King Bed, Refrigerator & Microwave (Pet Friendly;With Sofabed)

Standard Room, 2 Queen Beds, Refrigerator & Microwave (Pet Friendly)

Standard Room, 1 King Bed, Microwave

Standard Room, 1 Queen Bed, Accessible, Refrigerator & Microwave (Pet Friendly)

Standard Room, 2 Queen Beds, Refrigerator & Microwave

Standard Room, 1 King Bed, Microwave (With Sofabed)

Guest reviews

Good

Who stays here?

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Best Western Salisbury Plaza

Have a question?

Considering this hotel for your Salisbury trip?

Prices for upcoming dates