Name: The Newberry Hotel Bend, Tapestry Collection by Hilton
Address: 300 Nw Franklin Ave, Old Bend, Bend, Oregon, United States of America, Bend, Deschutes County, US
Price range: $141–$564 per night
Rating: 7.9

What guests think

Across reviews, The Newberry Hotel Bend, Tapestry Collection by Hilton is praised for its walkable downtown location and generally comfortable rooms, while feedback frequently notes renovation disruptions, paid on-site parking, and a mix of strong and inconsistent service experiences.

Some rooms are spacious and comfortable, though others feel dated with temperature-control issues and occasional noise. Cleanliness is generally good, but several reports during construction cite dusty areas, worn linens, and missed housekeeping. Renovations also affected amenities at times, including pool or spa closures and confusing signage. Expect a convenient downtown stay with variable polish depending on renovation timing and room assignment.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

On-site parking typically carries an extra fee, and recent renovations have caused disruptions, including periods when the pool, hot tub or gym were closed and occasional elevator or lobby access issues.

Related guest reviews

2

Gefen

Apr 13, 2024

·

Stayed 1 night

Under renovation should be closed and not open No pool smells like construction

4

Brian

Aug 16, 2025

·

Stayed 1 night

Very old and dated. Bathrooms were old, moldy, and unclean. Elevator had a broken floor and was extremely slow. The price tag didn’t match the property.

8

Robert

Apr 21, 2024

·

Stayed 1 night

Nice location. Property under construction with lots of noise for a Saturday. Swimming pool and spa out of order, but rates remain a book level. Nice staff - certainly not their fault.

4

Trevor

Apr 15, 2024

·

Stayed 2 nights

Not a fault per se, but the whole building was under renovation during our stay and quite dirty. No advance warning was given to us prior to our stay that this would be happening. Felt like walking through an active construction site, with construction workers and construction materials strewn everywhere. Again, no advance warning that apparently the gym, spa and pool were not available, and that we were essentially staying in an active renovation. For some reason our rooms door would not lock, and when brought to the attention of the front desk they would "send someone to take a look", which never happened. Every morning we would truck out our valubles to the car since we couldnt trust the door to actually lock when we were away. Totally understand that renovations happen, but without any notice was unacceptable. Certainly not what I would expect from a Hilton property.

10

Renata

Sep 18, 2025

·

Stayed 3 nights

The breakfast was the best. It was very fresh, the staff were friendly, and the rooms were neat and spacious. I didn’t get the chance to use the hot tub; it was broken.

8

Krista

Dec 29, 2024

·

Stayed 2 nights

Great family friendly option in downtown bend! Hotel is newly renovated and the breakfast was delicious and a great value. My son loved the pool and hottub. All of the staff were kind and friendly especially Jodi at the front desk!

4

Karla

May 26, 2024

·

Stayed 2 nights

Booked stay a month in advance. At arrival found out hotel was under construction. We were “upgraded” to an unwanted room. When they were able to get us into the King room reserved, we found that we did Ted even have screens on our windows. No restrauant/breakfast available as advertised, no access to pool or gym…you had to visit a sister hotel down the road! Very disappointed that we were not notified of this situation at booking. P.S. construction started at 6am!

8

Shaun

Jul 5, 2025

·

Stayed 2 nights

Outstanding in every way. Great staff, great service, great room. Would have been five stars, but they charge paying guests to park there, and that is unacceptable.

6

Patrick

Oct 3, 2025

·

Stayed 5 nights

Overall, this hotel was fine. Nothing special but we did appreciate how close we were to downtown bend. We were annoyed that we were told parking would be $15 a night when we checked in and then got billed for $20 a night. Not sure how the Hilton thinks this is acceptable when their staff quotes one price and then they charge guests a higher rate.

10

Kevin

Dec 16, 2024

·

Stayed 2 nights

Elevator was out and somebody parked and blocked the parking lot and should have had their car towed.

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Cleanliness

Many guests found rooms very clean, but reports during and around renovation note dusty areas, stained or aging bathrooms, worn towels, and occasional missed housekeeping.

Related guest reviews

10

Dana

Aug 30, 2023

·

Stayed 1 night

Nice hotel with clean rooms and friendly staff.

6

Debe

Sep 22, 2025

·

Stayed 3 nights

The food was good but the service was barely average. Not very efficient or observant. My room wasn’t cleaned the second night at all.

