Name: Holiday Inn Cleveland Northeast - Mentor by IHG
Address: 7701 Reynolds Road, Mentor, Ohio, United States of America, Mentor, Ohio, US
Price range: $96–$198 per night
Rating: 8.13

What guests think

At Holiday Inn Cleveland Northeast - Mentor by IHG, travellers often highlight friendly staff, comfortable beds and a convenient location near dining and highways, while feedback on room condition, cleanliness, and breakfast quality varies from very positive to critical.

Many guests praise the pool and an on-site restaurant/bar, and a few call out an excellent fitness room. However, recurring issues include dated furnishings, maintenance problems like slow-draining showers or worn carpets, occasional elevator or key-card trouble, noise from other rooms, and inconsistent housekeeping. Expect a generally comfortable, convenient stay with variable upkeep and food experience.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Guests frequently enjoy the pool and note an on-site restaurant/bar; several mention convenient parking and a good fitness room. Some report elevator concerns.

Related guest reviews

10

Renee

Aug 7, 2023

·

Stayed 1 night

My staff was great! The hotel had an amazing outside bar, which while I didn't use it this time plan on using it next time I visit. My room was great and the hotel was quiet, which sometimes is lacking in hotels, but not this one.

8

Michael

Aug 13, 2023

·

Stayed 1 night

Very nice, clean, spacious hotel and quiet. Liked the pool too. And the breakfast in the morning was great! Lots of food. We would definitely stay again!

6

roy

Mar 24, 2025

·

Stayed 3 nights

Hotel needs updates like USB ports and better lights had more than enough room but no dresser or bag stand. Need to have better information on booking site's as pool was down for maintenance. Restrooms need exhaust fan. Shower made restroom extremely humid without the fan

10

Corrine

Jun 12, 2025

·

Stayed 1 night

Onsite restaurant and bar

8

Heather

Jul 7, 2025

·

Stayed 1 night

Overall a great hotel. Staff top notch. FITNESS ROOM OUT OF THIS WORLD GREAT! Breakfast FANTASTIC. LOVED the bathroom hand pump amenities! Room/bathroom needs upgraded. Bathroom too small. Unfinished drywall behind the AC unit. Cracked grout on tub. Bathtub barely drained.

10

Jessie

Oct 7, 2025

·

Stayed 2 nights

Excellent breakfast, comfy beds, fun pool for the kids, i wouldnt change a thing.

8

Iysha

Jun 29, 2025

·

Stayed 2 nights

The right Elevator was super sketchy breakfast was extremely bland. Staff was super kind and helpful. Property was clean and overall quiet for the busy area it was in and it was completely booked. Would definitely book again.

10

Velma

May 3, 2023

·

Stayed 3 nights

Cleanest hotel I've ever stayed in and I've stayed in a lot. Pool was perfect granddaughter loved it and she was allowed in the fitness room which I wanted to do usually you half to be 18.they had a nice work out room.little areas all over to sit. Will definitely be back.

6

Morag

Aug 4, 2025

·

Stayed 1 night

The hotel itself was fine. There was only 2 washers and 2 dryers. The room and beds were comfortable. I felt it was ridiculous to charge for breakfast, so we didn't. Staff was meh. Head front desk guy made an under his breath comment about booking through a third party - just rude; and the other guy kept charging my card the $100 hold fee and I had to show him it had already gone through multiple times. Just a bit of drama that didnt need to be there. The hotel is pretty big, but ample parking. Restaurant on site.

10

Debra

Jul 21, 2023

·

Stayed 2 nights

One of the most comfortable beds I ever slept in and vert clean. Hallways and elevator were muggy. Elevators were a little difficult to get wheelchair in and out of. These were minor, over all a wonderful experience!

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Cleanliness

Cleanliness is inconsistent: many describe clean rooms and public areas, but others report dirty bathrooms, dust or grime, musty odors, mold, and worn furnishings. Housekeeping quality varies between spotless stays and rooms needing deeper cleaning.

Related guest reviews

4

Faith

May 22, 2023

·

Stayed 1 night

Staff was fine, and the hotel common areas were fine, but our room was extremely dirty. It is in desperate need of a deep clean. It was so dirty that I actually took photos to show that I am not exaggerating. lol Dust caked behind and beside the furniture, literal brown grime on the bedside lamps, (I took the little cleaning towel that was given to clean the lamp and the cloth was brown after wiping the lamp!) And there is an active ceiling leak OVER the headboard of the bed! If I hadn't been so dog tired I would have asked for another room. Never left a negative review in my life. Scout's honor. That room needs a deep clean. It was room 408.

