Name: Extended Stay America Suites - Virginia Beach - Independence Blvd
Address: 4548 Bonney Road, Northwest, Virginia Beach, Virginia, United States of America, Virginia Beach, Virginia Beach City County, US
Price range: $76–$150 per night
Rating: 7.72

What guests think

At Extended Stay America Suites - Virginia Beach - Independence Blvd, reviews are mixed: guests often praise friendly front-desk staff and the convenient location, but many report significant cleanliness issues, smoke odors, pests, and a worn, poorly maintained property.

Rooms are basic and older, with some noting comfortable beds and spacious layouts, while noise from other guests or the parking area is a recurring complaint. Common concerns include the lack of an elevator, limited grab and go breakfast, and exterior areas that feel untidy or unsafe. Expect budget lodging with friendly staff but inconsistent conditions.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

No elevator is a recurring issue. Several reviews describe the property and outdoor areas as run down, with problems like weak water pressure, malfunctioning A/C, and unreliable key cards.

Related guest reviews

4

George

Jul 15, 2023

·

Stayed 3 nights

Totally run down hotel, no ice, I recommend you stay somewhere else.

2

Azalia

Sep 4, 2023

·

Stayed 4 nights

Did Not Give Out Extra Towels, Ran Out Of Towels And Washcloths, Room Had Bad Smell, No Elevator, Property Was Dirty. Room Was Not Clean.

2

Deborah

Jun 25, 2025

·

Stayed 1 night

This was a last minute stay due to having no air conditioning at home. The man at the front desk was nice. There were no first floor rooms. No elevator to 2-3 floors. We were pointed to stairs at the back of the site when there were stairs in the front directly by our room. The a/c was 60 degrees and when trying to adjust, it cut off. The floors were dirty and the bathroom was filthy especially the toilet. Very noisy outside, lots of people hanging out and smoking. There was a notice that the water was being shut off at 10am so we had to check out early. Also fruit flies in the room. When checking out, I reported the condition of the room to the front desk. There was a young lady also behind the front desk who apparently had cleaned the room before us checking in and was offended that I said it was dirty. I didn’t mean to offend her, just reporting the fact of the dirty room. The worst experience of my life!! Will never go back and don’t recommend it to ANYONE!!

4

Melissa

May 30, 2025

·

Stayed 2 nights

We were on the 3rd floor, no elevators. There was chicken bones and food all over the steps for days. Nobody cleans up around the property. The place is in disrepair, dirty and paint peeling from the walls. Zero water pressure. It took me 20 min. to rinse my long hair. Stained carpet. If you're on a seriously low budget stay here, otherwise pay the extra $40 a night and stay elsewhere. It felt like no one has cared about this property in the last 10 years.

4

Karen

May 8, 2024

·

Stayed 1 night

The property is in poor repair and had people smoking and drinking on the balconies with visible trash on the ground. I actually left immediately and stayed in another hotel, lost my full deposit.

6

Gavin

Sep 24, 2024

·

Stayed 2 nights

There was a huge puddle outside our door from our AC unit and it made it so that our floor was absolutely filthy for the whole stay. Other than that the door key cards worked once each so we went through 3 or 4 replacements in our 2 day stay.

4

Sally

Jun 26, 2025

·

Stayed 4 nights

This property has no elevator. Carrying my heavy suitcase up three flights was very difficult. The room was clean, but in dire need of improvement. The carpet was old and stained, the cabinets were chipped and worn, and the tub was completely unacceptable. See the attached photo. I thought it was dirty, but was told by the front desk that the paint was coming off and it just needed to be repainted. I also did not feel safe getting from my car to my room when I came back after dark. Every night there were people loudly arguing either in the parking lot or in rooms near me. There was also a lot of garbage strewn around and my air conditioner didn't work properly. The front desk workers were very nice, but really couldn't solve any of these problems.

8

Janice

Mar 12, 2025

·

Stayed 3 nights

The place was nice but our door key hardly worked and staff had to pour hot water where you put the key in order for it to open. We needed better and more chairs in order for us to really eat in there. We couldn't really do that comfortably. I didn't know I had to go the desk when I extended my stay even though I notified staff members I had paid for it. The phone stopped working too. The room numbers were very hard to see.