6

Deb

May 6, 2024

·

Stayed 1 night

The hotel was under heavy construction- and evidently we were some of the first guests after reopening from a total closure the days before. They didn’t seem ready to be open in any capacity. The signage to find the lobby was small and not easily visible. The room was covered in sheet rock dust, the windows were taped over blocking all views, and the air didn’t seem healthy to breathe causing severe congestion. Location was ideal, but I wouldn’t have booked our stay there if I would’ve known.

8

Shianne

Mar 10, 2025

·

Stayed 1 night

The location for walking downtown is excellent, the hotel was quiet, comfortable beds, staff was friendly and helpful. The only complaint is that the shower floor looked old and cheap, and was a bit stained, as was the tile grout on the lower portions of shower tile. Otherwise, everything was very clean and tidy.

4

Brian

Aug 16, 2025

·

Stayed 1 night

Very old and dated. Bathrooms were old, moldy, and unclean. Elevator had a broken floor and was extremely slow. The price tag didn’t match the property.

6

Debbie

Apr 26, 2023

·

Stayed 2 nights

The Upgrade for a filthy patio is a bummer. Pay extra to wipe months of grime off the chairs and sit with a pile of pine needles isn’t right, especially when I called the front desk and asked for a room refresh and to wipe down the patio. Neither happened, Laziness is inexcusable. Bend has better options.

10

Danielle

Aug 16, 2024

·

Stayed 1 night

This hotel was perfect for walking around Bend, beds were comfortable and everything was very clean. We would definitely stay here again.

10

Chris

Oct 16, 2024

·

Stayed 4 nights

Clean

8

Hillary

Sep 19, 2024

·

Stayed 2 nights

It was very clean and cozy.

10

Maria

Nov 30, 2025

·

Stayed 1 night

Great location, close to all the shops and restaurants. Friendly staff, clean and comfortable rooms.

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Rooms

Rooms are often spacious and comfortable, with some balconies, but several guests report dated fixtures, temperature-control problems, street or hallway noise, and slow Wi-Fi.

Related guest reviews

8

Bob

Mar 31, 2025

·

Stayed 2 nights

Property has been remodeled and rebranded by Hilton. Used to be the Double Tree now it’s the Newberry. Part of the tapestry brand. Hotel location is perfect right in down town Bend. The downtown is all walkable from hotel. Room with a balcony was nice. Only complaint is the room was difficult to keep comfortable at night. It was usually to warm even with setting @65 degrees. We should have opened the window. Pillows were horrible didnt see any others in the closet nor did I ask about them having others. These two items made it difficult to get a good nights sleep.

10

Brooke

Sep 28, 2025

·

Stayed 2 nights

Room was spacious and bed was comfortable!!

8

Donald

Jul 31, 2023

·

Stayed 2 nights

The property is very close to downtown Bend. However, our room was a bit dingy with a lack of power outlets, old/damaged lamp shades and older furniture.

6

Chris

Dec 4, 2025

·

Stayed 1 night

Staff were friendly and kind. 1. The heating system in our room was flaky - room was too hot, even with the thermostat turned low or off, the in room heating system kept pushing the same amount of heat into the room. 2. The bed was sunken in towards the middle leaving us drifting into the center. 3. The pillows were far to soft

6

Stuart

Jun 10, 2025

·

Stayed 5 nights

It was ok. Note that the WiFi is very slow (5-8mbps down) so if you brought say an Apple TV with you it can lag or go to really poor quality. Easy to hook said AppleTV to the 3-4 open hdmi ports. Parking was $10/day. Breakfast was in the $18-20 range. For the price I’d try someplace else next time I come thru

6

Memoree

May 3, 2023

·

Stayed 2 nights

The room was fine. Clean. The people there were friendly and helpful. My main issue was with the heater/air conditioner. It wasn't working right. I get hot in hotels anyway since you can never get it as cool as night as you need. But this unit wasn't even working right. In the middle of the night I tried to adjust the temperature and it was completely unresponsive. I didn't even get the false satisfaction of turning it down to 60 and having it not let me go any further. I would so love a hotel that actually let you have a cool room at night.

8

Laura

Oct 20, 2024

·

Stayed 1 night

Great walkable location for access to downtown Bend. Noisy due to street traffic.

