Is parking available at the property?

Self parking is available on-site for a fee of USD 20.00 per night, which includes in/out privileges. Parking is limited, and height restrictions apply.

What type of breakfast is offered and what are the serving hours?

A buffet breakfast is available daily from 6:30 AM to 10 AM for a fee of approximately USD 18.35 per person.

What are the standard check-in and check-out times?

Check-in is from 3:00 PM, and check-out is until 12:00 PM. Early check-in and late check-out may be available for an additional fee of USD 25.00, subject to availability.

What accessibility features are available for guests with disabilities?

The property offers limited wheelchair accessibility, including step-free entrances and accessible public areas. Guests are encouraged to contact the property for specific accessibility needs.

What is the location of the property in relation to key landmarks?

The hotel is centrally located in Dallas, just a 5-minute walk from the Dallas World Aquarium and 10 minutes from the Kay Bailey Hutchison Convention Center. It is also close to several attractions, including Reunion Tower (0.8 mi) and American Airlines Center (0.9 mi).

Does the property have a swimming pool?

Yes, the property features an outdoor heated pool. The operational hours and seasonal availability may vary.

What are the policies for guests staying with children?

Up to three children aged 13 years or younger can stay free when occupying the parent or guardian's room, using existing bedding.

What are the policies regarding extra beds and cribs?

The property offers rollaway beds for a fee of USD 35 per night, subject to availability. Advance request or confirmation is required for rollaway beds.

Crowne Plaza Dallas Downtown Hotel

Average nightly price at Crowne Plaza Dallas Downtown by IHG by month, last 12 months (USD)
Month	Average price
January	$83
February	$91
March	$97
April	$93
May	$84
June	$174
July	$119
August	$86
September	$103
October	$117
November	$98
December	$84

What guests think

At Crowne Plaza Dallas Downtown by IHG, guests praise the central location and city views from balcony rooms, but many report recurring problems with slow, unreliable elevators, aging facilities, and maintenance issues such as weak air conditioning and small bathrooms.

Cleanliness is mixed: some rooms are tidy with comfortable beds, while others note odors, worn areas, pests, and clogged drains. Service ranges from friendly and helpful to slow or unresponsive, with long check-in lines and housekeeping inconsistencies. The rooftop pool and bar/nightclub draw interest but are frequently described as dated, occasionally closed or host to parties, and parking gates and fees frustrate many. Expect a central, view-forward stay with trade-offs in upkeep and convenience.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Elevators are frequently out of service or very slow, the rooftop pool and deck are often described as dirty or occasionally closed/used for events, and the attached parking garage is tight, glitchy and paid.

Related guest reviews

4

Cristina

Nov 5, 2025

·

Stayed 2 nights

***Not Happy with our stay*** •upon check in was told we would receive our IHG points by Erick (on checkout was told no because a 3rd party booking was used) fine. •Room was 78°off and on the first night ( we didn't sleep very well) finally got the unit to work for 2nd day. for the cost you would think they would have the air cool and refrigerator cold. •railtrain blowing the horn all night into early morning ( you could hear everything...) • Room smelled of stale cigar, cloth chair & ottoman in room had questionable stains (just nasty) •shower floor very slick • ice machine on our floor never worked we had to go up a floor for ice •Hallways and elevators smelled like weed. •18 to enter club on first floor. We were told not worth going to, its all kids (coming back from dinner seeing very young people running out of lobby jumping into cars because of a fight in said CLUB and security pepper spraying them.(what we were told) •Elevators were down off and on and only 1 was working to rooms and parking. • bartender made great drinks (forgot his name) :) •Kim ( front desk) seemed understanding with a couple compliants that we mentioned to her (compt our breakfast last morning there)Good breakfast and service.Thank you Kim💛 •$719 for 2 VERY SMALL outdated rooms •$150 returnable deposit after 7-10 days •$20 parking fee daily (valet is $40 daily) *Our clothes and luggage smelled like* stale cigar when we returned home NOT WORTH THE $$$

4

Hope

Nov 24, 2025

·

Stayed 3 nights

I must start with the fact that the room was clean overall. However, the paint was chipping and the wallpaper was coming off. The room also smelt like cigarettes. The hallway carpets weren’t the cleanest. The staff was okay at best. Some better than others. Employees were arguing in front of guests, other employees were correcting eachother in front of guests. It was an interesting experience. There are 20 something floors, and only 2 elevators working. We missed multiple uber rides because we had to wait 15+ minutes for the elevator. At one point, we took the stairs, and they wreaked of pee, had food on the ground, etc. it was gross. I would definitely not stay here again.