8

Deandre

Sep 13, 2024

·

Stayed 1 night

Great propert..Don’t really like the self parking..Long walk from main entrance and lobby..Don’t seem very safe

2

Ivelisse

Jan 16, 2025

·

Stayed 2 nights

I arrived tongue hotel around 1230am after a long day of flights and travel delay. Upon arrival the office was closed. The door had hour of operation until 12:00am. After panicking, looking for other hotels for an hour and thinking I was going to have to sleep in my car I decided to call the office. A staff member picked up and said she was there but didn’t take walk-ins after 12 am and was happy to check me in because I had a reservation. She was very pleasant. She told me she had no first floor rooms and there was not an elevator only a fee steps and the only room she had left was the last room in the hallway by the road. There were dogs barking in several different rooms as I went up the stairs. Upon entering the room there was a strong cigarette smell, the room was clean but needed updates(stains, scratches, missing paint). The bed seemed like it was in casters and easily moved when you got in it. The next morning there were people in the parking lot smoking. It was not an environment where I felt save as a female traveling along. I decided to look for another place to stay the following night even though I had already paid for staying here.

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Cleanliness

Cleanliness is a common complaint, with multiple reports of dirty floors and bathrooms, smoke odors in non-smoking rooms, pests (roaches, ants, occasional bedbugs), and trash around the property. A few guests did find their rooms clean.

Related guest reviews

4

Jason

Jun 29, 2024

·

Stayed 1 night

Room had a bad smell, dead bugs laying around, everything in the room felt wet (floors bed sheets, humidity in the room was awful for some reason.) The bed sheets would stick to you because of the wetness from the humidity in the room. Maybe that was the smell issue too?

4

Victor

Jan 25, 2024

·

Stayed 2 nights

They dont clean under the bed room was filthy

2

Deborah

Jun 25, 2025

·

Stayed 1 night

This was a last minute stay due to having no air conditioning at home. The man at the front desk was nice. There were no first floor rooms. No elevator to 2-3 floors. We were pointed to stairs at the back of the site when there were stairs in the front directly by our room. The a/c was 60 degrees and when trying to adjust, it cut off. The floors were dirty and the bathroom was filthy especially the toilet. Very noisy outside, lots of people hanging out and smoking. There was a notice that the water was being shut off at 10am so we had to check out early. Also fruit flies in the room. When checking out, I reported the condition of the room to the front desk. There was a young lady also behind the front desk who apparently had cleaned the room before us checking in and was offended that I said it was dirty. I didn’t mean to offend her, just reporting the fact of the dirty room. The worst experience of my life!! Will never go back and don’t recommend it to ANYONE!!

4

Raul

Aug 24, 2023

·

Stayed 2 nights

Honestly seemed clean on first entrance but then we found dead roches in the bathroom and the areas around the hotel were concerning and really beat up and dirty

4

Nicole

May 19, 2025

·

Stayed 1 night

Room was old but not super dirty to the naked eye. Didn’t realize until the last night there were extra guests(roaches) in the room. I normally sleep with a light on but the last night decided to turn them all off, that’s when I noticed roaches coming out of hiding. I would not stay here again

4

Sally

Jun 26, 2025

·

Stayed 4 nights

This property has no elevator. Carrying my heavy suitcase up three flights was very difficult. The room was clean, but in dire need of improvement. The carpet was old and stained, the cabinets were chipped and worn, and the tub was completely unacceptable. See the attached photo. I thought it was dirty, but was told by the front desk that the paint was coming off and it just needed to be repainted. I also did not feel safe getting from my car to my room when I came back after dark. Every night there were people loudly arguing either in the parking lot or in rooms near me. There was also a lot of garbage strewn around and my air conditioner didn't work properly. The front desk workers were very nice, but really couldn't solve any of these problems.

2

Michelle

May 14, 2024

·

Stayed 1 night

I woke up to bedbugs in the middle of the night. Despite reporting them to the front desk and sharing pictures with the manager via email, I have yet to hear a response. The woman at the front desk was helpful in putting my son and I in another room, however, nothing from management.

2

LaDel

Sep 25, 2025

·

Stayed 1 night

Terrible hotel. Dirty. Roaches visible in hallway and room. Stains on the desk chair. Avoid.

2

Casey

Jul 17, 2025

·

Stayed 2 nights

It was absolutely disgusting. Dirty, smelly, and the appliances were rusted. Went to the front desk to complain about the smell in our room and I was advised they had no other rooms available. Instead, they provided me with my very own can of air freshener to spray until we couldn’t smell the stank anymore. Needless to say, we left the next day.

