Is parking available at the property?

Yes, free self-parking is available on-site. However, parking is limited.

What are the check-in and check-out times?

Check-in is from 4:00 PM to 11:30 PM, and check-out is at 10:00 AM. Early check-in and late check-out may be available for a fee of USD 50, subject to availability.

What accessibility features does the property offer?

The property features step-free entrances and wheelchair-accessible facilities, although specific details about rooms and bathrooms are not provided.

Where is the property located in relation to key landmarks?

The property is located in Sevierville (Governor’s Crossing), within a 5-minute drive of Tanger Outlets and Titanic Museum. Other attractions include WonderWorks (1.8 mi) and Dollywood's Splash Country (3.3 mi).

Does the property have a swimming pool?

Yes, the property features both indoor and outdoor pools, including a seasonal outdoor pool open from March 14 to October 19, operational from 9:00 AM to 10:00 PM.

What are the policies for guests staying with children?

Children are welcome at the property, but specific age policies for free stays are not mentioned.

The Resort at Governor's Crossing Sevierville

Average nightly price at The Resort at Governor's Crossing by month, last 12 months (USD)
Month	Average price
January	$136
February	$121
March	$139
April	$141
May	$124
June	$170
July	$182
August	$171
September	$177
October	$225
November	$169
December	$178

What guests think

The Resort at Governor's Crossing draws families for its spacious condo-style units with kitchens and washer/dryers, friendly staff, and lots of kid-focused amenities, especially the indoor/outdoor waterpark, playgrounds, and daily activities, all in a convenient location.

Cleanliness can be inconsistent, with occasional dirty fixtures, cloudy or strong‑chlorine pool water, and seasonal stink bugs reported. Guests also mention maintenance and operations issues such as worn or dated areas, damaged mini golf, elevator outages and long waits, limited pool seating, parking pressure, and waterslides or features being closed or on limited hours. Expect a convenient, activity-packed stay that’s best for families, with variable upkeep.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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Facilities

Extensive family amenities include indoor/outdoor pools with slides and lazy river, playgrounds, arcades, fire pits, and organized kids’ activities. Recurring drawbacks are feature closures or maintenance (slides/amenities), limited pool seating, damaged mini golf, elevator downtime, parking strain, and occasional pool water/chemical issues.

Related guest reviews

10

Dustin

Oct 5, 2025

·

Stayed 2 nights

Amazing place! Right by everything. The indoor and outdoor pools/waterpark is great. Lots of cool activities to do. Nice rooms and super friendly staff. Will be staying here again

8

Ruthann

Oct 1, 2025

·

Stayed 5 nights

The room was amazing. Parking was close. Worked perfect for our little family. Loved the playground and that there were lots of activities available. Pools and hot tubs were great as well. Loved Popsicle Patrol! We did have some issues though. Arrived at 4pm for check-in and out room wasnt ready for 30 minutes, normally not a huge deal except they charge for early check-in so I felt it should be ready on time. Second my kids are very little and the splash pad broke along with the lazy river on our second day there and that's all my 2 year old wanted to do. Third day there the inside mushroom quit working as well. I know they can't control broken things but really sucks that everything for my 2 year old went down.

4

Samantha

Jul 20, 2025

·

Stayed 7 nights

Many maintenance issues. Had to change rooms. Elevator smelled like it was burning. Dryer didn’t work properly. Had to call numerous times for hornets. Inside hot tub was down for 2 days. Cable kept going on and off. Front desk and maintenance were friendly and quick to send someone for the issues.

8

Bobbie

Aug 14, 2025

·

Stayed 3 nights

Our stay was great!! Loved the room! Loved the water park area. Staff was very friendly and courteous. The mini golf was listed as an amenity but it was too damaged to be used. One elevator was out of order so it was a bit slow traversing from the 4th floor. We will definitely be recommending and returning!!

