Name: Embassy Suites by Hilton Dallas Love Field
Address: 3880 W Northwest Hwy, Bluffview, Dallas, Texas, United States of America, Dallas, Dallas County, US
Price range: $192–$365 per night
Rating: 8.45

What guests think

At Embassy Suites by Hilton Dallas Love Field, guests like the convenient location near Love Field, the generous made to order breakfast with evening drinks, and friendly staff, while several note dated rooms with maintenance quirks and inconsistent temperature control.

Cleanliness feedback is split: many found rooms very clean, but others reported pests such as crickets, roaches or ants and occasional housekeeping misses. The airport shuttle is useful for some yet frequently criticized for long waits, overbooking, or limited late-night service, and on-site parking carries a fee and can be tight or limited. Expect a convenient airport stay with strong breakfast value, balanced by an older property and variable upkeep and service.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Indoor pool is appreciated when open, but a few stays found it closed. The airport shuttle is available yet often delayed or overbooked, and paid parking can be tight or dark in places.

Related guest reviews

2

Wesley

Jan 4, 2025

·

Stayed 1 night

While other hotel shuttles waited, the Embassy shuttle left, partially full and took over an hour to return. We saw the other hotel shuttles twice before we saw our, tried unsuccessfully to contact the hotel after the first attempt, the attendant at the reception desk would not pick up. Checked me into a hotel that was 75 degrees; the HVAC didn't function.

6

Theresa

Aug 4, 2025

·

Stayed 1 night

We waited over a half hour for the shuttle bus to pick up and then waited in line to check in. I watched at least two other hotel shuttles go by 2-3 times while waiting. Not the closest hotel

10

Carole

Feb 16, 2025

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Stayed 1 night

The hotel was great. Great value for the money but parking lot was a nightmare. The parking spaces were very tight and very limited.

8

Teresa

Aug 16, 2024

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Stayed 1 night

Parking lot was dark- after checking in we moved to parking garage

10

Diane

Jun 23, 2025

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Stayed 2 nights

Very comfortable rooms, bed very comfortable. Pool area very nice. A little confused about the spa though! There were several references to the spa on the posted signs, but no hot tub to be found. Otherwise, food good, friendly desk staff.

8

Brynn

Nov 9, 2025

·

Stayed 1 night

We had a great quick one night stay here. The room was clean and our kids wanted to swim in the pool which was impressively clean! We have stayed at other Embassy Suites and this one by far was the cleanest.

6

Margaret

May 8, 2023

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Stayed 2 nights

Easy to locate near the airport, totally bummed the pool was closed and no one knew why. Really bad free internet. Had to request room cleaning the day before, they showed up at 3.45pm and spoke no english, so it took a bit to explain the bare needs. The next day when we got back to the hotel at 4pm and found our room was not cleaned, we put the do not disturb sign out. Throw up was on the right side of the hotel where additional parking was, it required a bit of a rain on our last night to wash some of it away, of course our room looked down on it. The bed was real comfortable!

2

Janet

Aug 1, 2025

·

Stayed 1 night

I booked the hotel due to its proximity to airport & that it offered shuttle service, at check in I was assured my kids & I would only need to be in the lobby by 4:30 AM to catch the first shuttle, we were down at 4:15 & told we weren’t on the list and the shuttle was already full. No apologies, no alternate solutions.. another guest checking out observed the interaction & offered my kids & I a ride in their uber to the airport so we wouldn’t miss our flight. The check out clerk this morning was terribly rude & unhelpful. Will never stay here again.

8

sherry

Mar 19, 2025

·

Stayed 1 night

Our favorite overnight place to stay when flying out of Dallas Love. Shuttle and drive to airport is super close. The hotel is showing its age and could use an update. Breakfast is great, happy hour mediocre, and restaurant is limited. Indoor pool, no spa. Parking is $16 rather you park outside or underground. On our last stay, we were awakened at 5:30am by a LOUD alarm. I assumed it was the fire alarm, however it was the “alarm from the building next door.” Not a great way to wake up.

