Name: Holiday Inn Express Hotel & Suites Lancaster-Lititz by IHG
Address: 101 Crosswinds Drive, Lititz, Pennsylvania, United States of America, Lititz, Pennsylvania, US
Price range: $100–$342 per night
Rating: 8.13

What guests think

Across recent reviews, Holiday Inn Express Hotel & Suites Lancaster-Lititz by IHG is noted for friendly, accommodating staff, generally clean and comfortable rooms, and a convenient Lititz location, plus a generally quiet atmosphere.

Ongoing property updates are visible in common areas, leading to dust, clutter, or a temporarily unavailable elevator at times. Facilities include a clean indoor pool and a basic fitness room; parking is typically easy but can feel tight, and pets are welcome with a nightly fee. Breakfast quality is often praised, though a number of reviews cite cold items, slow refills, or limited seating during remodeling. Overall, expect a practical, mid-range stay while improvements continue.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Guests use a clean indoor pool (sometimes cool), while the fitness room is small and has had TV or odor issues; there is no hot tub. Construction can leave dust or a temporary elevator outage, parking is usually easy but can feel tight, and pets incur a nightly fee.

Related guest reviews

10

Ginger

Jun 27, 2024

·

Stayed 1 night

Highly recommend this hotel if your in the area! CLEAN and smells clean. Rooms are CLEAN! pet friendly which is a big plus. Staff are friendly. I am impressed with the hotel overall. Would definitely staff again.

8

Gary

May 9, 2025

·

Stayed 2 nights

Repairs being done. Dust repair equipment, one elevator couldn't be used.Repair workers were very courteous.

10

Marlana

Aug 11, 2024

·

Stayed 1 night

Was in town for a basketball tournament. Boys loved the pool and the bigger rooms. Breakfast was gods too. Would definitely recommend.

10

Cody

Sep 29, 2025

·

Stayed 1 night

Clean Room, Quiet, Easy to Park.

8

Karen

Sep 10, 2025

·

Stayed 2 nights

The rooms and lobby are clean, the pool is clean and nice. The breakfast items are really great selections and quality, thoroughly enjoyed. The dining room floor needs to be kept clean however. It's also disappointing there's not hot tub something we always look for when booking a hotel. The representative the checked us out while polite should have asked how our stay was. We would have said it was nice but this is always asked and should be.

8

Russell

Aug 25, 2024

·

Stayed 3 nights

It was near where we wanted to be. Wiese was close by which was a plus. It is nearing a remodel, but still very good. Pool looked nice, but we did not have the time to use. Breakfast was good each day, even changed a little each day. Lots of protein choices, which we like. will definitely go back. One bummer was that none of the TVs worked in the gym which wasn't too much of a downer for me.

10

Roxanne

Jan 23, 2023

·

Stayed 1 night

Great stay. Parking lot is a bit small, but maybe it was a fully booked weekend

8

Kim

Dec 7, 2025

·

Stayed 2 nights

Room was clean. Advertise as dog friendly, but failed to state it is an additional $25 per night per dog!

10

Judith

Nov 16, 2023

·

Stayed 2 nights

Our stay was very nice and comfortable. The pool was a little chilly but nice.

8

Margo

Jul 12, 2024

·

Stayed 2 nights

The hotel was good for the money. Complimentary breakfast was as expected. Fitness room was very small with 2 treadmills, one eliptical, and a stationary bike. No free weights or any other type of weights. One complaint I'd make is that the room had a weird, musty smell, especially when the a/c was running. I read this complaint on other reviews before I booked this, but I took a chance anyway. Please know that the complaints about the smell is a real thing. But again, this hotel was good for the price.

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AI-generated summary based on recent guest reviews

Cleanliness

Many reviews report clean rooms and generally tidy spaces. However, several note dirty or worn carpets, musty or smoke odors, dust buildup, and occasional pests or suspected mold, plus sporadic housekeeping lapses.

Related guest reviews

8

Marissa

Aug 21, 2025

·

Stayed 2 nights

The room was a little dirty. I had to pick up some food remnants on the floor. the room was spacious, the staff were extreme helpful and polite, the continental breakfast was great too! Will stay there again. I also brought my 2 little yorkies. This hotel only charged $25 per dog per night. All other surrounding hotel prices were more than double for the dog charge. (I do not have service animals)

10

Meneko

Dec 8, 2025

·

Stayed 2 nights

Although the lobby looked a little sketchy when we first walked in, there were signs that it was under renovation so it made me feel better. Room was updated and very clean. Breakfast was pretty good. There isn’t a whole lot of space to eat though, so just know there may not be space to eat

10

Theresa

Jan 22, 2024

·

Stayed 3 nights

We had a great stay. Staff is friendly, everything was nice and clean. Hot breakfast was nice to have every morning. Would absolutely stay here again!