10

Christine

Nov 12, 2025

·

Stayed 1 night

Rooms were clean, bathrooms stalked

2

ROSA

Sep 25, 2023

·

Stayed 2 nights

Very outdated bathroom. No vent. Always wet inside. Couldn't dry hair from all the moisture inside. Chipped paint. The maid took our dirty towels, but never left new ones. Empty tissue box. Room was not well dusted before we arrived. The front desk in the evening would never say anything to greet or make eye contact to ackowledge you. Too costly for what the price was. Would never stay again.

8

Sasha

Jun 26, 2023

·

Stayed 2 nights

Overall the stay was good. The room could use a little extra cleaning. There was empty water bottles behind the night stand from previous guests. The tile floor in the bathroom needed scrubbed, especially near the walls and tub.

10

Christine

Aug 29, 2023

·

Stayed 4 nights

The room was clean and was cleaned daily. Staff was very friendly and welcoming. Breakfast was the typical hotel stuff. I definitely would stay here again and again in the future. The only issue we had was that we stayed there during the most recent tornado and was very surprised that they didn't have a generator to keep some emergency lights on. We had to use the stairwell, obviously without power, from the 4th floor (which was fine)...thank goodness there were very large windows that let some light in.

4

Leeanne

Feb 23, 2025

·

Stayed 1 night

Room was dirty and I woke up to a spider on my pillow looking me in the face. Curtains were ripped and dirty. Black mold in the corner above little kitchen area. There was a $160 hold on my card which I was assuming was a deposit and when I asked the front desk about it they told me it was probably taxes or “something”. I felt as if I was bothering them by asking. Kids running up and down the hall a 3:30 in the morning yelling.

2

Ryan D

Jan 19, 2025

·

Stayed 1 night

The property was not very clean. It looked like somebody just made the bed

10

KEITH

Jun 25, 2024

·

Stayed 2 nights

Very clean room and property. One suggestion: the door to the room my Mom stayed — Rm.138 —is extremely “heavy” / difficult to open. It closed on her shoulder. Perhaps a push button door opener could be installed on some of the ground floor rooms to make them more accommodating for elderly guests? Breakfast each morning was lovely with attentiveness to detail. Thank you for a welcoming stay.

6

Steven

Aug 25, 2025

·

Stayed 2 nights

Dirty washroom. Carpet was torn and peeled off in many areas.

6

Robert

May 7, 2024

·

Stayed 4 nights

The whole place felt tired and worn-out. The drain in the tub was backed up and when I asked the staff to clear it, they didn't. There was also mold in the bathroom. The carpet in the room hadn't been vacuumed in a while and the halwways had a musty smell throughout the whole building. Breakfast was dismal. I tried it the first morning, took a look the second morning and had to pass at that point. Not much effort on their part. Holiday Inns have really declined over the years.

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Rooms

Rooms are generally comfortable with many praising very comfy beds and quiet stays, but several note dated decor, thin walls or noise, high bed heights, and maintenance issues like slow drains or worn carpets. Wi-Fi reliability is mixed.

Related guest reviews

10

Peter

Aug 14, 2025

·

Stayed 1 night

Very nice for the price, quiet and comfortable.

8

Joseph

Jan 12, 2025

·

Stayed 2 nights

Traveling solo to visit friends and family. Check-in was smooth and took little time. The hotel room was in good condition. The bed was comfortable. Noise was a bit of an issue as the room next door was noisy and walls are thin. I was still able to sleep. The hotel Wi-Fi was shaky. I could not stream anything on my Roku.

8

Kacie

Jun 26, 2023

·

Stayed 2 nights

Check-in was easy, the staff are very friendly, great breakfast and easy parking. Lots of places to eat and shop in the area. The beds are incredibly high and very difficult for children and older people to get in and out of. The hotel provided a step stool, which was very useful, but I did not feel safe having my child in a bed so high off the ground. The sink in the bathroom was also very high and difficult to use, especially with children.

8

Jillian

Sep 2, 2025

·

Stayed 2 nights

The staff is friendly and attentive and the lobby is beautiful. Our room was ok. The shower didn’t drain, so we were standing in about 3 inches of water everytime we showered.

8

Heather

Jul 7, 2025

·

Stayed 1 night

Overall a great hotel. Staff top notch. FITNESS ROOM OUT OF THIS WORLD GREAT! Breakfast FANTASTIC. LOVED the bathroom hand pump amenities! Room/bathroom needs upgraded. Bathroom too small. Unfinished drywall behind the AC unit. Cracked grout on tub. Bathtub barely drained.

2

Deborah

Jun 14, 2023

·

Stayed 1 night

I stayed one night, the first overnight in several years, and was dismayed to find that the beds are now very high. My guess is about 30”. At 5’3” it was incredibly hard to get into - only the tight covers allowed me to use them to haul myself up onto the bed. I mentioned this at checkout, and was told “it’s the new standard for IHG hotels, and I could have requested a step stool. Sheesh!

