La Quinta by Wyndham McKinney

We did not stay, we drove 30 miles because you advertised a swimming pool. It was closed down. We cancelled and want a refund. Thank you 405 431-7730 Greg lynch Sandy Irvin

Pool was green with algae, couldn’t use it, place in need of renovation. Staff were good and helpful

The pool was closed. I think i got bit by a bedbug!

Pool was closed so was not able to swim. Sat in the hotel to all Saturday with nothing to do.

We had a 6 night stay. The elevator went out on our first day there and was not fixed until the evening before our check out day. We had to climb up and down 4 flights of stairs as we were on the 4th floor. The hallways were not air conditioned and our room was so hot we had to go to Walmart and buy a fan to help circulate the air. The pool was a health and safety hazard. Dark green with tons of disgusting dirt and who knows what else floating in it. I never once saw anyone use the pool during my stay due to the pool condition. I used the guest washing machine but when I went to use the dryer, it was broken. No signs were up indicating any issues with it. Staff was not willing to help in any way and I was stuck finding an open laundromat 20 minutes away at 10pm to get my clothes dried. The amount of pigeons and pigeon droppings right outside the front door, blowing in your face was a health hazard. Continental Breakfast was the exact same thing every morning for my 6 day stay. Staff did not come to change linens or provide replacement towels. I had to go ask for more towels and was told they didn’t have any and that they would bring me some when they had them washed. Hours later I still had not received towels and had to go back down the 4 flights of stairs only to be met with rude front desk staff who informed me that they didn’t have towels still and that they don’t bring them to us, we have to get them from them.They refused any compensation at all. Don’t stay here.

The room looked as if someone, at sometime decided to mistreat your property. The door for your tv/ fridge was busted up at bottom, fridge fell out of cabinet, when trying to open, and misc dings and dents throughout the room/ bathroom, from idiots that mistreat hotel rooms.The beds were SUPER COMFORTABLE, cold air conditioner,, and room was clean! Really wish there was not just one ice machine, and vending machines instead of high dollar soda, misc fridge at front check in.

All was good in the property however their business service that was advertised in the description never worked. The Pc was broken and printer was out of commission had to drive to staples to print out 40 pages for $20. Was not very happy since I needed printing and pc service and made sure this hotel had a buisness service call them and ask if it working before renting out their conference meeting room.

Lift broke as soon as we checked in and was not repaired for 3 days. Room we assigned is on fourth floor and need to take stairs every time

Parking was good. Didn't really deal with the staff except check in. Pool was green and unusable during our entire 6 day stay and that's why we booked this place. Breakfast was so so. Waffle maker was down 1 of the day's. Rooms had really dirty floors. Could not walk barefoot. We've stayed here once before and it was great 4 years ago. Will not stay again. Oh, and the toilet paper was the worst ever. Also the orange juice was really watered down. Plus, it's a dog friendly place and that's all we heard all day was dogs barking. They don't do anything about it. Also the public restroom is in need of serious maintenance.

Elevator was broke down when we arrived, when we waited a couple hours they said they had fixed it. 8:00 PM the elevator went to the second floor, our floor. we got out, but the three people left in the elevator had to walk up the stairs to their floor. It was broke again. They did not get it fixed until around 10 am the next morning. The carpet was dirty and torn in two places. We had only two bath towels no room service to clean our rooms when we called down for more bath towels, we had to get them ourselves. We only had one chair in our room. It looked like when somethings broke. It was never replaced. We will not stay here again.

The hotel smells damp and looks dirty and very old.

We had hair on our bedding and had to go and request new linen

The beds we slept on had hairs as if the covers/sheets had not been washed. The carpet in the room had holes and there was a strong smell that went "away" after turning on the AC that by the way made a lot of noise. We also went to use the pool and noticed how people would leave the back door opened on purpose which is a huge safety issue for us. We went out to grab dinner and when we came back which was around 11pm we noticed the door by the pool was once again wide open. We ususually don't complain, we know the price was very affordable but becuase of the area it was in (Allen/McKinney) we didn't think it would be this bad.