4

Stacey

Jul 13, 2025

·

Stayed 1 night

Outdoor pool closed and indoor pool had no ventilation strong smell of chlorine so we could not swim during our stay putt putt coarse was damaged. Had to wait for an elevator for 25 minutes to be able to load and unload to our room. No where to park. I feel like the need to maintain their property better for their guest.

8

Darlene

Jul 11, 2025

·

Stayed 3 nights

Everything was good except the pool area. They do not have enough lounge chairs and chairs at the pool. The cabana rentals should be done differently. Currently you have to be at the pool by 7 am and wait for two hours until it opens at 9 sm.

8

Michiela

Sep 8, 2025

·

Stayed 1 night

No complaints on the condo. Very nice and comfortable accommodations. The indoor Waterpark however was pretty dirty. The water was very cloudy and you could visibly a film on top of the water. The outdoor pool area was very clean and nice. Just wished it stayed open longer. The outdoor courtyard area was very cute. Would stay again in the hopes the indie part would be taken care of better. Location is great!

8

Wanda

Mar 3, 2025

·

Stayed 1 night

The room was amazing. Has bunk beds. Has full kitchen with full size fridge and dishwasher. Had washer dryer in the room! The pool was not as great as we wished. Overcrowded. Dirty and cold. No life jackets for littles. Arcade areas were small. Cashless property but the games all take cash…?

8

Kasandra C

Aug 3, 2025

·

Stayed 2 nights

The wate park was nice putt golf was junk need more elevators

8

Kasondra

Aug 18, 2025

·

Stayed 4 nights

The indoor water area needs needs updated with fresh paint . The outdoor water slides were down during our stay. But overall great place to stay with kids . Love the daily activities they put on . Our room was clean n very nice laid out . Our granddaughter loved were stay there n didn't want to leave lol

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Cleanliness

Many guests found rooms and facilities clean, with housekeeping responsive when contacted. However, others report dirty bathrooms or dishes, cloudy/strong‑chlorine pools, and pests such as stink bugs or ants, with in‑stay servicing sometimes inconsistent.

Related guest reviews

2

Yarrow

Jul 24, 2025

·

Stayed 1 night

Room was dirty. Bugs found in the beds. Stains on the bedding and they smelled like pee. Horrible.

10

Haydee

Oct 18, 2025

·

Stayed 3 nights

The room was very clean, the location of the resort is perfect. The staff very friendly.

2

Marshaye

Oct 27, 2025

·

Stayed 2 nights

we were met with indifference and unprofessionalism. Upon entering, I stood at the front desk for about a minute without being acknowledged. Bug infested

6

Della

Sep 10, 2025

·

Stayed 2 nights

The staff was nice, the room was dirty, hair in the bathtub from previous people. Pool Was cold and no lights at Pool area for after dark. Would Not stay at this place again

10

LANA

Nov 27, 2025

·

Stayed 2 nights

Clean rooms

8

Michiela

Sep 8, 2025

·

Stayed 1 night

No complaints on the condo. Very nice and comfortable accommodations. The indoor Waterpark however was pretty dirty. The water was very cloudy and you could visibly a film on top of the water. The outdoor pool area was very clean and nice. Just wished it stayed open longer. The outdoor courtyard area was very cute. Would stay again in the hopes the indie part would be taken care of better. Location is great!

6

Lonnie

Jul 10, 2024

·

Stayed 4 nights

Property in need of updating. Property also needs to revamp their housekeeping service. We stayed here for 4 nights, from Thursday-Monday. On Saturday I messaged and stated we were complerely out of towels and asked if someone could bring some up so we could shower. I was told housekeeping comes in and replaces them as well as changes the trash daily. I replied that housekeeping had definitely not picked up our dirty towels or changed the trash. I was told someone would come take care of this. That evening I sent pictures to show this was still not done. On Sunday it was the same thing. While they did start throwing a bigger bag of towels right inside the front door, the dirty ones did not get picked up and the bathroom trashcans were overflowing as they were not changed. There is also a huge difference in room temperature from room to room. The master bedroom was always 5 degrees hotter than rest of place, making it difficult to sleep. The indoor waterpark needs to be redone as the bottle of pool is rough and tears up your feet. It is also very small and not much too it. The pictures of this hotel are very deceiving.