4

Erik

Oct 24, 2025

·

Stayed 2 nights

Room and look lobby were beautiful, huge negative for us is elevators suck really bad we had to wait forever. Parking garage toll booth weren’t working so it took us like 10 minutes to leave

4

LIGERIA

Nov 9, 2025

·

Stayed 1 night

The bathroom was not fully cleaned. The sink didn't work properly. You had to hold down the toilet handle for it to flush properly. We were on the 15th floor, but the sliding door was broken. The little handle they had didn't properly work. The pool was filthy. It looked like it hadn't been clen in a while. Hallway smelled musty. The staff that checked was nice. My truck was scratched up while parking in the parking garage. Now the glass on my sunroof is scratched up. I'm not happy with the surrounding area. Didn't feel safe. A lot of homeless people are around. There were a lot of police out that didn't make me feel any better. That meant a very high crime rate. The elevator was slow and didn't seem to work properly. We were very nervous every time we had to get on and off it. Will not stay again or would I recommend it to anyone else. I give it a 2 star because of the balcony and the staff seem pleasant.

4

Clint

Nov 20, 2023

·

Stayed 1 night

It was horrible. On the hotels.com app, there is an $8 option for parking, u fortunately the hotel does not honor prepaid parking and if you have to leave the garage during the day you have to pay exit fees to come and go, the hotel has vouchers to come and go, but was currently” out of them”. I was told that on Monday, this was a weekend stay, that I could send my credit card statements in to “possibly” get credits for the multiple charges when I had to leave the hotel during the day. They also do not honor the $8 prepaid breakfast that is on the hotels.com app, breakfast will be an extra $15 per person. Don’t stay here, it is the cheapest hotel in downtown Dallas for a reason. Rooms are outdated, bathrooms are dirty, tub didn’t even drain.

8

Kathryn

Jul 13, 2024

·

Stayed 3 nights

Older but nice. Pool area wasn’t great - love the view but it seemed dirty.

2

Nutrinh

Oct 13, 2025

·

Stayed 1 night

This hotel is terrible, when we got there we went to the elevator and the elevator sounded like it was going to break any second. When we got settled we went to check out the pool at night at 10:15 pm, but the doors were locked we tried our card, but it still didn’t work so we called the front desk and we told them that the doors were locked and the receptionist told us that he will send somebody up to open the door. Ten minutes later nobody was there to open the doors so we called again and the guy said that the pool is closed, but the worst part was that the sign said that it was open from 8 am to 11:00 pm. Next day we went to check out the pool again. We were there at 9:30am and pool still closed. I called receptionist again and she said due to maintenance they are not ready to open. I said they should change their pool hr of operation and she hung up on me. The girl restroom by the pool is broken, toilet completely til over and no sink water. I don’t know why they don’t lock up that restroom or put a sign. The bathtub doesn’t drain. The restroom is so small. You open the restroom door it hit the toilet. Terrible place.

8

Jonathan

Aug 10, 2025

·

Stayed 1 night

Okay place. It’s old, are bathtub drain held water. Pool was gross! Beds were okay.

2

Mr Benjamin

Oct 3, 2025

·

Stayed 3 nights

Dirty and Unkempt Room: Upon check-in, I found the room to be in a deplorable state. The carpets were unclean, and there was visible hair left behind in the room, which is a clear indication that proper cleaning had not been carried out. Faulty TV: The television in the room was not functioning correctly. The image quality was poor, and the majority of the channels did not work. Lack of Amenities: The shower gel dispenser in the bathroom was empty, which is an essential amenity that was not provided. Unclean Pool Area: The pool area was dated and poorly maintained. The water quality was questionable, and the overall state of the pool did not match the photographs advertised on the website. Broken Elevators: The elevators were malfunctioning, stopping at every floor regardless of the button pressed, which caused significant inconvenience. Security Concerns: It was not advertised that the hotel is attached to a multi-story car park, which meant that non-guests could easily access the hotel. This raised significant security concerns during my stay. Unprofessional Staff: The staff members I interacted with were rude and unapproachable. Despite the hotel not being particularly busy, their service was dismissive, and they made no effort to address my concerns or ensure my comfort.

