Name: Courtyard by Marriott Amarillo West/Medical Center
Address: 8006 I40 West, Amarillo, Texas, United States of America, Amarillo, Texas, US
Price range: $129–$212 per night
Rating: 7.27

What guests think

At Courtyard by Marriott Amarillo West/Medical Center, travelers praise the convenient location and many friendly staff interactions, but reviews often cite renovation disruptions, surprise parking fees, and amenities like the pool, hot tub, or bistro being closed or not working.

Cleanliness feedback is mixed, with many finding rooms very clean while others report stained carpets, unclean bathrooms, odors, and occasional pests. Room comfort varies too: some note comfy beds and quiet stays, but recurring maintenance issues include faulty AC, nonworking TVs or locks, and dated finishes. Overall, it suits travelers who prioritize convenience over amenities.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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Facilities

Renovations and maintenance have repeatedly affected amenities: the pool and hot tub are often closed or not hot, and the bistro/bar or computers are sometimes unavailable. Parking carries an added fee in an open lot, and availability can feel limited.

Related guest reviews

4

STEVE

Aug 20, 2024

·

Stayed 1 night

Property was being renovated but not informed on web site. Parking lot closed, had been slurried. Pool was closed, restaurant closed. Lobby no air conditioning. Room was lovely and person who checked us in was lovely. There was another Marriot property a 100 yards away. We should have been informed of the extent of the condition of the hotel.

4

Trisha

Jan 4, 2025

·

Stayed 2 nights

What a joke…nothing worked! Pool and hot tub were out of order, computers did not work, coffee didn’t work, phones didn’t work, fireplace in the lobby didn’t work…and of course we counted on the pool and hot tub. We always book a hotel with both for our kids to have free entertainment. What a disappointment. Take pride in your hotel and fix things when they are broken!

4

DAVID

Jul 11, 2024

·

Stayed 1 night

This property is heavily under construction. The pool is out of service. The front desk told us to call other hotels and see if they’d let us come swim at their pools. The pullout bed linens were not in the room and when I called to inquire, the front desk told me to come get them. The “Bistro” is just a Starbucks inside, and the “made to order breakfast available until 10a” was not available at all. No food options, even at the Starbucks counter. The rooms were fairly nice once you got inside them, but I wouldn’t recommend staying here until they finish their renovations. I expected significantly more from a Marriott property, and the value was way under the cost of the room. Maybe they’ll be done next year?

4

Lonnie

Aug 20, 2024

·

Stayed 2 nights

To begin with the parking lot was closed for repaving, the pool was closed, the onsite cafe was closed... so basically everything you want in a hotel was not available. As far as the room goes, the key card reader didn't work, the refrigerator was set to zero so the food I brought in went to waste and my air conditioner condensation line was clogged so half of the room's carpet was soaked. On the bright side, they were renovating so future travelers might get to take advantage of a nice parking lot, cafe, pool and a functional room. It was also very close to a large variety of restaurants.

6

Kevin

May 9, 2024

·

Stayed 1 night

NOTE: this hotel is currently under renovation (something I wish I had known before hand) with several things not working. That said, the hotel was fairly nice and you can see where they are working to make it better. Our room was nice but the bathroom seemed a little dated. The hot tub wasn't working when we were there but the indoor pool was nice. The staff were also all friendly and helpful.

8

Jay

Nov 25, 2024

·

Stayed 2 nights

They charge for parking. In a city like Amarillo, this is ridiculous.

8

Anita

May 19, 2025

·

Stayed 1 night

The rooms were clean and well supplied. The area around the hotel was clean and safe. The hot tub was not hot. Disappointing after a long day of travel not to be able to get a nice warm soak.

6

Wendy

Jan 10, 2025

·

Stayed 1 night

Rooms were clean and staff was pleasant. However, the pool was closed, and parking is VERY limited, and with a fee.

4

Drew

Jul 6, 2025

·

Stayed 1 night

The hot tub was broken, the workout room air conditioning was not working, the 2nd floor ice machine was broken, our room was hot, there was a buzzing noise that kept us up throughout the night, and the trashcans outside were practically overflowing. I would not recommend this hotel and believe we deserve a refund.

10

amanda

Mar 21, 2025

·

Stayed 1 night

Great hotel in a nice spot, everything was good except hot tub was Luke warm and lots of chemicals. Pool was fine.

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Cleanliness

Cleanliness is inconsistent: some guests found rooms very clean, while others reported dirty bathrooms, stains or odors, and occasional pests.