4

tonya

May 31, 2025

·

Stayed 2 nights

The hotel was not the cleanest. There was several things in our hotel room that was dirty. Starting with the dishes. The mirrors The shower. It needed maintenance Paper towel holder coming off the wall One of our bed covers had a hole in it. Even around the outside pool, look dirty all the time like the concretehad not been swept.

10

Daniel

Aug 29, 2025

·

Stayed 4 nights

Housekeeping is amazing, cleanliness is obviously well supervised. Staff is friendly and the resort overall is well managed. What an amazing experience. Well done management, exemplary! It takes a lot to impress me in the lodging arena and your resort exceeded my expectations.

2

Ryan

Oct 9, 2024

·

Stayed 4 nights

Run down… holes in blankets.. smoke alarm chirping on arrival, lights burned out, stink bugs all over in room, dirty air vents, missing pieces in coffee maker, dishes in dishwasher on arrival….

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Rooms

Condo-style units are spacious and functional for families, offering full kitchens and in‑room washers/dryers; layouts are a strong point though bed/sofa comfort varies. Some units feel dated or have maintenance/noise issues, and Wi‑Fi can be spotty.

Related guest reviews

10

kristy

Aug 13, 2025

·

Stayed 4 nights

Having 2 true bedrooms and bath with the livingroom seperating the rooms is great for privacy and quiteness. If only traveling with little ones (10 or less), would not have to leave the resort, if brought your own food. Because of the swimming areas and activities. Applebees is just next door too.

8

Mary

Aug 15, 2025

·

Stayed 3 nights

No balcony and bed was too small.

10

Mandy

Jun 23, 2025

·

Stayed 3 nights

Yes, this resort is a little outdated and could use some upgrades - but, overall fantastic! You get your monies worth and then some. Stayed with a 3 & 6 year old and they enjoyed the butterfly area & build a bear activities in addition to the waterpark area. Friendly staff. Clean room & spacious. Nice to have a kitchen & washer/dryer in the unit. Fun free popsicle cart poolside for kids & cheap cabana rental for the day. Highly recommend!

10

Kim

Aug 11, 2025

·

Stayed 2 nights

The kids' amenities were amazing! There was room for our large family for a good price. The beds were not the moar comfortable and bathroom is outdated but gave it 5 star for all the other reasons and my kids loved the butterfly house

10

Amanda

Jul 27, 2025

·

Stayed 3 nights

10/10 would stay here again! Would be great for families with little kids— I had 4 teens and they still had fun though! Nice break from parkway traffic and we loved being able to come back mid-day for a pool (and spending!) break before going out in the evening. Clean, well kept, great staff & facility.

6

Mary

Oct 23, 2025

·

Stayed 3 nights

We've stayed here several times and our stay this time was just ok. Our room was close to the arcade on our floor and it was super loud! It was like the arcade was in our living room! Our room also had several stink bugs in it. I don't think they are harmful but it's unsettling seeing bugs crawling on the curtains and walls. We like the size of the rooms and having two bathrooms! Also enjoyed the kids activities like build a buddy. We will probably stay here again but I will request a room away from the arcade.

6

Danielle

Oct 8, 2025

·

Stayed 2 nights

Decent stay. Rooms need updated

8

Keith

Jun 12, 2025

·

Stayed 2 nights

Room was nice and clean. Only complaint was the WiFi was spotty at times.

10

Courtney

Aug 16, 2025

·

Stayed 2 nights

Great stay we came from a much larger resort but this place is great for kids loved how late the indoor pools and outdoor pools were open beautiful Mountain View’s lots of kid activities older property building wise the floor was uneven in the hallway. But wasn’t an issue we loved having a kitchen and full size fridge and a washer and dryer as well. The staff was amazing the morning after our first night the housekeeper came in and took our trash out a new bag in and brought us fresh towels every staff member we encountered was great and polite and helpful would absolutely stay here again!

