Name: Best Western Plus Southpark Inn & Suites
Address: 120 W Rieck Rd, Tyler, Texas, United States of America, Tyler, Texas, US
Price range: $67–$96 per night
Rating: 7.9

What guests think

At Best Western Plus Southpark Inn & Suites, guests frequently praise the friendly staff, generally clean, quiet rooms, and convenient location near shopping and dining, though feedback also notes an aging property with occasional maintenance issues and inconsistent housekeeping.

Facilities draw mixed reviews, with repeated reports of elevator problems and some amenities like the pool, hot tub, or vending machines being out of service, while others mentioned a working outdoor pool and a small fitness room. Breakfast is often described as good with decent variety, but several guests cite inconsistent quality and occasional lapses such as undercooked items or service not set up on time. Room comfort varies: some find beds and air conditioning comfortable, while others mention worn furniture, older mattresses, musty or smoke odors, thin walls, and sporadic in-room equipment issues. Overall, expect a convenient, budget-friendly stay with variable upkeep.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Elevator reliability is a recurring problem, and several amenities (pool, hot tub, vending, and laundry) were reported out of order at times; parking is generally adequate though a few guests found it inconvenient. Others noted a clean outdoor pool and a small fitness room.

Related guest reviews

4

Lewis

Apr 27, 2025

·

Stayed 4 nights

Very tired hotel, lift did also not work

2

Jeremy

May 26, 2024

·

Stayed 2 nights

A/c broke, pool closed, vending broke, no drinks at breakfast. Ended up checking out a day early because of it.

6

Angelia

Feb 10, 2025

·

Stayed 2 nights

Rooms were nice, clean, and well maintained each day. ISSUE with the elevator reported to the evening desk assistant who did not appear concerned. After lowering from the 2nd floor to the 1st, the elevator did not signal. The doors finally opened after pressing 1 several times but just after opening, the door started to close. The elevator door required shoving to open completly. I took the steps the remaining days of my stay but notice the elevator delayed with other guest.

10

George

May 19, 2025

·

Stayed 2 nights

This hotel was absolutely amazing!!!! We came to celebrate my Great Nieces graduation. Checking in was a breeze & the room was big, spacious, and clean. The shower was hot and refreshing and the breakfast was absolutely awesome with a plethora of food options. It's also conveniently located across the street from The Broadway Shopping Mall as well as a plethora of restaurants. The outdoor pool was crisp and clean and had a nice fitness center as well. Overall, this hotel is definitely worth staying at.

2

Cody

May 10, 2025

·

Stayed 7 nights

Only decent person was Collin. On top I got stuck in the elevator for 5 mins and my wife and 2 kids a different time all together for 10 mins and nothing was done about it I need this to be remedy just poor service for 850 dollars

8

Joshua

Jun 27, 2024

·

Stayed 1 night

Didn’t like the parking

6

Teresa

Dec 30, 2023

·

Stayed 1 night

Particularly appreciate the updated bathroom/shower. I had a hard tim finding a parking space.

8

Gina

Feb 17, 2025

·

Stayed 3 nights

The property was good. Down side was the elevator was unreliable. It needed maintenance.

8

Jacqueline

May 25, 2024

·

Stayed 1 night

There were many amenities out of order. The pool, the hot tub, the juice maker, the washer and dryer, the vending machine.

8

Andres

Nov 8, 2024

·

Stayed 1 night

Overall, this hotel was perfectly fine for a quick one night stay. Felt safe in the neighborhood. Well lit parking. Bedsheets and towels need to be replaced. Very scratchy.

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AI-generated summary based on recent guest reviews

Cleanliness

Many guests found the property clean, but cleanliness is inconsistent with reports of odors, hair or stains, damp or sticky floors, and occasional mildew or smoke smells.

Related guest reviews

10

eric

Dec 5, 2024

·

Stayed 1 night

Nice hotel very clean

6

Albert

Dec 11, 2024

·

Stayed 1 night

The bathroom floor was filthy. I could feel a sticky film on the tile when barefoot. When stepping in the shower or towel after stepping on the floor, there was dirt coming off my feet. Also, the carpet was worn to the concrete in a certain area of the floor.

8

Lana

May 6, 2023

·

Stayed 1 night

The room smelled very musty and the carpet felt wet.

10

Jamie

Feb 23, 2025

·

Stayed 2 nights

The room was very clean.

4

Evangeleen

Feb 2, 2025

·

Stayed 2 nights

Bathroom lights were burnt out, hair on the "clean" towels, fecal matter on the back of the toilet seat, unknown substance on the bed cover. Asked for new towels and were given more which also had black hair on them. Could hear the "neighbor" all night long. Breakfast not good but was stocked.