2

Robert

Jun 11, 2025

·

Stayed 3 nights

The floor was so dirty that after walking on the floor in the room my feet soles turned jet black. I then took a damp hand towel and cleaned the floor myself. The towel (which I left in the middle of the floor) was black with dirt. The toilet seat was falling off. The shelf was leaning to one side after I placed two pairs of pants on it (I also fixed that too). Outside of the room was nasty with filth. Looks like the sidewalks had not been pressure washed in years, and the garbage was overflowing right next to the stairs to go up to our room. Basically, a nasty place I will never return to. It has definitely turned me against Extended Stay Hotels.

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Rooms

Rooms are basic and dated; some guests noted spacious layouts or comfortable beds. Noise from other guests, traffic, or the parking lot is mentioned across several reviews.

Related guest reviews

8

Douglas

Oct 29, 2023

·

Stayed 2 nights

It is a older facility and is near roadways with load traffic

6

Steven

Dec 12, 2022

·

Stayed 6 nights

The central location in the area is nice and access to the property is easy. The tv app at ever power on is cumbersome, just want to watch tv. No elevator Loud neighbors

8

Bruce

May 13, 2025

·

Stayed 2 nights

The room was good but there were no chairs at the table. And you got to wait for the TV to get it's act together, before you can watch the TV. With the saying with" NO SIGNAL".

4

Logan

Aug 4, 2025

·

Stayed 1 night

The front desk staff were great, but the room left something to be desired. We were only staying one night, but the shower was improperly cleaned, the floor had all kinds of stains on it, and the bed was fairly uncomfortable. The tv lagged, and was probably purchased pre-2010.

8

andrea

May 26, 2025

·

Stayed 1 night

It was a big room with a very comfy bed.

6

Hannah

Jun 20, 2023

·

Stayed 3 nights

Great location, but the room wasn't very clean or maintained (crumbs in the bed, tears in the armchair, paint chipping off the cabinets), etc.

4

Kristen

Jun 8, 2025

·

Stayed 3 nights

The staff their were really nice, but the facilities were not. The room was passable, but I couldn’t walk on the floors with bare feet, it smelled like weed the entire time, the bathroom had burn marks everywhere, and the walls are paper thin. I also think I still spent a lot on money for what I got. I spent almost $500 for 3 nights and the condition of the room was barely livable. I get it’s not supposed to be a 5-star hotel, but people should be able to pay a fair price for a hotel room and get standard living conditions.

6

Eddie

Mar 11, 2023

·

Stayed 1 night

It just okay. Bed was very comfortable. Noise vgfrom outside was an issue.

6

Isaiah

Aug 19, 2025

·

Stayed 2 nights

Reminded me of a cheap days inn.

8

Maria

Aug 21, 2025

·

Stayed 6 nights

Ron from front desk was awesome! The room wasn't anything fancy you get what you pay for but it wasn't bad and would stay again.

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Service

Many guests praise friendly, welcoming front desk staff and easy check in, with some staff accommodating room moves. However, there are repeated complaints about refund and deposit handling, inconsistent responsiveness, and occasional rudeness.

Related guest reviews

10

Nicholas

Jan 25, 2025

·

Stayed 1 night

Very good front desk employees all of them have been very helpful.

8

Valerie

May 16, 2025

·

Stayed 1 night

My check in process was amazing. The young lady working the front desk when I checked in was sweet and professional and made me feel welcome. However, when I was leaving my room to check out, I was confronted by staff I assume as I had my hands full trying to take my things to my car they were asking questions about what room I stayed in and when I am leaving. I would think they can ask the front desk those questions not busy customers.

2

Joshua

Oct 1, 2025

·

Stayed 2 nights

We booked our stay using hotels.com that was our first mistake. Second mistake was communication with the motel after we couldn't make it the first night. We called and explained the situation and we were told it was no big deal. By the time we arrived the next day they had completely cancelled our reservation and charged us for both nights.Unless you want to be out over $250 stay elsewhere. They will refuse to issue a refund.

2

Erkan

Dec 17, 2024

·

Stayed 1 night

Very insensitive staff

4

Sally

Jun 26, 2025

·

Stayed 4 nights

This property has no elevator. Carrying my heavy suitcase up three flights was very difficult. The room was clean, but in dire need of improvement. The carpet was old and stained, the cabinets were chipped and worn, and the tub was completely unacceptable. See the attached photo. I thought it was dirty, but was told by the front desk that the paint was coming off and it just needed to be repainted. I also did not feel safe getting from my car to my room when I came back after dark. Every night there were people loudly arguing either in the parking lot or in rooms near me. There was also a lot of garbage strewn around and my air conditioner didn't work properly. The front desk workers were very nice, but really couldn't solve any of these problems.