It was infested with roaches. I killed at least 10 and not sure how many my wife killed. Any time you went in the bathroom and turned on the light they were every where

It is not as described online. Very dirty

Poor washroom, hair on bed

Dirty sheets. Bugs. And mean staff.

I love that it is pet friendly but the hallways smell. The elevator walls need painting, the bathtub was gross and they never cleaned the room or brought new towels. The breakfast was gross. Never again.

The hotel smelled weird and needed updating. The pool was dirty and had a patio chair at the bottom of it. Found roaches in our room at 10 PM so had to wake my kids up and go down to speak with the front desk. I asked to check out, but they asked me to move to another room. I inspected the other room very closely and it seemed ok. I appreciated the way the front desk agent handled the situation, but probably wouldn’t stay again.

I would not stay here again due to the fact that the room was not clean had a lot of black bugs everywhere, and even the ice bucket was full of some liquid that reeked of urine. The hotel itself was older and just needed a really good cleaning.

Our tv wasn’t working correctly. The sound did not work on NBC most of the time.

Overall this was just a place to stay. area of the hotel was good seemed safe. Easy access to the highway and gas station. The property is dated and could use some enhancements. Heater never got warm so room was freezing cold. No extra blanket in the room and those provided were like sheets. The walls are super thin and made it hard to get rest. Could hear the person above walking sounded like they would fall threw the floor hall way noice easily heard.

The desk clerk was nice but the room was terrible. It smelled terrible, the tub was sprayed with some kind of coating that pealed, the fabric on the chair was ripped. Very disappointing for a LaQuinta.

The bed was really comfy. The TV was cracked and small. The room had a funny smell. And the bathroom was just okay.

Pay the extra $15 and stay somewhere nicer down the street. Dirty. Outlets don’t work.

Overall stay suited our needs, a place to shower and sleep. Bath tub was peeling and blinds didn’t operate properly.

It was a good stay. But the WiFi kinda sucked.

It's a bit run down. Not horrible, but carpets, trim, doors have seen better days. The whole elevator button panel moves when pressed. No place to hang a towel - hook on bathroom door was missing, just the bracket. No towel rods/rack. Some of the clientele were loud; I could smell weed sometimes. My worst criticism is for the TV. Besides the TV being small, the universal "Clean Remote" had no 'guide' button. Just up/down channel buttons plus a number pad - with the enter button in a totally different place at the bottom of the remote - so it's hard to use with one hand. Some of the channels are guides that show what's on certain channel ranges, but the only way to find the guides is to stumble upon them. When you want a specific channel, you have to manually type in the number, such as 40, but there are multiple channels with that number, i.e. 40-1, 40-2, 40-3, etc., and when you type 40 you just get static and have to hit up/down from there. Have to memorize all the channel numbers you want to watch, and the guide channels too. Lame. Fail. At least the remote was clean. Probably. Hopefully. Besides all that, the place is cheap and conveniently near the tollway. Bed was decently comfortable. Plenty of hot water. Room itself was reasonably clean looking and didn't smell. AC worked well, although was kinda loud.

I want a full refund. I stayed only 2 hours because people where slamming doors and being loud.

Staff was excellent and very helpful, room was sub par, showing many signs of age and use. There were stains on the sheets and several hairs on the floor that no way were ours. There was an ironing board but no iron, peeling paint in the bathroom and a broken toilet seat. The room was nice and dark but the walls were thin, offering much noise from surrounding rooms and hallways. Nice breakfast. The entry and breakfast area were lovely.

Very clean, kind staff, well lit parking.

Had to walk through large amounts of bird poop to enter building. Carpet very dirty, stained and smelled.surrounded area’s dirty. Person living in a car in parking lot. Never stay there again.

Great service with amazing staff

Room always smelled damp and humid. We asked for our room to get cleaned and housekeeping never showed up any of the days. We asked for towels one night and the lady in the front desk (night shift) told us they had no towels and gave us four small body towels.

Noone at desk for checkin the whole stay sign was up and aleays had to find the rep. Blood in blanket ewwwe. The guy at frint desk when looking fir gim for some cofee for room was sitting to the right like going behind wall by desk was sitting smoking a vape what the heck? Asked fir coffee he said there is some in room i said decaf i would like regular he said whats difference?!? What??? Rest of interactions with hotel staff were so friendly and nice.