2

Hannah

Aug 12, 2024

·

Stayed 4 nights

Pool was always dirty. It had cups and bottles and empty chip bags floating in it. My half of the room had no electricity in the lamps. We asked several times about housekeeping and were told they would be coming up. It wasn’t until the next day went by after 12 pm when finally some one came by. The restaurant was closed half the time we stayed. We checked in Thursday afternoon and we were never told about a giant party taking up the entire pool for 8 hours Sunday. Their music was extremely loud and super disruptive. We should’ve been warned about the party when we checked it so we knew it was coming. This was the worst stay and I will never come back to this hotel ever. I will be giving a bad review. This was unacceptable.

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AI-generated summary based on recent guest reviews

Cleanliness

Cleanliness is mixed: some rooms are tidy with comfortable beds, but many mention odors, worn carpets, pests, and bathrooms or drains needing deeper cleaning.

Related guest reviews

6

Elachia

Aug 5, 2025

·

Stayed 1 night

Ok so the price for the place was great for the 2 separate nights I stayed but both times the bath tub was dirty. Like not at all cleaned. There was a clear ring around the tub. Other things as far as mold on the first rooms toilet, paint chipped tub that was dirty

4

Valentina

Mar 18, 2024

·

Stayed 2 nights

I paid almost $500 with the $150 included for the deposit. There was poop on the side of the bathtub and toilet, the sink and tub was clogged. Housekeeping was called and i watched him "clean" the bathroom and still miss the poop on the side of the toilet and i assumed he had cleaned the poop off the side of the tub, but nope! Maintenance came twice to unclog the sink and bathtub. Housekeeping just tried to open our room door instead of knocking. I honestly should have gotten at least sone of my money back. Its ok though ill never stay there again.

4

Brian

Jan 19, 2025

·

Stayed 1 night

Stayed for one night. Everywhere we went smelled like pot, bathroom was very small and tub did not drain.

2

Kimberlie

Sep 29, 2024

·

Stayed 2 nights

There is an infestation of crickets.

4

LIGERIA

Nov 9, 2025

·

Stayed 1 night

The bathroom was not fully cleaned. The sink didn't work properly. You had to hold down the toilet handle for it to flush properly. We were on the 15th floor, but the sliding door was broken. The little handle they had didn't properly work. The pool was filthy. It looked like it hadn't been clen in a while. Hallway smelled musty. The staff that checked was nice. My truck was scratched up while parking in the parking garage. Now the glass on my sunroof is scratched up. I'm not happy with the surrounding area. Didn't feel safe. A lot of homeless people are around. There were a lot of police out that didn't make me feel any better. That meant a very high crime rate. The elevator was slow and didn't seem to work properly. We were very nervous every time we had to get on and off it. Will not stay again or would I recommend it to anyone else. I give it a 2 star because of the balcony and the staff seem pleasant.

10

bill

Nov 16, 2025

·

Stayed 1 night

Clean room. Friendly staff. The bed was everything! Most comfortable hotel bed we've ever experienced!

2

Vanessa

Sep 27, 2025

·

Stayed 8 nights

literally worst hotel I’ve ever stayed! First, area is not safe. Many homeless in area day & night. not safe. Constantly begging & harrassing. 2. Air cond leaked. Refused change room. Found pubic hair on towel. Pix attached. 3rd, rooms and hallways smell musty/mouldy. 4. Housekeeping do not clean daily. hotels dot com say it does. Hotel refused. Room cleaned 1ce only during an 8 night stay. 5. Theworst encounter I’ve ever experienced was the violation by security on the last day. In the morning, I spoke with Teri at reception & arranged a late checkout. I did not care about cost but wanted a 7pm checkout. She offered a 50% roommate which we confirmed to be $42 usd. No problem. At 5.03pm, security attempted to barge into my room banging on the door. I was dressed only in a towel as I was about to shower. He kept pushing the door despite the latch being on. I assumed there was an emergency of sorts and opened the door. An extremely large 6,8 man stood over me & ordered me out of the room saying he didn’t know I was in there. I explained the extension & he said that was only till 5pm & to hurry up & get out. I reiterated the 7pm agreement with Teri. They denied it & said it was 5pm. Told me to pack up & get out. I said I wanted to shower. No way. Get out. He called for back up. Put his foot in the door & told me to pack up & get out now. Literally spoke to me like that. It was horrific! Refused me privacy to get dressed properly. I felt so Violated! I want a full refund!