10

Cheyenne

Oct 24, 2025

·

Stayed 1 night

Had a great quick getaway stay . The condo was very spacious and clean. Will definitely be back in thw summer

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Service

Staff are widely described as friendly, helpful, and responsive, including quick assistance via text. A minority report slow room readiness, unhelpful follow‑up, or unpleasant front‑desk interactions.

Related guest reviews

10

Lataska

Jun 15, 2025

·

Stayed 2 nights

Amenities are great for kids of all ages. Great location about 10min. Drivr from Dollywood. Hotel really clean and updated What I didn't like was room wad not ready until 5:00 , check in was 3:30. The front desk did not call or act as if they even cared for nonchalant. That really made me mad. I drover over 4 hrs.

6

Linda

Aug 15, 2025

·

Stayed 2 nights

the building needs some repairs. Doors stick, kitchen sink leaked, and the amenities placed in rooms were limited. Front desk staff very unpleasant. Not sufficient seating at the huge pool area.

10

Nathan

Nov 10, 2025

·

Stayed 3 nights

Excellent place to stay friendly staff

6

Deanna

Aug 30, 2025

·

Stayed 3 nights

My husband fell on the first day when we couldn’t get in to the hallway. No one explained that the wristbands were keys so he sat in the rain while I walked back to the office. We reserved a handicapped room as I am a fall risk as is my husband. The day before we left I fell in the shower (no mat or nonslip surface) and hit the back of my head. It took my husband and I 20 minutes to get me up as I had previously broken my hand. I let the staff know and they said put a towel down. Later they did bring up a rubber mat. No one called to see how I was or to apologize as one would expect a handicapped room to have a nonslip shower. I ended up with a mild concussion, double vision for two days and a headache for a week. The follow up was very disappointing.

10

Michael

Aug 19, 2025

·

Stayed 3 nights

Our experience at the resort was phenomenal. The room was great the pool and waterpark was awesome. The staff was the absolute best and very professional. All the staff was very kind greeted us every time we seen them. Very good experience

10

Reanna

Jul 28, 2025

·

Stayed 1 night

This is our second time staying here and we love it and will be coming back soon. I love that you can use the amenities until 2 pm on check out day. We live fairly close so using the pool until 2 works perfect for us. My 2 year old loves the build a buddy activity. The rooms are so clean and spacious. We have never encountered an unpleasant staff. We cannot wait to come back!

10

Tonya

Jan 1, 2025

·

Stayed 3 nights

Staff immediately responded to a problem with a tv in our room and was corrected within the hour.

10

Jason

Sep 8, 2025

·

Stayed 1 night

We had a wonderful stay! The facilities were clean and comfortable, the staff was super nice and helpful, and our room was perfect! We slept well, and we can't wait to return someday soon!

6

Lonnie

Jul 10, 2024

·

Stayed 4 nights

Property in need of updating. Property also needs to revamp their housekeeping service. We stayed here for 4 nights, from Thursday-Monday. On Saturday I messaged and stated we were complerely out of towels and asked if someone could bring some up so we could shower. I was told housekeeping comes in and replaces them as well as changes the trash daily. I replied that housekeeping had definitely not picked up our dirty towels or changed the trash. I was told someone would come take care of this. That evening I sent pictures to show this was still not done. On Sunday it was the same thing. While they did start throwing a bigger bag of towels right inside the front door, the dirty ones did not get picked up and the bathroom trashcans were overflowing as they were not changed. There is also a huge difference in room temperature from room to room. The master bedroom was always 5 degrees hotter than rest of place, making it difficult to sleep. The indoor waterpark needs to be redone as the bottle of pool is rough and tears up your feet. It is also very small and not much too it. The pictures of this hotel are very deceiving.