Related guest reviews

4

miranda

Dec 3, 2023

·

Stayed 1 night

The bathroom was dirty, the tub had a white chalky film and rust. There was also hair in the tub and on the bed. Only 1 set of towels, and the body wash was missing

4

Jessica

Jul 17, 2025

·

Stayed 1 night

The person that checked me in was horribly rude. I was charged $75 I wasn’t expecting and when I asked about it she snapped at me and proceeded to get even more rude. The room is horribly dirty. Stains all over the floor. The windows haven’t haven cleaned. Dust and handprints all over them. The bathroom was dirty.

6

Brandy

Oct 29, 2024

·

Stayed 1 night

Dirt on the floors upon arrival, we found a few roaches, we only had two towels, lobby restrooms had no toilet paper. Bed cover had what looked like a couple drops of blood. Could not get front desk service to answer phone.

8

Jerry

Jul 24, 2025

·

Stayed 1 night

Hotel was clean friendly staff. Would stay again

2

Carlos

Jan 2, 2025

·

Stayed 1 night

Disgusting room And Bathroom!!! I made a complaint and I am still waiting on a partial refund. !!!

2

Jimmy

Jan 3, 2024

·

Stayed 1 night

The room smelled like urine and not sure if it was human or from a dog or cat. The pillows and bedding covers all had a weird smell and my kids and myself were all itchy when laying on it. We stayed since there wasn’t any availability at other places at the moment but I probably got an hour of sleep with how uncomfortable I was. It was supposed to be a pit stop to rest before continue road trip but that stop didn’t help at all. Would not recommend this place to anyone. The front desk lady was friendly though.

10

Cynthia

Nov 24, 2025

·

Stayed 1 night

Staff was fantastic! Nice clean rooms Location is great! We have stayed here often and never have been disappointed!

8

John

Dec 22, 2025

·

Stayed 1 night

Very clean.

10

Tracy

Aug 2, 2025

·

Stayed 1 night

Very clean updated property

6

Anna

Mar 16, 2025

·

Stayed 1 night

Not clean. Toilet was dirty inside and out. There was urine on the floor. We checked in late and since we have young children we decided to clean the bathroom ourselves and not have the hassle of changing rooms. When I wiped down the floor it didn’t appear to have been cleaned for a very long time. The tile is dark and on a white towel it left black dirt and grime. We had to ask for sheets for the pull out couch and had to go to the desk to get swim towels. They were given without a problem it was just a hassle to keep going back to the front desk. $12 for parking is ridiculous and not posted anywhere on hotels.com.

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Rooms

Guests frequently praise comfortable beds and decent room size, but recurring issues include dated decor and equipment problems such as AC not cooling, TVs not working, and unreliable door locks or key cards.

Related guest reviews

10

Shawn

May 18, 2025

·

Stayed 1 night

Great customer service and clean. Bed is super comfy. Shower is awesome

6

Korey

Jan 13, 2025

·

Stayed 1 night

Was okay for an overnight stay. Property needs a little maintenance. Light out in room and tv didnt work. We were tired though so went straight to sleep

8

Benjamin

May 29, 2025

·

Stayed 1 night

Beds were comfortable, nice size rooms

6

Aubrie

Feb 27, 2025

·

Stayed 1 night

Staff were great and easy to work with. Our room had trash on the floor but otherwise it was clean. We got in late and our room was 85 degrees when we got in. The tv also did not work. Remote would light up but it just would not turn on. Breakfast was nice.

10

Catherine

Jul 2, 2025

·

Stayed 1 night

It was very nice. Room was clean and very spacious.

2

Danny

Oct 2, 2023

·

Stayed 1 night

The air conditioner would not work properly in our room, it smelled musty

8

Jonathan and Jennifer

Jun 15, 2025

·

Stayed 1 night

Comfortable bed and pillows. Good location. Clean room.

10

Cheryl

May 25, 2025

·

Stayed 1 night

The ADA room was exactly what was stated on line. Beds were very comfortable! We enjoyed our stay very much!

8

Bill

Jul 28, 2025

·

Stayed 1 night

My family loved the room and property. The staff were great! And the curtains on the huge window blocked all the lights. I could sleep all day!

6

Gary

Dec 13, 2024

·

Stayed 2 nights

The property was average and nt well maintained. We stayed 2 nights, and no one cleaned the room or provided clean towels. The tv flickering off and on could cause epileptic response.

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Service

Many guests describe staff as friendly and helpful, with some standout front desk experiences. Others cite rude or slow service, long check-in delays, and difficulty resolving billing issues.

Related guest reviews

10

Desira

Feb 20, 2025

·

Stayed 1 night

Every one of the staff was amazing from checking in, talking with the cleaning ladies and checking out. It’s a nice quiet hotel. Have more trips planned to Amarillo will definitely be staying here for those times, as well. Oh and it’s a great price!!