6

Katherine

May 31, 2024

·

Stayed 1 night

Outside of hotel is fine. Check in was simple. Lobby smelled overly chemically cleaned. Room was supposed to be non smoking.. smelled like stale cigarettes. The carpet was very old and gross. Bathroom was not clean, couch was in horrible condition. Bed was comfortable and clean though. Decent enough for one night, wouldn’t stay again.

2

KELLY

Dec 27, 2024

·

Stayed 1 night

Staff is really friendly and helpful. When I got to my room I had to shove the door open it was stuck. The room has an odor not sure what all it is. Bathroom floor sticky and grime. Bed linens had stains and stunk also. Try to sit on one side and it was still damp from no telling what. I stayed a couple of hours the left at 330 am. No one was there for me to talk to at checkout. I also didn’t realize this was a smoking hotel. From the time I opened my door until I got outside it was thick of cigarette smoke. The only reason I didn’t leave was I could not afford to leave. Would never go back and can never recommend unless some serious changes were to be made.

6

Krisanne

Apr 17, 2025

·

Stayed 1 night

Noticed the staff standing around with nothing to do - alot. Would like to see more fresh fruit among the breakfast service. Floors in room seemed dirty in room.

8

Michelle

Dec 14, 2025

·

Stayed 2 nights

Nice clean room. Check in staff was very friendly! Breakfast was good with menu item options. Some repairs need to be done on the room (leaky shower, door “kick plate” was partially unscrewed and sticky out where someone could get scraped & air unit was missing all it buttons so we had to guess which was heat & ac.

8

Saundra

Aug 15, 2025

·

Stayed 1 night

Toilet too low to the ground. Found hair in the shower.

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AI-generated summary based on recent guest reviews

Rooms

Rooms range from comfortable and spacious to dated and worn, with repeated mentions of aging or uncomfortable mattresses, removed or missing seating, thin walls, and occasional A/C, TV, or remote issues. Some guests reported good sleep and effective cooling.

Related guest reviews

8

Michael

Sep 28, 2024

·

Stayed 4 nights

The bed was excellent.. got good sleep

8

Tamra

Apr 28, 2023

·

Stayed 1 night

The hotel was conveniently located near dining, shopping, and entertainment. The room was clean but the furniture was all very worn.

6

Maria

Jul 22, 2025

·

Stayed 2 nights

The 2 king beds suite needs replacements. Sofa bed was to old and 1 tv didn’t work.J

10

Phillip

Aug 17, 2024

·

Stayed 1 night

Great bed and pillows. Slept great!

8

Robert

Oct 20, 2024

·

Stayed 1 night

Photos showed a recliner in the room but was told they took them out to replace them. Just a big empty spot where recliner should be.

6

Juan

May 15, 2023

·

Stayed 1 night

Service was good. One king bedroom with no chair or sofa and no coffee table. Very inconvenient. Water doesn't drain neither in the tube and in the sink. which is nasty and disgusting. I could feel the mattress the springs of the mattress so hard. the rest was not pleasant.

8

Shannon

Mar 23, 2023

·

Stayed 1 night

The room was very nice, but had an odd smell. The rooms adjoined were pretty noisy so that indicated thin walls. But other than that my stay was great.

6

Cynthia

Mar 1, 2025

·

Stayed 1 night

This is our third day here. This hotel is very doable for the price and location we needed for staying the night in Tyler. One thing I’ve noticed since we’ve been going there the last couple of years is that the rooms are starting to get a little run down. It’s a pretty average hotel room, I guess I would be depending on your expectations.🙂

2

DanielJody

Sep 27, 2023

·

Stayed 1 night

Hotel is dirty and dingy. The a/c was old with worn out buttons and the room was hot. The walls and floors are paper thin and you can hear everyone above and beside you. The bed was old and uncomfortable. I got NO sleep. Terrible experience. I would NOT recommend this hotel to anyone. There are a lot better options in Tyler, Texas.

6

Tammy

Aug 29, 2025

·

Stayed 1 night

The staff was very nice and the hotel was clean. But the mattress needs to be burned. You could feel the springs and it was so lumpy and thin. It was so bad I almost went to sleep in the car. The car, would no doubt have been more comfortable than the mattress.

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AI-generated summary based on recent guest reviews

Service

Staff are frequently described as friendly, courteous, and helpful, but responsiveness can vary on maintenance or housekeeping requests, and a few guests reported rude or unhelpful interactions.