6

Sarah

Aug 17, 2025

·

Stayed 1 night

Bed was super comfy.

8

Stephanie

May 10, 2024

·

Stayed 1 night

Clean property. Rooms are outdated

10

Tonya

Nov 15, 2025

·

Stayed 1 night

Did npt eat breakfast. Room was great. Especially the beds.

8

Patricia

Jul 8, 2024

·

Stayed 4 nights

I was disappointed that the condition of the carpet was so poor. it had a rip in the carpet between the beds that was annoying and also the lamp shade look like it was taken out of a dumpster. How unfortunate as this is my favorite place to stay when I visit the kids here in OH. I love how quite and comfortable the room always in when I stay here.

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Service

Service is often friendly, helpful, and accommodating, including during group events. A minority report indifferent or rude interactions, unresolved billing holds, and frustrations with keys or locks.

Related guest reviews

10

Luanne

Oct 14, 2024

·

Stayed 3 nights

Very friendly and helpful staff. Clean and comfortable.

10

Luanne

Oct 14, 2024

·

Stayed 2 nights

Very clean and comfortable. Staff was very friendly and very helpful.

6

Cesar

Mar 21, 2025

·

Stayed 1 night

Really bad service

10

Robert

Oct 11, 2025

·

Stayed 1 night

Besides being clean and comfortable, the service at the hotel was excellent. We were there for a celebration of life, and everyone went out of their way to make sure everything was satisfactory for everyone in our party. The bar/restaurant people were especially accommodating to our large group.

4

candy

Feb 27, 2023

·

Stayed 1 night

The guy at front desk just asked for my credit card and didn’t explain why. He charged a

10

David

Jul 31, 2023

·

Stayed 1 night

Great front desk staff—welcoming!

2

Brian

Aug 9, 2024

·

Stayed 2 nights

We were locked out of room several times. The ended up having to call their on call maintenance man to fix the lock on our door. We sat in the lobby until 1:30am when they finally got the room open. They told us the lock went bad and had to be fixed/replaced. Hotel General Manager told us we couldn’t get a refund or a credit because we booked through Hotels.com. He said all he could do was give us a future 1 night stay at their hotel, which doesn’t do us any good since we don’t plan on being back in Ohio anytime soon. He told us he couldn’t even give us a Holiday Inn credit since they were privately owned.

6

Morag

Aug 4, 2025

·

Stayed 1 night

The hotel itself was fine. There was only 2 washers and 2 dryers. The room and beds were comfortable. I felt it was ridiculous to charge for breakfast, so we didn't. Staff was meh. Head front desk guy made an under his breath comment about booking through a third party - just rude; and the other guy kept charging my card the $100 hold fee and I had to show him it had already gone through multiple times. Just a bit of drama that didnt need to be there. The hotel is pretty big, but ample parking. Restaurant on site.

10

Jodi

Aug 13, 2023

·

Stayed 2 nights

What was most impressive about this location was the customer service. They were courteous and extremely accommodating. They definitely take pride in their cleanliness. I will stay at this property whenever I am in town.

10

Starr

Oct 11, 2025

·

Stayed 1 night

Great location, comfy room, great staff. Good breakfast included.

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AI-generated summary based on recent guest reviews

Location

Location is convenient to highways and surrounded by restaurants, bars, and shopping, with some guests finding it walkable. Many appreciate the area for road trips and quick access to local events.

Related guest reviews

10

Maggie

May 28, 2024

·

Stayed 1 night

Nice and helpful staff! Great restaurant on property! Walking/drive distance to convenient/gas stations.

8

Tammy

Sep 16, 2024

·

Stayed 1 night

Nice accommodations . Easy access to highway

10

Rebecca

Jul 23, 2024

·

Stayed 1 night

The room was clean. The Dove products in the bathroom were a pleasant surprise. The location was convenient to restaurants.

6

Michael

Oct 3, 2024

·

Stayed 1 night

The hotel is very close to the freeway and other shopping and dining opportunities.

10

Sarah

Aug 8, 2023

·

Stayed 1 night

There were several bars and restaurants nearby. The hotel was clean. The beds were comfortable.

10

Elizabeth

Sep 2, 2024

·

Stayed 1 night

Clean, quiet and comfy bed. Walking distance to several dining options.

8

Theodore

Oct 5, 2024

·

Stayed 1 night

Our stay was great. The locations had a lot of places to eat close by. It would be nice to have a free breakfast but we cant have everything. Not the cheapest but you get more than you pay for. If ever in the area would stay here again

10

Barbara

Jul 29, 2023

·

Stayed 4 nights

Perfect Location

10

Starr

Oct 11, 2025

·

Stayed 1 night

Great location, comfy room, great staff. Good breakfast included.

10

Ryan

Mar 2, 2024

·

Stayed 1 night

Great staff, very clean, close to so much!