I did the pre check in online. But then when I got there they had to recheck me in they said they have to do that to everybody. So why waste my time doing the pre-checking.

Not enough towels in the room the ceiling was leaking iron they gave us messed up clothes the cleaning service and service is not good. The staff at the front desk overnight so special is not friendly at all very rude attitude and every time we call for a service oh, we have to come downstairs And there was no kind of support or Customer Service presented as those while when you come enter the premises, welcome or anything like that so I was very unhappy with my stay Requested for one extra hour for the late checkout and the lady at the front desk was so rude. She literally told no and we were in the training so there was no point for me to check out at 11 o’clock because the training was ending 1130 so by 12 o’clock, I can check out and she was very rude to say me oh I can’t but other person in the morning said oh that was never a problem but why they keep on sending emails that to check out otherwise there is a fee which they will charge on the credit card

Gary at the front desk helped us with a bespoke problem—-really appreciated it and meant a lot to the family. Shout out to Gary!

Dustin at the front desk was awesome. Stayed here twice and will again.

Staff very friendly. Rooms are clean and comfy

Very clean, more on the average side. It's not really close to anything except for the highway which actually is a plus.

The hotel was nice and clean and a lot of shopping options close by. Within a few miles from the historical downtown area.

Excellent, love the view. Quiet street, safe parking well lit. Clean, well maintained.

Located in a safe location within driving distance to local restaurants and away from the busy Dallas area.

It was close to all the outdoor concert events.

The property was easy to get to and from. Easy access

Great location for my needs. Although between two major highways room was quiet. Needs some maintaintence

Good area

Location was good, right off of 121, but not much close. No restaurants or shopping within several blocks, but seemed safe and was quiet.

Convenient to 121, plenty of close by restaurants and shopping

I recently stayed at La Quinta and had a fantastic experience. The rooms were clean, comfortable, and well-equipped with all the essentials. The staff was exceptionally friendly and accommodating. The location was convenient, close to several restaurants. One of the highlights was the complimentary breakfast, with a good variety of options that were fresh and tasty. The Wi-Fi was fast and reliable, perfect for anyone needing to work or stream. The beds were comfortable, and the room was quiet, providing a restful night’s sleep. Overall, La Quinta offers excellent value for the price. I’d highly recommend it to anyone looking for a comfortable, affordable stay with great service.

Couldnt get wifi to work. Efgs and sausage was cold on the hot breakfast. Not a good selection. Very slim pickings

The breakfast was quite good. Our room was quiet. Check-in was quick. I would stay there again.

My stay was good but the the breakfast eggs were cold.

Breakfast was a joke,no fools,bagels,toast Bath tub clean but needed caulking around it

Parking was good. Didn't really deal with the staff except check in. Pool was green and unusable during our entire 6 day stay and that's why we booked this place. Breakfast was so so. Waffle maker was down 1 of the day's. Rooms had really dirty floors. Could not walk barefoot. We've stayed here once before and it was great 4 years ago. Will not stay again. Oh, and the toilet paper was the worst ever. Also the orange juice was really watered down. Plus, it's a dog friendly place and that's all we heard all day was dogs barking. They don't do anything about it. Also the public restroom is in need of serious maintenance.

The staff was great, the breakfast was great and couldn’t ask for a better spot to stay

Older hotel. Not very clean. Very limited breakfast

The breakfast was cold. My husband trashed his breakfast. I took mine to the room to warm in the microwave. The bathroom was nasty. Someones hair all on the floor. I refused to get in that tub. The tub was chipped out around the stopper and rusted. Tub wall corner was molded. The toilet would not flush most of the time. My husband would have to fix toilet to flush. The floater needs replacing. You never saw anyone at the front desk to tell anything too and I did not call out on that phone. Noone was at the front desk when we checked out. Like they did not want to hear anything. We just left the key cards on the counter and left for checkout.

Little girl that checked me in was very friendly. Cons: they did not have ANY plates for breakfast so if you wanted a waffle you had tear it into pieces &put it in a bowel. Could not get half of the tv channels