2

Mr Benjamin

Oct 3, 2025

·

Stayed 3 nights

Dirty and Unkempt Room: Upon check-in, I found the room to be in a deplorable state. The carpets were unclean, and there was visible hair left behind in the room, which is a clear indication that proper cleaning had not been carried out. Faulty TV: The television in the room was not functioning correctly. The image quality was poor, and the majority of the channels did not work. Lack of Amenities: The shower gel dispenser in the bathroom was empty, which is an essential amenity that was not provided. Unclean Pool Area: The pool area was dated and poorly maintained. The water quality was questionable, and the overall state of the pool did not match the photographs advertised on the website. Broken Elevators: The elevators were malfunctioning, stopping at every floor regardless of the button pressed, which caused significant inconvenience. Security Concerns: It was not advertised that the hotel is attached to a multi-story car park, which meant that non-guests could easily access the hotel. This raised significant security concerns during my stay. Unprofessional Staff: The staff members I interacted with were rude and unapproachable. Despite the hotel not being particularly busy, their service was dismissive, and they made no effort to address my concerns or ensure my comfort.

6

Ashley

Jul 21, 2025

·

Stayed 1 night

Well I can said the hotel is ok but they need a lot of help for the cleaning crew my room was dirty the windows were dirty mirrors as well the bathroom was dirty a lot hair everywhere not toilet paper floor was wet the toiled was dirty with pee on the sides and the strong smell in the carpet

2

Chris

Feb 7, 2024

·

My room was unclean. Shower was broke. A big water spot was on the floor. A large crack was on balcony door. Shower held was rust. It was long hair inside the shower. The room was not cleaned prior. It was a live cricket in the room and I couldn't catch it. It was about 7-8 dead crickets at the head of the bed. Front desk told me "Oh....thats normal. Its the season. Thats just how it is" I took pictures and will be contacting corporate on this. This room was not clean at all. Unclean.

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AI-generated summary based on recent guest reviews

Rooms

Beds are widely praised and balcony views stand out, but rooms feel dated with small bathrooms, street and train noise, occasional AC or balcony-door faults, and some reports of weak Wi-Fi.

Related guest reviews

8

David

Dec 4, 2023

·

Stayed 2 nights

The balcony door lock was broken so unable to secure it fully. The room was right next to a busy train station and an intersection. Heard every single box truck drive over the railroad crossing. The room had two broken lights (one would not come on and the other flickered). Just was not the experience we were hoping for from a hotel called Crowne Plaza. In addition, only two of the four elevators were working, and when I checked in and checkout, had to wait for someone to show up to help out. No one at the desk.

6

Michael

Dec 17, 2023

·

Stayed 1 night

Nice clean room, bed was comfortable, staff was friendly. We were on the 16th floor and could hear the road noise at night which resulted in not sleeping well. Other than that we have no complaints

8

Onyinye

Aug 23, 2025

·

Stayed 1 night

My room was really lovely and quite with a nice view however there was a giant crack in my window

6

Brandy

Aug 27, 2025

·

Stayed 1 night

Overall the hotel was ok. Staff was pleasant and helpful. However our a/c was not cooling very well. I notified tbe front desk and they sent someone to ck it but it did not help much. The elevators were terrible

6

Breandan

Oct 3, 2025

·

Stayed 2 nights

Staff were pleasant but unable to help with wifi problems. Good wifi is an essential in all hotels today, why do some hotels still mess around with cheap unreliable wifi systems?!? While the location was great and room ok, the bar was 'cold', in every sense of the word. There will be no return visit!

8

Larry

Aug 22, 2025

·

Stayed 2 nights

Let's just say that the "elevators" makes "everyone" who stays there feel let down and frustrated. Good luck trying to get out the door when it's time to leave. Basically 2 elevators that work at one time and they love to stop on 1 floor whether someone gets on or off. After stating the obvious, let's focus on the other things Checking in was kind of seamless, but not very forthcoming on how to manage the garage ticket system when you have prepaid or th for breakfast. Having said that, the breakfast was wonderful and the servers omwere nice. No one checked to make sure there was plenty of shampoo and conditioner in the bottles, and we ran out after the 1st day. They were pretty quick to come to the room and bring more, but we asked for fresh towels but they were not left. The pool and lounge area is nice, but you can tell the pool is old and showing it's teeth. It was nice to swim in though. The beds were comfortable and the bathroom clean and nice water pressure, but who doesn't have a mini microwave on hotel rooms nowadays. Not big deal, but heating up left overs is nice. It's a great location though, and close to walking distance to a lot of things that are in the downtown area No fuss in checking out and I will say that communicating by Text is a nice touch!!! Overall a decent experience, but the elevators take away from what is nice about the place

