Name: Best Western Music Capital Inn
Address: 3257 Shepherd of the Hills Expressway, Branson Theater District, Branson, Missouri, United States of America, Branson, Taney County, US
Price range: $84–$199 per night
Rating: 8.55

What guests think

At Best Western Music Capital Inn, travellers consistently praise the friendly, helpful staff and the satisfying free breakfast, while noting the convenient location near Branson’s attractions and an indoor pool area that families appreciate despite occasional outages.

Rooms are generally spacious and comfortable but the property feels dated, and guests report intermittent maintenance issues like weak air conditioning, slow drains, and low shower heads. Cleanliness is often praised, yet housekeeping during multi-night stays can be inconsistent, and a few reviews report significant lapses such as hair in tubs, dirty carpets, or bed bugs. Several guests also mention crowded breakfast seating and occasional delays getting rooms ready at check-in. Overall, expect a friendly stay with convenient access and solid amenities, but variable upkeep.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Indoor pool, hot tub, and sauna are popular, but guests report frequent outages, cold pool water, or weak hot tub jets. Fitness room is small and dated, while parking is convenient.

Related guest reviews

10

Jo Lynn

Jul 17, 2025

·

Stayed 1 night

The convenience of parking

6

David

Jul 6, 2025

·

Stayed 2 nights

They had a pool which I was told was working when we signed up for 3 days however, as I was going to use it, I was told the pump was out. The front desk called me the following day to inform me the pump was out and the pool company would go to Springfield for the part and there was no guarantee the pool would be open. The next day, no pool.

10

Leah

Jul 6, 2025

·

Stayed 2 nights

General Manager Joy Brown was exceptionally pleasant and accommodating when our daughter had car issues and we were not able to check out at normal time. Staff was friendly and helpful at all times. The hotel smelled amazing, like clean linen and our room was clean and tidy. The pool, hot tub, sauna were all well maintained. Breakfast was delicious and helped us get started each day.

8

Regina

Mar 29, 2025

·

Stayed 6 nights

The only downfall of the hotel was the pool area. The hot tub was not hot, and the jets must be fixed. Because one jet had no cover, the water splashed out and over the edge. The water for the hot tub was not filled to the top. Kids misused the sauna. Setting the sauna's heat temperature was difficult to follow, plus it just pinned, so there was no setting a temperature. The indoor pool was super cold, so we did not even attempt to use it. Other than that, it was a nice place to stay.

10

Patricia

Sep 19, 2025

·

Stayed 3 nights

The staff was very friendly. The breakfast was amazing. They had plenty of seating during breakfast. The pool and hot tub were very well kept up and clean. A beautiful place to stay. It is very close to everything too

10

Maria

Oct 14, 2025

·

Stayed 3 nights

The location was great just off the strip and very convenient. It was very clean. The room was spacious. The mini frig was a larger one. The pool and hot tub were great. Breakfast was good.

8

ASHLEY

Mar 18, 2024

·

Stayed 2 nights

Always love staying here staff is very attentive and pleasant. The breakfast is great and we love the pool, hot tub and sauna! This stay the pool heater went out and no hot tub or sauna :(.

10

Wes

Sep 9, 2024

·

Stayed 2 nights

Off the main strip no traffic, room was quiet, indoor pool was excellent, loved the pillow top mattress. The fitness room could use an upgrade, cramped and not user friendly. Overall we had a great time highly recommend this hotel!

8

Angela George

Jul 6, 2025

·

Stayed 3 nights

The property was well kept, even if a little outdated in the design and height of the hallways. The room, an accessible room, was spacious, clean, and in great shape. The bed, however, had no support and was not very comfortable. I could feel the springs at the pressure points. The pool was very cold, and the hottub was hot, but in a good way. The pool hours were cool, and the only complain I have is that it would have been nice to have a 18+ time between 10pm -midnight because it was overrun with kids all the way up to closing time. There were a lot of older couples staying, who couldn't just enjoy the pool without either getting splashed or run over by a kid.

10

Dustin

Mar 27, 2025

·

Stayed 3 nights

The room was clean and the beds were so comfy. We were very happy with that. Breakfast was solid. The staff was very welcoming and helpful. The only thing that bummed us out was that the pool was cold for the kids and the hot tub was out of commission. I did appreciate the sauna though. Overall it was a great stay and we would definitely stay here again.

