Is parking available at the property?

Yes, free self-parking is available on-site.

What type of breakfast is offered and what are the serving hours?

A complimentary continental breakfast is served daily from 6:00 AM to 8:00 AM.

Does the property allow pets?

Yes, pets are allowed with a fee of USD 100 per pet, per stay. Service animals are exempt from fees.

What are the standard check-in and check-out times?

Check-in is from 3:00 PM, and check-out is until 11:00 AM. Early or late check-in/check-out may be available upon request.

What accessibility features are available for guests with disabilities?

Accessibility features include step-free entrances and wheelchair-accessible facilities in public areas and rooms. Specific details about bathrooms and pool access are not mentioned.

Where is the property located in relation to key landmarks?

The property is centrally located in Dallas, just 0.2 km from Knox-Henderson Shopping District and within a 5-minute drive of American Airlines Center and Kay Bailey Hutchison Convention Center. It is approximately 3.2 miles from Dallas Market Center and 9.1 miles from Galleria Dallas.

Does the property have a swimming pool?

Yes, there is a seasonal outdoor pool that is open from March to October.

Quality Inn & Suites Dallas-Cityplace Hotel

Average nightly price at Quality Inn & Suites Dallas-Cityplace by month, last 12 months (USD)
Month	Average price
January	$59
February	$66
March	$66
April	$68
May	$65
June	$98
July	$95
August	$63
September	$62
October	$82
November	$59
December	$58

What guests think

Reviews of Quality Inn & Suites Dallas-Cityplace describe a budget-friendly, motel-style property with convenient access to Dallas, but they consistently note trade‑offs, especially around upkeep, amenities, and overall comfort during the stay.

Many guests report roaches, dirty floors or linens, and persistent musty or smoke odors, alongside noise from traffic or other guests. Service feedback is mixed: some staff are friendly and accommodating, while others are described as unhelpful; several reviews complain about a mandatory $100 deposit and slow refunds. Facilities draw complaints about a closed or dirty pool and broken ice machines, and breakfast is very limited; the location is convenient but the area can feel sketchy. Expect a basic, low-cost stay with notable compromises.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Multiple reviews note the pool being closed or dirty and ice machines frequently out of order; there is no elevator. Parking can feel tight, and some machines in the breakfast area were reported as non‑operational.

Related guest reviews

6

Shanna

Jun 12, 2025

·

Stayed 2 nights

Bed was thin and you can feel the springs. Pool was dirty and closed. Sheets had a stain. Floor was not swept or mopped. No soapdish or place to put things in shower. Computer chair was broken and almost tipped when I sat in it. Location was good for what i needed. Parking lot felt safe. For a one night stay not a bad hotel but for extended stay the bed makes it hard to recommend.

8

Lissa

Apr 11, 2023

·

Stayed 3 nights

Wish we had an elevator

6

Cassandra

Jan 27, 2024

·

Stayed 1 night

Ice makers had been turned off. No alternative.

6

Thomas F

Jul 12, 2025

·

Stayed 1 night

I stayed here on the premise that the pool would have been operational. It was not. I had stayed here over a week prior and they had stated the pool would be fixed on a Thursday. About 1. 1/2 weeks later I stay there believing that statement only to find out the pool is still not operable. There was only one towel in the room and no wash cloths to speak of.

8

Walter

May 15, 2023

·

Stayed 2 nights

Rooms were very clean and updated but exterior needs cleaning/painting. Light bulbs needed replacement and TV remote did not work (prompting a room change); coffee and juice dispensers in breakfast area non-operative. A lot street noise but not unexpected given location adjacent to expressway. But overall good value for the price.

2

Harper

Jun 21, 2025

·

Stayed 1 night

The pool was green, and unusable. A staff member came into our room while we were there. The room had been cleaned, but the hotel and room were very gross and unkept. We did not stay - we felt very unsafe after the staff member came into our room.

2

Trevar

Jun 21, 2025

·

Stayed 1 night

Terrible experience, false advertising, pool has been broken a while, rooms smell terrible and marijuana being smoked around the property. Would Not give a refund.

8

Alejandro

Aug 12, 2024

·

Stayed 1 night

Pros: room was clean, receptionist was nice and check-in was easy. Cons: ice machine wasn’t working, no elevator and $100 hold on card.