8

Kyia

Sep 28, 2025

·

Stayed 1 night

Nice hotel, room was spacious. Not a fan of having vanity/sink out in the room instead of secluded in bathroom. Disturb sleeping people when washing hands after bathroom use. Shower was plastic and creaked with every move in shower. The air conditioner was old and falling apart… not what you would expect for a Hilton. Overall.. not terrible.. just expected more.

10

Beth

Jul 6, 2025

·

Stayed 2 nights

Perfect location - right downtown - walking distance to lots of restaurants and the park. Large room with balcony was great and super comfortable. Fridge and microwave. We'd definitely stay there again.

8

Nicole

Mar 4, 2023

·

Stayed 1 night

Stayed there twice. Rooms clean. Staff friendly and helpful. Stayed on the first and second floor and it’s been very loud with people walking in the halls and slamming doors and hearing folks moving around in the room above me.

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Service

Staff are frequently described as friendly and helpful, yet experiences vary, with reports of slow or confusing check-in, inconsistent front-desk training, and unresponsiveness at times.

Related guest reviews

10

Aiden

Jan 24, 2025

·

Stayed 1 night

Honestly loved everything about this hotel staff was lovely super nice and professional. Definitely will be recommending people to stay here.

10

Trina

Dec 1, 2025

·

Stayed 1 night

Front staff were so knowledgeable of the area for walking and very efficient at check in. Will stay again

10

Cindy

Jul 3, 2023

·

Stayed 3 nights

The customer service was absolutely phenomenal. Every single employee was helpful, kind, and went above and beyond to take care of us. From checking in, recommending food/entertainment, greeting us, and just every encounter was positive. Great location!!

2

Andres

Dec 12, 2023

·

Stayed 2 nights

The real problem came during checkout and after my stay. First of all I bought snacks from their front desk. Upon opening the popcorn the entire bag ripped and popcorn fell everywhere. There is no vacuum in the room so I was unable to clean it up. I tried my best to get what I could, and left a generous tip for housekeeping. After I drive 30 minutes to the airport I notice my wedding ring is not on my finger. I remember I left it on the bathroom sink when I was washing my hands. I call the hotel and tell the front desk. To which he said he would have house keeping check. I call back 15 minutes later to check if they found it, the man insisted it was not there. He said he went in and searched EVERYWHERE with a flashlight, even got on his hands and knees. I asked if I could come look myself as I KNEW it was there. He got defensive and said there was no reason for me to come it is not there and the room has already been searched, cleaned, and is ready for the next guest. I insisted I am coming back to search as I would not be leaving town knowing my ring is in that room. I drive the 30 minutes back to the hotel and the man I spoke with walked me up to the “clean” room. As soon as I walked in I went right to the “clean” bathroom sink and behind the tissue box there is my wedding ring! Mind you, if someone had wiped down this sink would’ve seen my ring. Yet there it was! And to top it off they charged me 20$ for the popcorn on the floor.

10

Mark

Aug 21, 2023

·

Stayed 1 night

Rooms were spacious, clean, and comfortable. The staff were super helpful, we asked if we could have two beds instead of one and that was sorted quickly and easily. We needed an extended checkout (1pm) and again the staff were accommodating and it was arranged so that we could go rafting and come back, shower then check out. All in all very good service. There are a lot of food options in Bend and the staff were happy to recommend places. We didn’t use the restaurant, but they did advise the all-you-can-eat breakfast was $13 per person and was available until 9.30am. The is a small pool on site as well, which was good.

4

Bruce

Sep 16, 2023

·

Stayed 1 night

Very very expensive for so-so rooms. Check in takes way too long, poor front desk clerks are typing away forever to get your room keys. Makes no sense. Getting the "free" internet is a crazy hassle ... enter all your life info, then click through a zillion ads, and then it fails, start over! Not good won't stay here again.

2

Selene

Jan 1, 2025

·

Stayed 1 night

We waited in the lobby and were never able to check in because the computer system was down. People were waiting for hours and totally displaced. We never got to actually stay and need a refund.

2

Mary

May 20, 2024

·

Stayed 4 nights

Hotel under renovation. Construction noise and dirt everywhere. No maid service. Front desk personnel poorly trained. It took thirty minutes to check in because the girl couldn’t start the computer! I will never stay there again.

