Name: Comfort Inn Saugerties
Address: 2790 Route 32, Saugerties, New York, United States of America, Saugerties, New York, US
Price range: $148–$237 per night
Rating: 6.93

What guests think

Reviews of Comfort Inn Saugerties describe a convenient highway location with mixed experiences, from quiet rooms and helpful staff to issues that affected cleanliness, amenities, and the reliability of service and facilities.

Several guests cite pool closures, water outages, and broken amenities (vending, laundry, Wi‑Fi), while others found the pool usable and rooms comfortable. Noise from the nearby Thruway affects some rooms, and breakfast quality and availability vary widely, with items often unavailable or areas left messy. Overall, expect a basic roadside stay with variable standards depending on room, timing, and staffing.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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Facilities

Multiple reviews report pool closures, water outages, and out-of-order amenities (vending, laundry), plus weak or unreliable Wi‑Fi. Some noted active renovations causing fumes and noise; a few enjoyed the pool when it was open.

Related guest reviews

2

Gregory

Aug 12, 2025

·

Stayed 1 night

The first room they had us in, the toilet over flowed on the first flush. Hair all over the shower and towels. They moved us to a "better" room. Well, better is a term that doesnt fit. Smelled of mold and ass. Did i mention there was no running water? Had to get water from the complimentairy jug in the front lobby to wash in the morning. The joy of coming off the road to these conditions is indescribable...i slept like a fugitive.on the run awaiting the next problem..goodtimes were had by none... avoid ar all costs..

4

Efrain

Feb 21, 2025

·

Stayed 1 night

I have to be honest. I only picked this hotel for the pool. I planned a day of snow tubing and an evening of swimming for my son and me, but Unfortunately, the Pool was closed. I asked the staff if the closure was temporary, but they were not really any help.

8

Jean Claire

Aug 15, 2025

·

Stayed 1 night

I like that the bathrooms and rooms were updated. The reception put us in a room close to the pool which was really nice. The pool was nice too, there were enough towels. The hotel lost water when we were there, which was unfortunate, but the staff and crew were helpful and it came back on intermittently for the rest of our stay. The only downside when we were there was that the breakfast was super limited (some pale burger patties and DIY waffle), the juice machine was broken, there was no milk or coffee creamer. The man in the front desk did not even care to look for a substitute, just flat out told us there was nothing. He just stood there checking his phone the whole time and wasn't really interested in giving people service. He looked like he hated his job.

2

Melinda Elliott

Feb 5, 2025

·

Stayed 5 nights

Facility was dirty, maid service was nonexistent, had to find manager for clean towels each day, toilet paper, pool was closed even after we called a couple days before to ensure it was available. Breakfast bar each morning had same limited selection everyday. Nothing was cleaned at the breakfast area each day, same stains were there every morning. Definitely not worth the rate we were charged.

2

Anthony

Jan 12, 2025

·

Stayed 1 night

Drove 3 hours and booked to find out pool wasn’t available three other hotel next to each other with pools. Should have said on hotels.com or the website

2

Sean

Aug 12, 2025

·

Stayed 1 night

There was not running water this morning. Could not shower to prepare for my day of business meetings.

2

Jill

Jul 20, 2025

·

Stayed 3 nights

We checked in and realized there was no water! We needed to get another hotel and they would NOT return any money! Overly frustrated

6

Claire

Nov 7, 2025

·

Stayed 2 nights

Good location. Terrible wi fi. Wi fi needed because local area seems to be a dead zone. Front desk not always attended. Staff friendly when found. Ambiance very basic, no plush or upscale notes.

4

John

Oct 4, 2024

·

Stayed 2 nights

Vending machine and Laundry room was out of order for duration of our visit. They was no Coffee or Breakfast available. A Large majority of rooms were under reconstruction right next to rooms with customers. The smell of paint fumes and adhesives was overwhelming just walking to our room. Workers didn't take weekend off and were banging and drilling on Saturday and Sunday. Construction trailers were blocking half of the parking lot during our visit. Carpeting was torn and presented tripping hazards. Cold water was shut off initially as the room we were in had just been renovated... We've stayed at this location (since it was first built in the '90's) from time to time while visiting family and this is the worst hotel stay experience we have ever had. Will never stay at this location again. Management / Owner is totally clueless and should consider a different line of business.