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Cleanliness

Many reviews describe clean rooms and public areas, but housekeeping during stays can be inconsistent. A number of guests noted lapses such as hair in tubs or dirty carpets, and a few reported bed bugs.

Related guest reviews

2

Blair

Mar 11, 2024

·

Stayed 1 night

Found bed bugs in our room. We did not end up staying here. Staff wasn’t apologetic or helpful in this time

8

Patrick

Nov 23, 2025

·

Stayed 2 nights

This is an older facility, BUT, it is very clean, the beds are comfortable, the shower was great, very good breakfast, and the staff are just the nicest.

2

Eve

Jun 9, 2024

·

Stayed 5 nights

I couldn't stay here. The room was dirty, smelly and damp. I asked to change rooms and the lady was very nice and gave me a different room. That room was smelly, dirty, towels were dirty, shampoo and conditioner were empty bottles. I explained the problem with the new room to the lady at the desk who was nice but at this point i just wanted to get my money back and go to a clean hotel. I had to call orbitz which was not easy to reach a person on the phone, but did eventually have my money refunded and found a better hotel down the street.

10

Michelle

Aug 18, 2025

·

Stayed 2 nights

Easy to find, good location, clean, friendly/helpful staff, good breakfast.

10

Keith

Aug 22, 2025

·

Stayed 1 night

Very clean

2

Shannon

Jan 3, 2023

·

The property appears clean but beware bed bugs are hiding! My daughters and I are bit all over our arms and stomachs after staying here for two nights!

6

Mary

Jun 14, 2025

·

Stayed 1 night

The bathtub had the hair from the previous occupant

2

shanelle

Mar 27, 2024

·

Stayed 3 nights

Found a dirty urine pad left on the bed went to front desk requested a refund and wanted to leave the hotel that night so the insisted to move me to another room where the shower was clogged up and the bed I slept on I felt I slept on a brick woke up in pain.

6

Joanna

Jul 15, 2023

·

Stayed 3 nights

Our room smelled badly of mildew and the bathroom had not been cleaned well (there was hair in the bathtub and on the floor). There was dust and dirt along the edges of the bathroom and bedroom. Otherwise, the staff were all very friendly and it was quiet so we were able to sleep well. The continental breakfast was nice. I wish recycling bins available for plastic containers, paper, etc.

6

DEBORA

Jul 14, 2023

·

Stayed 2 nights

the carpet was so dirty in the room we could not walk on it without our feet turning black.

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Rooms

Rooms are often spacious, but decor feels dated; comfort varies with some praising beds and others finding them hard or springy. Several reviews mention AC problems, small or awkward bathrooms, low shower heads, hallway noise, and occasionally unreliable Wi‑Fi.

Related guest reviews

2

Rachel

Jun 30, 2024

·

Stayed 2 nights

They had us on the 4th floor and when we checked in and got to our room the AC was set on 60, cool and high. We thought maybe it was just cooling down. It never cooled down. Room was never cold. We were very hot through the night. We reported it the next morning to the front desk in which she stated she would have maintenance check it out. After returning from a day of adventure it was still set on 60 and not cold. We asked if maintenance came and they said yes and we let them know it was still not right. So for another night we sweated through the night and we were not comfortable. Would not recommend during the summer time!

8

Becky

Jul 25, 2025

·

Stayed 2 nights

Hotel was a bit dated but beds were comfortable. Huge shower tub combo. Two sinks which was great. Room was spacious. We didn’t use extra facilities & amenities like breakfast or pool. Price was a bit high but overall not a bad place to stay.

6

Janet

May 5, 2025

·

Stayed 2 nights

Check in was easy and staff friendly. Room was clean and not cramped even with king size bed. However young boys staying there ran the halls, played on the luggage carts and elevator. Then ran and screamed through the parking lot and cars till 12:30am. Front desk acknowledged there were quiet hours but then responded with some parents don’t watch their kids and there is nothing we can do about it. Disappointed.

10

Maria

Oct 14, 2025

·

Stayed 3 nights

The location was great just off the strip and very convenient. It was very clean. The room was spacious. The mini frig was a larger one. The pool and hot tub were great. Breakfast was good.