2

Robin

Nov 23, 2023

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Stayed 1 night

Checked out Nov 18th. Signed up for the 4:30am shuttle to airport on the 17th. Waited in the reception area early (4:15am) with approximately 12 other people, some with children. At 4:35am hotel staff person came outside and informed us she just found out 15 min ago that the shuttle driver was a no show. No alternate means of transportation was offered. We missed our flight..

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Cleanliness

Reports are mixed: many describe very clean rooms, but others encountered pests (crickets, roaches, ants), wet carpets, or missed details like crumbs and hair.

Related guest reviews

2

Norma

Mar 16, 2025

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Stayed 1 night

I had to kill a huge cockroach as soon as I walked in. Since it was a late check in due to Southwest Airlines canceling my flight and then a huge delay, I didn’t have the energy to complain. Just smashed it and placed a cup over it

10

Shatoria

Sep 28, 2025

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Stayed 2 nights

Our room was clean. The staff were very nice & the breakfast was very good. I highly recommend this nice hotel. We will definitely be booking again.

2

Spencer

May 30, 2025

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Stayed 1 night

The air conditioning didn’t work well and our room was full of ants

8

kirk

Oct 24, 2024

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Stayed 1 night

Only one person checking people in and out made for a 15 minute wait to check in. Found a sick roach in the bathroom. He did not make it.

8

Penni

Jan 10, 2024

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Stayed 1 night

Disappointed that conditioner bottle in shower was empty and appeared to be food crumbs around the couch, missed when cleaning from prior guest I suppose. Seemed clean otherwise. Comfortable sleep. It was a good safe location and I would likely give this place another chance. I guess I expect the best at a deluxe stay…

8

Brynn

Nov 9, 2025

·

Stayed 1 night

We had a great quick one night stay here. The room was clean and our kids wanted to swim in the pool which was impressively clean! We have stayed at other Embassy Suites and this one by far was the cleanest.

2

Sharette

Sep 29, 2024

·

Stayed 4 nights

Here’s a review based on your experience: This was our first time visiting Dallas for a conference, and unfortunately, our stay at the Embassy Suites was far from pleasant. From the moment we arrived, we were met with crickets and other small bugs at the hotel entrance, lobby, and even the atrium. We checked out other hotels in the area for lunch, and surprisingly, none of them had the same issue. The room itself was not up to standard. The couches were stained, there was a bug under my bed cover, the sink had a very slow drain, the iron didn’t work. It was a mess! We even encountered other guests who had their rooms changed several times due to crickets and bugs in their rooms. When we spoke to staff about the issue, they explained that the property had been treated for pests but that they were still dealing with an infestation. They also mentioned that "they’re just crickets, they won’t do anything." This response did little to reassure us, and frankly, it felt dismissive. Sadly, this experience has solidified that I won’t be booking any future stays at Embassy Suites. I’ve had issues with stains on furniture and bedding before, and although I tried to give them another chance, it’s clear that the chain is no longer for me.

4

Dedrick

Jul 2, 2024

·

Stayed 3 nights

Every staff member I encountered was extremely pleasant. The front desk staff provided a quick and informative experience. The hotel is older, so it was no surprise that the air did not cool below 71, especially in Texas heat, but I requested a fan and one was quickly provided. The reception/breakfast staff were also pleasant. It was the excessive pest activity that caused the low stars. Night 1, a large dead roach and flying insect was present; I killed them and moved on. Night 2, a minimum of 5 flying insects! I don’t know where they came from because I was on the 6th floor. They were not there during the day, so it was very strange. Night 3, a baby roach was in the bed; this was about 15 minutes after I requested new blankets. Again, the staff was amazing but the pest were unexpected and unsettling.

10

Melanie

Aug 31, 2025

·

Stayed 1 night

The stay was easy and exactly what I expected after a long day of activities. Breakfast was delicious. The room was clean. The bed was comfortable! The shower and bathroom area were pleasant.

2

karla

Nov 18, 2024

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Stayed 4 nights

The hotel was extremely dirty. The toilets did not flush correctly. There was ants all over the place. And spiders in the rooms. The halls were poorly lit and I felt Very uneasy being there. A few people who attended the same training as I did Left early due to this place being shady. The surrounding area didn’t feel safe either.

