Name: Red Roof Inn Detroit - Royal Oak/Madison Heights
Address: 32511 Concord Drive, Madison Heights, Michigan, United States of America, Madison Heights, Michigan, US
Price range: $57–$69 per night
Rating: 6.6

What guests think

Across recent reviews, Red Roof Inn Detroit - Royal Oak/Madison Heights draws mostly critical feedback citing serious cleanliness issues (bedbugs, roaches, strong smoke odors), plus repeated maintenance problems and disturbances from other guests or activity around the property.

Opinions on staff are mixed, with several guests praising friendly, helpful service while others report unprofessional encounters, room assignment issues, and difficulty obtaining refunds. Some reviews cite acceptable stays or clean rooms. Expect a budget stay with inconsistent standards and notable trade-offs.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Several guests noted safety or comfort concerns around the parking area and exterior.

Related guest reviews

2

B

Aug 11, 2024

·

Stayed 2 nights

The stay was horrible. No lock on one room, a dead bird and no working outlets in another. I am still waiting to hear back from both Red Roof and Hotels on a full refund

4

Paige

Nov 25, 2024

·

There are roaches. There’s guests letting kids run up and down the hall screaming from the top of their lungs. The staff is unprofessional. One of the staff will park his car in front of hotel windows blast music and smoke weed but says that the hotel is not marijuanna friendly. Roaches in the rooms and on the breakfast counter and coffee bar.

2

shaun

Jul 17, 2024

·

Stayed 2 nights

Room was filthy and old, all other guests were long-stay tenants who hung out in their cars in the parking lot. Shower was disgusting. Comforter had stains on it, bathroom had some mystery liquid dried on the walls. Disgusting. Front desk staff was nice, though

6

Marie Jennifer

Jan 17, 2024

·

Stayed 1 night

I wanted a place to spend the night, take a bath, get some work done. This isn't the place for it. If not for the service oriented young man in the front desk, this place would get 1 star just for being available and cheap. It's a partially renovated facility but the strong smell of smoke still lingers. The bathroom shows it's age and the the misuse it's been put under. Little attentions to detail would make this so much better, like having a chair in the room or a drain plug for the bathroom. I can overlook missed dirty spots around the bathtub or even the microwave. The toilet seat having urine dribble on the seat though?

4

Ashlee

Dec 30, 2024

·

Stayed 1 night

Need to be brought update

2

Ellisa

Feb 1, 2024

·

Stayed 1 night

There was a vehicle that kept following me around the parking lot. When I would move parking spaces, they would move parking spaces. My boyfriend and I decided not to even go to the room due to the event. It was really kind of scary. Not sure if they were looking for a car to break into or worse.

4

Sheena

Jun 23, 2024

·

Stayed 1 night

Property did not have any linen for showering. Not ok at all

4

David

Jan 29, 2024

·

Stayed 2 nights

Stank of tobacco. Bare fan in bathroom w poorly fitted toilet seat that wouldn’t stay up. Long term residents next door w a ceramic bowl outside their door for cigarette butts. Gross

4

Precious

Apr 20, 2024

·

Stayed 1 night

My first room the lock didn't work. The 2nd one the lock didn't work. I will not come back.

2

Kyle

Sep 25, 2024

·

Stayed 1 night

Room smelled of smoke and so did my work bag when I left. Globs of hair, the bed was so squeaky and the bedding was dirty and probably not washed. A lot of people live here and a couple of pit bulls running around despite MI 6’ leash laws.

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Cleanliness

Multiple reviews report severe hygiene issues, including bedbugs, roaches, stained or unwashed bedding, mold, and strong smoke odors; a few guests mentioned acceptable or clean rooms.

Related guest reviews

2

Melissa

Sep 22, 2024

·

Stayed 2 nights

Bed bugs! Room one fifteen. I left first thing in the morning a day early. I haven't received a refund which i deserve at least one night returned to me.

2

Karen

Oct 19, 2024

·

Stayed 1 night

Room was extremely dirty, old gum stuck in the carpet, blankets had holes in it, towel were dirty with something brown in it, the bathroom toilet was flushing it self, the tub was moldy, the curtains were stained, ac vents we’re disgusting dirty, the wall were dirty with some kind of food, there was cereal left over behind the sink. Also food on the floors. The headboard of one of the bed had something that looked like buggers stuck on it.

2

Charles

Oct 28, 2024

·

Stayed 1 night

Roaches

2

Jonathan

Jul 5, 2025

·

Stayed 1 night

Bedbugs

4

Paige

Nov 25, 2024

·

There are roaches. There’s guests letting kids run up and down the hall screaming from the top of their lungs. The staff is unprofessional. One of the staff will park his car in front of hotel windows blast music and smoke weed but says that the hotel is not marijuanna friendly. Roaches in the rooms and on the breakfast counter and coffee bar.

