MainStay Suites Dallas Park Central

I've stayed at this location a number of times and have always enjoyed my stay. Convenient to 635 and 75, with lots of dining options nearby. Checkin/out very quick and easy, and parking is free. Hot breakfast available, though nothing fancy. Gym is available, although I've never seen anyone use it. The pool was closed. Suites are large, with kitchens, flat screen tvs, large bed, and good bathroom. Recommended for singles and families.

Disappointed with our stay. We primarily went as a family vacation and specifically went for the indoor pool. However the pool was FREEZING cold and dirty, the spa out of commission. It was so cold in the pool my kids lips turned blue within minutes and could not swim. Also the property is not maintained well, lots of weeds and not in an ideal location for restaurants or shopping, many vagarants nearby. The fire alarm went off twice during our stay and we had to evacuate the building as well. The breakfast was subpar, soggy bacon. I will not be staying there again.

Quiet. Clean room. Clean lobby. Elevator needed cleaning. Floor inside was dirty with something stuck to it in places. Noticed it is used to haul trash down. Perhaps this is why and something leaked and wasn't wiped up. Property around the hotel seemed a bit run down and I was a bit concerned for my vehicle in the parking lot, but all was well the next the morning.

Hot tub was not heated and pool did not seem heated either. Otherwise, wonderful stay! Des

Pool was ice cold and Jacuzzi was out of service.

Pool light eas pulled out of its socket with wires hanging.

Property is older, warm hallways, tub chipped in the bottom, raggedy shower curtain, ice machine broken in halls, the freezer made like 5 blocks of ice the entire stay. I would not stay here again. Oh and the night staff slept the entire time in the common area.

No pool! Second morning no breakfast.

Guys at the front desk were great. Lobby was freezing cold. Hot tub was cold as was the room it was in. Breakfast was canceled. Room door was broken, had to pick up door to close it. Torn carpet with tack strip exposed in the kitchen. Horrible mattress with lumps and mini pillows. Bathtub very weak feeling while standing in it. It’s like this place is waiting to be torn down and they don’t want to spend money. Two things we were counting on, hot tub and a breakfast , neither happened and no compensation offered.

It was ice cold and jets didn’t work

sheets had stains, dead ladybug on the nightstand ?, door was broken, charged me $90 for the pet fee even though online says it’s $50

The door didn’t have lock, it wasn’t clean, the furniture was torn and nasty

Everything was clean, staff friendly, and area is safe.

Room is dated and kind of gross. Weird stains on the chairsand it smells like smoke. Advertised breakfast but they were "out of supplies" parking lot is mad sketch I laid awake wondering if I'd still have a ride out in the morning.

Horrible!! Filthy. Black mold in shower. Very dirty halls, rooms, building

There are stains everywhere you look: on the walls, on the ceiling, on the bedding. The breakfast was very minimal and cold every morning, and the fellow renters are something to watch for the show and your security. It seemed like 8 out of 10 other patrons staying at this hotel appeared to be recovering addicts or current users. This is in the top 10 of my worst hotels that I have stayed in. I have spent about 15 years combined in hotels traveling for the film industry.

very dirty, we immediately asked to cancel reservation after seeing the room and how nasty it was. the front desk said we would be fully refunded but we are still waiting to see that money back. do not stay here it is nasty

Our room 202 was disgusting. Blood or something on the walls. Carpet stained all over. Wood floor not mopped, stains all over the couch in living room. They sweeped everything from the floor out the door into the hallway and didnt vacuum it up. The phones didnt work, bedroom and living room. Ceiling fan and light didnt work in bedroom. Couch cushion all ripped up. Toilet doesn't flush right, bathroom sink doesn't drain. No mattress pad on bed, no top sheet. Ive stayed at homewood suites all over and never seen anything like this. We couldn't even use the living room, didnt even want to touch anything. I have pictures of everything.

Do Not stay here, 82 deg in hallways, etc, smelled like cigarettes, filthy rooms, doors wouldn't shut without being shoved . The outside looked just as bad, and lots of vagrants, we checked in, and after seeing room, well 2nd room, (we had asked to be moved), but it was in same condition, we gave the keys back and found a different hotel. We are currently trying to get room refunded. The gentlemen at the desk knew how bad it was and told us to request the refund. He would have given it to us, but we went through a 3rd party, so he said he couldn't. If you want to stay here, do yourself a favor and go there first before you make the reservation. So you can see first hand what your getting into.