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Dining

Breakfast feedback is mixed, ranging from excellent and plentiful to bland or not worth the price, and some note it is not always included. The on-site restaurant/bar earns positive remarks for food, drinks, and convenience.

Related guest reviews

10

Renee

Aug 12, 2024

·

Stayed 1 night

I had a very nice stay. I had dinner and drinks at the restaurant. The food and drinks were good and so was the service. My room was clean and comfortable and quiet. I enjoyed breakfast the next morning.

8

Michael

Aug 13, 2023

·

Stayed 1 night

Very nice, clean, spacious hotel and quiet. Liked the pool too. And the breakfast in the morning was great! Lots of food. We would definitely stay again!

10

Corrine

Jun 12, 2025

·

Stayed 1 night

Onsite restaurant and bar

8

Heather

Jul 7, 2025

·

Stayed 1 night

Overall a great hotel. Staff top notch. FITNESS ROOM OUT OF THIS WORLD GREAT! Breakfast FANTASTIC. LOVED the bathroom hand pump amenities! Room/bathroom needs upgraded. Bathroom too small. Unfinished drywall behind the AC unit. Cracked grout on tub. Bathtub barely drained.

10

Jessie

Oct 7, 2025

·

Stayed 2 nights

Excellent breakfast, comfy beds, fun pool for the kids, i wouldnt change a thing.

10

Richard

Apr 15, 2025

·

Stayed 3 nights

We always stay here when in Ohio! The rooms are dated and it is an old building with smaller drain pipes because of that but the rooms are ALWAYS clean especially the bedding! I usually won’t use hotel bedding but I’ve never had an issue using it here. The staff are also very friendly and prompt to take care of anything should something arise. We came back to our room at 10pm and for some reason the was a horrid odor(first time ever and we stay a lot!) and in under 5 mins they brought keys up to us for the closest room to switch! I honestly cannot recommend them enough! Oh! And don’t forget the breakfast! Always have eggs, potatoes, pancakes or French toast, sausage and/or bacon and then all your basic free breakfast foods and drinks!

8

Iysha

Jun 29, 2025

·

Stayed 2 nights

The right Elevator was super sketchy breakfast was extremely bland. Staff was super kind and helpful. Property was clean and overall quiet for the busy area it was in and it was completely booked. Would definitely book again.

6

Morag

Aug 4, 2025

·

Stayed 1 night

The hotel itself was fine. There was only 2 washers and 2 dryers. The room and beds were comfortable. I felt it was ridiculous to charge for breakfast, so we didn't. Staff was meh. Head front desk guy made an under his breath comment about booking through a third party - just rude; and the other guy kept charging my card the $100 hold fee and I had to show him it had already gone through multiple times. Just a bit of drama that didnt need to be there. The hotel is pretty big, but ample parking. Restaurant on site.

10

Debra aA

Apr 21, 2025

·

Stayed 2 nights

I did not think the breakfast was good. The eggs tasted like fake eggs, the potatoes needed to be cooked more, and why isn’t there a do it yourself waffle iron? I was pleased there was apple juice. My room Seemed clean. Could the area in the bathroom above the backsplash and the bottom of the mirror get cleaned? There is toothpaste residue all over that area.

10

Starr

Oct 11, 2025

·

Stayed 1 night

Great location, comfy room, great staff. Good breakfast included.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$114
February	$127
March	$123
April	$125
May	$146
June	$153
July	$150
August	$162
September	$156
October	$145
November	$132
December	$112

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14 $151	15 $152	16 $170	17 $158	18 $195	19 $188
20 $108	21 $126	22 $137	23 $129	24 $132	25 $166	26 $169
27 $109	28 $118	29 $125	30 $129

Su	Mo	Tu	We	Th	Fr	Sa
				1 $129	2 $161	3 $170
4 $124	5 $140	6 $154	7 $137	8 $188	9 $189	10 $183
11 $138	12 $155	13 $133	14 $182	15 $151	16 $158	17 $158
18 $102	19 $138	20 $143	21 $143	22 $134	23 $178	24 $178
25 $96	26 $100	27 $111	28 $115	29 $101	30 $198	31 $118

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Monthly average prices

About this property

Location

Room options

Suite, 1 King Bed (Additional Living Area)

Standard Room, 2 Queen Beds

Standard Room, 1 King Bed

Suite, 2 Queen Beds (Additional Living Area)

Standard Room, 2 Queen Beds, Accessible (Communications Accessible)

Standard Room

Standard Room, 1 King Bed, Accessible (Mobility, Accessible Tub)

Standard Room, 1 King Bed with Sofa Bed

Standard Room, 1 King Bed, Accessible (Mobility, Roll-In Shower)

Guest reviews

Very good

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Holiday Inn Cleveland Northeast - Mentor by IHG

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Prices for upcoming dates