10

bill

Nov 16, 2025

·

Stayed 1 night

Clean room. Friendly staff. The bed was everything! Most comfortable hotel bed we've ever experienced!

10

Candi

Nov 10, 2025

·

Stayed 1 night

Love everything about this location. Definitely staying again. City view with a balcony was beautiful

10

Els

Oct 21, 2025

·

Stayed 4 nights

There were things that was not good, but in total I was happy. I didn’t use the pool area so I can’t say anything about that. The staff was friendly, breakfast was surprisingly good, both as buffé and menu. The building is clearly old, the elevators were a nightmare, but we could laugh about it. Fridge/minibar in the room didn’t work. They clearly have a problem with these fridges. I got a new room because the first room had a fridge with towel in it and melting ice. That was probably not supposed to happen anyways. But in the new room I got wet under my feet by the fridge, so most likely they have been melting the ice there as well. Beds were good, I slept like princess. It’s a bit noisy neighbourhood (but that was not their fault 😅), you have to be prepared for train honking, sirens, cause the windows are probably also old and let every sound in. I’m happy I had my sleeping earbuds with me. Perfect placement- all the main attractions are in a walking distance. A lot of good restaurants and cafes right around the corner. I didn’t feel the area quite safe for a lone female traveler though.

10

Sarah

Oct 24, 2025

·

Stayed 1 night

The room was nicely decorated, bed was comfortable and bedding and pillows were great. Shower pressure wasn’t very strong but it got the job done.

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AI-generated summary based on recent guest reviews

Service

Service is inconsistent: many staff are friendly and accommodating, while others report rude interactions, long check-in lines, slow responses, and difficulty reaching the desk by phone.

Related guest reviews

6

Hunter

Jun 17, 2025

·

Stayed 2 nights

It was okay room was a little dirty hair in sink and tub service was ok went to check in and there was a line and one person working the desk with everyone else in a room behind desk laughing not helping took 45 mins to check in. Over all it was ok

4

Jesse

May 4, 2025

·

Stayed 1 night

Nobody answers the phone at this hotel. I tried calling multiple times yesterday to confirm my stay for the night. Just kept going to voice mail. They did not have my reservation, booked through a 3rd party, when I got to the hotel so I had to book their “last” room. Started at $200 before fees. Somehow the front desk person could arbitrarily drop the cost. He gave me $10 off for lending my iPhone charger to a kid. The 3rd party is trying to reach out to the hotel to rectify this situation and they CANT GET ANYBODY ON THE PHONE AT THE HOTEL.

4

Jessica

Aug 20, 2025

·

Stayed 2 nights

We were checked in by an amazing staff, and were given no choice for late check out because they apparently shouldn’t have checked us in and made us leave by 12 pm.

10

Samantha

Oct 29, 2025

·

Stayed 1 night

The staff was nice and helpful. The room was nice and clean and beds were so comfy. I will definitely stay again and this was my second stay here.

2

Tatiana

Jun 23, 2024

·

Stayed 1 night

Front desk person who checks people in was very rude. He had an attitude and that wasn’t necessary at all.

10

Jason

Oct 1, 2025

·

Stayed 1 night

Friendly staff, and clean room.

2

Jimmy

Oct 5, 2025

·

Stayed 1 night

The room was clean; however, the elevators were substandard, requiring an approximate wait of 30 minutes to one hour to ascend or descend. Additionally, the cleaning staff were discourteous when guests used the service elevator. Moreover, the elevators stop at every floor, and only two elevators are operational.

8

Latwaina

Jun 9, 2025

·

Stayed 1 night

I was a little skeptical about making the reservation because of other reviews but I really enjoyed my stay. The tall security guard at the front desk took real good care of me. He’s a true leader! I hate I forgot his name. Anyway, he’s super tall so you can’t miss him. Solid guy!!! From the room, bar (Thrive), and breakfast it fit our needs perfectly. Thanks so much! I will be returning.