10

Daniel

Aug 29, 2025

·

Stayed 4 nights

Housekeeping is amazing, cleanliness is obviously well supervised. Staff is friendly and the resort overall is well managed. What an amazing experience. Well done management, exemplary! It takes a lot to impress me in the lodging arena and your resort exceeded my expectations.

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Location

Conveniently situated near attractions, restaurants, shopping, and groceries, making outings easy for families. Many guests appreciated the accessible setting for Pigeon Forge/Sevierville activities.

Related guest reviews

10

Zoe

May 27, 2025

·

Stayed 3 nights

This property location. It was close to mall, stores and restaurants.

10

Deborah

Aug 9, 2025

·

Stayed 3 nights

Shopping and restaurants very close...could walk if you wanted to. Very quiet and felt safe at all times. Grandchildren enjoyed the pool facilities

10

lisa

Jul 11, 2025

·

Stayed 1 night

I love how it's convenient to EVERYTHING!! We stay here a lot since we live close by. Been coming here for years, even in the winter.

10

Haydee

Oct 18, 2025

·

Stayed 3 nights

The room was very clean, the location of the resort is perfect. The staff very friendly.

10

Craig

Sep 6, 2024

·

Stayed 3 nights

Great location and the swimming pool , slides were great. Lots of restaurants close buy and many exciting things to do.

8

Valerie

Jul 6, 2025

·

Stayed 3 nights

The convenience of the location to everything. The inside and outside pools were great.

10

John A.

Jul 24, 2025

·

Stayed 2 nights

Convenient location.

10

Paz-Tita

May 6, 2025

·

Stayed 3 nights

Central location, spacious rooms, great family amenities.

10

alysia

Apr 24, 2025

·

Stayed 7 nights

Quiet; great location and proximity to pigeon forge and other smoky mountain attractions; great activities and amenities for young kids; very nice staff and service; clean, spacious accommodations. We were extremely happy with our stay and would definitely visit again!

10

Manij

Aug 17, 2025

·

Stayed 2 nights

This was a great porperty to travel with family. Kids loved the water slides and the pool. Location was great, near other activities.

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Dining

No on‑site restaurant or breakfast; most guests cook in their in‑room kitchens or use nearby dining. Vending/snack options can be limited or unreliable, and alcoholic beverages are not offered at the pool areas.

Related guest reviews

10

Dimpled

Jun 20, 2025

·

Stayed 3 nights

Best resort in Sevierville, Tennessee. Only thing I wish they did was serve breakfast, but the fully stocked and full kitchen does accommodates for that. I literally felt like I had my own little apartment during my stay.The water park is not closing till 10/11 PM is amazing!!!!!!! Super responsive staff as well.

4

Jim

Oct 15, 2025

·

Stayed 3 nights

We stayed at numerous hotels and a few resorts. This had to be the worst place ever! Disgusting bathroom, as you can see from the pictures, when we walked in. Dilapidated, run down, and not clean at all. I asked to clean the room and the desk told me it’s a $55 fee!!!? There was no restaurant on site, no access to drinking water and scarce amenities. They told me the pool was heated- not in any sense of the word. It was cold, period. On top of this, the “resort” has an infestation of Stink Bugs. Found myself standing on chairs trying to grab them on the ceilings and curtains. The towels were ripped, frayed and downright old! Would definitely not recommend this place! There are many options in the area, including the Hampton Inn where they actually serve you free breakfast.

10

Samantha

May 21, 2025

·

Stayed 3 nights

The hotel was clean and very kid friendly. Staff were attentive and friendly. Location was excellent. Vending machines that take credit cards instead of cash only would be very useful.