8

Vicki

Jul 4, 2025

·

Stayed 2 nights

The location of the room was good, the staff were friendly and helpful. My only complaint was that I requested a handicapped accessible room and the wheelchair could barely get around in the very small room and the toilet was too low to get a handicapped person on and off. Otherwise it was a nice stay.

8

Kelly

Nov 22, 2024

·

Stayed 1 night

Shower head was kinda low (4th floor room)

10

Heather

Nov 9, 2025

·

Stayed 1 night

Big room with lots of space, nice indoor pool, good breakfast

8

Angela George

Jul 6, 2025

·

Stayed 3 nights

The property was well kept, even if a little outdated in the design and height of the hallways. The room, an accessible room, was spacious, clean, and in great shape. The bed, however, had no support and was not very comfortable. I could feel the springs at the pressure points. The pool was very cold, and the hottub was hot, but in a good way. The pool hours were cool, and the only complain I have is that it would have been nice to have a 18+ time between 10pm -midnight because it was overrun with kids all the way up to closing time. There were a lot of older couples staying, who couldn't just enjoy the pool without either getting splashed or run over by a kid.

6

Dr charity

Aug 5, 2024

·

Stayed 3 nights

Beds were decwnt and room was clean, internet was not good at all, hot tub was overly heated and jets were useless, breakfast was good, but for the cost of this room, I believed it would of been better and that I could have gotten batter at this price point. Hotel should review and adjust pricing other hotels in the area had better values.

8

John

Jul 28, 2023

·

Stayed 3 nights

Easily accessed from major road without being on the main drag. Room seemed musky but hard to tell as steam from shower kept humidity up a little I believe. A/C sometimes noisy and acting goofy.

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Service

Staff are widely praised as friendly, helpful, and accommodating. However, some guests experienced delayed room readiness, inconsistent housekeeping, or isolated unprofessional encounters.

Related guest reviews

4

Valerie

Nov 19, 2023

·

Stayed 1 night

The pool is large and nice. The facility is beautiful. The lobby was decked out for Christmas and very cozy and quiet. The problem came when our kiddos took their shower after swimming and the bathtub would not drain. We had to get them out mid-shower and unrinsed because the tub was filling up. We called staff who did respond immediately and was unable to unclog the tub. Then insued a frantic effort to find us another room. We were told the hotel was booked but they had rooms set aside for emergencies. So we thought we would be moved and got our kids into the new room and finishing their shower, while we, the parents, started packing up our stuff. However then we were informed we couldn’t sleep in the new room but only use it for the shower. We could use it whenever we wanted but we couldn’t sleep in the room, which was baffling. We had to threaten the staff to refund us our money before they allowed us to sleep in the emergency room. After that the room was fine and the night was fine. In the morning, the key cards would not work and my daughter was yelled at by staff for going into the breakfast without shoes (which she couldn’t find because I had picked them up and put them in a bag during the transition the night before). My daughter cried. The customer service definitely needs major improvement. We won’t be choosing this hotel to stay at ever again.

6

KEVIN

Jun 19, 2023

·

Stayed 1 night

Check in was delayed due to rooms not being cleaned and ready for quests. After traveling 8 hours we were ready to get into a room. They wanted 25.00 more dollars to get in 30 minutes earlier than the check in time. Unacceptable!!

4

Angela

Dec 30, 2024

·

Stayed 3 nights

The people had the worst attitudes, and unprofessional. There were no comforters or quilts on the bedding. A few towels in our room were dirty. Water pressure was awful and there was no hot water one morning of our stay. The elevators were sketchy; we just used the stairs instead. Overall not terrible but not enjoyable.

8

Austin

Dec 25, 2023

·

Stayed 1 night

The staff was very friendly for the most part and the room was decently nice for the price, however; the only thing that i disliked was the fact that checkout was at 9AM (which was completely fine) but before it was even 9AM, it was actually 8:48 AM on the dot, a worker knocked on our door once and then immediately proceeded to open the door without hesitation. Thabkfully we had that extra dead bolt lock on the door because otherwise that staff member would've gottan a front row seat of me completely nude, as i was changing clothes at the time being. I completely understand that it was Christmas eve (12/24/23) and im sure all staff was just in a hurry to get home to loved ones but if check out time is 9 AM, then no one should be knocking on our door, especially trying to open our door before it's even time to check out. Would I stay here at this property again? Yes I would, however though, I would most definitely be mentioning the situation to the staff member while checking in to make it very clear it wasn't okay & won't happen again. 7/10 - & that's on the high side!