2

Harold

May 4, 2025

·

Stayed 1 night

Upon our arrival the front desk clerk was not professional at all. He gave zero information regarding location of any single amenities. I had to go back to the desk to enquirer about breakfast times. We traveled from overseas and accidentally left my wife’s medication in the refrigerator. The medication is for insulin resistance. We called back the evening we checked out and it has been a nightmare getting anyone to answer phones as well as get up to the room to find the medication. We were told by the manager that all items found in rooms go to the lost and found. Clearly this is not the case and the staff steals items like this. The medication is Ozempic. Although many people abuse its use for weight loss, my wife needs this medication to help her generate insulin. Because we have traveled from overseas, we have yet been able to get any pharmacy to honor the prescription she had from our doctor in South Africa. This has been an absolute nightmare that has been amplified by a clearly inadequate staff at this hotel. Do not stay here. If you really ha e an issue, they will not be capable of handling it and you will never get a call back for any feedback. We pressed them For 3 days with no results whatsoever. Absolute shame.

2

Marriel

Jul 24, 2025

·

Stayed 3 nights

The property is clean. The area where it's located is in the heart of dowtown it's convenient and also be aware that there's homeless people in the same block. The staff is friendly and very "chill" and not in a good way. The night before the check out, I asked one of the night staff in the front desk if we can store our luggages after check out, and he was like "Ofcourse, as long as it wont take more than 24 hours." fast forward to the next day, during check out. I asked the staff in the front desk again if we store our luggages for a couple of hours, and he said "No. we dont have space." I would've appreciated if he atleast try to help and give us options be he rejected us right away. I never write a bad review, but this is really hitting the mark.

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AI-generated summary based on recent guest reviews

Location

Central downtown location near DART and major sights; easy to walk or ride to events, but several guests felt the immediate area was rough at night with a visible homeless presence and notable street noise.

Related guest reviews

8

Sharon

Oct 21, 2025

·

Stayed 1 night

Comfortable room at a good price. Convenient to the DART transport to DFW. It was my second stay in a couple of years and I will stay again.

10

Karen

Jun 16, 2024

·

Stayed 2 nights

We were pleased with the location. Lots to do within walking distance.

10

Brook

Sep 7, 2025

·

Stayed 2 nights

Nice room, clean, great views, ideal location. Parking was easy and affordable.

10

Wanda

Jul 30, 2025

·

Stayed 2 nights

Good priced stay for a concert. Easy transportation with Dart. Just pay attention to deposit and parking fees. I was not surprised as I read them beforehand but others were.

8

Efrain

Mar 12, 2025

·

Stayed 3 nights

All ok except transient around the hotel unsafe

4

Anthony

Aug 28, 2025

·

Stayed 10 nights

The location was fine but unsafe esp. at night. Lots of homeless in the near by area and beggars. The property itself was old and dated. Limited service. Staff was fair but never answered the phone when calling reception and for several days never serviced my room.

8

Luz

Oct 25, 2024

·

Stayed 2 nights

The Crown Plaza was located just right for what we were looking for which was sight seeing in downtown Dallas.

6

Jeff

Mar 27, 2025

·

Stayed 5 nights

Great location, very close to public transportation (all or most train lines) and buses. West end station located (Elm and Lamar and couple blocks in each direction from there scary, lots of homeless people-can be concerning to walk in that area-heavy police presence. I didn't have an issue but something to note. Otherwise hotel good/average, I'd have no problem staying there again mainly because of the great location in the downtown area

10

Christopher

Jun 17, 2025

·

Stayed 2 nights

From check in to check out everything was flawless. No issues. No problems. Would, and will stay again. If I had a negative it would be the “street people” outside. Night time in that area seemed kind of sketchy. It that is not something the hotel can help. All in all a very good stay.

10

Candi

Nov 10, 2025

·

Stayed 1 night

Great location and staff

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AI-generated summary based on recent guest reviews

Dining

Breakfast feedback is mixed—some enjoyed the buffet and service, while others found it average or pricey and noted it’s often not included; the bar is appreciated, though nightclub events or limited hours can affect access.

Related guest reviews

10

Natalie

Apr 26, 2024

·

Stayed 3 nights

Overall great stay, especially for the price. Was here for a volleyball tournament and the location was great for getting to the convention center, the West End, and restaurants in the area. Service was very friendly and helpful. Was not a fan of closing the restaurant early to set up a night club and the pool was closed while we were there, but other than that, would highly recommend.

