Name: Quality Inn Lockport
Address: 551 South Transit St., Lockport, New York, United States of America, Lockport, New York, US
Price range: $99–$199 per night
Rating: 7.05

What guests think

At Quality Inn Lockport, reviews highlight a mix of friendly, helpful staff and convenient access to nearby restaurants and Niagara Falls, but also note dated facilities, limited breakfast, and recurring issues with room cleanliness, maintenance, and odors.

Several guests report the absence of an elevator and problems such as noisy or inefficient HVAC, broken fixtures, and dim lighting. Cleanliness feedback ranges from acceptable to very poor, including stained linens, musty or smoky smells, and bathrooms needing better upkeep. Some travelers found the beds comfortable and the property generally quiet. Expect a budget stay with trade-offs.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities are dated and limited, with repeated reports of no elevator, broken or repurposed fitness equipment, and occasional issues like an out-of-service ice machine, dim hallways, and rough parking areas. Parking can be convenient.

Related guest reviews

8

Michael

Jun 19, 2023

·

Stayed 2 nights

The hotel was very clean and staff was very courteous. Downside: no elevator for upper floor stay and the water pressure in the shower was barely a trickle

6

Sunanda

May 22, 2023

·

Stayed 2 nights

No elevator,I travel with my parents.and linens bad

4

jayabhaskar

May 19, 2025

·

Stayed 1 night

Pretty basic breakfast option, the air conditioner was pretty old and not efficient, had to be manually operated. There is no lift, just in case if you happen to carry luggage, then you world have to lift it up through stairs. It’s basically a pretty old hotel, but follows hygiene and cleanliness.

4

Sandra

Jul 8, 2024

·

Stayed 2 nights

I booked cheap- and I guess got what I paid for… Lesson learned We literally had to kick the door open to get into the room. Kept the window open the entire time bc of the mustiness. The fitness room was useless- broken machines and obviously used for storage. The breakfast waffle was yummy

10

NELSON

Aug 4, 2024

·

Stayed 2 nights

The place is wonderful for a good night's sleep and includes a delicious breakfast. The parking is convenient, and the staff at the front desk are extremely helpful.

2

James

Jun 14, 2023

·

Stayed 6 nights

Room smelled. Had to get a can of Febreeze to tolerate it. Bedside lamp didn't work. Had to unscrew bulb to turn it off. Went to the front desk twice about it, but never fixed for the 6 days we were there. The breakfast only had cereal or waffles and the waffle batter was watery like it had been watered down. Never ate there again. Ice machine broken. Had to get ice from the front desk in bags. The outside grounds on the side of the building had a lot of trash around with no trash cans outside.

6

Elicia

May 3, 2025

·

Stayed 1 night

When we pulled in , the property looked abandoned. The stairs leading to the lower parking lot looked unsafe . There was glass in the parking lot . The bathroom was not clean and the toilet kept clogging up . The mattress was comfortable, but every time one of us moved , it would squeak . Benton was cold and we had to wait for it to warm up . Not impressed at all .

6

Cynthia

Jun 2, 2023

·

Stayed 2 nights

The staff was very friendly and helpful. Gym equipment was broke and the watercooler was empty in the gym. There was no elevator. Breakfast advertised as healthy, but it was just cereal, yogurt, and waffles you make.

2

Santhosh

Jul 17, 2024

·

Stayed 2 nights

No elevator in the property and they assigned smoking room initially. Property appear to be old and not maintained well. Not worth for the money paid

10

linda

Jun 21, 2023

·

Stayed 1 night

Comfortable and quiet, didn't like dark hallways

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Cleanliness

Cleanliness is inconsistent, with many noting dirty or poorly maintained rooms, stained linens, and lingering musty or smoky odors; bathrooms often need better attention. A few guests reported clean accommodations.

Related guest reviews

2

luis

Aug 29, 2024

·

Stayed 1 night

Everything was too dirty, the walls were stained, the blankets were dirty, the carpets were black, the bathroom didn\'t work, it had a strange smell, the walls were also broken, they changed our room to "a better one" and it was the same.I would never go back even if they paid me.