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Rooms

Suites are often spacious and comfortable, but several reviews cite dated decor, small or awkward rooms, temperature-control problems, and maintenance issues with drains, outlets, locks, and sofa beds.

Related guest reviews

2

Jana Ruth

Dec 10, 2024

·

Stayed 4 nights

The room was small, mini fridge did not work, sink drain was broken and permanently shut. It was very loud and i could hear everything the person in the other room was saying. Sounds from the bar kept me up at night. The one and only thing i asked the front desk for was a plastic spoon or fork and I was told i had to go to the restaurant & bar and ask them. Poor service, loud, would not recommend

10

Elizabeth

Dec 28, 2024

·

Stayed 1 night

My family of 4, plus my brother, shared a suite and were pleased with how spacious it was. My only complaint is that the beds are very small (I knew this when booking) as they are full-size and it really is hard for 2 adults to sleep comfortably on them. My brother said that the pull-out couch bed was quite uncomfortable as well. Embassy Suites really needs to upgrade their beds to queens to match the level of comfort the rest of the hotel gives. I love that they provide great quality shampoo, conditioner, body wash, and lotion as not many hotels do. The breakfast is also always incredible, which is a big draw for my family as that alone saves us quite a bit of money. Overall, we would probably stay here again if we had less people and could book king size beds.

10

Lisa

Dec 16, 2024

·

Stayed 1 night

The room was very large and perfect for 3 people.

6

Leo

Dec 16, 2023

·

Stayed 2 nights

Heat in room did not work. Maintenance came by and fiddled with thermostat and said it was working. Wrong. Had to call for no heat a second time. Maintenance came and corrected the issue. Coffee maker, refrigerator and microwave had no power. Had to call to get power connected.

4

Tanya

Mar 11, 2025

·

Stayed 1 night

I got a room in the very end corner on the first floor. It was cramped, dingy and headboard on bed was peeling. I tried to change rooms but was told no because I booked through Travelocity. I will not stay there again and will not be recommending this location to others.

6

William

Oct 3, 2025

·

Stayed 1 night

Rooms somewhat dated. A lot of noise in halls after 10

6

Brent

Sep 12, 2024

·

Stayed 2 nights

Tiny room but comfortable. Cool Atrium. Great pool. Delicious breakfast and fun free happy hour. Expensive parking. I enjoyed my stay

6

Adrica

Jun 17, 2025

·

Stayed 3 nights

The property was in a great location. However, room service was unavailable and the air was not working properly.

8

Gabriel

Oct 21, 2025

·

Stayed 2 nights

Room in veru good condition, the Air Conditioning thermostat did not work correctly

8

Edmund

Jul 16, 2025

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Stayed 2 nights

The room we were assigned had a wall plug that was inoperable in the bedroom. We had a maintenance worker attempt to fix it and the plug fell out of the wall into his hand!

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Service

Many guests praise friendly, helpful staff and smooth check-ins, yet recurring complaints mention unresponsive phones, check-in or reservation glitches, unprofessional interactions, and poor shuttle coordination.

Related guest reviews

10

Arvin

May 5, 2024

·

Stayed 1 night

The service staff is remarkable. Abraham and Cynthia were excellent. The facility even offers free breakfast and Happy Hour. Although it is conveniently located right next to Dallas Love Airport, there is no sound of airplanes flying overhead. They even have a shuttle to drive folks back and forth to the airport. Abraham, the shuttle driver, was especially helpful and guided us around the vicinity, since we were from out of state. Would definitely stay here again!

10

Michelle

Oct 17, 2025

·

Stayed 1 night

Check in was wonderful. Friendly staff!

2

Elena

Aug 22, 2025

·

Stayed 2 nights

The hotel itself was great but the check in was terrible. They didn't have my reservation. I don't know that I'll reserve through expedia again. I almost missed an important event for my mother's funeral because it took so very long to get checked in.