8

Tanya

Jan 27, 2025

·

Stayed 2 nights

The check in was easy. The room was outdated, could use some maintenance on bathroom. The only complaint i have is there was no bath tub plug, and you could see tons of hair from previous guests in drain. So i did not take a bath, shower only. Also Ice machine did not work, so had to walk to other property for ice, and a guest list her keys next to Us, and every time she opened door, he alarm went off, for over an hour, and she had parked in the middle of 2 spaces. Breakfast could have been better. Waffles was only hot option. Coffee was good.

10

Matt

Mar 4, 2024

·

Stayed 4 nights

Pool was closed they would let you know tgat

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Cleanliness

Many reviews cite poor cleanliness, including roaches, dirty floors and linens, hair in bathrooms, and lingering odors; a few report cleaner rooms, but the overall pattern is negative.

Related guest reviews

2

kelly

Nov 5, 2025

·

Stayed 1 night

THERE WERE FREAKIN BABY ROACHES CRAWLING AROUND IN THE BATHROOM AND THERE WERE ALSO A FEW BUGS CRAWLING AROUND ON THE BATHROOM FLOOR..............IT WAS SO BAD WE ENDED UP LEAVING!!!!!!!! WE HAD TO GO STAY SOMEWHERE ELSE.

2

Luis

Jul 18, 2025

·

Stayed 1 night

Sheets had stains, room was filled with roaches, I got a none smoker room once i walked in it reeked of cigarettes, toilet was dirty and shower hadn't been cleaned in a long time. After inspecting the room I checked out right away didn't bother spending the night. Gross facility will not recommend to anyone.

2

Vernon

Oct 14, 2024

·

Stayed 2 nights

When I checked into this dirty hotel before I ever saw my room, there was a surprise hundred dollar deposit because I paid with credit card even though the hotel room was paid for in full before I arrived. There was a condom wrapper left in the trashcan. Blood or other type of material on the floor and walls.

4

Shelia

Oct 7, 2025

·

Stayed 1 night

We were in the area for a conference and wanted to attend the state fair and didn't want to spend a lot on a room we just needed to sleep in for one night. Staff at check in were friendly, location okay but noisy and the room was okay. We had ants in the morning but overall, the place just needs to be cleaned. Cigarette butts all over the parking lot and in front of the rooms. The floors need to be cleaned in the rooms. It was only for one night and did the trick since we paid for my nephews room as well. But unless they clean up, we wouldn't stay here again.

4

John

Mar 18, 2025

·

Stayed 1 night

Our room was completely missing a smoke detector and there was long brown hair on the restroom floor. We were moved to another room that reaked of marijuana smell…either that or the prior occupant had a skunk in the room.

2

Tsay

Apr 14, 2024

·

Stayed 1 night

Filthy floors looked like dirty mop water. Filthy bathroom. And there was a cockroach in my room. Do not stay here. There are better options in the surrounding city that are about the same price.

2

Jason

May 17, 2025

·

Stayed 1 night

Filthy rooms

2

Ty

Oct 23, 2025

·

Stayed 1 night

Breakfast: only options were waffles and stale bread for toast. This facility did not have WiFi available in the rooms, WiFi was only available in the lobby. Staff in the lobby were slow, uninformed, and utterly unhelpful. The room had dust accumulated in corners, stains on the furniture and the linens were well past worn and in need of replacement. Even by cheap motel standards, this place was sub-par.

6

Kristopher

Feb 6, 2025

·

Stayed 1 night

Broken and dirty facilities. Stained countertops/sink. Found a booger on the shower curtain, floors were dirty.

2

Jerry

Sep 10, 2025

·

Stayed 2 nights

Room was dirty and wasnt even the room we paid for. No help was given

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Rooms

Rooms are basic and dated, with frequent maintenance issues (AC or TV problems, smoke detectors beeping, missing soap dishes) and noticeable noise from traffic or neighbors; bed comfort varies.

Related guest reviews

6

Luisa

Apr 23, 2024

·

Stayed 1 night

Difficult to check in, had to wait door was locked. TV was difficult to navigate the channels no instructions. No password for Wi-fi which made me nervous when I opened up my laptop. Who is watching?? So, sent one email out and shut down.

4

WEIWEN

Nov 8, 2024

·

Stayed 2 nights

Stayed on November 7-8, 2024. I didn't have hot water for shower bathing in the day one room #130; then experienced too noisy upper floor while changing to Room 116 on day two midnight. Not recommended.

6

Shanna

Jun 12, 2025

·

Stayed 2 nights

Bed was thin and you can feel the springs. Pool was dirty and closed. Sheets had a stain. Floor was not swept or mopped. No soapdish or place to put things in shower. Computer chair was broken and almost tipped when I sat in it. Location was good for what i needed. Parking lot felt safe. For a one night stay not a bad hotel but for extended stay the bed makes it hard to recommend.