2

Mike

Mar 26, 2025

·

Stayed 1 night

pool closed, misinformed of jacuzzi tub in room, was told expedia payment did not go through and was chatged at hotel at checkout

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Cleanliness

Feedback is mixed: numerous reports of dirty rooms or linens, odors, pests, and stained carpets, with public areas needing attention. Others noted clean rooms.

Related guest reviews

8

Steve

Nov 9, 2024

·

Stayed 1 night

Room was large, clean, comfortable, quiet. Multiple maintenance issues indicate neglect. Carpets stained. Public areas needed cleaning. Good deal for the price.

2

Donna

Oct 18, 2024

·

Stayed 1 night

Paid $329 for 1 night. The tub had mold on it and the ceiling was peeling and falling down, bathroom had hair all over the floor and garbage from previous guest. The bed had hair (that was not mine ) in it and my husband ha to kill a bug on the curtains. The price for the next night was $143 so I asked to be charged that price instead, the girl at the front desk said the manager will adjust the price. I have not heard back from him. I have called the hotel over 20 times and no one answers

2

KENDRA

Jul 14, 2024

·

Stayed 1 night

Upon arrival took forever to get checked in and girl at the desk was not friendly and then when I had issues took forever for her to come to counter. Received keys went to room and the bathroom was disgusting hair everywhere stains on walls it was obvious it never cleaned just made it look like they did with towels which had black on them and hair. Went to look at the bends and there was hair and blood in the sheets and the sheets had wrinkles it was obvious they weren’t changed. I went to front desk to complain and had to wait for girl to return. She came back I explained what was going on she had to call a manager that told me to leave my email I asked for what he said for someone to contact you he then offered to change the sheets I said absolutely not I wouldn’t stay somewhere that doesn’t changes sheets and clean he then told me I would have to contact Expedia who I booked through. Horrible and disgusting experience never again will o stay at a comfort inn.

4

Alfredo

Apr 19, 2023

·

Stayed 1 night

Not clean

2

sean

May 31, 2025

·

Stayed 1 night

The place was extremely unsanitary and smelt of urine in the hallways and elevator. I would give this hotel 0 stars if i could. Absolutly disgusting.

2

Benjamin

Aug 29, 2025

·

Stayed 1 night

COCKROACHES. BIG ONES ! IN THE BED. The staff was incredibly unhelpful and contentious when trying to resolve the issue.

2

Alyssa

Apr 7, 2024

·

Stayed 1 night

As I checked into the first room, I was unsure if it was cleaned prior to my arrival. There was multiple stains on furniture and bedding. There was tissue in the toilet, making me believe it was used prior. The next room they gave me to accommodate me, was just as bad with stains. I open the closet to a bag of dirty laundry/towels stored in it. Hotel elevator floor was disgusting, your feet stuck to the floor. I had to book at a near by hotel due to the conditions of the rooms, I didn’t want to see a third accommodation would look like.

4

nicholas

Jun 7, 2023

·

Stayed 3 nights

When we arrived there was a pound of ham in the frig that wasn’t ours. Room was dirty and bathroom was not updated

4

Peter

Aug 28, 2024

·

Stayed 1 night

My review has nothing to do with the staff, they were all lovely. Even though my room was "non smoking" it and the hallway smelled like cigarette smoke. The exit door to the stairs that lead to the side entrance was so loud when it closed. The air conditioner made such noise we had to unplug it. The handle from the toilet broke off the moment we touched it. The room was dingy and felt dirty. Paying almost $300 for a room that should be $89 is ridiculous.

4

Sun

Sep 7, 2025

·

Stayed 1 night

It was noisy because it was close to road. The room was not cleaned, bedding was not neat and even trash can was not emptied. I claimed ad they switched room but there were Lots of ants. They switched the room again but first impression was not good.

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Rooms

Rooms are dated with maintenance issues such as broken fixtures, loud HVAC, and occasional power problems. Highway noise affects rooms near the Thruway, though some guests found their rooms comfortable or quiet.