The front desk staff were helpful and friendly however the state of the hotel was absolutely disgusting. This was the worst Hilton I have ever stayed at. This hotel needs a serious upgrade. There was no fitted sheets for the bed just a plain sheet tucked in. No comforter just multiple layered sheets. The sink was stopped up, the tub had mold. The paint was peeling, the rooms smelled like old food, the telephone didn't work nor did the fan. I will never stay here again. It’s not the employees fault that the hotel is in that state, but Hilton should really update this hotel

No air first night, didn't get room advertised. The reason for trio was a family bonding. We had to move from two bedrooms suite to two separate rooms because of the air. Water leaking from ceiling in ktcgen. No face towels. We didn't because continental so called breakfast was a joke. Was charged more than quoted.

Terrible AC didn’t work fan in the bedroom didn’t work

The staff was great and professional. The room was very average to say the least. The bed was very comfortable. The kitchen area was so-so. We only had one remote control for two TV's. The FireStick would not work inside the room to watch our Netflix Hulu or Amazon. Dishes of silverware had stains on them not showing they were clean. The second floor had a weird smell coming out of the elevator. Breakfast and the appetizers in the evening was good. The area of the hotel be careful, a lot of homeless and unconvetional people that is a concern. I did not notice any cameras on the outside of teh hotel to watch for vehicles

The staff was great. But the condition of the place looked more like lipstick on a pig. The floors felt soft like the subfloor was weak in spots and unlevel. The dishwasher wasn't screwed in and secured so it kept moving forward when in use. There is an attempt at an update but looks half done. The floors in the kitchen may be unlevel the kitchen counters are barely touching the cabinets and has a bunch of spray foam to hold it together. You can see this from sitting at the couch which sinks in badly in the middle. No extra bedding for sofa bed was in the room. Could hear every single footstep from room above. the drain plug is missing in the shower and the faucet leaks so you hear that in the middle of the night unless you shut the door. could not find any mats for getting out of tub/shower. the cold faucet leaked when on in the bathroom sink. The transition between carpet and tile in main living area was starting to fray and of course the baby kept pulling at it. For the price comparable to other hotels in the area the upkeep should be better. I chose this one since I have a baby travelling with me and needed the kitchen area and extra room for the baby to play.

My room door has a hole there were no ice buckets

Homewood Suites is extremely convenient to both 635 and Hwy 75, which additionally makes it easy and quick to get to neighboring cities and downtown Dallas. For the relatively low fee, the guest gets a large suite including a full kitchen, separate bedroom and living room, large bathroom, and good closet space. Even though my room was around the corner from the pool and gym, I didn't hear any noise unless I walked past those areas. Breakfast is hot and standard - nothing fancy.

Overall okay. The room door was hard to open and close. Had to lift the door to close it. Breakfast though we showed up half an hour before it was suppose end was already done and they were cleaning up.

Welcomed in by friendly staff. Got to our room and it was extremely hot. After lowering the ac down it took a few hours to get comfortable. The double bedroom was very spacious for my family. The beds was sloped down towards the feet and buckled in the middle and needing to be replaced and some replacing of some items would have been nice. What looked like blood on a lamp shade and wall wasn’t pleasant to see. Shower tub was hard to stand in due to the floor being a bowl shape not flat.

Door did not close unless lifted up, toilet seat was falling off, and outlet in bathroom did not work.

Overall a good stay and would stay again. Areas that could use some attention are afternoon staff friendliness, hall air conditioning (non existent), and room air conditioning (comfortable, but would not get below 75 during the day)

The staff charged me for my room even though i had already paid for it on Hotels.com! When I tried to get my money back they sudden they kept telling me that they would get back to me.

First room was horrible. But the staff really stepped up and made everything perfect for us.

This is my second time at this property this year. This stayed was disappointing. Only one trash can for the room. It seems unreasonable having to walk to kitchen to disposed of items from the bath room. Towels were not replenished. The only trash bin had no bag. I asked a housekeeping staff if they could provide the towels missing, I was told to go to the front desk they will provide me with the towels. I think the person missed the point.

