Extended Stay America Suites - Portland - Tigard

I booked two rooms 3 days apart not knowing the condition of the property, first room was 310. the refridgerator, microwave and tub gout was filthy. the tub had been painted due to damage and the painting of the tub was very obvious. furniture was torn and and out dated. the room cabinets was also out of date. the 2nd date i stayed the room was 217. it was in the same condition if not worse that the first room. with this property being an extend your stay and for the price paid i expected the rooms to be better. the owner of the property obviously does not invest back into the property.

I booked two rooms 3 days apart not knowing the condition of the property, first room was 310. the refridgerator, microwave and tub gout was filthy. the tub had been painted due to damage and the painting of the tub was very obvious. furniture was torn and and out dated. the room cabinets was also out of date. the 2nd date i stayed the room was 217. it was in the same condition if not worse that the first room. with this property being an extend your stay and for the price paid i expected the rooms to be better. the owner of the property obviously does not invest back into the property.

I was a woman traveling alone for a 1 night stay, so fair question as to why I stayed at an extended stay hotel. It looked decent and was the best price I was finding. When I checked in there was 1 other man in the lobby asking about laundry. The front desk guy just gave out my room number and where it was located in front of the other guest. I almost asked for a room change but kept quiet. There should be training for that. The curtains in my room would not stay closed completely because many of the curtain hangers at the rod were broken. I used a hair clip to keep the curtains together while I slept. The window was unlocked when I arrived so I promptly locked it. There was nothing in the way of amenities except 2 bars of soap and 1 little bottle of shampoo. That’s it. No hairdryer and when I called and asked the front desk if they had any to loan out, she said they were all out being used. So bring your own if you stay here. No coffee maker and my building was a far from the lobby breakfast area as you could be. No morning coffee. The light switch panels needed a wipe down. The bathroom was clean and the kitchenette were clean and the sheets were clean. No extra blankets. It was a very quiet night and I was grateful for that. The morning front desk clerk was pleasant and cheerful. Not awful but would likely not opt to stay here again. But again, I was only starting for 1 night.

The young man at the front desk does excellent work

Clean room and well maintained