Related guest reviews

10

Lorena

Mar 25, 2025

·

Stayed 1 night

Service was wonderful

10

Margie

Mar 18, 2025

·

Stayed 1 night

Friendly & helpful staff

10

Shucorey

Jul 12, 2025

·

Stayed 2 nights

The front desk was very polite on at 3 shifts & professional.

6

Karen

Jun 10, 2024

·

Stayed 3 nights

Overall the room started clean. However, if you stay multiple days they do not come in to clean the rooms. I had to bring our trash out to the carts cleaning other rooms of people who had checked out. She swapped out our towels there. I had stopped by the front desk on our way out that morning and the lady working the desk was not happy about my request to freshen the room. We had checked in two days prior, I didn’t think that was an unreasonable request. She did not add our room to the list to clean so I had to take care of it myself. The ladies cleaning the other rooms was more than helpful but it was disappointing that the request I had made in the morning was not put on the list. If you are staying multiple days it would be in the properties best interest to maintain the rooms by taking trash out and swapping out the towels.

2

Cody

May 10, 2025

·

Stayed 7 nights

Only decent person was Collin. On top I got stuck in the elevator for 5 mins and my wife and 2 kids a different time all together for 10 mins and nothing was done about it I need this to be remedy just poor service for 850 dollars

10

Lauren

May 31, 2023

·

Stayed 3 nights

The Staff here are wonderful and go above and beyond in their duties to guests.

4

Diana

Sep 16, 2024

·

Stayed 1 night

Breakfast cold. Room was smelly and outdated. Checkin staff was unfriendly. Hardly could get her to answer any questions. Cleaning staff and breakfast cook were friendly though.

4

Craig

Dec 30, 2024

·

Stayed 2 nights

When I got into my room the inside door handle fell off. After working to get it back on and open the door, I went to the front desk and immediately reported it. I was told they would let maintenance know to fix it the next day. ( I wasn’t even given an option to move to another room!! And the hotel was not full so there were other rooms.)Then within about 6 hours I had to have my keycard reprogrammed because it would stop working. I was blamed by the clerk and told that I must be demagnetizing it. I explained that I didn’t have anything magnetic to demagnetize it. The clerk did not respond. I had to go back to the front desk and tell them about the door handle again the next day and they acted like I was bothering them. I was told that maintenance had been notified while she got on the phone and called maintenance in front of me. I have been to this hotel many times over the last 10 years and this was by far the worst customer service I have experienced.

10

Reno

Sep 13, 2024

·

Stayed 3 nights

Staff was extremely helpful !

8

Michelle

Dec 14, 2025

·

Stayed 2 nights

Nice clean room. Check in staff was very friendly! Breakfast was good with menu item options. Some repairs need to be done on the room (leaky shower, door “kick plate” was partially unscrewed and sticky out where someone could get scraped & air unit was missing all it buttons so we had to guess which was heat & ac.

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Location

Consistently praised as convenient and generally safe, close to Broadway Square mall, the hospital, and many dining options.

Related guest reviews

10

Pamela

Oct 23, 2024

·

Stayed 2 nights

Location was excellent it was easy to reach the hospital. We were there for medical reasons. Many eateries within walking distance.

10

Nerie

Apr 28, 2025

·

Stayed 1 night

Very convenient

8

Gwendolyn

Sep 23, 2024

·

Stayed 1 night

Hotel was in good area with dining options and a Walgreens store. It was quiet and clean, and the room had plenty of space. Staff was quite pleasant. Breakfast was the usual "free" fare. Be careful with the water temp in the bathroom. It was set too high. The rate was good and I would stay again.

10

George

May 19, 2025

·

Stayed 2 nights

This hotel was absolutely amazing!!!! We came to celebrate my Great Nieces graduation. Checking in was a breeze & the room was big, spacious, and clean. The shower was hot and refreshing and the breakfast was absolutely awesome with a plethora of food options. It's also conveniently located across the street from The Broadway Shopping Mall as well as a plethora of restaurants. The outdoor pool was crisp and clean and had a nice fitness center as well. Overall, this hotel is definitely worth staying at.

8

Abby

Apr 17, 2023

·

Stayed 1 night

Easy to find, close to the mall and dining and safe.

10

Karen

Nov 30, 2025

·

Stayed 1 night

Clean, comfortable, close to food and shopping.

8

Theodore

Dec 9, 2023

·

Stayed 1 night

close to where I was traveling

8

Andres

Nov 8, 2024

·

Stayed 1 night

Overall, this hotel was perfectly fine for a quick one night stay. Felt safe in the neighborhood. Well lit parking. Bedsheets and towels need to be replaced. Very scratchy.