Comfortable and the staff was very attentive.

Staff very friendly

Do Not stay here, 82 deg in hallways, etc, smelled like cigarettes, filthy rooms, doors wouldn't shut without being shoved . The outside looked just as bad, and lots of vagrants, we checked in, and after seeing room, well 2nd room, (we had asked to be moved), but it was in same condition, we gave the keys back and found a different hotel. We are currently trying to get room refunded. The gentlemen at the desk knew how bad it was and told us to request the refund. He would have given it to us, but we went through a 3rd party, so he said he couldn't. If you want to stay here, do yourself a favor and go there first before you make the reservation. So you can see first hand what your getting into.

First room we were given was still dirty from the guest before. 2nd room we got had a problem closing the door. Breakfast was not available the following morning even though it was advertised. Points were offered but I was not a member so I couldn’t be given them.

Liked the check in being easy and young lady being so helpful during my check in

Wasn’t the Hilton finest stay. I chose this place because I had 4 little children and I wanted the convenience of having breakfast being on a travel budget I had to wake up and prepare the children to go out for breakfast costing $ 90 extra bucks then continue driving. Unfortunately the kitchen endured an issue and not even cereal or bagels were provided.

The attendant was very nice and accommodating. I appreciate the insight into where Walmart was located lol. My family was well taken care of, we will be back!

The room was old and dated. Needs remodeling. The area was suspect. I was actually worried about leaving my wife there alone.

I've stayed at this location a number of times and have always enjoyed my stay. Convenient to 635 and 75, with lots of dining options nearby. Checkin/out very quick and easy, and parking is free. Hot breakfast available, though nothing fancy. Gym is available, although I've never seen anyone use it. The pool was closed. Suites are large, with kitchens, flat screen tvs, large bed, and good bathroom. Recommended for singles and families.

The staff was great and professional. The room was very average to say the least. The bed was very comfortable. The kitchen area was so-so. We only had one remote control for two TV's. The FireStick would not work inside the room to watch our Netflix Hulu or Amazon. Dishes of silverware had stains on them not showing they were clean. The second floor had a weird smell coming out of the elevator. Breakfast and the appetizers in the evening was good. The area of the hotel be careful, a lot of homeless and unconvetional people that is a concern. I did not notice any cameras on the outside of teh hotel to watch for vehicles

Nothing special. Property needs some TLC, The neighborhood is less then desirable. Staff was was not really very friendly. Just a average hotel

Disappointed with our stay. We primarily went as a family vacation and specifically went for the indoor pool. However the pool was FREEZING cold and dirty, the spa out of commission. It was so cold in the pool my kids lips turned blue within minutes and could not swim. Also the property is not maintained well, lots of weeds and not in an ideal location for restaurants or shopping, many vagarants nearby. The fire alarm went off twice during our stay and we had to evacuate the building as well. The breakfast was subpar, soggy bacon. I will not be staying there again.

Homewood Suites is extremely convenient to both 635 and Hwy 75, which additionally makes it easy and quick to get to neighboring cities and downtown Dallas. For the relatively low fee, the guest gets a large suite including a full kitchen, separate bedroom and living room, large bathroom, and good closet space. Even though my room was around the corner from the pool and gym, I didn't hear any noise unless I walked past those areas. Breakfast is hot and standard - nothing fancy.

Quiet. Clean room. Clean lobby. Elevator needed cleaning. Floor inside was dirty with something stuck to it in places. Noticed it is used to haul trash down. Perhaps this is why and something leaked and wasn't wiped up. Property around the hotel seemed a bit run down and I was a bit concerned for my vehicle in the parking lot, but all was well the next the morning.

Drove 2 hours with 5 kids (four 5 year olds and one 7 year old (grands)for a weekend getaway before school, only to get there at check-in (3 pm) to be told room not ready and couldnt say when. Go back in to ask whats up and that we have 5 kids in the car, to be told its not available and they dont have one for us. Ask if we can cancel without penalty and was told that because we booked with a third party she couldnt help us. I text ( because you cant actually talk to anyone) an online agent, was told we might be charged for 1 night if they couldnt verify. Credit card company took care of us, will NEVER use Expedia again. Poor service. Hotel was also located in shady area, didnt know intil we arrived

Nice hotel, good location (even though all the road construction)

The facility is showing its age - worn carpets, cracks in the tile, etc. Lots of ongoing road and hotel construction in the arwa.