10

Matt

Jul 21, 2025

·

Stayed 3 nights

Cool place, havent stayed in many resorts as we usually stay in a cabin but it was great. What i could imagine is a lower end resort. Needa dining options, though lots of restaurants close

10

Aubrey

Aug 21, 2024

·

Stayed 4 nights

The worse thing about our stay was the toilet paper. Everything g else was great! It’s family and budget friendly, it’s off the main strip but close enough to everything. We especially loved the kitchen (we are a family of 4 so dinning out every evening can get very expensive) and it’s right across from Walmart. Both kids, 16 & 8 had a blast at the water park (us parents did too). Our room was a little outdated, but fresh and clean. The bed was so comfortable and I loved the pillows. Overall, we really enjoyed the Resort, and are already planning out trip back for next year!

10

Katelyn

Jul 24, 2025

·

Stayed 4 nights

It was great. Wish we could have enjoyed adult beverages at the pool area but that’s understandable.

4

Sheryl

Jun 14, 2025

·

Stayed 2 nights

No food at hotel and vending mastines were either all broken or only took cash and they didn’t have a vending machine or a way to give cash. Also, children were screaming all the way up until 12 A.M.

8

Bernadette

Oct 21, 2025

·

Stayed 4 nights

This resort had everything we needed. There is no restaurant or food service on site, but we never use them anyway. The kitchen they have is fully stocked with everything you need. The room and beds are very comfortable. Each building connects so you can take part in any of the indoor activities no matter what the weather is like. The best part is the outdoor area. They take their time and decorate the outdoor area for the fall so well. It's just beautiful!!! We would happily stay here again!

8

Tabatha

Sep 28, 2025

·

Stayed 2 nights

Had a great time. The kids loved it. Lots of swimming indoor and outdoor with wster slides both inside and out. Room was clean lots of room for the kids to not be .. you know "right there" on top of you. LoL!!! The only complaint I had was i wish they would have had some kind of food service like a snack stand for hotdogs or burgers 🍔 something... we had ti eat off grounds or buy groceries which we did both. Our room had a full kitchen with full size fridge so i guess that makes up for it. over all we had a great mini vacay... OH YEAH from our point of view the rooms were very well clean some of the cleanest we saw and we stay in that area a fee times a year at different locations. Hope ive help with any questions you may of had.

8

Robert C

Aug 16, 2024

·

Stayed 4 nights

The people were very friendly and accommodating. Condition was average. In a scale of 1-10, 1 being the worst, I’d say a 6. They advertise multiple amenities that aren’t the best of quality. The putt putt course is unplayable. The movie in the lawn stopped a lot and the mequitos were horrible. Not all arcade games or soda machines were operable. I’d suggest stocking up on snacks and drinks across the street at WalMart. The build a buddy and pillow making wasn’t really worth the money it cost, but it made the kids happy. Very low budget version of build a bear and a pillow. More of an arts and crafts project. But the pool and playground was clean and in great shape. Very shape and always had a well trained lifegaurd on staff that was very attention oriented. I’d for sure go back with our family, but I’d plan to do more off of the resort than on the resort.

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The Resort at Governor's Crossing

Prices for The Resort at Governor's Crossing

Monthly average prices

About this property

Location

Room options

Premium Condo, 2 Bedrooms, Kitchen

Basic Studio, 1 Queen Bed, Kitchen

Deluxe Condo, 2 Bedrooms, Kitchen

Deluxe Condo, 2 Bedrooms, Kitchen, Pool View (3 Queen Beds)

Classic Studio, 1 King Bed with Sofa Bed, Kitchen

Deluxe Condo, 1 Bedroom, Kitchen

Deluxe Condo, 2 Bedrooms, Kitchen, Pool View (1 King and 2 Queen Beds)

Premium Condo, 1 Bedroom, Kitchen

Deluxe Condo, 1 Bedroom, Kitchen, Pool View

Classic Studio, 1 King Bed, Balcony

Guest reviews of The Resort at Governor's Crossing

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about The Resort at Governor's Crossing

Considering this hotel for your Sevierville trip?

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
1 $149	2 $149	3 $139	4 $139	5 $171	6 $204	7 $202
8 $178	9 $159	10 $167	11 $160	12 $180	13	14
15	16	17	18	19	20	21
22	23	24	25	26	27	28
29	30