2

Jorge

Aug 3, 2025

·

Stayed 2 nights

Our experience was absolutely unacceptable, largely due to the conduct of an employee named Nicole. Her behavior was not only unprofessional but dangerous and discriminatory. She cursed at the children in our group and kicked them out of the hotel in the middle of the night without cause or explanation. When questioned, she could provide no proof of any wrongdoing—only false claims and a hostile attitude. To make matters worse, our original room had ticks, which is a serious health issue, especially for kids. When we brought this up, we were moved—but Nicole acted like our concern for the children’s health was a burden to her. Even more disturbing was her blatant racism toward our Spanish-American group. While she berated us, other groups nearby were being loud and disruptive, yet nothing was said to them. It seemed the only difference was that they weren’t speaking Spanish. During times like these, this kind of discriminatory behavior is not only unprofessional—it’s dangerous and disgraceful. I would never recommend this place to anyone, especially families or Spanish-speaking guests, until serious action is taken.

8

Marianne

Jan 6, 2025

·

Stayed 2 nights

Found a bug in my bathroom and another by the elevator. Breakfast was very good.

4

Alexandra

Jan 30, 2024

·

Stayed 2 nights

Upon arrival, the toilet had human waste in it that hadn't been flushed. Clearly, it had not been cleaned after its last use. The hotel offered us some points after we outright asked if there was anything they could do but said they could not give us any money off of our bill. Not good - at the very least, I'd expect the toilet to be flushed/cleaned?! Also, the fridge was coming apart at the top, and there was water all in the bottom of it.

6

Lisa

Jun 18, 2023

·

Stayed 1 night

The staff was friendly. This property could use some updating. There isn't even a USB port in the room. The furniture is a bit banged up. The room had a funky smell, definitely think it was the carpets, they could probably use a good cleaning. The bathroom door would not close. The A/C was ok but the room remained humid. Not the worst place we've stayed but it could use a bit of help.

2

Lindsey

Sep 16, 2023

·

Stayed 2 nights

Suspected black mold in both rooms we were placed in. Had to cut our vacation very short as we could only handle staying one night and not being able to breath.

4

BRANDON

Aug 28, 2024

·

Stayed 1 night

Room are very dirty especially the carpets in the room..

10

Margarita

Dec 29, 2024

·

Stayed 1 night

The rooms were very clean and the staff were kind and helpful.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are often described as spacious, updated, and quiet, with some comfortable beds and modern showers. Downsides recur: some beds are too firm, furnishings show wear, and several guests had issues with A/C performance, noise, or in-room fixtures not working.

Related guest reviews

8

Fernando

Jun 19, 2025

·

Stayed 2 nights

Cozy and quiet.

6

Anastasia

Mar 22, 2023

·

Stayed 1 night

Everything was mediocre. Wi-Fi didn't work on any of our devices until the morning of departure. Key cards worked only sometimes and with several tries. We reserved for four people, but there were towels for only two. Furniture was chipped and dinged throughout the place, door handles loose, etc.

4

Anessa

Apr 28, 2024

·

Stayed 1 night

The staff were friendly and helpful. Unfortunately there were some problems with the room. The bathroom door does not lock and seems to shut but opens with any pressure. The shower door would not stay closed unless I held it while in the shower. The air intake in the bathroom had tons of dust on it. The air conditioner/heat unit in the room made a lot of noise. When people walked above us something metal rattled in the ceiling which was terribly loud. Definitely not worth what we paid for the room.

10

Katie

Jan 3, 2025

·

Stayed 1 night

Comfortable beds, breakfast included, xonvenient location.

8

John

Oct 30, 2024

·

Stayed 1 night

The furniture where TV was looked very beat up. The a/c was noisy but effective. The chrome towel rack in the bathroom was rusted beyond belief: not a rack anyone in their right mind would put clean towels on - but they did. The breakfast was very nice.

10

michael

Aug 3, 2024

·

Stayed 2 nights

Clean, spacious room, great breakfast and friendly staff !!

4

Christopher

Jul 30, 2023

·

Stayed 2 nights

In process of renovation was there excuse for everything. Sink in sweet had a note that said inoperable due to ongoing renovations, refrigerator barely worked, in fact recess of upgrades we were told. Air conditioner worked but room design made it pointless, bed was in front of it and curtains hung over the actual AC unit.

