Gold Strike Casino Resort

Good property but their elevators have been a problem for a while.

Clean and friendly. Handicap parking was conveniently located. Elevators were close to entrance and casino floor.

The facility is in decent shape compared to the surrounding casinos. One thing that I did not like was the pool. What a joke that one is. It's about big enough for 4 people!!!

Half of the elevators were down. Wasted over 3 to 4 hours combined waiting.

Check in was great, friendly staff. Room was nice and comfortable. Then we went to eat and have a couple drinks. We had the buffet for $75 it was terrible! Drinks were ok in the bar and grill. Then the main reason we came was to relax in the hot tub pool area which was closed due to construction. We were never told it was closed due to construction even when we asked the check in lady where it was. Overall we went to bed disappointed. Unless you're just gambling and having drinks that's all this place was good for. Will not return or recommend!

A group of friends and I booked three separate rooms for one night while seeing a show at the Horseshow. During the stay all three rooms had electronic keys that wouldn't work and had to be replaced in the front lobby. It happened to my keys three times. Twice at night and then the next morning. Two of the times I had to wait outside the room for a security officer to reset the lock (about a 15 to 20 minute wait) each time. Two of four elevators were out of service which didn't help the repeat front lobby visits for keys. Not cool for the price paid.

No pool for regular overnighters only for big players

Only one elevator working out of the four.

Quick 2 night stay , convenient . Elevators took forever , out of service for one tower .

Half of the r we elevators that service floors 17-32 did not work. There was always a wait/back up of patrons.

First of all it was our first time staying at the gold strike casino we usually always did horseshoe casino. Our first room on floor 30 we walked into our room and first thing we seen was a cockroach in the bathroom as well as dirty dirty toilets! Blew my mind! Then we got transferred to another room which was that much better but we didn’t see another coach roach on that floor on 12. I just feel like they should of offered us a free stay due to this nasty situation but no we had to move to another floor! Still being scared we would bring any kind of creature's back home with us (let’s pray). Gave us a free buffet due to our troubles psh that’s just not sitting well with me still.

Bed was comfortable, room was clean, staff was friendly

Very clean room

Clean rooms, friendly staff

Half the elevators were down. Long waits for elevators. Dirt and candy wrappers under bed. Very slow tub drain. Standing ankle deep in water while showering

Rooms felt like a roadside motel—dirty and everything in the hotel smelled like cigarette smoke. If you aren’t a smoker, don’t stay here. The worst part about this hotel was the towels. Every single towel in both rooms had poop streak stains on them. I am not kidding—it was awful.

Very nice property, clean and very friendly staff!

Room AC broken, only 2 bath towels, worn carpet. Lobby odor. Place needs update.

We stayed in room 2747 One of the pillow cases had something all over it looked like it wasn’t washed. The tile floor in the room was really sticky the carpet also felt dirty and sticky like it needs steamed cleaned or something. We wore our sandals the entire time in the room. The towels looked really dingy or dirty had something on 2 of them. Food service was excellent ordered a pizza it was delicious. We have stayed here several times and this was the only time we’ve had this happen where nothing looked clean. Also had to turn the air on 65 and leave it running the entire time auto would not kick on until it was hot in the room.

Hotel was clean. Staff was very friendly and helpful!

Hotel had no microwave available for use (entire hotel!)

Having the small refrigerators sitting on the floor made it extremely difficult to put things in and take out.

Room. Refrigerator made loud noises the entire stay.

Room was very nice, beds and pillows comfortable.

As always the room was really nice

First most comfortable bed ive slept in at a hotel in a long time

Room was large and shower was great

We had a great time during our stay. We booked a King- non smoking room but we think the room had previously been used as a smoking room because it still reeked like stale cigarettes. As former smokers, we smelled it right away. Luckily we had brought a can of air freshener with us. We would have given an excellent rating if not for this. Other than this, our stay was great!

Very clean with a comfortable bed. The room was very spacious.

The air conditioning unit was not functioning properly it was not cooling.

Property was clean, staff was friendly. They did try to charge me more than they were supposed to, will see if that comes in on credit card. Also had called several days before arrival for a room on lower floor and near elevator, was told it was noted, got there and it did not happen.