6

Any

Oct 23, 2024

·

Stayed 1 night

Check in experience: both front desk employees were busy gossiping about another employee who had just walked away. They were laughing, and giggling and very unprofessional. They did not quit this behavior even when they were helping me. Room: clean, orderly but only negative is the tvs were not smart tvs. Remotes did not work well. I would think with us being in 2024, that’s an upgrade they could take care of. Breakfast: excellent, staff handling the omelet bar were so sweet and detailed. Check out: easy, as to be expected

4

Samantha

Jul 13, 2025

·

Stayed 1 night

Stayed At Dallas Embassy suites at love airport…Couldn’t get anyone on phone at property. Even reservations tried with no success. Needed shuttle service to hotel- no luck. Also, could not get reservation for shuttle to airport the next morning. Was stranded with toddler. No consideration at all.

10

Lonnie

Jan 21, 2025

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Stayed 1 night

Checking in was smooth. Room was clean. We needed some shampoo and housekeeping came by with it immediately.

10

Rachel

Nov 14, 2025

·

Stayed 1 night

Check in staff was nice. Great experience!

10

Laura

Jul 10, 2025

·

Stayed 2 nights

Staff was extremely friendly and accommodating. The rooms are neat and well appointed.

4

Ted

Jan 4, 2024

·

Stayed 1 night

I checked in and reserved a spot on the next morning 4:30 am shuttle. The check in staff assured me I had a spot. I double checked several times with staff because I had an important flight to catch. They all advised me the shuttle would get me to the airport on time. The shuttle arrived, it was overbooked, and they didn’t have my name on the list. As a result I spent $$ on an Uber and barely made it on time to catch the flight. Furthermore the happy hour was a joke. Only chips and salsa…seriously? My room was exceptionally small, tucked far in some crooked corner, and yet I paid the same price as for regular rooms. I reserved Embassy Suites because I don’t drink, eat very little, and could easily get by with a snack from happy hour for dinner. Fail. I also reserved the early morning airport shuttle that would save me the Uber cost. Epic Fail. Bottom line there is much room for improvement with every aspect of my stay. I am planning to copy and paste this review on trip advisor, Google, and other review sites and avoiding this hotel that does NOT live up to their advertising.

4

Emily

Jun 14, 2023

·

Stayed 1 night

Shuttle wasn’t running but no one was picking up the phone to tell guests when we called to inquire. Didn’t activate my card so I had to return to the desk and get it fixed. Understaffed. Staff visibly stressed

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Location

Consistently praised for proximity to Dallas Love Field and generally quiet rooms despite the airport. A park and trail are nearby, though a few noted the surrounding area feels less appealing.

Related guest reviews

10

FeLisa

Dec 31, 2024

·

Stayed 4 nights

Close to everything

10

Jay

Dec 25, 2024

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Stayed 1 night

Close to Love Field with an airport shuttle

10

Kristi

May 18, 2025

·

Stayed 3 nights

Great free breakfast. This place is not far from a sketchy area.

10

Eric

Dec 29, 2024

·

Stayed 1 night

Perfect location for business around Lovefield airport

10

Diann

Mar 25, 2025

·

Stayed 1 night

Convenient, close to airport

8

Tony Lee

Dec 12, 2024

·

Stayed 3 nights

First of all, I wouldn't hesitate to stay here again. It just wasn't up to the same standard of other Embassy Suites I've stayed in. The location is tucked away in a business area and near a walking trail that felt like a scarry movie location!:) There's a Target and a couple fast food restaurants within walking distance but you'll need to drive for something nicer. The front desk, breakfast, and reception staff were all great! The restaurant was short staffed and hard to get into. The cooked to order breakfast had some nice additions available like a fajita omelet that was really good. The facility felt dark because of the dark ceiling and finish work. Again nothing terrible, just some suggestions of things to be aware of!

10

alice contreras

Jan 5, 2025

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Stayed 3 nights

Always a good stay at the Embassy. I lived in the area and its walkable to my neighborhood. Dinning choices and a trail we like to walk. Good Happy Hour and breakfast. Clean and nice.

10

Amanda R

Dec 16, 2024

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Stayed 2 nights

I love staying at this property and it’s considerably quiet for being so close to the airport. It’s always clean and the breakfast is always great!

10

Thomas L

Dec 17, 2024

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Stayed 1 night

Great property to stay at if you are flying in and out of Love Field and need a place close to the airport. Very nice property. Room was nice, immaculate and well appointed. Embassy Suites has the best breakfast in the business - hands down!

