Comfort Suites McKinney-Allen

yes

Check in was amazing the Front desk lady was beyond GREAT! Will definitely use this hotel again if we travel that way again:)

I DO NOT recommend anybody staying at this hotel! My family and I checked in to this hotel and before we could even unpack to change I found dead roaches in the phone by the bed and around the room. When I went told the front desk lady she said there was nothing she could do and I asked for a refund and again said there was nothing she could do till her manger comes in. Well manger comes in the next day and denies my request for a refund. Yes I have pictures and showed them.

The room was dirty and the carpet was stained (badly near the refrigerator). The ice machine was out of ice.

Went down for breakfast at 9:15am, waited until 9:25am and went to front desk to advised all breakfast items were empty and we had not seen an employee in the area.