Breakfast is not provided here. They lied on their description. The floor we were on smells like weed and cigarettes despite non-smoking signs on every door. Complaints were lodged and management ignored it. There is a hole in the floor of our room. Their hot tub is the closest one I've ever been in. This place is not as advertised at all. No attempt has been made to correct anything.

I've stayed at this location a number of times and have always enjoyed my stay. Convenient to 635 and 75, with lots of dining options nearby. Checkin/out very quick and easy, and parking is free. Hot breakfast available, though nothing fancy. Gym is available, although I've never seen anyone use it. The pool was closed. Suites are large, with kitchens, flat screen tvs, large bed, and good bathroom. Recommended for singles and families.

We stayed 3 nights and did not have a single housekeeping visit to make up room. When a request was made for anything to staff, met with looks, silence, and begrudging service. Booked specifically for a jacuzzi option, and of course, there is a sign up it is not working which looks permanent. How long does it take to make a service call? False advertising. Breakfast bar very spotty. Weird tasting egg like fake egg, and bacon and sausage also not tasting right. Waffle maker came out one day out of four we were there. Toaster in buffet had a note on it that toast had to be manually checked and taken out by guest as it was not working properly. Smell of burnt toast every morning. How expensive is it to replace a toaster EVERYONE uses as a guest. There was a toaster in our room for goodness sake. SWAP IT OUT. Coffee in lobby for guest breakfast was empty every morning but one. Took forever to get it filled. Why are guests having to ask for the BASICS. No staff was attending the breakfast area at all. Hit or miss selections, okay on weekend, very poor during week. 3 kinds of bread for toast (to be burned), bagels only one day despite having out cream cheese. Waffle maker one day, no waffle batter to be found and have to find staff and ask for some. One tiny trash can found in entire suite, bedroom and kitchen/sitting room. No hairdryer. One bar of soap--for 3 nights! It sits on a noisy access road in a very high construction area. Staff at desk were friendly. No excuse for price.

The morning we needed to checkout there was no employees working and no coffee or breakfast which is part of the reason we stayed here on Saturday the ist morning the biscuits were served cold and the gravy was cold dumped from a can in front of me.The suites are very run down.

The property is old. Breakfast was minimal.

Disappointed with our stay. We primarily went as a family vacation and specifically went for the indoor pool. However the pool was FREEZING cold and dirty, the spa out of commission. It was so cold in the pool my kids lips turned blue within minutes and could not swim. Also the property is not maintained well, lots of weeds and not in an ideal location for restaurants or shopping, many vagarants nearby. The fire alarm went off twice during our stay and we had to evacuate the building as well. The breakfast was subpar, soggy bacon. I will not be staying there again.

Overall okay. The room door was hard to open and close. Had to lift the door to close it. Breakfast though we showed up half an hour before it was suppose end was already done and they were cleaning up.

They did not have breakfast

The hotel needs some updates. My suite had a lot of wear and tear. The carpet had stains and was unraveling. The curtains were torn. The pullout couch had pet hair on it and the mattress appeared to have a blood or poop stain on it. I had to pay for my stay at the hotel counter, even though I had paid on Hotels.com prior to checking in. I was issued a refund, but it takes days to post to my account, so this alone ruined my trip. They also ran out of syrup at the hotel so there was no syrup for the waffles. I came down for coffee at 9 AM and it was all gone. I was not impressed and really wanted to go to another hotel but because I was charged twice for my stay and was waiting for a refund I didn’t have the money to do so.

Guys at the front desk were great. Lobby was freezing cold. Hot tub was cold as was the room it was in. Breakfast was canceled. Room door was broken, had to pick up door to close it. Torn carpet with tack strip exposed in the kitchen. Horrible mattress with lumps and mini pillows. Bathtub very weak feeling while standing in it. It’s like this place is waiting to be torn down and they don’t want to spend money. Two things we were counting on, hot tub and a breakfast , neither happened and no compensation offered.