10

Diane

Oct 22, 2024

·

Stayed 3 nights

Attention at the front desk was excellent - she was kind, attentive, informative. Room was large, two queen beds but plenty of walk-around space. Fully equipped as advertised. Coffemaker is a single serve Keurig using standard pods. Room was very clean, and was serviced daily, which was very nice (other hotels we've used only clean every other day). Bathroom has a walk-in shower that has doors with a great seal...no leakage onto the floor.] We'll definitely stay here again.

6

Daniel

Oct 11, 2025

·

Stayed 1 night

The king bed we had was not very comfortable. The room was clean and updated. I would come again

6

Alicia

Aug 18, 2024

·

Stayed 2 nights

The room was big and had nice amenities. Bathroom was renovated and nice. Our bar sink didn't work had a note under construction. Staff was friendly and took care of all needs. The two biggest issues we had was the bed was like sleeping on a rock and air conditioner did not cool room enough. Only went to 66 degrees and half the room was very warm.

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AI-generated summary based on recent guest reviews

Service

Staff are frequently praised as friendly, accommodating, and efficient, with several mentions of smooth check-in and helpful problem-solving. A few reports cite poor responses or treatment, delayed check-ins, housekeeping oversights, and unresolved issues.

Related guest reviews

2

Jorge

Aug 3, 2025

·

Stayed 2 nights

Our experience was absolutely unacceptable, largely due to the conduct of an employee named Nicole. Her behavior was not only unprofessional but dangerous and discriminatory. She cursed at the children in our group and kicked them out of the hotel in the middle of the night without cause or explanation. When questioned, she could provide no proof of any wrongdoing—only false claims and a hostile attitude. To make matters worse, our original room had ticks, which is a serious health issue, especially for kids. When we brought this up, we were moved—but Nicole acted like our concern for the children’s health was a burden to her. Even more disturbing was her blatant racism toward our Spanish-American group. While she berated us, other groups nearby were being loud and disruptive, yet nothing was said to them. It seemed the only difference was that they weren’t speaking Spanish. During times like these, this kind of discriminatory behavior is not only unprofessional—it’s dangerous and disgraceful. I would never recommend this place to anyone, especially families or Spanish-speaking guests, until serious action is taken.

6

Jadir

Jan 21, 2024

·

Front desk made me wait until 3pm to check in. I came in at 1:15pm trying to do an early check in, then was asked to come back at 3:00pm that was the time of check in. After waiting 1.5 hrs in the car I came back at 2:30pm just to see it if I could check in and the lady made me wait. She checked in another 3 people in front of me. Just ridiculous. I’m also a IHG member, in which i will definitely reconsider next time when booking hotels. Hotel is on the older side, but good to spend a night.

6

Robert

Mar 28, 2025

·

Stayed 2 nights

Room was not taken care of between days and they did not even give us clean towels, we had to go to desk and ask for them. They did not result coffee cups either so we again had to go to front desk to get them. Not very good service for $244 a night.

2

Sundas

Oct 6, 2024

·

Stayed 1 night

Air conditioning was not working we sweat all night. No help was offering and no refund or apology.

10

MICHELINA

Nov 7, 2024

·

Stayed 1 night

What a great stay! Checkin was so easy and staff was sooo friendly.

10

Fredrick

Feb 17, 2024

·

Stayed 1 night

Staff friendly, accommodating, professional, excellent experience

10

Carrie

Dec 18, 2024

·

Stayed 1 night

Darren at the front desk was very welcoming, polite and helpful.

10

Robert and Kendra

Mar 2, 2024

·

Stayed 1 night

Excellent customer service at the front desk. Christine was personable and accommodated my schedule beautifully.

10

James

Aug 3, 2024

·

Stayed 1 night

Holiday Inn Express hotels generally perform as expected. What made this particular hotel stand out was the efforts of the lady at the desk the night we stayed. The Olympics were on, and I really wanted to see All Around women’s Gymnastics competition. Unfortunately our tv was unwatchable. I went to the desk, and the employee said she’d come to our room as soon as she checked in some late arrivals. There was something wrong with the wire connecting to cable. She could not fix it, but offered to move us to another room. She checked that tv before we moved. She could not have been nicer or more accommodating. She wins my medal for best all around employee!

10

Kathleen

Dec 20, 2022

·

Stayed 1 night

Lovely room and excellent service.

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AI-generated summary based on recent guest reviews

Location

Convenient base near downtown Lititz, restaurants, shops, and attractions, with easy access and a generally quiet setting. Some guests noted you may still need to drive to most places.