10

Ricky

Oct 17, 2024

·

Stayed 3 nights

The staff was very friendly and gave information on places to eat and attractions to take in. Always greeting you with a smile. Thanks for an enjoyable stay. 10/12/24 - 10/16/24.

6

Kelly

Jun 23, 2024

·

Stayed 5 nights

This is our second stay at this hotel. The first one so great this one was not as great. As always the staff here is super friendly and so accommodating which is the best part of the stay. Our issue was simply due to the room cleaning. We checked light housekeeping upon check-in but often we would have to go ask for clean towels, wash rags and toilet paper. I would have assumed light housekeeping at least meant cleaning the bathroom but maybe that is not included. We enjoy this hotel but if bathroom cleaning is not included anymore we will not return.

10

Sue

Jun 27, 2025

·

Stayed 1 night

Front desk personnel were helpful. The housekeepers made our beds daily. It was a quiet, nice atmosphere that was very relaxing.

6

Edna

Mar 23, 2024

·

Stayed 1 night

Check- in supposed to be 4, but the room not ready till 6

10

Stephen

Nov 16, 2024

·

Stayed 1 night

Professional service from Jason in the afternoon and Emily in the morning.

10

Anita

Oct 21, 2025

·

Stayed 4 nights

The front desk employees were amazing. Stacy, Cheri & Andrew were extremely friendly helpful and provided anything we needed and went above and beyond. Breakfast staff kept everything clean and full and very friendly. Breakfast was great. Plenty of options. Except waffle maker was broke. 😭😭 I will definitely be staying there next year when I go.

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Location

Convenient setting just off the strip with easy access to Branson attractions and ample parking. Not especially walkable to the main strip for some.

Related guest reviews

10

Ronald

May 9, 2025

·

Stayed 2 nights

Great hot water for bathing. Really good included breakfast offerings. Not a busy area of Branson but great location to easily access any area that you want to visit.

10

Kim

Jul 19, 2025

·

Stayed 1 night

We enjoyed our stay. The bed was comfy and location was perfect.

10

Marian

Oct 16, 2024

·

Stayed 3 nights

Surrounding area was OK, not the nicest area, but certainly safe

10

Michelle

Dec 12, 2024

·

Stayed 2 nights

This was a very nice place to stay. I like that it was not on the main strip, there was plenty of parking. The rooms were nice and comfortable. The beds were a little too firm for me and the heat & air unit was very loud. Very good continental breakfast, nice indoor pool, excellent staff. All the staff we encountered were more than helpful and very nice. Would definitely stay here again.

10

Maria

Oct 14, 2025

·

Stayed 3 nights

The location was great just off the strip and very convenient. It was very clean. The room was spacious. The mini frig was a larger one. The pool and hot tub were great. Breakfast was good.

10

Michelle

Aug 18, 2025

·

Stayed 2 nights

Easy to find, good location, clean, friendly/helpful staff, good breakfast.

10

Maria Davila

Aug 13, 2025

·

Stayed 2 nights

Close to silver dollar city and all the attractions

10

Erika

Jul 6, 2024

·

Stayed 4 nights

Stay was very good. Staff are friendly. Place is clean. Covenient location. If you dont want to stay on the busy strip, its close to the strip without being on the strip.

10

Jennifer

Nov 12, 2024

·

Stayed 1 night

Great location and worth the price for the amenities.

8

Shelley

Mar 22, 2023

·

Stayed 3 nights

I only have two complaints with this hotel. One is the gym is extremely small and some of the equipment doesn't work and the location is not walkable to the strip. staff is very friendly and helpful. The pool is fairly small.

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Dining

Breakfast is generally well liked with hot options and attentive staff. Downsides include a crowded dining area at peak times and occasional items running out or served lukewarm.

Related guest reviews

8

Marlene

Nov 20, 2025

·

Stayed 3 nights

Staff particularly. EVERYONE we encountered was very polite and helpful. I was very impressed with the breakfast hostess. Many times they are not helpful. This young lady was very helpful, polite and just a genuinely nice person. The room was also clean and convenient. Breakfast was good. Seemed all of the tables wobbled. Crowded but we were mostly able to get what we needed. Maybe need two waffle machines.