10

Cicely

Jul 16, 2023

·

Stayed 1 night

This was a nice quiet hotel conveniently located in the city center. It was clean and had all the ammenities for a comfortable stay.

8

Sheila

May 18, 2025

·

Stayed 1 night

The hotel staff was very friendly. The breakfast was great with plenty of options. Great location near dining and shopping. A great hotel for a great price.

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Dining

Breakfast often receives positive comments for selection and taste, but feedback is mixed due to undercooked or low-quality items and occasional service gaps such as late setup or missing beverages.

Related guest reviews

6

Jill

Aug 4, 2024

·

Stayed 1 night

This seems to be a hotel in transition. Workers everywhere. Our room was nice; it looked freshly painted. Fairly clean; I think they had just removed an easy chair and forgot to sweep the floors after. Got up Saturday and went to breakfast, but there was a sign on the door saying "sorry, no breakfast". I think someone didn't show up for work. But saying "sorry" doesn't help; free breakfast is one thing I search for in a hotel.

10

Hector

Sep 15, 2024

·

Stayed 5 nights

Good breakfast

10

Thomas

Oct 23, 2023

·

Stayed 1 night

Really crappy breakfast. Stale bagels, fake eggs no meat. Weird useless coffee machine. No knives to spread cream cheese on stale bagel. Room was fine, clean, check on was easy nice people.

2

Arthur

Apr 26, 2024

·

Stayed 1 night

The breakfast is nasty!!!!!’

4

Deanna

Oct 14, 2024

·

Stayed 7 nights

Nothing unique with the property. The whole hotel was NOT a BW PLUS. Rooms had no chairs! Carpets were in awful condition. Ice machine on our floor was broken. Gym is small and old equipment. Breakfast food was poor quality with limited selection. Topings for oatmeat was alway gone by 8:30am. BUT, the kitchen staff were excellent! Friendly, courteous, polite and helpful! Receptionists/front desk... Matthew, Colin, & Lolly, were great. Professional, helpful and delightful! Owners need to stop doing piece meal renovations... interior looks as though there was a estate sale. Take a look at La Quinta South Tyler. They know what to do!

8

Bennie

Jun 2, 2025

·

Stayed 1 night

Location Room was downstairs like I asked One draw back was the breakfast at link sausage and there was no brown grill markings on any of the pieces and nobody was eating it. It’s so sad. That whole pan of sausage was a waste They could’ve had bacon crisp

8

Gary

Oct 16, 2023

·

Stayed 2 nights

Other than a delayed check-in, due to not getting to the hotel till nearly 11pm, I was pleasantly surprised buy the accommodations, the centralized location, very impressed by the breakfast spread AND options as well as the friendly staff.

8

Sheila

May 18, 2025

·

Stayed 1 night

The hotel staff was very friendly. The breakfast was great with plenty of options. Great location near dining and shopping. A great hotel for a great price.

8

Michelle

Dec 14, 2025

·

Stayed 2 nights

Nice clean room. Check in staff was very friendly! Breakfast was good with menu item options. Some repairs need to be done on the room (leaky shower, door “kick plate” was partially unscrewed and sticky out where someone could get scraped & air unit was missing all it buttons so we had to guess which was heat & ac.

8

Carl

Jan 9, 2023

·

Stayed 19,365 nights

Excellent breakfast

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AI-generated summary based on recent guest reviews

Month	Average price
January	$71
February	$71
March	$76
April	$76
May	$82
June	$88
July	$77
August	$79
September	$75
October	$76
November	$75
December	$75

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $90	17 $70	18 $95	19 $92
20 $86	21 $84	22 $85	23 $84	24 $86	25 $96	26 $96
27 $85	28 $86	29 $87	30 $86

Su	Mo	Tu	We	Th	Fr	Sa
				1 $76	2 $85	3 $82
4 $75	5 $76	6 $76	7 $67	8 $76	9 $85	10 $85
11 $73	12 $76	13 $75	14 $76	15 $74	16 $82	17 $80
18 $67	19 $75	20 $75	21 $74	22 $75	23 $80	24 $80
25 $75	26 $75	27 $75	28 $77	29 $74	30 $80	31 $80

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Monthly average prices

About this property

Location

Room options

Suite, Multiple Beds, Refrigerator & Microwave (With Single Sofabed)

Standard Room, 2 Queen Beds, Refrigerator & Microwave

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Accessible, Refrigerator & Microwave

Standard Room, 1 King Bed, Refrigerator & Microwave

Standard Room, 1 King Bed, Refrigerator & Microwave (With Single Sofabed;Larger Room)

Guest reviews

Good

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

FAQs about Best Western Plus Southpark Inn & Suites

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Prices for upcoming dates