Related guest reviews

10

Berta

Apr 13, 2025

·

Stayed 1 night

Good location for the event that we attended ‘

10

Winifred

Jan 1, 2025

·

Stayed 1 night

Very quiet area and easy to find

10

Lawrence

Mar 14, 2025

·

Stayed 1 night

very nice property. easy to access and close to food

8

Linda

Jul 11, 2024

·

Stayed 4 nights

Location of this hotel was close to the town of Lititz which was a plus as well as close to grocery stores.Love the breakfast that is provided and staff very friendly.Had an issue where our in room fridge wasn’t working and it was addressed right away.

10

Amit

Jan 20, 2025

·

Stayed 3 nights

Very conveniently located among many restaurants.

10

Brenda

Jul 23, 2025

·

Stayed 2 nights

Was close enough to town but we had to drive to most stuff. The hotel itself was nice clean staff was friendly

10

Jennifer

Jan 1, 2025

·

Stayed 3 nights

The location for us is perfect

8

Eric

Oct 13, 2025

·

Stayed 1 night

Good location, close to attractions.

10

Kent

Feb 18, 2023

·

Stayed 1 night

Nice hotel close to downtown Lititz.

8

Edwin

Dec 8, 2025

·

Stayed 1 night

Location

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AI-generated summary based on recent guest reviews

Dining

Complimentary breakfast is often highlighted for variety and taste. Others encountered cold or slowly replenished items, limited seating during renovations, equipment issues, or occasional handling and cleanliness concerns.

Related guest reviews

10

Rachel

Sep 7, 2024

·

Stayed 1 night

Clean and quiet rooms with a great continental breakfast.

10

Ruth

Feb 5, 2024

·

Stayed 1 night

A convenient and easily accessible hotel when visiting family “back home” In Lititz, PA… always friendly staff. Beds and pillows need to be replaced and upgraded! Breakfast always wonderful with the best cinnamon buns anywhere!

10

Meneko

Dec 8, 2025

·

Stayed 2 nights

Although the lobby looked a little sketchy when we first walked in, there were signs that it was under renovation so it made me feel better. Room was updated and very clean. Breakfast was pretty good. There isn’t a whole lot of space to eat though, so just know there may not be space to eat

8

Denise

Jan 26, 2025

·

Stayed 1 night

I was disappointed with the dining options. The cafe was very nice for the breakfast session. However, the staff was slow with refilling the hot dishes. People were standing in line waiting.

8

Julie

Mar 22, 2025

·

Stayed 2 nights

Everything was good with the exception of breakfast. Food was cold and it was dirty in there. We ended up just leaving and going somewhere else for breakfast

10

Delbert

Nov 8, 2023

·

Stayed 1 night

I have stayed here several times now and is always a great stay. Breakfast choices are excellent.

10

Dustin

Aug 18, 2025

·

Stayed 1 night

Included breakfast was filling and delicious, bed was comfortable and room was clean.

8

Glen

Dec 19, 2025

·

Stayed 2 nights

Major remodeling of the morning breakfast area, which made it difficult for seating

10

Roshunda

Apr 17, 2024

·

Stayed 1 night

Friendly staff, great property! Love the indoor pool! Wish the breakfast was a bit better but nice other than that.

2

Rhona

Oct 7, 2025

·

Stayed 3 nights

The new carpet install made my stay very uncomfortable. Staff offered mask to mitigate the effect of the chemical smell. The tongs on the breakfast food lay on top of the food so any germs on guests hands using said tongs lay on food.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$112
February	$135
March	$126
April	$142
May	$166
June	$166
July	$143
August	$140
September	$166
October	$166
November	$137
December	$131

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8 $114	9 $116	10 $103	11 $225	12 $220
13 $100	14 $149	15 $125	16 $143	17 $143	18 $269	19 $328
20 $109	21 $130	22 $129	23 $149	24 $145	25 $261	26 $237
27 $102	28 $110	29 $113	30 $130

Su	Mo	Tu	We	Th	Fr	Sa
				1 $154	2 $225	3 $265
4 $102	5 $129	6 $138	7 $121	8 $137	9 $242	10 $324
11 $118	12 $129	13 $146	14 $147	15 $148	16 $228	17 $342
18 $103	19 $121	20 $147	21 $129	22 $148	23 $255	24 $242
25 $103	26 $118	27 $118	28 $121	29 $103	30 $140	31 $148

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Monthly average prices

About this property

Location

Guest reviews

Very good

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Holiday Inn Express Hotel & Suites Lancaster-Lititz by IHG

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