4

Amy

Sep 19, 2025

·

Stayed 1 night

I am very disappointed, I was charged by hotels.com which was expected and then I was “ mistakenly” charged by the hotel. I have called 5 times and was told 3 different stories. First I was told I would be reimbursed in 3 business days, then 3-10 and then I was told it would be 10 minutes! Lastly, I was told the GM is busy and would call me back. Two more phone calls and 15 days later I still have not been reimbursed. It is only $130, but still what if this was their $.

4

Jessica

Jul 17, 2025

·

Stayed 1 night

The person that checked me in was horribly rude. I was charged $75 I wasn’t expecting and when I asked about it she snapped at me and proceeded to get even more rude. The room is horribly dirty. Stains all over the floor. The windows haven’t haven cleaned. Dust and handprints all over them. The bathroom was dirty.

10

Magda

Oct 21, 2025

·

Stayed 1 night

Staff was excellent

10

Cynthia

Nov 24, 2025

·

Stayed 1 night

Staff was fantastic! Nice clean rooms Location is great! We have stayed here often and never have been disappointed!

10

Molly

Mar 27, 2025

·

Stayed 1 night

Check in girl Janay was awesome and kind. Beds are very comfy.

10

Thomas

Sep 12, 2024

·

Stayed 1 night

Marriott must train their staff to be very helpful and courteous. Everyone was knowledgable and very helpful.

4

Ronald

Dec 23, 2022

·

Stayed 19,348 nights

We arrived around 11:30pm to check in. There was one employee working, Stephanie, and a line of 3 people ahead of us waiting. The first people had some sort of issue and she did not wrap up with them until right at midnight. I assumed it would go faster once they were gone, but no. We did not end up getting to our room until nearly 1am. Stephanie was typing information in with a single finger, and leaving the front desk in the middle of interactions for several minutes at a time with no explanation. When we did get to our room it was fine, but a conditioner bottle had been left from a previous guest which makes me question how well it was cleaned if that was missed.

10

Diego

May 15, 2025

·

Stayed 1 night

The property is in excellent condition and the staff from check-in to check-out is very friendly and always professional and with a smile. A very good hotel.

10

Rose

Aug 6, 2024

·

Stayed 1 night

Exceptional staff

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Location

Convenient off I-40 with many restaurants within walking distance; several guests felt the area was safe. A few found the entrance hard to locate.

Related guest reviews

8

Valerie

Mar 28, 2025

·

Stayed 1 night

Pleasant Stay Marred by Hidden Parking Fee at Amarillo Courtyard Our recent stay at the Courtyard by Marriott in Amarillo, Texas, located off I-40, was a mixed bag. As first-time guests, we were initially impressed by the hotel's attractive exterior and welcoming atmosphere. The check-in process was smooth, with a friendly and efficient front desk representative. However, our positive impression was quickly dampened when we were informed of a $12 parking fee during the final stages of check-in. This fee, while not exorbitant, came as a complete surprise. We had not seen any mention of it during the booking process or on the hotel's website at first glance. Upon closer inspection, we discovered that the parking fee was hidden behind a secondary click, requiring users to delve deeper into the website's information. While the hotel itself was pleasant and the staff courteous, the lack of transparency regarding the parking fee left a sour taste. It felt like a hidden cost, and we believe such fees should be clearly and prominently displayed on the initial booking page or website. Pros: * Attractive and well-maintained hotel. * Friendly and efficient front desk staff. * Convenient location off I-40. Cons: * Hidden $12 parking fee, not clearly disclosed on the website. * Lack of upfront transparency regarding additional costs. Overall: The Courtyard by Marriott in Amarillo has the potential to be an excellent choice for travel

10

MARLENE

May 22, 2025

·

Stayed 1 night

Comfortable bed and great shower pressure. Good off and on from I 40. Nice guy at Starbucks counter.

10

Divenus

May 14, 2025

·

Stayed 1 night

The convenience of location, and staff pleasant attitude.

10

Devion

Dec 1, 2024

·

Stayed 1 night

Good spot close to allot of resturants

10

Helen

Aug 26, 2023

·

Stayed 2 nights

Our stay was a result on an unexpected medical situation. The staff could not have been nicer and accommodating. Very close to the interstate. A short drive to the medical complex.

8

Lee

Aug 14, 2025

·

Stayed 1 night

Nice and convenient for travelers. There are several dining options right next door, we walked to Kabuki Japanese steakhouse, had a good dinner and enjoyed watching the chef. The hotel could use some updates, the beds especially, but the rooms were clean and comfortable. Would stay again.

10

Michelle

Oct 18, 2024

·

Stayed 1 night

Nice rooms in a good location.

8

Susan

Feb 26, 2023

·

Stayed 1 night

I had to circle around many parking lots to find the entrance and it was dark and cold, hard to see.