8

Chukuma

Feb 11, 2024

·

Stayed 1 night

The toilet bowl could have been cleened better. Overall the room was very clean.

2

Daniel

Oct 14, 2024

·

Stayed 1 night

I’ve stayed at this hotel before & it was friendly & clean. Sadly, it has gone downhill… the rooms are filthy & beds need replacing. I wouldn’t stay there again.

2

Ashley

Mar 12, 2025

·

Stayed 2 nights

They have bugs. Didn’t want to refund my money after checking in and discovering bugs.

2

DANIELA

Sep 30, 2024

·

Stayed 3 nights

We reserved a non smoking room. The smoke smell was unbearable. The room was plain dirty, with visible mold and stained carpets. No soap - we had to buy ourselves - and only one towel for two people. In the adjacent rooms, there were dogs that were left unattended. Overall, the worst experience. We are disappointed Expedia allows to advertise a property like this.

2

Kyle

Sep 25, 2024

·

Stayed 1 night

Room smelled of smoke and so did my work bag when I left. Globs of hair, the bed was so squeaky and the bedding was dirty and probably not washed. A lot of people live here and a couple of pit bulls running around despite MI 6’ leash laws.

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AI-generated summary based on recent guest reviews

Rooms

Common complaints include strong smoke smells in non-smoking rooms, malfunctioning locks and fixtures, low water pressure, and broken TVs or thermostats, plus noise from other guests; a few found rooms acceptable or modernized.

Related guest reviews

2

Christopher

Apr 20, 2024

·

Stayed 1 night

Shower didn’t work and to didn’t work either

2

James

Sep 1, 2024

·

Stayed 1 night

Floor was chipped, bedsheets had holes in them, ceiling was chipping, smelled of mildew, ended up paying for a completely different hotel. Don’t waste your time here.

2

David

Apr 11, 2024

·

Stayed 1 night

Horrible, water 💦 pressure, dirty mold everywhere, toilet still had poop stains I was so pissed

2

David

Jun 28, 2025

·

Stayed 1 night

The power went out 30 minutes after i got there

6

Santrise

Jul 6, 2024

·

Stayed 1 night

The staff was very polite and professional but unfortunately the room was not at its best. The room alone as soon as you walked in the door the smell of tobacco was heavy and as an individual with a minor child who both suffers from asthma it was quite alarming. The bathroom light didn’t work and the bathroom wasn’t cleaned properly there were stains I couldn’t identify. Overall it was a place to that was needed at a last minute convenience.

2

Nick

Feb 4, 2024

·

Stayed 1 night

tv broken...thermostat broken, bathtub dirty...

2

jeffrey

Oct 23, 2024

·

Stayed 1 night

I asked to be in an area with no one around I was put in between to families and kids yelling and screaming pounding on walls. I was there for work and needed to study the room smelled so bad, I ended up not staying there and left

4

David

Jan 29, 2024

·

Stayed 2 nights

Stank of tobacco. Bare fan in bathroom w poorly fitted toilet seat that wouldn’t stay up. Long term residents next door w a ceramic bowl outside their door for cigarette butts. Gross

4

Precious

Apr 20, 2024

·

Stayed 1 night

My first room the lock didn't work. The 2nd one the lock didn't work. I will not come back.

4

Stephen

Jun 16, 2024

·

Stayed 1 night

The room was modernized but dirty and poorly lit. If I knew that it was in this condition I would have never stayed here. The front desk staff was very helpful and very polite

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Service

Feedback is mixed: several guests praised friendly, helpful staff, while others reported unprofessional or rude interactions, room assignment mistakes, and challenges with refunds or resolving issues.

Related guest reviews

2

Angela

Jan 17, 2024

·

Stayed 1 night

I wouldn't recommend this place even if it was a last resort. The staff was very unpleasant, unprofessional and very rude. We had to move three times, the first room was disgusting, sheets on the floor, bed was slept in, bathroom was disgusting, the second room, the bed sheets had big yellow spots like someone peed in the bed, smelled like cigarettes so bad and the light and fan in the bathroom wasn't working. The last room was the worst, we found bed bugs under the mattress, (took videos and pictures of it). We couldn't get out of there fast enough. So no I ABSOLUTELY DO NOT RECOMMEND this place to anyone.

4

Deshawn

Nov 30, 2025

·

Stayed 3 nights

Staff support lacking understanding

4

Gary

Sep 27, 2024

·

Stayed 9 nights

I did walk through and check out the room, found a bed bug so I went to the front desk and demanded my money back.

4

Paige

Nov 25, 2024

·

There are roaches. There’s guests letting kids run up and down the hall screaming from the top of their lungs. The staff is unprofessional. One of the staff will park his car in front of hotel windows blast music and smoke weed but says that the hotel is not marijuanna friendly. Roaches in the rooms and on the breakfast counter and coffee bar.