Related guest reviews

6

chris

Sep 2, 2024

·

Stayed 1 night

It's an old hotel in need of updating. It's as clean as it can be given everything is old. There are clothes irons in the room but no ironing boards anywhere in the hotel. Plan accordingly. The grounds are nice and neat. The included breakfast is actually pretty good, too.

6

Melanie

Feb 20, 2023

·

Stayed 1 night

4 of us, 2 adults, 2 kids. Room was comfortable enough, but aged. Sofa bed waa sketchy...definitely some interesting stains on the sofa. Employees were nice enough. Breakfast was plentiful. Rooms are very close to NY thruway and truck noise is plentiful. Bring a noise canceling machine if you are a light sleeper.

6

Sandra

May 31, 2025

·

Stayed 2 nights

The lobby was shabby in places. Room was good but A/C sounded like a tractor trailer. Bed confortable and Services good.

8

benjamin

Jul 18, 2025

·

Stayed 2 nights

We arrived late and had some issues with the room and after unpacking had to be switched to a different room on a different floor as there were power issues in the room

4

Rich

Aug 4, 2023

·

Stayed 1 night

First room door would not open. Gave a second room no king bed but room rate still the same. Paid more for less.

6

Dimitri

Jun 2, 2024

·

Stayed 4 nights

Property felt uncared for. Broken drawers, broken sink faucet and generally a feeling of neglect. For the price charged for the room i would expect a frendlier service and better room care

8

Julie

Feb 12, 2024

·

Stayed 1 night

Could hear people talking in room next door. Blow dryer almost caught on fire- smoke was coming out and coils were red hot - curtains in room were falling off rod

4

Donald

Aug 25, 2025

·

Stayed 2 nights

The rooms near the highway need the windows replaced. The traffic noise is so loud you feel you are along the side of the highway. The person working the front desk was more interested in his video game he was playing on his phone than customer service.

6

Cheryl

May 18, 2023

·

Stayed 1 night

Room was very comfortable but we were close to the highway so although road noise may be white noise for some not so much for us

6

Avraham

May 12, 2023

·

Stayed 1 night

OK Motel. Very noisy from the near road. Poor Breakfast.

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Service

Service is inconsistent: reports of slow or unattended front desk and unprofessional interactions contrast with reviews praising friendly, helpful staff and room changes when needed.

Related guest reviews

8

Jean Claire

Aug 15, 2025

·

Stayed 1 night

I like that the bathrooms and rooms were updated. The reception put us in a room close to the pool which was really nice. The pool was nice too, there were enough towels. The hotel lost water when we were there, which was unfortunate, but the staff and crew were helpful and it came back on intermittently for the rest of our stay. The only downside when we were there was that the breakfast was super limited (some pale burger patties and DIY waffle), the juice machine was broken, there was no milk or coffee creamer. The man in the front desk did not even care to look for a substitute, just flat out told us there was nothing. He just stood there checking his phone the whole time and wasn't really interested in giving people service. He looked like he hated his job.

2

Peter and Cindy

Aug 8, 2025

·

Stayed 1 night

There was no one at front desk. Other people were waiting We waited for over a half hour. I walked the whole property and no one around. Very insecure if I could take the elevator and walk floors. We picked up the phone and called both numbers that were left on front desk but they both went to busy. I also called the hotel number and no answer. We left. But every hour I called the property and no one answered. At 10 pm I got a call asking if I was coming. I explained I was there and they were not. The person told me 3 different stories of where she was. One doing laundry. I checked the laundry room. Next she said checking pool chemical. I was at the pool. There were 3 children with a women in the pool. Next she told me she was looking for kids running in the hall. I saw no kids when walking the halls. I would hope for a full refund. But she told me would have to speak to manager. Poor management lack of security

2

Terri-Lyn

May 21, 2023

·

Stayed 2 nights

Check in took quite sometime and the employee was very unprofessional. She gave no information on the hotel - WiFi, pool etc… just handed us the room keys after a very long time chatting with her manager Danny on the phone and making facial expressions and complaining. There was an argument during the night and unprofessional talk with the employees. Thankfully our room was clean.