10

LuAnn

Aug 2, 2025

·

Stayed 1 night

A lot of food options within walking distance.

10

Dennis

Oct 22, 2023

·

Stayed 1 night

Nice property. Easy to get to and parking was fine.

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Dining

Breakfast is pay-only and value or availability were inconsistent, with the bistro, bar, or Starbucks options limited or closed at times. Some guests enjoyed the on-site food when available.

Related guest reviews

6

Robert

Sep 20, 2024

·

Stayed 1 night

Thought it was a reasonable price until separate charge for parking and breakfast. Who charges for parking in a wide open lot? Probably wouldn't use Courtyard in the future.

8

Melissa

Mar 28, 2025

·

Stayed 1 night

The room and property were clean. The staff and service were great. Paying to park in a normal parking lot, not so great. Breakfast buffet not great and definitely not worth the price.

2

Doreen

Oct 13, 2023

·

Stayed 1 night

Website said bar and bistro, there was not

8

Victoria

Oct 16, 2023

·

Stayed 1 night

The room was amazing and a great price! It was a great amount of space for my family. The check in process was less friendly. It was extremely unfortunate that the bar was closed and no breakfast offered over the weekend since that’s a big reason we booked.

6

Greg

Aug 10, 2024

·

Stayed 1 night

Inform possible clients of the condition of the check in area and No breakfast facilities at all. I would have made a different choice for my stay

8

Laura

Jul 13, 2025

·

Stayed 1 night

Things were clean and the bed comfortable. My advice would be to make sure that if breakfast is offered that it says free breakfast. I thought it would have a free breakfast, but it actually had an option to dine in and pay for breakfast. For someone that has a large family, I enjoy the convenience of the free breakfast that other hotels provide.

6

Alicia

Oct 7, 2023

·

Stayed 1 night

The hotel was spotless and the beds were comfortable. We got to our room and the tv cable was out. We tried everything we could but never got it working. I booked this hotel because of the continental breakfast but how I was surprised to learn that they don’t serve breakfast on the weekends. They also charge for breakfast which is outlined in the property details. I personally won’t be returning to this hotel or brand if this is the same across the board. These may seem like minor inconveniences but when you’ve been driving for 12-13 hours, the little things matter. The biggest inconvenience is advertising that you have free breakfast then you wake up to “we don’t serve breakfast on the weekends but coffee is available to buy.” When I have coffee in the room.

4

Ronald

Oct 2, 2024

·

Stayed 1 night

Tried to order a drink and something to eat. Nearly everything my wife and I tried to order was unavailable because they were out of all or some of the ingredients. Even something basic like an olive (or two) for my martini.

6

Glyn

Feb 16, 2024

·

Stayed 1 night

I was disappointed that the restaurant was not open for dinner or breakfast.

10

Marcia

May 21, 2025

·

Stayed 1 night

The room was nice & clean. The restaurant food was very good. I liked that check out is at 12:00 Received complimentary bottles of water.

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Month	Average price
January	$108
February	$108
March	$113
April	$113
May	$120
June	$164
July	$154
August	$119
September	$120
October	$122
November	$112
December	$103

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18 $172	19 $138
20 $132	21 $138	22 $135	23 $137	24 $135	25 $135	26 $136
27 $129	28 $138	29 $138	30 $138

Su	Mo	Tu	We	Th	Fr	Sa
				1 $135	2 $139	3 $135
4 $129	5 $131	6 $136	7 $135	8 $174	9 $137	10 $131
11 $130	12 $139	13 $131	14 $131	15 $137	16 $212	17 $136
18	19 $168	20 $180	21	22	23 $212	24 $139
25 $130	26	27 $200	28 $179	29 $206	30	31

Courtyard by Marriott Amarillo West/Medical Center

Prices for Courtyard by Marriott Amarillo West/Medical Center

Monthly average prices

About this property

Location

Room options

Room, 2 Queen Beds

Room, 1 King Bed with Sofa Bed, Balcony

Room, 2 Queen Beds, Hearing Accessible, Balcony (Accessible Bathtub)

Room, 2 Queen Beds, Hearing Accessible

Room, 1 King Bed with Sofa Bed, Hearing Accessible

Room, Multiple Beds

Room, 1 King Bed, Hearing Accessible (Accessible Bathtub)

Room, 1 King Bed, Hearing Accessible (Roll-In Shower & Transfer Shower)

Suite, 1 Bedroom

Room, 1 King Bed with Sofa Bed

Room, 2 Queen Beds, Hearing Accessible (Accessible Bathtub)

Guest reviews of Courtyard by Marriott Amarillo West/Medical Center

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Courtyard by Marriott Amarillo West/Medical Center

Prices for upcoming dates