8

Adrian

Mar 21, 2024

·

Stayed 1 night

Day staff super friendly and helpful

2

shaun

Jul 17, 2024

·

Stayed 2 nights

Room was filthy and old, all other guests were long-stay tenants who hung out in their cars in the parking lot. Shower was disgusting. Comforter had stains on it, bathroom had some mystery liquid dried on the walls. Disgusting. Front desk staff was nice, though

6

Santrise

Jul 6, 2024

·

Stayed 1 night

The staff was very polite and professional but unfortunately the room was not at its best. The room alone as soon as you walked in the door the smell of tobacco was heavy and as an individual with a minor child who both suffers from asthma it was quite alarming. The bathroom light didn’t work and the bathroom wasn’t cleaned properly there were stains I couldn’t identify. Overall it was a place to that was needed at a last minute convenience.

2

Harmeet

Jul 5, 2024

·

Stayed 1 night

My room was given to another guest without my permission. The room and bathroom were very dirty. Had a bad experience. Totally different on how it shows on pictures.

10

Kewana

Jan 3, 2024

·

Stayed 5 nights

Staff were amazing! Could be cleaner. Bedding was not up to par, as far as cleanliness, needs to be washed much more frequently. Also there were crumbs and seeds underneath the sheets. Additionally, it was extremely warm in the room, even without heat. It’s January & I had the air on the entire time. I think the heat was coming from the tv. Strange. Water pressure is low, so it took a while to run a bath, 30 minutes almost. Shower was fine though. Remote didn’t work or I couldn’t work it, idk, not a really big deal for me. The staff were EXCEPTIONAL, and they didn’t do anything out of the ordinary. All of the staff I encountered were friendly, helpful, and understanding, which made the stay 5 stars! The people make the difference, every time. Happy new year and good fortune to you all. Thank you all for the warm hospitality. Also, put more bath towels in the room if possible. I made it work this time because I had my own towels, and I stayed 5 nights. Also maybe add rolling chairs/office chairs for the desk. Kinda tough on my back.

4

Stephen

Jun 16, 2024

·

Stayed 1 night

The room was modernized but dirty and poorly lit. If I knew that it was in this condition I would have never stayed here. The front desk staff was very helpful and very polite

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Location

Not enough information in reviews.

Related guest reviews

2

shaun

Jul 17, 2024

·

Stayed 2 nights

Room was filthy and old, all other guests were long-stay tenants who hung out in their cars in the parking lot. Shower was disgusting. Comforter had stains on it, bathroom had some mystery liquid dried on the walls. Disgusting. Front desk staff was nice, though

2

Ellisa

Feb 1, 2024

·

Stayed 1 night

There was a vehicle that kept following me around the parking lot. When I would move parking spaces, they would move parking spaces. My boyfriend and I decided not to even go to the room due to the event. It was really kind of scary. Not sure if they were looking for a car to break into or worse.

4

David

Jan 29, 2024

·

Stayed 2 nights

Stank of tobacco. Bare fan in bathroom w poorly fitted toilet seat that wouldn’t stay up. Long term residents next door w a ceramic bowl outside their door for cigarette butts. Gross

10

Tom

Apr 7, 2024

·

Stayed 1 night

Friendly staff, clean rooms, easy location

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AI-generated summary based on recent guest reviews

Dining

Not enough information in reviews.

Related guest reviews

4

Paige

Nov 25, 2024

·

There are roaches. There’s guests letting kids run up and down the hall screaming from the top of their lungs. The staff is unprofessional. One of the staff will park his car in front of hotel windows blast music and smoke weed but says that the hotel is not marijuanna friendly. Roaches in the rooms and on the breakfast counter and coffee bar.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$58
February	$58
March	$58
April	$56
May	$59
June	$59
July	$61
August	$59
September	$58
October	$58
November	$57
December	$58

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $60	17 $60	18 $69	19 $69
20 $57	21 $57	22 $57	23 $57	24 $57	25 $66	26 $66
27 $57	28 $57	29 $57	30 $57

Su	Mo	Tu	We	Th	Fr	Sa
				1 $61	2 $65	3 $66
4 $62	5 $62	6 $62	7 $59	8 $62	9 $66	10 $66
11 $62	12 $62	13 $62	14 $62	15 $62	16 $66	17 $66
18 $62	19 $62	20 $62	21 $62	22 $62	23 $66	24 $66
25 $62	26 $62	27 $62	28 $62	29 $62	30 $66	31 $66

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Monthly average prices

About this property

Location

Room options

Deluxe Room, 1 King Bed, Accessible, Roll-In Shower

Deluxe Room, 2 Double Beds

Superior Room, 1 King Bed

Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed, Accessible

Guest reviews

Pleasant

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Red Roof Inn Detroit - Royal Oak/Madison Heights

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