10

neal

Jan 11, 2025

·

Stayed 1 night

Staff was very friendly and helpful

10

Kathleen

Aug 15, 2025

·

Stayed 2 nights

Well, I enjoyed my whole stay. Our room was clean, all linens were clean, the room was perfect. My back was not doing well at all. When I approached the front desk I was huffing and puffing even with my cane. The gentleman that was at the front desk took my info. He was smiley and soft spoken. I asked where to go for dinner. He explained. We were not disapointed at all. When we got into our room everything was great. I turned to go into the bathroom and I was surprised. I am sure the gent at the desk figured this room would be a plus for me. It was! The shower was a flat walk-in with a place to sit while showering. I have never used facilities like this. It was so nice. So I think that the gent at the desk decided to put me in this room for comfort. Thank you!! Well, breakfast was a good choice of food. Again everything was clean and orderly. The whole staff was wonderful. We are home now, but my back is still bad. Thank you comfort Inn. I am sure we will be back.

4

Donald

Aug 25, 2025

·

Stayed 2 nights

The rooms near the highway need the windows replaced. The traffic noise is so loud you feel you are along the side of the highway. The person working the front desk was more interested in his video game he was playing on his phone than customer service.

6

Claire

Nov 7, 2025

·

Stayed 2 nights

Good location. Terrible wi fi. Wi fi needed because local area seems to be a dead zone. Front desk not always attended. Staff friendly when found. Ambiance very basic, no plush or upscale notes.

6

Brandi

Jan 3, 2026

·

Stayed 1 night

Check in was very slow!

2

Benjamin

Aug 29, 2025

·

Stayed 1 night

COCKROACHES. BIG ONES ! IN THE BED. The staff was incredibly unhelpful and contentious when trying to resolve the issue.

2

Mike

Mar 26, 2025

·

Stayed 1 night

pool closed, misinformed of jacuzzi tub in room, was told expedia payment did not go through and was chatged at hotel at checkout

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Location

Convenient roadside location near the Thruway, HITS/horse show, Rhinebeck, and nearby stores. Road noise can affect rooms facing the highway.

Related guest reviews

6

Julia

Oct 21, 2024

·

Stayed 1 night

Good price, convenient location, but strong smell of disinfectant.

10

Deirdre

Jul 10, 2025

·

Stayed 1 night

Pet friendly and nice green area to walk them. Set back off the road so very quiet. No snack or drink’s available but you could walk to the convenience store across the street.

6

Melanie

Feb 20, 2023

·

Stayed 1 night

4 of us, 2 adults, 2 kids. Room was comfortable enough, but aged. Sofa bed waa sketchy...definitely some interesting stains on the sofa. Employees were nice enough. Breakfast was plentiful. Rooms are very close to NY thruway and truck noise is plentiful. Bring a noise canceling machine if you are a light sleeper.

10

Rebecca

Feb 4, 2024

·

Stayed 1 night

Quick stay for a last-minute ski trip to Hunter mountain. Clean room. Breakfast room was clean and well organized. The only negative is coffee was watery and the price is a little high. Thumbs up for the consistency of the brand.

6

Sandra

May 31, 2025

·

Stayed 2 nights

The lobby was shabby in places. Room was good but A/C sounded like a tractor trailer. Bed confortable and Services good.

8

Edmundo Jordão da Silva Vargas

May 10, 2025

·

Stayed 3 nights

Good hotel in Saugerties. Good location, good room and bed, clean, good shower.

6

Claire

Nov 7, 2025

·

Stayed 2 nights

Good location. Terrible wi fi. Wi fi needed because local area seems to be a dead zone. Front desk not always attended. Staff friendly when found. Ambiance very basic, no plush or upscale notes.

6

Jeff

Oct 20, 2025

·

Stayed 1 night

The place is pretty much what you would expect for a hotel on the side of a highway. Nothing fancy, just a clean room. The area around the hotel, a little less clean. But not horrible.

6

Cheryl

May 18, 2023

·

Stayed 1 night

Room was very comfortable but we were close to the highway so although road noise may be white noise for some not so much for us

10

Waldo

Jul 22, 2024

·

Stayed 4 nights

Proximity to the horse show.