6

Ashley

Apr 27, 2024

·

Stayed 2 nights

Right off the expressway so there is constant loud traffic noise. The AC unit also makes a lot of loud sounds. The toilet makes a lot of sound and the toilet paper holder was falling off of the wall.

4

Joseph

Dec 27, 2023

·

Stayed 1 night

Hotels.com advertised and sold on a set price, when checking in was charged a extra $100 for a security deposit that was mandatory. When I asked for policy info on the terms they failed to provide any. The mattress was hard, I mean hard. Bedding and upholstery had stains and spots. The toilet was leaning forward and to the right, the shower head outlet cover was detached from wall. The quality of toilet paper was abysmal to say the least, comparable to a handful of debris from the parking lot. Ac/Heater was rattling the whole night. The free breakfast was a joke, cornflakes or froot loops, sliced bread or make your own waffle. The staff seemed nice enough for 2023. I'll be splurging my expenses on a more reputable hotels in the future to avoid these businesses.

6

Sarah

Aug 23, 2024

·

Stayed 2 nights

Phone in room broken. One lamp did not work. Small refrigerator froze my can of pepsi. Ice machine by office had no ice. Generally, from my experience with this chain, this motel did not live up to expectations.

6

Colin

Jul 22, 2025

·

Stayed 3 nights

On the plus-side: The woman at the front desk was pleasant, and she let us check in 90 minutes before 3pm. On the down-side: The room had a bit of an overpowering "cover-ip" smell to it. The shower has nowhere to rest your soap, so you have to hold it, or rest it on the floor of the shower. All three nights we were there, something woke us up after midnight...either loud chatter between multiple people not even trying little bit to be quiet...wrestling or a fight in the room above us, and a very loud muscle car starting up, then idling for almost 20 minutes, then peeling out of the parking lot. Although not a danger to us, we definitely saw some sort of drug deal in the parking lot. The breakfast doesn't even have a pot of coffee...it has a latte machine, but I couldn't get just regular coffee out of it. The bottom line is that this is the cheapest hotel in the area, so I can't be too critical, but I WOULD NOT STAY HERE WITH A FAMILY. The other guests who stay here are quite trashy.

4

Carl

May 31, 2024

·

Stayed 2 nights

The people were nice enough, if not forthcoming with information such as there are 3 vending sections around the courtyard: 1 has an ice machine and food vending, though the ice machine didn't work; the 2nd area had only a soda machine; and the 3rd had a working ice machine and nothing else. At 1st glance the bed looked like it would be comfortable, though it turned out to be a tall wooden platform with a 6" lumpy mattress on top. Management needs to step out from behind the desk, walk the grounds, and make a punch list of things that would be easy to correct, and look at it from a customer's point of view.

2

Ty

Oct 23, 2025

·

Stayed 1 night

Breakfast: only options were waffles and stale bread for toast. This facility did not have WiFi available in the rooms, WiFi was only available in the lobby. Staff in the lobby were slow, uninformed, and utterly unhelpful. The room had dust accumulated in corners, stains on the furniture and the linens were well past worn and in need of replacement. Even by cheap motel standards, this place was sub-par.

6

J Brian

Jun 15, 2024

·

Stayed 2 nights

Room was not bad. Crowded parking lot. Lot of loud talking at night. Office staff at night not very friendly.

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AI-generated summary based on recent guest reviews

Service

Service is inconsistent: several guests praise friendly staff, while others report rudeness, slow or unhelpful responses, and errors like being assigned occupied or unready rooms; many disliked the $100 deposit and delayed refunds.

Related guest reviews

8

Tanya

Nov 3, 2025

·

Stayed 1 night

The staff was very kind and helpful.

10

carl

Feb 20, 2023

·

Stayed 4 nights

The staff, especially Elizabeth, was very friendly and responsive, the rooms were always kept clean, the breakfast service was wonderful, the location was convenient, and the value for the money was perfect. There was always ample parking. It's just a nice, quiet, and friendly place to stay without all the unnecessary frills. I enjoyed meeting the staff. The showers are large and level, and the room had all the necessary amenities: coffee, hair dryer, microwave, iron, tv, internet, etc. If you need something, just ask! I will be staying there again. I felt safe staying there, and that's what is always most important.