Check in was horrible to say the least. The girl “Diamond “ at front desk definitely isn’t the most pleasant person. We reserved a smoking room and of course didn’t receive that and was told first come basis which is understandable if you haven’t already made reservations and paid for the room like we did. Then we asked her where to park and only answer we received was in parking garage which is great if we had an idea of where to go considering we were on the 27th floor, lots of luggage and no and no cart in sight to use for luggage. When we arrived to our room there were no trash bags in garage cans, no wash cloths and room definitely didn’t smell clean. It’s pretty sad after people travel 8-9 hours and arrive to check in there motel you have to deal with a miserable and snotty front desk attendant and any question we asked her she looked at us like we were stupid pretty much. This morning at check out everything was great there was an older lady checking people out and she was great not to mention very respectful! Needless to say when we checked out this morning we decided to not check back in at gold strike , we took our money & business to the horseshoe next door.

The room was nice. Clean, spacious, &comfortable bed. We enjoyed the casino.. some super nice/friendly staff, some not so pleasant. Did not really enjoy the buffet for supper… food definitely not up to par with the price! Advertised on website morning breakfast buffet, only to get downstairs & buffet closed. Had to go to a different casino to have breakfast. We then went back to our room around 10:30am to get our things to checkout. That’s when the nightmare begins.. going up to our room there was only 1 of 4 elevators working so it took us a minute to be able to get up to the room. We get to our room, passing some other guest in the hallway which were locked out of their room as a result of their keys no longer working. We then encountered the same thing. I go & use the phone by the elevator to contact the front desk… after the lady telling me I needed to speak up because she couldn’t understand a word I was saying on their telephone, she finally understood me with the only offer to help was ME coming down to the front desk and get another key card. No attempts by their staff to accommodate the problem.. well after a long weight along with other guest trying to leave the floor ( actually multiple guest on all 15 floors trying to use the 1 functioning elevator), I got down to get my new keys. Then go back for another long wait to go back up to the room. Keys worked, gathered out belongings & back to the elevator & WAIT! It took us over 1 hour to depart. Staffs response- sorry

Quick check-in time

The staff was courteous, check in was simple. Enjoyed my stay.

Not worth the money!! Ive never checked into a hotel/resort and not been acknowledged by staff. It almost amazed me. The employee simply said ," ID."when I approached the check in desk. Upon giving her my ID she did some clicking and looked back up and said ," swipe your credit card there." Indicating the pad to the left. I swiped and a minute of clicking later she handed me a tiny card sleeve with our room cards. No room number or direcetuins were given. She then ,literally , called over my shoulder to another employee and started a conversation with them. Half the elevators were out of service. The room was clean , pillows soft and bed was firm , yet not uncomfortable. Cleaning services / towels and etc. arent provided unless requested. Not a huge issue since we were only staying 2 nights. I have no idea why they charge a resort fee when all the amenities listed are unavailable. The jacuzzi was out of order and drained . The pool had a slight haze to the water , so much so ,that we decided not to get in. No pool so we decided to go see the spa. They were closed hours earlier then the time stated on the signage . We than went back to the room to relax & just order some food up to the room.. guess what??? Room service was also not availible!! In the words of the woman on the phone ," If you want something to eat you're going to have to come down and get it. Customer service was dismal at best and we were told by numerous staff members that ,"tips are cash only!"

I booked and paid through Expedia. When I arrived at hotel they charged me an additional 79 dollars. I asked why I was being charged twice for the room. The lady at the desk became argumentative and stated I booked through a third party and they don’t know what they charged me so we are charging you. I stated the room was already paid for. Reply doesn’t matter! Never will stay there again!!

Staff at the checkin desk were very rude. Really acted like they hate their jobs

Clean, welcoming, and professional.

Great experience. Really nice staff.

Clean and friendly. Handicap parking was conveniently located. Elevators were close to entrance and casino floor.

Close to family and best hotel in area

Best hotel in Tunica area

Too far from everything Only good thing is the Casino

The casino rooms need a little TLC/remodeling. The view was great from 26th floor. It was an easy walk to the Horseshoe Casino which was a nice to grab dinner on a Monday night. They won’t allow you to bring your own baggage up and down on a porter cart, so getting on your way in the morning was slow going.

It is just a night and day experience between Gold Strike’s hotel and their very close neighbor Horseshoe. I will never stay Horseshoe again. I will see music at Horseshoe, but to stay the night Gold Strike will always be my choice! Clean, safe, and comfortable. Great view of the river. Beautiful sunset!!!

