I guess the problem is that I had some expectations based on the booking sight: appears as if there is an indoor jacuzzi and pool — but not operational. Walk in and see a clean lobby & signage indicating “Complimentary” Uber services to airport. Just request it. —uh, nope! “That is only for our exclusive reservation Packages.” I guess the word “complimentary” doesn’t mean the same thing here. I just let it go - “oh well, can’t expect too much…” Then I asked for housekeeping at 11am: forget about it if your Dnd was on the door at 10am. I was told to “calm down” when confused by this policy & did as requested. I am calm now. Still wonder why those pictures of the jacuzzi on the booking site ? What about that misleading sign about “complementary” airport service upon request? And why such draconian rules over housekeeping ? I can only deduce that it means a luxury at this hotel. Like the jacuzzi. And the airport drop off. “Exclusive” benefits unavailable for guests at this hotel. Stay at Springhill or Motel 6… I hear they leave the lights on for you.
I guess the problem is that I had some expectations based on the booking sight: appears as if there is an indoor jacuzzi and pool — but not operational. Walk in and see a clean lobby & signage indicating “Complimentary” Uber services to airport. Just request it. —uh, nope! “That is only for our exclusive reservation Packages.” I guess the word “complimentary” doesn’t mean the same thing here. I just let it go - “oh well, can’t expect too much…” Then I asked for housekeeping at 11am: forget about it if your Dnd was on the door at 10am. I was told to “calm down” when confused by this policy & did as requested. I am calm now. Still wonder why those pictures of the jacuzzi on the booking site ? What about that misleading sign about “complementary” airport service upon request? And why such draconian rules over housekeeping ? I can only deduce that it means a luxury at this hotel. Like the jacuzzi. And the airport drop off. “Exclusive” benefits unavailable for guests at this hotel. Stay at Springhill or Motel 6… I hear they leave the lights on for you.