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Dining

Breakfast quality and variety are inconsistent, with frequent reports of limited selection, broken machines, items not replenished, or messy areas; a few guests described it as good or adequate.

Related guest reviews

6

chris

Sep 2, 2024

·

Stayed 1 night

It's an old hotel in need of updating. It's as clean as it can be given everything is old. There are clothes irons in the room but no ironing boards anywhere in the hotel. Plan accordingly. The grounds are nice and neat. The included breakfast is actually pretty good, too.

8

Jean Claire

Aug 15, 2025

·

Stayed 1 night

I like that the bathrooms and rooms were updated. The reception put us in a room close to the pool which was really nice. The pool was nice too, there were enough towels. The hotel lost water when we were there, which was unfortunate, but the staff and crew were helpful and it came back on intermittently for the rest of our stay. The only downside when we were there was that the breakfast was super limited (some pale burger patties and DIY waffle), the juice machine was broken, there was no milk or coffee creamer. The man in the front desk did not even care to look for a substitute, just flat out told us there was nothing. He just stood there checking his phone the whole time and wasn't really interested in giving people service. He looked like he hated his job.

6

Carol

Oct 19, 2025

·

Stayed 2 nights

Saugerties has great restaurants. This hotel was mediocre at best. Stayed for wool festival in Rhinebeck. One of our pillowcases appeared dirty. There is free breakfast offered but it is limited. Breakfast area was dirty. There was no coffee and the worker couldn't get the coffee machine to work. The eggs and sausage were gone when we got there at 8:00 so no protein options were available. Tables had sticky food all over them and the buffet area was full of crumbs. We go to Rhinebeck every year and will not stay at this place again. $900 for two nights stay was ridiculous for this place. I should have looked at the reviews before staying there myself. My husband and I were very disappointed. Poorly run operation.

4

Heidi

Jun 24, 2024

·

Stayed 1 night

Toilet had some issues w flushing. Water in bath tub brown???? Furniture very worn. Bed was okay and clean. Breakfast was sub par

10

Rebecca

Feb 4, 2024

·

Stayed 1 night

Quick stay for a last-minute ski trip to Hunter mountain. Clean room. Breakfast room was clean and well organized. The only negative is coffee was watery and the price is a little high. Thumbs up for the consistency of the brand.

4

Leticia

Oct 14, 2024

·

Stayed 1 night

Bathroom dirty, could hear people above us walking around. Breakfast items not refilled readily.

6

Andrea

Oct 6, 2024

·

Stayed 1 night

The soda machine was broken. The breakfast room had a broken waffle maker, and the cups for coffee were not individually wrapped as other comfort suites such as Glenmont the stairs were not individually wrapped as they are in Glenmont, and there was no flavors for coffee nor decaf coffee. I could go on.

2

Chitranie

May 24, 2024

·

Stayed 2 nights

Room was small and dirty especially the bathroom room, also the bathroom door nob was broken. The breakfast was yuck, the milk was spoil and the waffle was sour for some reason.

4

Terry

Jul 1, 2025

·

Stayed 2 nights

The breakfast fridge with cream cheese etc. was locked and the juice machine broke. No soda or snack machine in the building. The shower was clogged the toilet flush was rusted so it kept running all night and we had to cobb it and then there was no water on Sunday morning when we woke up until 930 so you couldn’t take a shower We would not stay here again. The cleaning woman however was awesome.

6

Avraham

May 12, 2023

·

Stayed 1 night

OK Motel. Very noisy from the near road. Poor Breakfast.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$135
February	$140
March	$138
April	$143
May	$191
June	$208
July	$257
August	$217
September	$196
October	$200
November	$147
December	$135

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $188	17 $237	18	19
20 $156	21 $165	22 $184	23 $202	24 $219	25	26
27 $148	28 $155	29 $176	30 $198

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Monthly average prices

About this property

Location

Room options

Standard Room, 2 Queen Beds

Room, 1 King Bed

Standard Room, 1 King Bed with Sofa Bed

Room, 1 King Bed, Accessible

Standard Room

Standard Room, 1 King Bed

Guest reviews

Pleasant

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Comfort Inn Saugerties

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Prices for upcoming dates