8

Randy

Jun 14, 2024

·

Stayed 2 nights

Good location and very clean.

2

James

Nov 18, 2024

·

Stayed 1 night

Unfortunately the hallways and the rooms smelled like cigarettes and must, stains on the toilets and tubs and bed sheets 10/10 wouldn’t recommend.

2

sean

Aug 27, 2024

·

Stayed 3 nights

Very dirty, moldy and smelled. Stains on furniture and bedspread.

2

cheruku

Oct 5, 2025

·

Stayed 1 night

I never experienced this terrible experience, room was very dirty.

4

Alex

Jul 10, 2023

·

Stayed 1 night

The hotel room was very dirty, there was trash behind both night stands and what appeared to be a popcorn kernel in the edge of the sink that fell down when I turned the water on. And a load of dust occupied every lamp in the room plus the headboard and there was a very foul odor when I arrived into the room.

4

JERROD

Jul 28, 2025

·

Stayed 1 night

The blankets were disgusting. Stains on the covers. The was mold in the AC and the floors were not clean. I do not reccomend staying at this hotel.

4

Marissa

Oct 15, 2023

·

Stayed 2 nights

Not clean. Breakfast was sparse. Smelled like smoke in hallways.

2

Tetiana

Aug 11, 2024

·

Stayed 1 night

Very dirty hotel

10

Robert

Jun 14, 2024

·

Stayed 1 night

A great stay for a one day shopping visit. Very friendly and helpful staff, hotel is a bit on the older side but what is there is clean and well maintained. This is reflected in the price but for pace to stay we thought it was great for our purpose.

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Rooms

Rooms are dated and in need of maintenance, with recurring issues like malfunctioning lights or TVs, worn or squeaky mattresses, noisy or inefficient HVAC, and curtains that don’t fully close. Some guests still found the beds reasonably comfortable or rooms quiet.

Related guest reviews

6

Monica

Jan 22, 2024

·

Stayed 1 night

The room smelled like smoke. The room was freezing. Beds weren’t comfortable. Thank god I was with somebody, because I would not have felt safe checking in alone. Be cautious.

6

Anthony

Mar 24, 2023

·

Stayed 1 night

The light by my bed did not work.....When I told management they said...."Oh it works, but you must press the button 3 or 4 times....I did that & it still did not work....Is the customer right some times ? The breakfast was very "limited" to say the least. For over $ 100 it was a bit overpriced. The bed was nice.

4

Timothy

Aug 10, 2024

·

Stayed 1 night

Our hotel room was way overpriced. It was over $200 for one night where the “quality” of this quality inn was at about $75/night. The ceiling had a patch in the drywall, the ac unit barely kept the room cool, the tubs faucets weren’t secured to the wall. Overall the room was decently decorated but just in poor shape. Definitely not a great value. Would be fine if price was more reasonable.

6

Rachel

Sep 28, 2025

·

Stayed 2 nights

Decent room, a little rough around the edges. Staff was friendly. You definitely get what you pay for

4

jayabhaskar

May 19, 2025

·

Stayed 1 night

Pretty basic breakfast option, the air conditioner was pretty old and not efficient, had to be manually operated. There is no lift, just in case if you happen to carry luggage, then you world have to lift it up through stairs. It’s basically a pretty old hotel, but follows hygiene and cleanliness.

4

David

Sep 20, 2025

·

Stayed 3 nights

No elevator, TV & bedside lamp did not work, mattresses sagged, curtains were not designed to be closed to block out light, door keycards did not work well, shower curtail would not stay closed because it was installed improperly, and breakfast juices were watered down. Price paid was way too high for condition of property. This motel tarnishes Quality Inn's good name.

8

Larry

Jul 31, 2025

·

Stayed 2 nights

Bed mattress was bad

4

Teri

Mar 4, 2024

·

Stayed 1 night

Curtain did not close for privacy

6

Steve

Aug 8, 2023

·

Stayed 1 night

Beds need upgrading, bathroom needs minors repairs

6

Elicia

May 3, 2025

·

Stayed 1 night

When we pulled in , the property looked abandoned. The stairs leading to the lower parking lot looked unsafe . There was glass in the parking lot . The bathroom was not clean and the toilet kept clogging up . The mattress was comfortable, but every time one of us moved , it would squeak . Benton was cold and we had to wait for it to warm up . Not impressed at all .