8

Jasmeet

May 26, 2025

·

Stayed 1 night

I’m sure at one time this was a gorgeous hotel. It’s nice but somewhat outdated. The staff is amazing!! 10 stars for the staff. Breakfast was delicious, lots of options. Rooms are spacious. Shower heads were amazing!! AC worked great!! The sofa set in our room smelled horrible and was very worn. Beds were comfy. The park right behind the property is clean and neat.

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Dining

Breakfast is frequently praised, especially the made to order options; the evening reception provides complimentary drinks though snacks are basic. The on-site restaurant receives mixed reviews, and room service can be limited or slow.

Related guest reviews

10

Crystal

Sep 26, 2025

·

Stayed 2 nights

This location was quiet, comfortable, and clean. The room was lovely and the soundproofing was exceptional. Breakfast had many options and even custom, made to order omelets. They also include happy hour providing free refreshments and snacks like trailmix and vegetable tray. The only downside I would say is the parking, as there is a small parking lot. I highly recommend this hotel.

10

Paige

Sep 12, 2025

·

Stayed 1 night

Great breakfast. Great lunch. Great employees who were helpful, cheerful and ever present.

10

Adam

Aug 11, 2025

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Stayed 3 nights

Great location. Wonderful bar area. Loved the happy hour and breakfast options.

10

Steve

Dec 15, 2024

·

Stayed 1 night

Nice clean rooms and restaurant in hotel was good

6

Shantel

Apr 13, 2025

·

Stayed 2 nights

Breakfast buffet was limited compared to other Embassy Suites establishments that we have stayed at. The food and drinks in the restaurant weren’t good and especially for the price. There was no one to check us out at the front desk when we left at 6:30am. Beware that breakfast on weekends doesn’t start until 7:00am despite being told 6:00am by a reservations member. Sadly, we didn’t get a chance to eat on our check out day. This seems like an older and smaller establishment. Maybe, they are trying to economize.

10

Jennifer

Dec 23, 2024

·

Stayed 1 night

Very clean and nice amenities. There is a $16/day parking fee BUT they offer complimentary hate to order breakfast and two free alcoholic beverages between 5:30-7 each night which more than made up for the parking cost.

10

STACEY

Nov 18, 2024

·

Stayed 1 night

I loved the location. The hotel is beautiful! The breakfast and the Social hour are always my favorites at the Embassy Suites!

6

Adrica

Jun 17, 2025

·

Stayed 3 nights

The property was in a great location. However, room service was unavailable and the air was not working properly.

10

Hanni

Dec 31, 2023

·

Stayed 1 night

Beautiful hotel and nice rooms. Loved the free happy hour and the food at the restaurant was yummy.

8

sherry

Mar 19, 2025

·

Stayed 1 night

Our favorite overnight place to stay when flying out of Dallas Love. Shuttle and drive to airport is super close. The hotel is showing its age and could use an update. Breakfast is great, happy hour mediocre, and restaurant is limited. Indoor pool, no spa. Parking is $16 rather you park outside or underground. On our last stay, we were awakened at 5:30am by a LOUD alarm. I assumed it was the fire alarm, however it was the “alarm from the building next door.” Not a great way to wake up.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$175
February	$160
March	$216
April	$201
May	$174
June	$219
July	$196
August	$173
September	$168
October	$211
November	$181
December	$148

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14 $207	15 $207	16 $211	17 $208	18 $207	19 $203
20 $207	21 $203	22 $212	23 $207	24 $212	25 $212	26 $208
27 $212	28 $212	29 $204	30 $204

Su	Mo	Tu	We	Th	Fr	Sa
				1 $221	2 $204	3 $192
4 $192	5 $204	6 $204	7 $204	8 $204	9 $204	10 $204
11 $204	12 $238	13 $204	14 $365	15 $248	16 $206	17 $194
18 $193	19 $194	20 $271	21 $206	22 $194	23 $194	24 $194
25 $193	26 $194	27 $194	28 $194	29 $194	30 $194	31 $194

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Monthly average prices

About this property

Location

Guest reviews

Very good

Who stays here?

What guests think

Property Policies

Check-in instructions

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