10

Martin

Jun 5, 2025

·

Stayed 2 nights

Very nice, modern hotel, convenient for dining options and a very walkable area. Bend has a lot of decent dining but it can be pricey. Inadequately trained front desk staff made check in tricky and he didn’t even check my Hilton rewards so the stay wouldn’t have been credited for points had it not been for a better trained person at check out.

10

Maria

Nov 30, 2025

·

Stayed 1 night

Great location, close to all the shops and restaurants. Friendly staff, clean and comfortable rooms.

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Location

Prime downtown location within easy walking distance of shops, restaurants and venues; a few mention street noise.

Related guest reviews

8

Cara

Jun 5, 2023

·

Stayed 2 nights

Fantastic location right in downtown Bend. The hotel is quiet, clean and had everything we needed. Some of the furnishings are a little outdated but the bed is comfortable and the shower was nice. They do charge $10 per day for parking, which we knew in advance and given the fact that we didn’t have to drive much due to property location I didn’t mind. Would definitely stay again.

8

Bob

Mar 31, 2025

·

Stayed 2 nights

Property has been remodeled and rebranded by Hilton. Used to be the Double Tree now it’s the Newberry. Part of the tapestry brand. Hotel location is perfect right in down town Bend. The downtown is all walkable from hotel. Room with a balcony was nice. Only complaint is the room was difficult to keep comfortable at night. It was usually to warm even with setting @65 degrees. We should have opened the window. Pillows were horrible didnt see any others in the closet nor did I ask about them having others. These two items made it difficult to get a good nights sleep.

8

Shianne

Mar 10, 2025

·

Stayed 1 night

The location for walking downtown is excellent, the hotel was quiet, comfortable beds, staff was friendly and helpful. The only complaint is that the shower floor looked old and cheap, and was a bit stained, as was the tile grout on the lower portions of shower tile. Otherwise, everything was very clean and tidy.

10

Randy

Jan 28, 2025

·

Stayed 1 night

Excellent location. We walked around and did dinner two blocks away and then walked a couple blocks to concert at Tower Theater. Very comfortable room and bed.

10

Kory

Mar 17, 2024

·

Stayed 1 night

Great location, easy walking downtown Bend

10

Tiffani

Apr 13, 2025

·

Stayed 1 night

Great for meeting folks and wirhin walking distance of great eateries

8

Mark

May 20, 2023

·

Stayed 1 night

We have stayed here several times over the years. You can't beat the location, right in downtown Bend. It is close to several great restaurants, shops, and the park. But it is getting a bit dated. The bathroom could use a deep clean. The shower also seemed very cramped, as it was narrow and had a glass door, rather than a curtain.The safe in our room was malfunctioning. The keypad glowed with a blue light all night (we had to drape a towel over it to let us sleep), and it beeped randomly, starting at 6:00 a.m. The bed was comfortable.

8

Kim

Nov 5, 2023

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Stayed 1 night

Nice hotel. Very well located. Nice to have some food service available in the lobby. Easy walk to downtown.

10

Daiana

Jan 3, 2026

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Stayed 1 night

What an amazing hotel! In the middle of downtown, excellent service and spacious and super clean rooms. A great scoop for the price for sure and will gladly come back!

10

Beth

Jul 6, 2025

·

Stayed 2 nights

Perfect location - right downtown - walking distance to lots of restaurants and the park. Large room with balcony was great and super comfortable. Fridge and microwave. We'd definitely stay there again.

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Dining

Breakfast is often enjoyed and considered good value by some, but pricing and limited or understaffed service, and at times reduced options during renovation, lead to mixed impressions.

Related guest reviews

10

Edward

Jul 10, 2023

·

Stayed 1 night

Breakfast wasnt the greatest. We couldnt even finish the coffee or juice we poured. Room and facilities were great, bed was very comfortable. No easy guide menu on the tv so was a little annoying to scroll through for a movie or show before bed.

10

Chris

Mar 21, 2025

·

Stayed 2 nights

The hotel was great. Strongly suggest to get the optional breakfast. There are good options and it is a complete sit down experience.