4

Paul

Oct 9, 2024

·

Stayed 1 night

There were cockroaches in the room, alive and dead. The carpets were worn and smelled. The elevators were old, slow, clunky and made crunching noises. We went to the bar and ordered two glasses of wine and the charge was $35 per glass for generic wine. Never stay there again.

6

Breandan

Oct 3, 2025

·

Stayed 2 nights

Staff were pleasant but unable to help with wifi problems. Good wifi is an essential in all hotels today, why do some hotels still mess around with cheap unreliable wifi systems?!? While the location was great and room ok, the bar was 'cold', in every sense of the word. There will be no return visit!

10

Kathy

Nov 16, 2025

·

Stayed 1 night

Clean rooms, great breakfast, helpful staff

4

Megan

Sep 21, 2025

·

Stayed 1 night

Staff are ridiculously unfriendly and unhelpful. Paid for parking online, I had to pay again. Reserved a room with a balcony, did not get it, when I asked to change rooms I was refused. Was supposed to come with breakfast for two guests. It did not you have to pay. Elevator barley worked. One good thing is the room was clean.

10

Ken

Jul 31, 2025

·

Stayed 1 night

Great staff, wifi is great and breakfast buffet is good.

8

Loraine

Jan 28, 2024

·

Stayed 2 nights

I liked the location - I could walk to the attractions in the downtown area. I liked having the bar/restaurant on the property. The only complaint is that the breakfast was all or nothing - a buffet - you could not order something a la carte or smaller.

10

Els

Oct 21, 2025

·

Stayed 4 nights

There were things that was not good, but in total I was happy. I didn’t use the pool area so I can’t say anything about that. The staff was friendly, breakfast was surprisingly good, both as buffé and menu. The building is clearly old, the elevators were a nightmare, but we could laugh about it. Fridge/minibar in the room didn’t work. They clearly have a problem with these fridges. I got a new room because the first room had a fridge with towel in it and melting ice. That was probably not supposed to happen anyways. But in the new room I got wet under my feet by the fridge, so most likely they have been melting the ice there as well. Beds were good, I slept like princess. It’s a bit noisy neighbourhood (but that was not their fault 😅), you have to be prepared for train honking, sirens, cause the windows are probably also old and let every sound in. I’m happy I had my sleeping earbuds with me. Perfect placement- all the main attractions are in a walking distance. A lot of good restaurants and cafes right around the corner. I didn’t feel the area quite safe for a lone female traveler though.

8

Latwaina

Jun 9, 2025

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Stayed 1 night

I was a little skeptical about making the reservation because of other reviews but I really enjoyed my stay. The tall security guard at the front desk took real good care of me. He’s a true leader! I hate I forgot his name. Anyway, he’s super tall so you can’t miss him. Solid guy!!! From the room, bar (Thrive), and breakfast it fit our needs perfectly. Thanks so much! I will be returning.

8

Charles

Jul 13, 2025

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Stayed 3 nights

Only complaint was the breakfast, i assumed it was free but its not.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1 $96	2 $111	3 $94	4 $96	5 $111	6 $109	7 $117
8 $95	9 $101	10 $106	11 $105	12 $105	13 $105	14 $105
15 $105	16 $105	17 $105	18 $105	19 $106	20 $105	21 $105
22 $105	23 $94	24 $94	25 $93	26 $93	27 $97	28 $95
29 $94	30 $95

Crowne Plaza Dallas Downtown by IHG

Prices for Crowne Plaza Dallas Downtown by IHG

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Location

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Premium Room, 1 King Bed, Balcony

Premium Room, 2 Queen Beds, Balcony

Standard Room, 1 King Bed, Accessible (Mobility)

Premium Room, 1 King Bed, City View

Standard Room, 1 King Bed

Premium Room, 1 King Bed

Junior Suite, 1 King Bed

Standard Room, 1 Queen Bed, Accessible (Mobility, Roll Shower)

Standard Room, 1 Queen Bed, Accessible (Mobility)

Premium Room, 2 Queen Beds

Standard Room

Premium Room, City View

Guest reviews of Crowne Plaza Dallas Downtown by IHG

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25	26	27	28	29 $105	30 $116	31 $116