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Service

Service feedback is mixed: many praise friendly, accommodating front-desk staff, while others report rude or unhelpful interactions and unresolved requests.

Related guest reviews

2

veeresh

Aug 7, 2023

·

Stayed 1 night

Worst front desk service. The front desk person was not cooperative. The room which we got was having lot many issues. Bath tubs were clogged and wash basins are also clogged. Even after reporting the issues, they did not repair or exchanged the rooms. One of the worst experience I have encountered with this reservation. In future, I will not be preferring this hotel and Expedia as well for tagging with such worst quality properties.

6

Christine

Sep 21, 2023

·

Stayed 1 night

We called the front desk to ask for an additional pillow and blanket. They were unable to supply.

10

Susan

Apr 1, 2024

·

Stayed 1 night

Staff were very friendly and accommodating.

2

Jim

Jul 6, 2024

·

Stayed 1 night

front desk staff was aggressive and nasty… stated if i didnt like the pricenof the hotel imcould just check out.. immediately got very hostile when questioned about the room cost.. facility was very outdated and old looking.. smelled.. i didnt trust even drinking the tap water.. gross place

10

Elliana

Aug 30, 2025

·

Stayed 2 nights

Great host!!! Manager Harry gave us good recommendations for places to visit. Friendly and good accommodating staff. Thank you for having us. Highly recommended for friends and family.

8

Denise

Aug 27, 2023

·

Stayed 1 night

The front desk clerk was young and very disrespectful. He tried not to rent to me!

8

farhad

Sep 10, 2023

·

Stayed 2 nights

Sam was very courteous and helpful

10

Robert

Jun 14, 2024

·

Stayed 1 night

A great stay for a one day shopping visit. Very friendly and helpful staff, hotel is a bit on the older side but what is there is clean and well maintained. This is reflected in the price but for pace to stay we thought it was great for our purpose.

4

Cara

Apr 2, 2023

·

Stayed 1 night

Staff at check in were not very friendly and the check in process took longer than needed. The hotel was small and definitely in need of some updates. Falls short compared to other Quality Inn’s I’ve stayed at.

10

Lisa I

Jun 5, 2023

·

Stayed 2 nights

Very nice convenient and good price. The staff is so nice!!

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Location

Location is convenient for restaurants and regional attractions, with several noting easy access to Niagara Falls and nearby towns. The immediate area is unremarkable but workable for short stays.

Related guest reviews

8

Jimena

Jul 7, 2024

·

Stayed 2 nights

Great value for money at 30 min from Niagara Falls State Park

8

Shakonwaretsi

Sep 22, 2025

·

Stayed 2 nights

The location of the hotel is what matters the most since my family lives nearby. The staff has been friendly each time we stay. I like that we do not get disturbed by cleaning or other guests. It’s not fancy, but the beds are comfortable.

6

Lestiyani

May 27, 2023

·

Stayed 1 night

It’s close to many restaurants.

8

Onekia

Jul 14, 2025

·

Stayed 2 nights

While it wasn't a fancy hotel, it is a good place to stay. Stay friendly, place nice and quiet and within walking distance to food options.

6

Marianne

Oct 8, 2025

·

Stayed 2 nights

There was a large field behind the hotel to walk . It wasn't lighted.

8

Randy

Jun 14, 2024

·

Stayed 2 nights

Good location and very clean.

10

James

Aug 11, 2023

·

Stayed 1 night

Close to olcott for fishing

8

Darren

May 8, 2024

·

Stayed 3 nights

Room was really nice and we had an excellent stay! My son lives very convenient to this hotel, so will definitely stay in it again in the future!

10

Douglas

Aug 24, 2025

·

Stayed 2 nights

Pretty decent place, close to everything

6

Jacob

Jan 26, 2025

·

Stayed 1 night

The hotel was clean, and pretty empty which was nice. The fridge in the room was a nice size. Staff was friendly and always present. The bathroom door of our room was a sliding door that would not close all the way which was unfortunate but not the end of the world. Didn’t explore breakfast but the lobby was quite small so I don’t imagine there was much. The area around is nothing fantastic, Lockport doesn’t have too much to do. Close ish proximity to Buffalo and Niagara Falls though.