6

Salana

Feb 26, 2024

·

Stayed 2 nights

The beds were perfect! So comfy and the fluffy pillows hit the spot. We areive very late, 11pm or so. The gal working never smiled or made eye contact. She was very short with her words and made you feel like an annoyance. At one point my husband who she saw with me when we arrived, forgot our room number and she refused to assist him in locating it. I understand not being able to just tell him for security reasons but she could have callled the room or my cell thats on the reservation. He eventually found the room. It was a bad first impression and we started to lose confidence in the stay. However, the rest of the staff were delightful! Breakfast was delicios and everyone else was friendly and full a smiles! Everything was clean, chrckout was smooth. Wonderful!!

2

Claud

Jun 8, 2024

·

Stayed 2 nights

Hotel was going thru a rehab rooms smelled like adhesive, lobby and halls were a construction site. No lobby or dining. Breakfast was a collection of packaged items. A construction job that rented rooms. We all deserve a refund or suscount

8

Craig

Jul 21, 2024

·

Stayed 1 night

nice breakfast options

10

Renata

Sep 18, 2025

·

Stayed 3 nights

The breakfast was the best. It was very fresh, the staff were friendly, and the rooms were neat and spacious. I didn’t get the chance to use the hot tub; it was broken.

6

Stacy

May 29, 2025

·

Stayed 1 night

For the amount of money (and choices) I expected a lot more. It was a $200.motel for the price of a $500 hotel. No real service-no valet, Reaturant-both evening and morning, had 1 person staffing-cook, bar tending, bussing tables, it was hard to watch, let alone wanting to order but feeling sorry for them. Exactly the same for breakfast-that we paid extra with the room. We had to wait 45 minutes after we ordered, were charged and had to remind them we prepaid. Not mad at them-very terrible management! We were not the only ones taking about this-other guests were also commenting that for this price it was a low budget hotel.

6

Stuart

Jun 10, 2025

·

Stayed 5 nights

It was ok. Note that the WiFi is very slow (5-8mbps down) so if you brought say an Apple TV with you it can lag or go to really poor quality. Easy to hook said AppleTV to the 3-4 open hdmi ports. Parking was $10/day. Breakfast was in the $18-20 range. For the price I’d try someplace else next time I come thru

8

Krista

Dec 29, 2024

·

Stayed 2 nights

Great family friendly option in downtown bend! Hotel is newly renovated and the breakfast was delicious and a great value. My son loved the pool and hottub. All of the staff were kind and friendly especially Jodi at the front desk!

4

Malia

Apr 22, 2024

·

Stayed 2 nights

The property was under construction, we didn’t even have a view from our room due to the painting they were doing outside. Also really no food options at night, no bartenders Saturday evening. So no services completely! This was the big reason we booked this hotel is to have eating survices at night if needed. The room was recently renovated and nice. The staff behind the front desk were mediocre at best. Wish I knew renovations were commencing, would have stayed somewhere else.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$143
February	$141
March	$166
April	$149
May	$258
June	$308
July	$309
August	$299
September	$281
October	$198
November	$154
December	$144

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14 $280	15 $211	16 $205	17 $234	18 $564	19 $373
20 $202	21 $233	22 $196	23 $212	24 $265	25	26 $323
27 $308	28 $308	29 $326	30 $329

Su	Mo	Tu	We	Th	Fr	Sa
				1 $240	2 $238	3 $345
4 $159	5 $158	6 $197	7 $228	8 $228	9	10 $207
11 $156	12 $149	13 $150	14 $152	15 $150	16 $171	17 $160
18 $149	19 $160	20 $178	21 $157	22 $150	23 $161	24 $160
25 $144	26 $141	27 $150	28 $150	29 $160	30 $159	31 $150

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Monthly average prices

About this property

Location

Room options

Room, 2 Queen Beds

Room, 2 Queen Beds, Accessible (Roll-In Shower)

Family Suite, Multiple Beds

Room, 1 Queen Bed

Suite, 1 Bedroom

Room, 1 King Bed, Accessible (Roll-In Shower)

Room, 1 King Bed, Accessible, Bathtub (Hearing)

Room, 2 Queen Beds, Accessible, Bathtub (Hearing)

Room, 2 Queen Beds, Balcony

Junior Suite, 1 King Bed

Room, 1 Queen Bed, Accessible (Mobility & Hearing, Roll-In Shower)

Room, 1 King Bed

Room, 1 King Bed, Balcony

Room, 1 Queen Bed, Accessible, Bathtub (Hearing)

Guest reviews

Good

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about The Newberry Hotel Bend, Tapestry Collection by Hilton

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