4

Elizabeth

Aug 25, 2024

·

Stayed 1 night

I didn’t like this property. I didn’t know what an extended stay was prior to us arriving. We stayed only one night for a concert. Our deposit was never returned and we had to call back to speak to management. It’s alright for a cheap quick one night stay but it’s definitely not a “I’m here for a week long vacation” hotel. It was pet friendly which was nice. Some of the furniture in our room was broken/ missing legs and just balanced in a good enough sort of way. Also the “breakfast” a couple of prepackaged muffins and a coffee machine so don’t expect a typical hotel breakfast.

2

Angelica

Aug 7, 2025

·

Stayed 1 night

Booked and paid for a same day, room online for an enployee. When checking in 29 minutes later, she was told no rooms available. Extended stay would not cancel or refund the room charge. Had to dispute it with my bank.

10

Mingo

Jun 1, 2025

·

Stayed 1 night

This was a last minute reservation. I was exhausted after driving 12 hours and made the decision to rest and not push driving thru the night. Checkin was a breeze within a few minutes I was getting ready for bed. The staff was very friendly and greeted me a very pleasant smile and a very welcoming status.

8

Maria

Aug 21, 2025

·

Stayed 6 nights

Ron from front desk was awesome! The room wasn't anything fancy you get what you pay for but it wasn't bad and would stay again.

10

Cameron

Jan 28, 2025

·

Stayed 2 nights

Since entering the property the staff has been extremely polite and professional . They’ve answered any questions I have and even moved my room after I couldn’t get sleep due to a loud neighbor . This is an incredibly difficult time so I really appreciate the hospitality here at Extended stay , THANK YOU !!

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Location

Location is convenient and central for getting around, with a few noting proximity to the beach. Several reviews say the area and parking lot activity can feel unsafe or noisy at night.

Related guest reviews

8

Douglas

Oct 29, 2023

·

Stayed 2 nights

It is a older facility and is near roadways with load traffic

10

Jasmine

Jun 27, 2025

·

Stayed 1 night

Convenient location

2

Deborah

Jun 25, 2025

·

Stayed 1 night

This was a last minute stay due to having no air conditioning at home. The man at the front desk was nice. There were no first floor rooms. No elevator to 2-3 floors. We were pointed to stairs at the back of the site when there were stairs in the front directly by our room. The a/c was 60 degrees and when trying to adjust, it cut off. The floors were dirty and the bathroom was filthy especially the toilet. Very noisy outside, lots of people hanging out and smoking. There was a notice that the water was being shut off at 10am so we had to check out early. Also fruit flies in the room. When checking out, I reported the condition of the room to the front desk. There was a young lady also behind the front desk who apparently had cleaned the room before us checking in and was offended that I said it was dirty. I didn’t mean to offend her, just reporting the fact of the dirty room. The worst experience of my life!! Will never go back and don’t recommend it to ANYONE!!

10

Christina

May 28, 2025

·

Stayed 4 nights

Great location!

10

Lumarie

Jun 10, 2025

·

Stayed 6 nights

Good close to the beach

4

Karen

May 8, 2024

·

Stayed 1 night

The property is in poor repair and had people smoking and drinking on the balconies with visible trash on the ground. I actually left immediately and stayed in another hotel, lost my full deposit.

8

Rolfe

Feb 27, 2025

·

Stayed 1 night

Easy access and central location.

4

Sally

Jun 26, 2025

·

Stayed 4 nights

This property has no elevator. Carrying my heavy suitcase up three flights was very difficult. The room was clean, but in dire need of improvement. The carpet was old and stained, the cabinets were chipped and worn, and the tub was completely unacceptable. See the attached photo. I thought it was dirty, but was told by the front desk that the paint was coming off and it just needed to be repainted. I also did not feel safe getting from my car to my room when I came back after dark. Every night there were people loudly arguing either in the parking lot or in rooms near me. There was also a lot of garbage strewn around and my air conditioner didn't work properly. The front desk workers were very nice, but really couldn't solve any of these problems.