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Dining

Breakfast is consistently described as limited, with reports of mostly carbs, few fresh items, and outages or watered-down drinks; a few guests liked the waffles, but overall the spread falls short.

Related guest reviews

2

Nagaraja

Sep 29, 2023

·

Stayed 1 night

It’s very old building and very noisy Heater/AC gives big noise when it starts each time and disturbs the sleep Bathroom sink and tub were clocked and water won’t go properly, we have to wait until water goes away to reuse and all soap sticks to the tub walls, overall it’s not worth of the money it was charged Nothing was in breakfast except white bread, pancake mix and coffee

4

glenda

Jul 13, 2025

·

Stayed 4 nights

Smell of cooking indian food overwelling low water pressure in shower breakfast was pathetic apples only fruit coffee terrible

2

Umeshkumar

Jul 6, 2024

·

Stayed 1 night

When we entered the premise, the staff looked sleepy and was not answering properly. Also the property condition was very poor. Breakfast was the worst. No bagel or cream cheese and bread was stale. The morning staff was also worst. when we entered the room, there was some wierd smell like the room and we had to turn on AC for and hour and then enter. everything was either not clean or was broken or half broken. Will never come her again

4

Kimberley

Jul 4, 2024

·

Stayed 4 nights

Dumpy, poor conditions of rooms, loud fan in the bathroom, poor lighting in the rooms, dingy, old carpet. Coffee was not good. Basically only carbs offered for the breakfast. I do not plan on ever staying there again.

2

Stanley

Jul 21, 2023

·

Stayed 2 nights

We stayed in this hotels few times and liked it. This hotel needs renovations!!!! Every thing Old! Don’t believe pictures! Breakfast is only waffles!! There is no hot breakfast!! No eggs, cheese, no fruits , no bagels!!! Only the coffee was good! Carpet terrible, washrooms are better in public places!! Stay away from it!

8

David

Nov 16, 2024

·

Stayed 1 night

The room and service fine. No issues there. The breakfast options were few and they were out of some essentials such as orange juice

10

NELSON

Aug 4, 2024

·

Stayed 2 nights

The place is wonderful for a good night's sleep and includes a delicious breakfast. The parking is convenient, and the staff at the front desk are extremely helpful.

4

Marissa

Oct 15, 2023

·

Stayed 2 nights

Not clean. Breakfast was sparse. Smelled like smoke in hallways.

6

Cynthia

Jun 2, 2023

·

Stayed 2 nights

The staff was very friendly and helpful. Gym equipment was broke and the watercooler was empty in the gym. There was no elevator. Breakfast advertised as healthy, but it was just cereal, yogurt, and waffles you make.

4

Jair

Sep 1, 2025

·

Stayed 1 night

Bathroom fan was so noisy, the breakfast was so poor, not even a fruit in their selection.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$83
February	$84
March	$88
April	$87
May	$107
June	$115
July	$143
August	$141
September	$112
October	$101
November	$89
December	$84

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $164	17 $199	18 $170	19
20 $123	21 $116	22 $116	23 $117	24 $117	25 $142	26 $173
27 $113	28 $117	29 $117	30 $117

Su	Mo	Tu	We	Th	Fr	Sa
				1 $117	2 $126	3 $151
4 $99	5 $99	6 $99	7 $99	8 $99	9 $126	10 $143
11 $99	12 $99	13 $99	14 $99	15 $99	16 $108	17 $143
18 $99	19 $99	20 $99	21 $99	22 $99	23 $126	24 $143
25 $99	26 $108	27 $108	28 $108	29 $108	30 $108	31 $126

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Standard Room, 1 King Bed with Sofa Bed, Jetted Tub

Standard Room, 2 Double Beds

Standard Room, 1 Queen Bed, Accessible

Guest reviews

Good

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Quality Inn Lockport

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Prices for upcoming dates