4

dongqing

Mar 14, 2025

·

Stayed 4 nights

The hotel room is just OK but I've prepared for that because I read the previous reviews. I booked this one because of the location and stayed for 4 nights. The service in the hotel was just terrible, especially the cleaning ladies. They were so rude that they made very loud noise with the machine and their talking in the hallway every morning starting 9am. They knocked at my door every morning asking about room services though I hung the tag of DO NOT DISTURB out every day. I'm a night owl so I need good sleep till late morning, but I was constantly woken up by the noise and barely got enough sleep these days. I know my check-out time was 11am, but they came knocking at the door 20 minutes earlier to ask me to check out. I've been traveling around in US and other countries but never had such experience. I will not recommend staying here.

6

HERBERT

Feb 21, 2025

·

Stayed 1 night

Location is convenient to downtown Dallas. Staff made no effort to accommodate needed changes. Customer service was poor.

6

Christine

Mar 23, 2025

·

Stayed 2 nights

When we arrived at the hotel, we were given a room key. However the room was already occupied. The hotel manager went to the room and the occupant was very upset that he was disturbed and then we were given a new room for our stay. A bit of a SNAFU to our overall experience. The room was nice and the stay was good and the manager apologized for the error. A word of advice, please make sure the room that you choose for your customers is open.

4

Veronica

Dec 14, 2023

·

Stayed 1 night

If you book this place, just note that you will be required to pay a deposit up front when you check-in. I booked a room here, paid in full at the time of booking, and got a surprise at check-in that I had to pay a deposit in cash or by credit card. If they had disclosed this on the booking site, I would not have booked. Still have not received my refund for the stay nor have I received the deposit back.

2

Laurie

Nov 16, 2024

·

Stayed 2 nights

The price was adequate but the staff neglected to return my ID during the check in process. Blamed me for " losing" it when in fact they had given it to another guest by mistake. Make sure you get your ID back during check in. The rooms were dirty and the sheets had burn holes in the non smoking room.

8

Ursula

Jul 1, 2024

·

Stayed 1 night

Slept well. Nice staff. Woke up to see a police car blocking me in. Not sure what was going on but it was there. I prepaid but was charged $100.00 deposit when I checked in and was told it was standard.

8

David

Jul 26, 2025

·

Stayed 1 night

Staff were very friendly and helpful,, room was clean with fresh linens on the bed, bathroom and shower were very good

2

Linda

Jul 2, 2024

·

Stayed 1 night

they gave me a key for a room that it was not ready. I was not the only one while I was waiting at the lobby for my room 2 more people walked in with the same issue. The staff seem like they had no idea of what to do.

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AI-generated summary based on recent guest reviews

Location

Convenient to downtown, highways, and SMU, but several guests felt the surrounding area was sketchy and noisy.

Related guest reviews

8

KEVIN

May 25, 2024

·

Stayed 1 night

Very clean rooms. The area is a little sketchy.

8

Tatiana

Nov 29, 2024

·

Stayed 1 night

Bed was ok but floors were dirty. 3/5. We just went for a quick trip for a day. We weren't too upset based off the price. It fwlt quiet and safe and had plenty of parking. It was also close to everything

6

Samuel

Aug 2, 2024

·

Stayed 1 night

This quality inn is located near downtown

8

Divyanshu

Jul 7, 2024

·

Stayed 3 nights

A nice quiet area closer to Dallas Downtown

8

Marina

Apr 19, 2025

·

Stayed 2 nights

Easy to check in and out. Near downtown

2

Michaela

Feb 23, 2024

·

Stayed 1 night

Very unsafe area, VERY loud

6

Gordy

Jun 23, 2024

·

Stayed 3 nights

This is an older hotel that desperately needs room upgrades. It’s good for a quick overnight stay, more than that, I wouldn’t recommend. Not exactly family friendly since the area located around it is not the best, not awful, just not the best.

10

Jordan

May 30, 2025

·

Stayed 1 night

Excellent access and location. Simple and well priced.

4

Trudy

May 23, 2023

·

Stayed 1 night

This property has very deceiving photos. It’s run down and right on the freeway. The other people staying there looked very shady. It was clean, but very old and dilapidated.

8

Quanita

Apr 30, 2025

·

Stayed 1 night

This property is in an area under construction which makes it difficult to access. The staff was not very kind, and they “lost” a package of mine. There was a lot of noise and the property could use and update.

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AI-generated summary based on recent guest reviews

Dining

Breakfast is very limited (often waffles and bread/cereal) with reports of broken or empty machines and little to no protein or fruit; a few guests liked the coffee or waffles.