8

Deandre

Sep 13, 2024

·

Stayed 1 night

Great propert..Don’t really like the self parking..Long walk from main entrance and lobby..Don’t seem very safe

2

Ivelisse

Jan 16, 2025

·

Stayed 2 nights

I arrived tongue hotel around 1230am after a long day of flights and travel delay. Upon arrival the office was closed. The door had hour of operation until 12:00am. After panicking, looking for other hotels for an hour and thinking I was going to have to sleep in my car I decided to call the office. A staff member picked up and said she was there but didn’t take walk-ins after 12 am and was happy to check me in because I had a reservation. She was very pleasant. She told me she had no first floor rooms and there was not an elevator only a fee steps and the only room she had left was the last room in the hallway by the road. There were dogs barking in several different rooms as I went up the stairs. Upon entering the room there was a strong cigarette smell, the room was clean but needed updates(stains, scratches, missing paint). The bed seemed like it was in casters and easily moved when you got in it. The next morning there were people in the parking lot smoking. It was not an environment where I felt save as a female traveling along. I decided to look for another place to stay the following night even though I had already paid for staying here.

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Dining

Breakfast is a minimal grab and go setup with packaged items, and several guests wished for more variety. Expectations for a fuller breakfast were not met.

Related guest reviews

2

Tina

Jun 15, 2024

·

Stayed 1 night

Probably the worst hotel I have stayed. Our room smelled like smoke even tho it is smoke free. We had to stay perfume to try and get rid of the smell. We also found a cockroach. It was an extended stay not even a coffee pot. The property itself was very run down. We had rented 2 rooms and both were terrible. Wouldn’t take a shower there. The area outside our rooms was so dirty. I found a condom outside our room. It also smelled like urine walking to our room. The garbage cans were by the staircase. It is summer and what happens to garbage when it is out in the hot sun. I don’t think the building and property were power washed in years. The room next to us the couple was having a fight at 2am for about 90 minutes. Couldn’t sleep through that. DON’T STAY AT THIS HOTEL!

8

JASON

Aug 30, 2024

·

Stayed 1 night

The stay was good overall. I wish there was a better breakfast selection than offered. Room price was fair.

10

Teddy

Aug 13, 2024

·

Stayed 2 nights

Hard to mix non-smoking and smoking if the weather stripping on the doors needs replacing. Friendly staff but stairs and balconies need a good pressure washing. Breakfast is oatmeal and Nutra grain bars.

4

Chapel

Jun 13, 2025

·

Stayed 2 nights

I was put in a room that wasn't cleaned yet. It was a place to sleep but not much more. Grab and go breakfast was pretty sparse.

4

Elizabeth

Aug 25, 2024

·

Stayed 1 night

I didn’t like this property. I didn’t know what an extended stay was prior to us arriving. We stayed only one night for a concert. Our deposit was never returned and we had to call back to speak to management. It’s alright for a cheap quick one night stay but it’s definitely not a “I’m here for a week long vacation” hotel. It was pet friendly which was nice. Some of the furniture in our room was broken/ missing legs and just balanced in a good enough sort of way. Also the “breakfast” a couple of prepackaged muffins and a coffee machine so don’t expect a typical hotel breakfast.

10

Elaine

Jul 21, 2024

·

Stayed 4 nights

Excellent all around, staff, room pool and breakfast . All fantastic!

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AI-generated summary based on recent guest reviews

Month	Average price
January	$84
February	$88
March	$91
April	$93
May	$107
June	$121
July	$128
August	$110
September	$85
October	$85
November	$81
December	$75

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14 $76	15 $76	16 $84	17 $76	18 $111	19 $124
20 $90	21 $90	22 $102	23 $112	24 $105	25 $147	26 $150
27 $103	28 $99	29 $97	30 $98

Su	Mo	Tu	We	Th	Fr	Sa
				1 $96	2 $114	3 $110
4 $98	5 $94	6 $96	7 $96	8 $97	9 $128	10 $136
11 $97	12 $96	13 $96	14 $96	15 $96	16 $123	17 $118
18 $98	19 $96	20 $96	21 $96	22 $96	23 $119	24 $125
25 $97	26 $96	27 $96	28 $96	29 $96	30 $122	31 $122

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Monthly average prices

About this property

Location

Room options

Studio, 1 Queen Bed

Studio, 1 Queen Bed, Accessible

Studio, 2 Double Beds

Guest reviews

Good

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Extended Stay America Suites - Virginia Beach - Independence Blvd

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Prices for upcoming dates