10

Michelle

Aug 18, 2025

·

Stayed 2 nights

Easy to find, good location, clean, friendly/helpful staff, good breakfast.

10

Maria

Jul 26, 2023

·

Stayed 1 night

Staff was very friendly. Breakfast was great! I hope they are able to upgrade their breakfast area eventually. It got a little cramped during the busiest hour but staff was very good at replenishing the food and making sure everyone was served. Will definitely stay here again!

8

Angela

Jul 2, 2025

·

Stayed 2 nights

Hotel was clean, employee’s were nice, beds were comfy, and breakfast was good and hot.

8

Valerie

Oct 14, 2024

·

Stayed 1 night

We would stay here again! We stayed one night and really enjoyed the indoor pool/hot tub. The breakfast was good and had hot options such as biscuits, gravy, eggs and sausage. It also had a waffle and pancake maker. I wanted pancakes but it was out of order and they were waiting on someone to show up to fix it. The room was nice and the bed and pillows were comfortable. The only issue we had was the air conditioner kept shutting off no matter how low we had the temperature. It was hard to sleep because the room was too warm.

10

Duane

Apr 13, 2025

·

Stayed 2 nights

The amenities were great. Indoor pool, hot tub even a sauna. Very good breakfast. Great location, easy access without the traffic

8

Balenda

Aug 6, 2025

·

Stayed 3 nights

The free breakfast wasn’t particularly that great. They were out of orange juice for two mornings. The food was not really that hot like the eggs the omelettes work in it they biscuits and gravy were good. Also, there’s not a snack area like a little small snack store where you can go buy snacks if you needed one and the vending machines were mostly empty so there really wasn’t a choice for a snack there either Other than that it was good

10

Anita

Oct 21, 2025

·

Stayed 4 nights

The front desk employees were amazing. Stacy, Cheri & Andrew were extremely friendly helpful and provided anything we needed and went above and beyond. Breakfast staff kept everything clean and full and very friendly. Breakfast was great. Plenty of options. Except waffle maker was broke. 😭😭 I will definitely be staying there next year when I go.

10

Anita

May 11, 2025

·

Stayed 4 nights

The hotel is an older hotel but it is very clean, very quiet, the staff is great and if you need anything, they are very quick. The breakfast is good. The only thing I would change is I would alternate bacon instead of sausage every day. I will definitely stay here again.

8

Connie

Apr 20, 2025

·

Stayed 3 nights

Clean, pleasant room. Breakfast was ok but not a lot of choices. The pool was supposed to be heated, but it was uncomfortably cool water. Hot tub was great!

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Month	Average price
January	$103
February	$90
March	$103
April	$91
May	$95
June	$102
July	$115
August	$93
September	$107
October	$119
November	$123
December	$107

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19 $124
20 $97	21 $115	22 $106	23 $115	24 $117	25 $138	26 $133
27 $92	28 $93	29 $88	30 $98

Su	Mo	Tu	We	Th	Fr	Sa
				1 $106	2 $147	3 $145
4 $93	5 $92	6 $102	7 $106	8	9	10 $149
11 $85	12 $86	13 $93	14 $103	15 $114	16 $199	17 $184
18 $85	19 $97	20 $110	21 $107	22 $105	23 $164	24 $144
25 $84	26 $100	27 $101	28 $99	29 $94	30 $137	31 $130

Best Western Music Capital Inn

Prices for Best Western Music Capital Inn

Monthly average prices

About this property

Location

Room options

Standard Room, 1 King Bed, Refrigerator & Microwave

Suite, 2 Queen Beds, Microwave (With Sofabed)

Standard Room, 1 King Bed, Accessible

Standard Room, 2 Queen Beds, Accessible, Bathtub

Standard Room, 2 Queen Beds, Refrigerator & Microwave

Suite, 1 King Bed, Jetted Tub (With Sofabed)

Standard Room, 1 King Bed, Accessible, Bathtub

Standard Room, 1 King Bed, Jetted Tub

Guest reviews of Best Western Music Capital Inn

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Best Western Music Capital Inn

Prices for upcoming dates