Related guest reviews

6

brian

Jan 26, 2025

·

Stayed 1 night

Very basic, breakfast was a joke! 2 stale donuts, only sugary cereal, no protein at all, no juice only drinks (sugar again). No fruit. There was not a single healthy option for breakfast. It was loud outside and could be heard inside. Lumpy pillows. No place to hang or clothes! What??? We will not be back.

8

MARK

Jan 19, 2024

·

Stayed 3 nights

Breakfast was minimal

4

Danielle

Sep 15, 2024

·

Stayed 2 nights

they say they offer breakfast but the waffle maker doesn't work then they have water cereal with no milk , bread and bagels with no butter or cream cheese , no fruit no protein them advertising " breakfast " is insane that was not breakfast it was bird food

4

Joseph

Dec 27, 2023

·

Stayed 1 night

Hotels.com advertised and sold on a set price, when checking in was charged a extra $100 for a security deposit that was mandatory. When I asked for policy info on the terms they failed to provide any. The mattress was hard, I mean hard. Bedding and upholstery had stains and spots. The toilet was leaning forward and to the right, the shower head outlet cover was detached from wall. The quality of toilet paper was abysmal to say the least, comparable to a handful of debris from the parking lot. Ac/Heater was rattling the whole night. The free breakfast was a joke, cornflakes or froot loops, sliced bread or make your own waffle. The staff seemed nice enough for 2023. I'll be splurging my expenses on a more reputable hotels in the future to avoid these businesses.

8

Benjamin

Jul 10, 2024

·

Stayed 1 night

Room was good UNTIL.... They forgot yo turn on the WAFFLE IRONS for breakfast. We went in for breakfast at 0810, so DEF was NOT the first ones which wanted waffles.

8

Stewart

Jul 4, 2025

·

Stayed 4 nights

Staff was very helpful. Room was made-up each day. A reasonable Uber to the convention center. Breakfast was OK, just a bit sparce.

4

Rose

Mar 16, 2025

·

Stayed 1 night

Upon arrival instead of the normal credit card for incidentals, this location requires a $100 deposit. Which they state doesn't refund for up to 7 days, so they insist on cash via the ATM in lobby. Continental breakfast is extremely limited. No hot foods, other than waffle maker which the owner stands over you while you make it. No syrup for waffles. Apple/Orange juice machine only dispenses water.

8

Steve

Nov 9, 2024

·

Stayed 1 night

The beds were fine. But... The bathroom was poor. The shower lacked place to put soap and shampoo. The toilet seat was loose. But... the shower had hot water. The breakfast was marginal. The ice maker was broken.

2

Ty

Oct 23, 2025

·

Stayed 1 night

Breakfast: only options were waffles and stale bread for toast. This facility did not have WiFi available in the rooms, WiFi was only available in the lobby. Staff in the lobby were slow, uninformed, and utterly unhelpful. The room had dust accumulated in corners, stains on the furniture and the linens were well past worn and in need of replacement. Even by cheap motel standards, this place was sub-par.

8

Tanya

Jan 27, 2025

·

Stayed 2 nights

The check in was easy. The room was outdated, could use some maintenance on bathroom. The only complaint i have is there was no bath tub plug, and you could see tons of hair from previous guests in drain. So i did not take a bath, shower only. Also Ice machine did not work, so had to walk to other property for ice, and a guest list her keys next to Us, and every time she opened door, he alarm went off, for over an hour, and she had parked in the middle of 2 spaces. Breakfast could have been better. Waffles was only hot option. Coffee was good.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1 $69	2 $71	3 $76	4 $74	5 $68	6 $86	7 $87
8 $75	9 $72	10 $71	11 $70	12 $68	13 $80	14 $87
15 $71	16 $67	17 $67	18 $70	19 $76	20 $90	21 $94
22 $71	23 $67	24 $67	25 $71	26 $71	27 $72	28 $71
29 $70	30 $65

Quality Inn & Suites Dallas-Cityplace

Prices for Quality Inn & Suites Dallas-Cityplace

Monthly average prices

About this property

Location

Room options

Suite, 1 King Bed, Smoking (Upgrade)

Standard Room, 1 King Bed, Smoking

Standard Room, 1 King Bed

Room, 1 King Bed with Sofa Bed, Smoking

Room, 2 Double Beds

Room, 2 Double Beds, Smoking

Suite, 1 King Bed

Suite, 1 King Bed (Upgrade)

Guest reviews of Quality Inn & Suites Dallas-Cityplace

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Quality Inn & Suites Dallas-Cityplace

Considering this hotel for your Dallas trip?

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19	20	21	22	23	24
25	26	27	28	29	30 $109	31 $99