The hotel was very nice, ample, parking very friendly staff. My wife and I felt very safe. The food choices and quality need some work. The casino is smoky which made it a difficult to breath at times.

We walked in after having complimentary valet and the feeling of a clean, safe establishment was nice. The machines, tables and Buffett were all clean and worked properly.

In the middle of nowhere, no good food options during the weekdays, boring place and overrated casino. Room was clean

Very nice room for the price and directly over the casino

Food court had wonderful fresh and delicious food. All the staff throughout the hotel were very kind and respectful. Bathroom and bed were clean, but carpets need a good cleaning. Overall we had a wonderful experience.

The room was nice. Clean, spacious, &comfortable bed. We enjoyed the casino.. some super nice/friendly staff, some not so pleasant. Did not really enjoy the buffet for supper… food definitely not up to par with the price! Advertised on website morning breakfast buffet, only to get downstairs & buffet closed. Had to go to a different casino to have breakfast. We then went back to our room around 10:30am to get our things to checkout. That’s when the nightmare begins.. going up to our room there was only 1 of 4 elevators working so it took us a minute to be able to get up to the room. We get to our room, passing some other guest in the hallway which were locked out of their room as a result of their keys no longer working. We then encountered the same thing. I go & use the phone by the elevator to contact the front desk… after the lady telling me I needed to speak up because she couldn’t understand a word I was saying on their telephone, she finally understood me with the only offer to help was ME coming down to the front desk and get another key card. No attempts by their staff to accommodate the problem.. well after a long weight along with other guest trying to leave the floor ( actually multiple guest on all 15 floors trying to use the 1 functioning elevator), I got down to get my new keys. Then go back for another long wait to go back up to the room. Keys worked, gathered out belongings & back to the elevator & WAIT! It took us over 1 hour to depart. Staffs response- sorry

Our room was excellent. We tried to eat at two different restaurants that was not successful. We were seated but never waited in at the restaurant where it was sports related. We left there and went to the restaurant by the new member check in. We waited 15 minutes at least in line and some customers walked up in the other line and were immediately waited on. We then went to the Steakhouse and were very pleased. The food and the service were above expectations.

We were breaking up our trip from Louisiana to Indiana with a one night stay. The only negative of note is that only the food court is open on the Tuesday we were there. There were restaurant options at the casino next door.

Food courts. Lose before 11pm. Luckily a Subway is now open 24hrs over at the Gas Station. Not sure what you will eat if your at the bar or gambling and get hungry after they close the food areas.

Not worth the money!! Ive never checked into a hotel/resort and not been acknowledged by staff. It almost amazed me. The employee simply said ," ID."when I approached the check in desk. Upon giving her my ID she did some clicking and looked back up and said ," swipe your credit card there." Indicating the pad to the left. I swiped and a minute of clicking later she handed me a tiny card sleeve with our room cards. No room number or direcetuins were given. She then ,literally , called over my shoulder to another employee and started a conversation with them. Half the elevators were out of service. The room was clean , pillows soft and bed was firm , yet not uncomfortable. Cleaning services / towels and etc. arent provided unless requested. Not a huge issue since we were only staying 2 nights. I have no idea why they charge a resort fee when all the amenities listed are unavailable. The jacuzzi was out of order and drained . The pool had a slight haze to the water , so much so ,that we decided not to get in. No pool so we decided to go see the spa. They were closed hours earlier then the time stated on the signage . We than went back to the room to relax & just order some food up to the room.. guess what??? Room service was also not availible!! In the words of the woman on the phone ," If you want something to eat you're going to have to come down and get it. Customer service was dismal at best and we were told by numerous staff members that ,"tips are cash only!"

The dining availability hours and service is limited Monday-Wednesday. Plus the attitude of some of the staff to others I witnessed was rude in the Rise Kitchen dining area

Late nite restaurant expensive and I believe my club sandwich was in the refrigerator day. Nice room clean good price again late nite food d-

We have stayed here numerous times. They have changed many features and trying to keep everything new and do better than others in the area. For some reason the buffet was closed with no explanation. This is always big part of staying here. That’s why the the four instead of 5 star this time.

Would have been great but to lose then $35 buffet