AutoCamp Catskills

Clean cozy

Room was very spacious and clean I loved it it’s my second time there

Clean room, staff, amenity options. Nicely sized and outfitted streamers. What could be improved— because it was winter: more/extra blankets in the drawers, additional space heater if possible since the streamers aren’t superbly insulated, or heat trapping curtains as an option, double check sealants because of drafts.

The airspaces were nice but very cold. We experienced single digit temps during our stay and it didn't seem like the airspaces were capable of handling the frigid temps. The staff was attentive and had us moved to another airspace but we encountered the same issue. A space heater helped solve the problem on our last night there. We would go back when the weather isn't so cold.

We stayed here as a family expecting a relaxing, comfortable getaway, but unfortunately were let down by the condition of our unit. Upon arrival the sofa was visibly dirty and stained, which immediately made the space feel unclean. A paper towel hanger was broken and unusable, which shows a lack of basic maintenance. Most concerning was the electric kettle: the inside was heavily soiled with residue and buildup (see photos) — this is not acceptable for something that’s supposed to be clean and ready for guest use. For a property marketed as “luxury” and at this price point, these cleanliness and maintenance issues are disappointing. The location and concept are great, but housekeeping and attention to detail need serious improvement. We shared this with staff and hope management will address these basics before future guests arrive.